Excellent and over-and-beyond customer service. I used them for the first time and they were so responsive and so kind. They helped me out without trying to add in some other services that I wasnt looking for. They just focused on exactly what I needed. I will def use them again!! As a plus, they fixed my tire and put air in all my tires without costing me anything. Who does that these days? :) True lifesavers!

I showed up with no notice and this shop was super accommodating, helpful, quick and fair. Great communication as well. It’s important to me to support independently owned shops and this shop gave me a great experience. I will definitely be using them again in the future.

I LOVE Charles Auto and have been taking my car there for years. They are very fair, dont take you for a ride, and will let you know what repairs are essential or can wait. Greg is awesome and I highly recommend this place to any and everyone I can!

Very good experience. I will come back again. Nice and patient service, excellent work and very good price!

I bought my car in since my sunroof was leaking water whenever it rained. They realigned a seal that was sticking out as well as cleaned out the drainage channel, and INSISTED on no charge since the repair was so minor (so I just left a tip). They were also extremely upfront that this may or may not fix the problem, and if not, I would have to bring it back in and the sunroof may need to be replaced.They were also extremely professional and polite, honest, took their time explaining things to me, and did an excellent job communicating the status of my car at all times. Additionally, their pickup and drop-off procedures are very flexible.Overall, my experience could not have been better!

Charles Automotive & Tire is amazing!! Their service and professionalism is great. They are very organized and have good time sense I appreciated that. I had a tire problems they repaired it . You guys no idea that 😎 they didn’t change for it. Wish you guys come there and get good services. 👍👍👍👍

Excellent! They deserve more than 5 stars. Today when I left my house I found that I had a flat tire. I was desperate and did a quick search and called Charles Automotive to see if they were open as it was a holiday. I spoke to Gary who was already waiting for me when I arrived. Never been at this place before. He immediately took care of the matter. Not only did he solve the flat tire quickly, but he also verified other things that my vehicle had without any kind of monetary interest, such as a front light bulb off, the oil change a little overdue. Complete service! I am very grateful to find this business on my way. Thanks to Gary and his employee for their service, good attitude and attentions. The business and waiting room very clean and neat. 100% recommended. I will definitely be back.

I am very happy with the quality of the work.I had not had my car serviced for 18 months because of the pandemic. We agreed then that the coupon that I brought with me at the time would be honored at next service. The manager brought this up right away and honored the 18 month old coupon without me needing to bring up the issue.

I have been going to Charles automotive for about 15 years, ever since my Lexus was out of warranty. They are honest, they tell me what repair is necessary now, or what can put off till the next oil change, or what we can just live with based on the age of the car. They are very very trustworthy, respectful, professional, and personable. I cant say enough wonderful things about them. Since my husbands car has been out of warranty he has started using them as well. You may call me if you have any questions.

It is nice to have folks take the time to explain things, your options and be patient with your decisions. A Honest business!

I’ve used Charles Auto for many years. They are very honest, reasonably priced and do a great job taking cate of our cars. I highly recommend them.

The experience was a great one. I shared my car issues with one of the mechanic Fidel and he kindly listen to me. . He said he would check the car and get back to me which he did. He told me how much it would cost to get the items fixed and provided me with an ETA of when my vehicle would be ready . Kudos to Fidel and everyone else that works there. I will definitely recommend this place for anyone that needs their car fixed. They did a great job.

I have taken my car to Charles Automotive multiple times and have been very pleased with their professionalism and services provided. I had my check engine light come on multiple times for the same issue and they took the car back to assure the issue was fixed each time, at no additional cost past the first visit. They have been accommodating schedule wise and always communicate promptly via call or text. I would recommend them to anyone.

Checked the code for the engine light for free. Communicated the issues with the car effectively. Would definitely recommend.

A friend of mine referred me to them a few years ago. They are the BEST!! Honest, professional, caring and treat clients like family. They also have a loaner which made things easier for me when my car needed some time consuming work done.Whenever I have to take my car in the shop they are super friendly and most of all, honest.For example, my first time at the shop I shared with them what another shop said I needed done for my car. Charles Auto staff gave me the real deal truth. They explained that I didnt need the certain parts changed. They saved me time and money.A second example is when I went in for one of my oil changes thinking it was time to change it up. They were upfront and said I had a little more time before needing to change my oil.It means a lot to me to find an auto shop like Charles Auto Shop. They dont see customers as numbers, they see them as family. They are my number one auto shop. I have paid it forward and referred my friends and family their way!

I am beyond frustrated!!! The communication is unacceptable and despite having a confirmed appointment there was no one at the shop and no one answered messages!!!! Previous service was well done but you can’t expect return customers without providing customer service!!!!

In October 2020, I brought my 22-year old car in for work. Charles Automotive did great work and maintained excellent communication throughout. Very pleased with their services.

I have been coming here for over 3 years. They have always been honest and upfront with what is necessary to fix our work and personal vehicles. I like that they tell me that something may be needing replacing soon but were still okay to go for another 5,000 mi. They definitely arent in it for the quick buck, as you can tell that they are in it for the long haul and wanting to develop relationships so that people will keep coming back. I really appreciate their honesty and integrity in a field where it is rampant with shysters and crooks

The guys here were very nice. They did a thorough check to troubleshoot a tire pressure light that came on and had me out the door in less than 45 minutes. They were very kind and professional. Will definitely go back when I am in need of service again.

I highly recommend bringing your car here for service. Gary and his team are great. There communication is wonderful especially if you have left your car with them. If you stay they have a nice waiting area as well. My car has been taken care of in a timely manner and I am always happy with the results. Thank You.

They know how to do the job well but are expensive - $500 for 2 brake pads and rotors for an accord.

Joseph here - my 2013 Honda Pilot had a check engine light on. I have an extended warranty from my credit union and ForeverCar. Charlie fixed and worked with my warranty. Car was fixed on schedule. I also had tires replaced, balanced and wheel alignment done. Excellent service. I highly recommend this shop for quality of work and excellent customer service. Thanks!Joseph

Honesty and Reliability1) Several times, Ive brought my car to Charles Automotive, thinking something was wrong and would need expensive labor and parts. Instead of agreeing and taking advantage of me, I was told nothing major was wrong and was told the minor remedy. This time, a tire was low. I suspected a damaged tire that might need replacing. Instead, I was told it just needed air.2) When something is wrong, they correctly diagnose it and fix it the first time.

New to the area and needed to find a reliable auto shop for taking care of my 2012 Honda Civic. Great service, honest feedback, and reasonable prices. Charles automotive is going to be my new go-to local auto shop for all future car repairs!

The people are incredibly helpful, professional, and go above and beyond to make sure that service is of utmost quality. Communication with customers is also great. I would give this place 10 stars if I could!

Honest and affordable. Really happy we found this place!!

Dropped by a few days ago to have a tire repaired. Within 5 minutes I was driving off with a plugged tire safely in my trunk. Prompt and pleasant service.

They were very responsive when I called to set up a time to bring my car by and they promptly took a look at it. It ended up being a small fix, and they didnt overcharge me at all. Will definitely be back in the future.

This was my first time visiting Charles Automotive & Tire. I loved the experience. Everyone was so nice and I got there before my 8AM oil change at 7:56AM and was greeted warmly and offered refreshments. And they took my car and started. They ended right on the hour just like what was told to me. Before leaving was given an estimate for other work I need done and they were very knowledgeable and accommodating. All and all was a great experience and warm welcome.

This was my first visit here, after taking my 2014 Avalon Hybrid to my Toyota dealership for every service. It was time for my 60K service (which was a very expensive one) and Charles Automotive did it for 1/3 of the price I would have paid at Toyota. I checked the reviews first and decided to take a chance on them and am so happy I did! During the service, which took less than an hour (I waited in their waiting room) they discovered I needed a new 12V battery which they had to order. It was Friday and Monday morning I got a call to bring my car in for the 12v battery replacement. Again, my cost for the battery and installs was about 30% what I would have paid for the part and installation from Toyota, AND, I believe they got the battery from Toyota. I set up my appointment via email with Gary, and Jim did my work. They were so personable, professional and honest! I would highly recommend them and will definitely be going back in the future. So happy I found them.

Charles Automotive has always given me terrific service. They are efficient, honest, and respectful. Im so glad i found them.

Service was efficient and personnel were friendly. The place is a little difficult to get to, especially now when the local roads are under construction. Still, I plan to go there again.

Visit this shop based on reviews and location for a nail in my tire. They were very quick and plugged my tire at no charge. Would highly recommend.

Great, honest shop. I have been using them for many years.. I drive 3 Toyotas each over 100k miles and they keep me on the road. Clean waiting room.

Great people awesome shop would definitely recommend ...And will definitely come back for any repairs I need for my car ....Thanks guys..

Ive been going to Charles Automotive for over seven years. Theyve taken very good care of my aging Honda Odyssey. Super friendly and trustworthy, very clean shop and waiting area too...highly recommended.

Been going for them for over 10 years! Great people and amazing service! Wouldn’t think about going anywhere else! You’d be hard pressed to find a better mechanic in the area!

I found this shop by chance when I got a flat tire. They worked with me so I did not have to cancel any of my service calls for the day. Not only are they professional and knowledgeable, they are personable. They treat you as an individual and not an appointment. They go the extra mile to insure that you are happy with the the job they have done for you.

Excellent and kind people. Had a ac compressor done and very happy with my experience here. Ive found a great new shop now!!!

First time here and the service was impeccable! Despite the fact that I arrived just before closing, they patched my tire quickly and didnt charge me a thing. I will definitely go back for future service needs.

I would never go to the other places!Such a wonderful service, nice and professional staff

Ive only been using Charles Auto for the past year, but each time has been nothing but positive. The work is done quickly, the prices seem fair (after comparing a repair quote to the dealership, I can say this with some certainty!), and they seem to really value customer service. I recommend them to anyone looking for quality auto care.

Stopped in because my tire pressure was low, they were able to take a look super quick to find a nail in it. They fixed it quick for no charge. Everyone was extremely friendly and they have gained a customer for my next service needs! Highly recommend :)

I had a 9am appointment for an oil change this morning, and at a great price, I might add. I gave the service advisor my keys at 8:45, and 24 minutes later, my car was ready. They didnt just check my oil; they inspected my car as well, and they didnt tell me that I needed any bogus repairs. I only drive about 3,000 miles a year, so itll be a while before I need another oil change, but in the meantime, if I need any other maintenance, Ill definitely be back. Thanks, Charles Automotive!!

I have been going to them for the past 8-9 years and they have always provided great service at a fair price

The staff at Charles Automotive & Tire are very polite, knowledgeable and efficient in processing your vehicle. I went in for an 80,000 mile service, was charged a fair price and was given a loaner car while they performed the service. The check in area, waiting room and shop are spotless. I highly recommend Charles Automotive & Tire.

I stopped by on a Friday afternoon because I had a nasty grinding sound from a piece of my plastic undercarriage dragging on the ground after being loosened by puddles from a bad storm. I expected having to drop it off at least overnight and a good-sized bill. Instead, the mechanics here quickly looked underneath and removed the piece within 20 minutes. My bill? Nothing! The team was definitely helpful and knowledgeable - next time I have a car issue, Ill be returning here.

These guys are AMAZING! I walked out of work yesterday to a flat tire, which is never a happy scene. I thought for sure I’d have to spend at least two hours in a tire store getting it fixed. But I brought it to Charles and they literally had me in and out in 15 minutes. Awesome team!

Very good, friendly, efficient service

Came here for the first time after having a bad experience at the place we used to take our cars to. They quickly diagnosed the problem and let us know about a couple of other critical issue that needed immediate attention (the other place didnt!). The prices were fair and they got the work done faster than promised. The shop is clean, the staff is friendly and honest and their prices are reasonable. We will definitely be back again (although hopefully not too soon!). Thank you for all of your help!

I HIGHLY recommend Charles Automotive & Tire! This morning, unfortunately I noticed a leak in one of my tires, and found a nail. I called 2 places (one was the car dealership we usually use), but neither could fit me in quickly or at a convenient time. One place told me I would have to wait all day, and the other place couldnt see me for 2 more days. I did a quick google search, and decided to try Charles Automotive & Tire, given the great reviews. When I called this morning, they were able to fit me in despite their busy schedule. They were very professional and respectful! When I arrived, they looked at my tire immediately, removed the nail, and patched it up within 15 minutes!!! I am truly blown away by how fantastic their service was. It is SO hard to find a reliable and trustworthy automotive repair shop, and I am grateful that I found this place. The fast and convenient service is key for me, since both my husband and I work full time. We will definitely 100% be returning here for all of our future car needs.

Gary and the Charles Automotive team were great in handling my brakes, rotor and caliper change for my acura. My car is riding smoothly and it was done within a reasonable time. Appreciate it fellas, will def. come back for future services.

Always a very good experience at Charles Auto.I have relied on Charles Auto as my trusted go to for car services over many years for good reason - I have always been treated well. Repairs are successfully performed at reasonable prices.

Super easy to work with. They ordered my tires and wiper blades and had them ready to install immediately when I came in. Very nice people.

Charles Automotive was recommended by a friend when I was told by a local car dealerships service center that I needed new wheel bearings. Charles Automotive offered a lower price to do the work so I took the car in to them. Before changing the wheel bearings, they check everything and told me the noise I was hearing was likely caused by rust on the rotors, since it had been a while since I had driven the car. They recommended that I not change the bearings. In addition, they charged me exactly ZERO dollars for this inspection. They return the car promptly to me. About a week later, the battery died on another car I own and they replaced it promptly. In addition to good service, they called with updates and didnt leave me hanging. I will be returning to them they next time I need service.

I’ve been a customer for ~10 years and charles auto has been consistently awesome. The comments from other reviewers about the honesty and transparency of the staff are spot on and why the shop remains as my go-to place no matter the job.

They were really quick and precise. Id definitely recommend them

I booked my appointment through a third-party website where I have a rewards program. I have never been here before so I was pushing myself to be cautiously optimistic. I ended up being completely satisfied with the entire experience. I would highly recommend Charles Automotive to anyone.

I had an emergency repair before a road trip and my truck was back on the road in less than 24 hours. Great service! Thanks!

Great visit. Took care of my vehicle very professionally.

Went in to repair a flat tire. I didnt schedule an appointment, so I was told to wait for approx. 1hr. After 30 min, I received a text that my car was ready to meet its driver. I thank Charles Auto for the prompt and professional service. Ill definitely come back.

Always very happy with Gary and his team. Charles Automotive understands that sometimes its best to keep a car in tip top shape, and other times you only have to fix whats necessary - it all depends on the clients specific needs. Id recommend them to anyone who wants honest maintenance of their vehicle.

Nice folks, good work, on time

Highly professional and extremely knowledgeable. They know their cars. Took my car in to get it checked up and the service exceeded my expectations. I really wish I could remember their names but the the mechanic is an expert in BMWs and he gave me some awesome recommendations and advice. Will definitely go back for any car issues! I highly recommend them if you want friendly, honest, great service. Everyone there is super friendly and highly accommodating. What a great experience!!!

I’ve been here twice and each time the workers are very nice and not pushy. They do a good job of explaining everything and giving a reasonable time estimate for the work you need.

The guys at Charles Automotive were awesome! Charlie, Fidel & Jordan were super helpful and were able to resolve issue with my trunk quickly. I will be coming back, they won me over with their professionalism and kindness. It’s hard to find a trusted automotive repair shop nowadays but I truly believe I found it here at Charles. See you guys again soon!

Charles Auto was very prompt and professional-- fixed my car within hours and I felt their assessment was honest and reasonable.

I’ve been using Charles Automotive when it began with the original ownerCharles, and it was called Charles Toyota. That’s more than 10 years. The work is professionally done in a timely manner and fairly priced. Staff is knowledgeable and considerate.

Charles Automotive offers great service. We have never had any issues with the routine maintenance they perform on our car and they are very truthful about any work that needs to be done. My father is a mechanic and took his car in for work there and only had positive things to say about the work he had done. He also told me that the quotes Ive received were reasonable.

I went in to have a tire repaired. Next thing I know, the front hood of my car is up. I don’t even think they looked at the tire. It was never removed from the car. They told me I needed a new tire, and they reset all the maintenance information on my car. They gave me a high estimate for a new tire, and they assumed I would pay for maintenance on my car I never asked them to do. Now all my maintenance information is lost. My tire situation was not addressed.

This was my first visit to Charles Automotive and I was very happy with the service. Staff was friendly and courteous. Even though I was told that the wait could be up to 90 minutes, I was in and out within 30 minutes. I didnt even have time to finish my cup of coffee. Nice, clean waiting room. I will definitely be returning. Carolyn from Laurel, Md

Honest and fair people and prices. I had a flat tire and they helped me out tremendously. Will definitely go back here for future car needs. The crew there was polite and knowledgeable.

Someone from the shop noticed I had a flat tire while parked near their shop and offered to take a look at it. Because I was from out of town, I chose not to have them complete the work. They changed the stem on the tire and told me what needs to be done. Thanks to their kindness and wonderful service, I got back on the road safely and arrived home with no further problems. And there was no charge. Thanks guys!

Both Hunter and Fidel went above and beyond to make my experience at Charles Automotive an excellent one! Hunter gave me a ride back to my office after I dropped my car off for repairs and kept me up to date of the progress that was being made on my vehicle. Fidel was the mechanic that came in on his day off to work on my car so that I would have it before the end of the day Saturday.

Ive been taking my two cars here for servicing for a few years now. The price is always fair and the service is great. But most importantly, the staff is consistently honest and helpful. As our driving habits changed, theyve recommended different regular maintenance schedules - an honest answer despite meaning less regular business for them. (Original review updated 4 years later - still great!)

My car died with no idea what happened and Im new to the area. The car got towed and they did all the diagnostics, kept me updated and did everything they could to get me back on the road!!

Stand up guys. Friendly service. Upfront pricing. Get you in/out quickly and conveniently located (Nebel Street, two blocks off Randolph). Will definitely be back!

This business is a total joke. I scheduled an appointment to utilize my valid Groupon for a synthetic oil change. After I arrived and informed Charles Automotive I would be using my unexpired Groupon for payment, the front desk representative left the room to speak with his manager.When the front desk representative came back he informed me they’re no longer accepting purchased Groupons for their business because “they’re just not making enough money off them.” Furthermore, they “really just use Groupon to advertise.”Where do I begin with everything that’s wrong with this? I asked the representative “so your sales tactic is to lure people into your auto shop by offering them a deal on Groupon without having any real intention of actually honoring it?”I received an irrelevant response and the the representative repeated what his manager instructed him to say behind closed doors.Let me offer some small business advice. If you want to experiment with an online platform like Groupon to grow your business but it doesn’t workout because you priced the product wrong then fine, you write that off as a failed attempt to grow your business BUT you honor your contract with Groupon and the clients who already purchased the deal until they have all been claimed or expire.This manager didn’t even have the guts to come and provide an explanation to my face. Instead he hid out of view and forced a kid working the front desk to do his so his dirty work because he probably knew this was a totally unacceptable and extremely poor business practice.I am extremely sympathetic towards the real and current struggle COVID-19 is having on small businesses, but this bait and switch business tactic needs to be warned to every patron considering giving this auto shop business.

Very good customer service and they took care of everything. Great job 👍👏!

Very friendly, professional service. I’ll definitely come back.

Love these guys....they have always squeezed me in last minute for oil changes..Sent out a great coupon for the most recent one..19.99 oil change. Though I havent had anything other than routine maintenance, Im sure I wouldnt be disappointed. Highly recommend!

Integrity in automotive service! You can certainly rely on Charles Automotive for honest offerings. Was so happy to find them for my state inspection after a scam attempt at DARCARS. Have found my new Maryland mechanics!

I had a great experience at Charles Automotive. They took care of my oil change in a snap. They also gave me quotes for future service needs they observed my car will need down the road, but were not pushy about me getting those services on the spot. They are efficient and professional, and I plan to go to them again in the future!

For starters, I contacted several tires places and this place has the cheapest tires and they were able to get me in on that same day. The staff were very helpful. I purchased 3 new tires and had wheel alignment done which was yesterday. So far my tires are good. I am anxious to see how they turn out in the rain.

The most honest and pleasant crew in the mechanic field I have yet to experience. I drove from Fort Washington just because of my level of comfort and trust as woman dealing with a mechanic. They take the best care of you! Ill be back soon guys!

Only place I take my truck for maintenance, which Ive put over 100k miles on over the last 3/4 years. Guys are always friendly and let me know what really needs to get done and what I can wait on.

What a wonderful experience! Very professional group, excellent customer service and quick at getting the job done and done right the first time. If you have tire issues this is the Only place to go - Seriously!! Just Go!

I was so impressed by the customer service here at Charles. After being told by my dealership that I needed to pay close to $200 for one new tire, I took my car to Charles. The staff here was very polite and friendly. They patched up my tire that morning and told me to order a new TPMS sensor and then come back with it. They didnt charge me for patching up my tire that day and trusted that I would come back as recommended. I was a nobody and was blown away by their trust in me. I came back the next week and they were able to fix my tire without me paying an arm and a leg for it (not even half of what my dealership was asking). The staff at Charles is amazing. I will absolutely come back for future car services!

Went here to get a flat repaired. Super fast, super professional. Great service!

Great service, excellent and friendly staff. They know what theyre doing and wont overcharge! Highly recommended for any car/tire issues.

Great and excellent services. Very friendly and knowledgeable staff full of energy and enthusiasm. Quick and free car check with detailed and comprehensive estimate for repairs. I recommend them for everyone. Thanks

Went in to repair a hole in my tire. They were very quick and didnt charge for sealing the nail I ran over. They also did a few quick checks and recommended a few options. Overall great service.

Professional, quick service, friendly staffs, nice waiting room and convenient location. I’d definitely will use this place again.

I took my car in for a state inspection and oil change. The prices were completely reasonable, and they didnt try to suggest any work that didnt really need to be done. Most importantly, though, the customer service was outstanding. All of the employees I was in contact with were extremely friendly and helpful. Ill definitely go back.

Great experience! Fastest oil change to date! Everyone was very friendly and knowledgeable. They informed me of some brake work Ill need done in the future. This was in a sincere/informative way rather than a sales-pitchy way Ive experienced at other shops. Will definitely be back!

My first service experience with the garage is exceptional. They are honest in car repair diagnosis, and their price is reasonable. Let me also add that their staff I encountered were very courteous. Keep up the good work!

Outstanding and professional appearance with lack of ability to admit any mistakes or fix ones caused by them. I was also a customer who was extremely satisfied with the way the owner bullied me and showed a commendable amount of true absurdity and he was one of the most mercenary persons I have had the pleasure to do business.

I have been using Charles Automotive for years. The service is good and their prices are reasonable. They recently added this new feature where they send you this cool link that shows your vehicle health rating. They rate your exterior, interior, under the car, under the hood, etc. and then take pictures of all these items. Its very neat!

They were efficient, honest, and didnt try to upsell me because Im a woman. They informed me of what I needed in terms of upcoming maintenance and treated me with respect.

Charles Automotive is absolutely the best! Ive been using them for decades. Their honesty, caring, capabilities and personal touch are incomparable.