Worst customer service experience EVER received in my life. Called from practically opening to closing time and every single time I called I was placed on hold for 20+ mins and no one ever returned, called back and it was a cycle of calling being placed on hold and never being serviced. Not to mention the guy on the phone told me come in or go somewhere else because he was trying to get something as simple as a quote and never could. Sad case of service and he claimed to be the owner.

Very busy place apparently so while it felt rushed, it was kinda a good thing and the staff was very friendly and efficient.

The process was extremely fast. But the customer service lacked a LOT. We felt like an inconvenience. And when they told us it would be $40-$44 to rent a car they actually gave us a larger car and charged us $60.

Same day pickup available, it has lockbox with a code sent to your phone for after hours rent.

Great customer service and very kind, friendly, and patient.

Very good staff. owner was amusing. trailer was great no problems with a 300 mile trip

Rented a car from Value Plus Auto. I needed inexpensive transportation while my truck was being repaired. They came through with a Chevy spark for $20/day

Great people to work with!

The Receptionist was very nice and patient with us even had a few laughs

Very pleasant and easy to work with, thanks again

Thank you for the quick rental same day pick with in 15 minutes notice of us needing on

Friendly. and reliable

I rented a 26ft truck on 10/26/19. The truck leaked water all over my belongings. My furniture is ruined. I paid for extra insurance so I asked what they were going to do about fixing what happened. I was told they couldnt do anything because they are merely an authorized dealer. I was charged full price and given the number for the field manager who wouldnt be available until Monday morning, October 28th. When I explained that we still needed another truck to finish our move, I was informed I had to pay for another truck and then ask (hope) for a refund. When I asked what else could be done on a Sunday, I was told to go to the corporate store in Loves Park, IL. The corporate store told me they cant help me either and that I had to file a claim. I asked if they were open to file it today and he said yes. They werent! I spoke to someone who informed me that I couldnt file a claim until Monday morning. The kicker was that she said she would take the necessary steps to request a refund from the State Street rental place who refused to refund me! If she could have refunded me all along, why did I have to do all this running around and calling other numbers? This is ridiculous! Now we cant find a truck to rent to get the rest of our stuff because its a Sunday and everything is rented! Uhaul is an awful company all around! I would recommend Budget or Penske for your move!

Check out and in went very smoothly. Very nice people. Owner helped carry pads into the truck for me. Ill be returning for all of my moving needs.

Friendly staff and knowledgeable.

Very helpful staff. Got me my correct vehicle and checked out and on my way quickly.

They staff their is very helpful in recommending products for your move.They give u approx. Pricing with what you would spend on mileage and possible moving supplies such as blankets,boxes,dolls etc.

Very respectful and helpful for the need we need.

Shoddy trailer that leaked, broken overhead door, little lighting in pick-up/drop-off area. Never use this location again.

This place is very wirde.. Never going back!

Trucks and trailers