BMW of Rockville’s service department has been fantastic to deal with. My service agent Jared was on top of my situation and went over and above to not only keep my costs down, but also get my car to me as quickly as possible. In the past with other dealerships I’d say my experiences were not good, however BMW of Rockville took amazing care of me. Definitely 5 star service without question!!!

Everyone should have BMW just for their superior service! Today Joy at the service provided best customer service experience I want to share about. I felt a part of BMW family, and the best customer here. Joy really went above and beyond. I want to thank her for making my day. I didn’t want to keep my car for when my lease expires but now I think I might buy it out and continue to be a loyal customer here. Thanks to Joy!

I made an appointment for the earliest date available. Theyve been really busy so make sure you schedule ahead of time. Very professional and there is a nice waiting lounge for customers. Highly recommend servicing your vehicle here.

I continue to be impressed by the professional yet very personal assistance i get whenever visiting BMW of Rockville. Be it in the service department (Jamie and Eric) or parts (Patrick), or the courtesy reminders/communications with Scott, I appreciate everyone’s ‘above&beyond’ dedication to clients’ satisfaction. Please don’t ever change. Thank you!Mk

I had a great experience. Jaime was a pleasure to work with and very professional. This is by far one of the best service experiences. Thanks again Jaime.

Great service experience this morning at BMW of Rockville. Speedy check in. Repairs were completed in the time promised. The new building has a nice vibe and good lighting to read the newspaper in the waiting area. Thanks for a 5 star experience. Oh and the courtesy of the staff I forgot to mention that. Chris Z. Rockville.

My experience at the BMW of Rockville was positively phenomenal! The customer service was wonderful, I was both greeted and treated like a valuable customer. Despite the fact that they were dealing with other costumers at the time, my appointment went very quickly! I was able to get my car repairs down fast and with a low cost. I will definitely reccomend this location to others as the experience was fantastic. I also had a complementary car wash done so overall my car came out looking brand new!

What an amazing experience for my wife and I at BMW Rockville. Outstanding service from Dacotah Skye. That’s what up my man!

BMW of Rockville provided me with awesome service, as well as customer service! I went in for a 9 an appointment and was pulling out in no time. I was greeted immediately, taken care of and received text updates as my car was being serviced. Everyone was pleasurable, this was my first time at this dealership and it won’t be the last! Great service!

The finance department was very helpful and understanding speedy processThe salesman was a little forceful and didn’t really articulate his sale well, I basically sold myself the carWas kind of pressuring but other than that wonderful experience

Let’s be honest: BMW Service Departments don’t have the best reputations. But, BMW of Rockville’s Service Department bucks that trend. It’s just awesome. Go see Ali Souley if you can. He is super friendly and knowledgeable.

Joy my service advisor was amazing. The computer systems were down and she went above and beyond to find a solution for me to get my service done on time. I also really like the video you receive from the service provider detailing the work done. Excellent spot for BMW service.

Great service center, super staff. JC looked after me for a service call. Out in 2 hours. Very efficient.

Very professional and accommodating. I live in Virginia and have been using the BMW service centers near me but this center in Rockville is amazingly clean, on time, and the people are extremely friendly. They even matched prices and accepted coupons from other dealers. I will be coming to Rockville to get my BMW services from now on.

Excellent service!! Highly recommended. My representative Chelsea was helpful, responsive and available to help me through the car repair process. I will definitely recommend BMW Rockville!! 5 stars

Bens at BMW of Rockville was an excellent customer service specialist. He was very knowledgeable and answered all of our questions. The kindness shown by the entire BMW staff made us consider only BMW products and eliminate any competitors. We test drove three cars and were pleasantly sold on the X2 M35i. Its an incredibly sleek, smooth, comfortable, and powerful car. We were very impressed by the whole experience and will definitely go back.

BMW service in Rockville Maryland did outstanding service for me! Everyone was very friendly and helpful. My car wasn’t serviced to my liking (stopped on the road) but they went out of their way to tow the car back and check it a out a few times. Even the manager drove it home ( with our permission of course) to satisfy our doubts about the car! I really enjoyed working with them!

Floyd was great! He took the time to work with me and show me all the options with my X2. He was helpful in tracking down the car I wanted and there was never any pressure on me to make a decision. I also appreciated the limited back and forth when we negotiated the lease price. All in all one the most pleasant car buying/leasing experience.

Great overall experience. Hugo Coz was amazingly helpful, clear, friendly, and never pushed us. He was rather a facilitator than a seller for a smooth, quick, and easy transaction. We tested our car on Friday, decided to buy it on Saturday, and left with it that morning. Awesome experience.

This was my first time using Rockville BMW service and I will definitely go back each time I need service on my car. JC Rodriguez was fantastic to work with. He was courteous, knowledgeable, attentive and listened to my issues/questions, friendly, and pleasant. I was very pleased with my experience.

It was truly a joy working with my Advisor Joy!!! She made the experience for me pleasant, welcoming, and calming. We clicked. She has a great personality!!!Just one feedback to BMW: I think the big sticker on the side of the car advertising it’s a loaner is tacky and can be done in a more tasteful and discreet way.

After having a few years of not very good customer service, I recently dealt with Jaime Rosenzweig who was truly amazing. Extremely professional, very cordial, and got me the answers I needed in a timely manner. I highly recommend her.

My intake at the service department of BMW Rockville was warm and courteous. Within minutes I was in a new loaner car and on my way. The return for pickup was not as smooth. My car was not ready as promised and communication regarding the reason for the delay was sporadic and incomplete as time wore on.

Chelsea was extremely helpful and efficient. She kept me up to date via text as to what was happening with the diagnosis and repair of my car! Loan Department for the loaner was smooth!

Service team is amazing! Have been going to BMW of Rockville for four years and they always get the issues resolved quickly and offer top notch service. Honorable mention deserved for Scott, who always goes above and beyond.

This place is amazingly huge! Almost like a mini mall of cars. Make sure you are accompanied by an employee if not there is a good chance you might get lost 😂😂Update - 02/02/21: so much that I work here now!

Mr. Doss provided excellent customer service while my car was being repaired. He maintained professional throughout the entire process.

I know that it is difficult to get a car order, and that there is a lack of semiconductors, but there should NEVER be a lack of RESPECT!!!!!!! The order was rushed in without my verbal acknowledgment, and the sales person blamed the process, saying that was already “locked in”. I was so angry at their dismissive attitude and complete disregard for the customer. Not only that, but while I was in the ER at Shady Grove Hospital, the manager threatened action with the authorities if a certified check was not received. I even texted pictures of my iv in place!!! DO NOT EVER USE THIS DEALERSHIP!!!!!

First time using the new facility for service since it opened! I was not only impressed by the building, but the staff too. everyone is very friendly and helpful in the process of maintaining your car. Jarred was my advisor and he went beyond the normal protocol to get a discrepancy worked out with BMW corporate for my tire. I very much appreciated the effort and it made the experience pretty seamless.

Service was very efficient, completed in a timely manner and the staff were very courteous and professional. They managed expectations well throughout the entire process.

Chelsea gave great advice about how to take excellent care of my car, she made sure I knew what all my options were regarding the service and wait times, and she’s super friendly! I definitely recommend Chelsea and BMW of Rockville for all service needs.

VERY IMPRESSED!!! The new showroom is not only stunning but intuitive. Every department works and flows effortlessly together. The staff is crisp, quick and professional. Quality and customer is alive. Thank you for luxury experience.

Alex was so awesome and nice!! Could not have asked for a better guy to work with!

Jeff Doss and the whole team at BMW Rockville is so gracious and truly first class. I had red light warnings in my car and they took me in under an emergency. They loaded me with a loaner vehicle and took care of the whole process efficiently and effectively furthermore when I picked up my car it was detailed and looked so beautiful and clean. Thank you!!! . They are truly an honest and well run shop. Go with them and avoid the headache and dishonesty of another shop. Thank you guys.

I contacted this dealer about trading in my 2011 BMW for a new car and they said it was worthless, they would give me $300 to take it off my hands. So I called around to other BMW dealers in the area. All were nicer but the best was BMW of Sterling. I worked with Melissa and they gave me $2,500 for my old BMW, and got me a great deal on a new x3. Even though I live about a mile from this BMW dealership, I’ll be going to BMW of Sterling for all my maintenance needs.

Joy is the best. Cashier is nice. Had a great and fast experience. Joy’s service made me want to go back for anything.

I have gone back here because Marshall in sales is fantastic. However, if you need service go somewhere else!! Over the past few years they have gotten significantly worse, more expensive and insanely slower. They keep your car for days when they say they have something simple to work on (they have had my car for two full days for a software update and oil change), you now have to beg to get a loaner and they’ve also skimped on cleaning the cars which used to happen ANY time you visited. I’m ready to find a new place for service.

Outstanding service! Highly recommend. Jaime Rosenzweig is a knowledgeable and attentive advisor, and she keeps her fingers on the pulse of customer needs.

Excellent service. Friendly service rep (Jeff). Also extremely helpful. Highly recommended.

Test drove multiple vehicles. No hassle to make a purchase. Professional and personable.Great car purchase experience.

Hugo was extremely helpful throughout the process of my buying the car I wanted. He blends efficiency and thoroughness and left me completely satisfied with the choice I made. I would recommend the dealership to any of my friends interested in a BMW.

Thank You Very Much for servicing my vehicle. The experience was wonderful. I especially like the courtesy pickup and drop off service. That’s the kind of service I have come to expect from a high standards dealership.

The service was on time, great costumer service, clear explanations on what was needed to be done, and the deals are unbeatable. Ali was very transparent and straightforward.This place was a pleasant surprise.Absolutely recommendable.

Professional and thorough car service. Honest diagnostics. It was finished when they promised. Loaner cars are a plus!

Very nice and huge facility! They have a lot of cars!! Hopefully you will find yours here. Ahmad Hanif was extremely helpful throughout the process of buying the car I wanted!

Very positive experience working with Hwevin and Nick! Sales process was straightforward and quick! Thanks for your help!

My check engine light just decides to come on while in a day full of errands. I didnt have an appointment and Jeff Doss checked me in and me to give the technicians some time. I found out awhile ago that these PCM readers dont really apply to throughout diagnostics on BMW. Seems the its more technical than that, well two hours later, I told its problem and whats the fix. Absolutely, satisfied with the service I received.

Came in for off timing service. Great team, very polite. Good facilities to work from as well.

Re: Dacotah Skye in Sales-- This was my first time buying a BMW and living in Dupont Circle there are quite a few dealerships in the DMV area, but Im so glad I decided to go to Rockville. I first called the dealership in early June to schedule a sales appointment to look at X6s. I was immediately connected with Dacotah who set me up with an appointment a few days out where I met him and ordered a custom X6 which was delivered just yesterday. I highly recommend working with Dacotah if youre interested in a BMW -- not only was he able to answer all of my questions (having not owned a car in nearly five years), he was attentive, easy-going, non-salesy, did not make me feel judged for wanting what I wanted, was around my age and very relatable, and overall it truly felt like I was buying a car from a friend. He also helped to ensure the experience was as seamless as possible (as much as car buying can be) and was available around the clock via text, phone, and email to provide me with updates. I hope that I can always have this type of experience and am so glad we crossed paths at the Rockville Dealership. Thank you, Dacotah!

Wheel repair took 2 days, a 20 minute work took 48 hours to complete. Car was filthy, no car wash was performed, mats were filthy! Looks like they forgot to put paper cover on mat! Overall BMW of Rockville deserve 1 star, not 2! Ride was in Hyundai Elantra, can not believe how low their standard has fallen. From 750 Elantra!

Fast, reliable, friendly, and timely. Can’t ask for more. The value proposal is clear and they lived up to it. Will repeat and would recommend.

My experience was as expected, EXCEPTIONAL SERVICE. Jarrod kept me informed and was very courteous and “Ms.Joy “ she rocks. Thank you

This time I had a great experience at BMW Rockville.And I gave all the credit to Joy, she helped me to repair my car and save a lot of money. Highly recommend to go there and ask ONLY to see JOY.

Driving here to have a car wash. The agent at the right corner of the service area is extremely indifferent and do not reply to me at all when talking to her. Another nearby staff helps me out quickly when that agent rolled her eye to me and keep behaving inpatient. Poorest experience at a BMW dealer ever.

Ali is my guy. He and the crew saw that I received excellent service. This is my go to dealership for service.

Very through. Great service.

Everyone here is friendly and helpful, Im glad I took my car here!

Great Service! Ive been coming here for a few years and Im always happy as I leave with my car serviced and ready to go. Beautiful large new facility is fast and efficient.

Very friendly and professional staff. Marshall is very professional and 100% supportive. It is important, when you buy a car, he helps me throughout the buying process. Due to that the buying process was easy and I have gotten the best offer. Also, Joy is the best service advisor. She always follows up and provide a very high level of the customer service.I would definitely recommend these fellows if you are on the market for a new or even used BMW in DMA area!

To begin with Chelsea Django is exceptional to work with and made my process as seamless as possible. I had a flat tire and had to get towed to BMW of Rockville and as soon as I drove in the team welcomed me and helped me right away. Chelsea made me feel comfortable and explained berthing in detail. The video about what they found on my was great I got to see what the mechanic was talking about not just somebody telling me something and I have no idea what or where the car part is or located. The BMW team of Rockville overall is superb. I’ll take my car there for now on for maintenance

Kristina was fabulous. She helped diagnose a problem that a different mechanic said was nothing and “fixed”. She was communicative, thorough, flexible, and got it all covered under warranty! Will definitely come again to her if I need service on my car.

Great service, easy to communicate with and impressed with all the technology they use in service.

Great experience. My service representative, Mark Gaunt was awesome…so diligent, helpful & kind. I’ll be back for all future services.

Jared at rockville Bmw is great. Always very helpful and goes out of his way to help make my experience the very best. He is very professional. Thanks Jared !

My experience was top tier and amazing . My service advisor Desire was accommodating and responsive! Thank you so much!

Jeffrie Doss’ greeting was great and refreshing!!Service was quick and efficient!!! In and out with no appointment! High Salute to BMW of Rockville!!

Received excellent service from Hugo Coz. Made the experience effortless!

As always, a great experience. The staff is very supportive, knowledgeable, and accommodating!

Customer service after March 2021 purchase of my X5 has been awful. Ive been waiting 5 months for my plates/registration. Going on my third set of temporary tags and Rockville BMW still cant get it taken care of. Was unable to drive car for day due to expired temp tag. Numerous promises to get it resolved and still one issue after another. Last week It took 8 days to get a phone call returned for an update after 3 phone messages and an email. Wanting to escalate issue to management, I was referred to the sales manager. Left voice mail asking for call back, nothing. The entire process has been extremely frustrating. Lesson learned, never again Rockville BMW.

While do routine maintenance on air filter, now there’s a loud noise coming from the filter. So I have to take the car back to get it fixed but can’t get anyone on the phone to help me with my concerns

Great dealership and service center. Staff always courteous and very helpful. Excellent job every time!

I always have an amazing experience at the service department at BMW of Rockville. Mark G. has been my service advisor for the last 5 years. Mark never falls short in his service to me. He always ensures that my car is taken care of and always puts me in a loaner. He discusses all my options with me and helps me prioritize what’s most important to work on with any repairs needed. Today, I received a video detailing all the work that was done with my car when I took it in for an oil change which was a special touch. As long as I have BMW’s, I will make sure to keep utilizing your services and your service advisor Mark.

Great communication! Love the text option. Very helpful when someone is busy at work.

I purchased a certified preowned vehicle from BMW of Rockville and had an excellent experience. Hwevin Jeong, my Advisor, did an excellent job of walking me through the process and thoroughly explaining the details. I highly recommend them!

Top of the line exceptional experience with Emmit and Steve! Any perception you might have had about a “stressful, overwhelming, pushy over-selling approach” while car shopping this team puts you at ease, they truly make the car shopping + buying process as easy as possible, customized to what you want and absolutely delightful. Happy to be part of the BMW family and already looking forward to my next experience.

Great dealership with lots of inventory and knowledgeable dealers. Everyone is amiable and courteous.Regarding my experience with the sales, Bens Ronquillo and his manager Steve Kim worked to get me a great deal :) Services and inspections (really the entire process) was prompt, super straightforward, and no-nonsense. Definitely recommend BMW of Rockville!

Absolutely superb customer service experience from the largest BMW dealership on the East Coast!

Jaime was great she took good careVery professional

BMW of Rockville is fantastic! Remarkably, they were able to get me right in for an emergency repair, which took only a couple of hours to complete. The building is completely modern and immaculate, which I especially appreciated during Corona. Everyone was friendly, helpful, and polite. I felt confident that my car would be in good hands. The repair was a bit pricey, but the level of service, the friendliness and professionalism of the staff, a spacious lounge with coffee and a complementary car wash actually made it an enjoyable experience! I absolutely love my car and will bring him here again, for sure. They took such excellent care. I even notice the drive is way smoother now, too, and that wasn’t even related to the repair. Awesome dealership, stellar experience. I definitely recommend them!

Place was breath taking

Excellent and prompt service with experts that really know BMW vehicles.

Even during the restrictive environment of the pandemic, the services and care provided by the staff are exceptional. Thank you JARRED BROWN for your friendly reception.

The entire staff at BMW of Rockville created a positive experience from beginning to end. Everyone was friendly, honest and professional.Their customer service is top notch!I highly recommend BMW of Rockville for all your service needs!

All went well and smoothly. Good interactions with staff. Comfortable waiting area, was kept informed of my service activity when slightly delayed.A pleasant experience overall.

Great New facility. However, the staff is not 100%Saturday is a no go. Limited staff on the service department. First I’ve called for oil change and told me no appointment needed and when I get there appointment only. Also I called during the week to change the windshield and they said they will call back with pricing and availability. I’m still waiting for a call back. Not sure if it is the pandemic that took the excellent service away.

Who likes buying and trading cars? Not me! The routine of buying is often tedious, with the buyer leaving feeling less than satisfied. I had a totally different experience with BMW of Rockville. I found a car online that I was interested in, and they actually had the car they advertised. (Some dealers don’t “update” their inventory regularly...) I was contacted almost immediately and made an appointment to look at two different models. After my 44 mile trip I was greeted by a courteous and very knowledgeable salesman, Emmitt, who had everything ready. All through the process he was professional and very knowledgeable about car features. We didn’t come to an agreement that first day, but through additional phone calls we agreed to a deal that was fair and honest. Everyone we encountered at the dealership was genuine and respectful of our time. I could not recommend a better dealership (or salesman) than what I found at BMW of Rockville.

Did oil changes and brake services there. Everyone is so professional and nice. Highly Recommend this dealership and the service department. 👍

Hassle free, professional service. Polite service agents helped make this visit one of my best service experiences since my first purchase of a BMW in the US in 2005. Very grateful for the attention to detail, clean space and impeccable service. My car was washed and returned within the promised time frame. I had a few questions that were answered and solutions suggested. All in all A++

BMW ROCKVILLE IS THE BEST!!! I purchased my first car ever here and I am confident in the team that no matter what recommended actions they put forward I’m in good hands! Everyone is super professional and down to earth and they really know their stuff! I always have tons of questions as a first time car owner and they are always there for all of it! The sales team follows a sales-to-service model and I can count on the representative that sold my vehicle to me to be my point person until I purchase my next vehicle! They’re always one text or phone call away with professional and insightful recommendations. I also had a collision as well and the collisions/repair team was thorough, fair, and professional. All in all I have nothing but great things to say about this team and I know with every visit that I am in good hands! Top notch team all around!!!!

Great service appointment as usual from Scott, Chelsea and the team. Thanks

I’ve been going to BMW of Rockville for 20 plus years, one of the many reasons why I have bought my BMW’s here is because they always had a loaner for me, my time is important to me as it is for everyone. Today I went to service my new BMW at the new location. For the first time I do not have anything good to say. I arrived for my appointment at 10am, a simple oil change, and No loaner available for me. It seems as if they have thinned down their fleet of loaners and now make clients wait all day as I did, my car was ready at 2:20pm. Or they will give you a ride to your home, I live in Frederick so that wasn’t feasible. When I first arrived there I had to pull in to the garage and all of the advisers were sitting at the counters lined up and clients had to stand ( no chairs). This service is like the service that Honda gives. Not knocking Honda, I own a Honda, but BMW is a step above Honda and should treat their costumers as such.I felt very disappointed that BMW of Rockville has stepped down on their service to their loyal customers. When I bought all of my BMW’s that was one of the perks, was that you were promised a loaner if the car was going to be more then an hour. BMW of Rockville know how many people are coming in, because now you need to make an appointment, so they should have a car available if not they should at least advise you in advance that they are out of loaners.The only good thing that happened today is that Joy, my advisor who has been taking care of me for years, put me in as a VIP waiting so that it wouldn’t take too long and she gave me a snack bar. Joy is great, she always looks out for her clients.

The first time i dealt with this franchise was about 14 years ago and back then, it was not user friendly. I never looked forward to going back...but today? Really excellent. No high-pressure up-selling in service, they delivered the car in 45 minutes and the staff was terrific. Under new management. Good job.

I called in the morning about a vehicle on the website and purchased it by that evening.They stayed way past closing time that day to get the deal done.Amazing service and I got an amazing vehicle delivered to me halfway across the country from them.They even arranged for a shipping company to call me the next day and I got my vehicle a couple days later.

While purchasing a car is sometimes a nerve wracking ordeal, the staff at Rockville BMW made the process smooth and enjoyable.The sales associate, Marshall, explained everything and patiently answered all my questions.All of my phone calls have been returned promptly and I have been made to feel that the entire team stands behind me in the purchase of my new car.Thank you Marshall, Robin and the rest of the team!

Everyone is so nice there! It was so simple to drop off and pickup my car. They give you immediate updates of whats happening and they contacted me as soon as my car was ready. This was an absolutely hassle free visit.

The sales representative demonstrated lack of professionalism in dealing with client. Lack of in-depth knowledge of the product being sold. Unprofessional manners. Low standard of service mindedness.The finance manager was very tricky, hid the total loan value or did not expose incurring costs and made me sign the papers. Did not apply my down payment towards the loan and used it to sell the product that would benefit him. As a result I had a higher loan value and higher monthly payment. I was totally shocked to know after the fact I signed the papers.Tow days later when I confronted the matter and asked to revise the contract to reflect my down payment or refund my cash, he did not offer any help and was very reluctant to address my concerns but rather chose to hide behind BMW of Rockvilles accounting department policy. I am yet to receive my refund, or yet to see my down payment reflected in reducing my monthly paymentThe Mercedes Benz which I purchased was not serviced before selling it as a used car to me.On the whole, I felt BMW of Rockville dealership does not engage in honest business practices.

We own an Audi and Cadillac as well as our BMW and have to say the team at Rockville BMW is by far the best service provider. Their process of scheduling, intake and release is thorough and well administered. Additionally every person we dealt with was friendly and professional. Nice experience.

The professionalism was awesome and customer service was 5 stars.I was impressed with the staff with Mr Leo and Mr. Dacotah Skye.👏👏👏👏👏👏👏👏

I never been to business place that was so professional. Starting with my salesperson Emitt who went above and beyond to make my dreams come true. They don’t harass or force you to make a large purchase. The Sales Manager Mr. Kim was outstanding. He told me trust him and I will be going home with my new BMW 540i.He kept his word and I’m proud to say I have my dream car and can’t wait to go get the 8series with bat wing doors.

Only reason for 4 stars instead of 5 isnt the fault of BMW of Rockville...its that it took over 5 months to get my car. Otherwise, the dealership is great. Ive only dealt with three people, but each treated me extremely professionally. Having been in a family that once owned a dealership I know how tough the business can be and I imagine the past year has really been stressful, and yet you wouldnt know it by speaking to the employees. They are as excited about their new building and products as ever.