Good customer service especially, the last lady knew exactly what to do and told us what should be done. Problem solved. I appreciate it.

Love the company, just dont like that they have a monopoly in the area.

I would recommend staying away at all costs, try to find another provider for internet. Comporium Sells 1 gig internet speed. The speed fluctuates from 10MBs to 890MBs, You are lucky to have 200MBs and thats Wired!... i spoke with many other people in Rock Hill and everyone warned me when i moved here that Comporium was not good, unfortunately they have a contract with the city. I guess thats an excuse for horrible customer service too.. Stay Away!

Comporium is the worst option for customer service. It’s like because they are the only option they treat customers as if they do not care. Nobody returns calls and can never give a definitive answer. Because I work from home I need the service but I will be researching everything I can because I am fed out with people giving wrong information and then the next person says “I don’t know why they told you that”. No ownership and no customer appreciation.

I been with comporium FOREVER 😅 I love their service’s!!!! The staff has always been nice and ready to serve when you walk into the building .

IF YOU ON THE INTERSTATE AND YOU HAVE TO GET GAS PLEASE MAKE THIS STOP THE FOOD HERE SERVED IS GREAT AND HOT

The staff here was very friendly and welcoming! We came in to drop off some unused equipment and our client service representative was expeditious, courteous and knowledgeable.

Comporium is extremely expensive for sub par WiFi connectivity. Other streaming services have a better selection of movies & programs for less money per month.

Comporium has been great working with me after losing my job recently. They are very friendly and helpful. Thankful for their service in our area.

Customer Service is very bad. They hang up when we try to call and get to a bottom of an issue. They lie and are nosy and randomly disconnect your server. Horrible company and bad service

The tech Rene that came out to our house today to work on our internet and cable was very helpful and professional. He went above and beyond to try to help our issues. Very happy with the service we received today. Thank you Rene!

Had a great customer service experience. The associate was very nice and understanding to my situation which made this conversation quick and helpful!

Visited this location for ATT business and the staff was amazing.

I’ve had a terrible experience with them. It sucks that no one else offers service for internet here. I’ve came to this location and had rude reps. Even when you can the reps are lost and I’ve done chat which seems to be more efficient. Overall it’s a bad company...I will say they have pretty good internet service but the customer service is not up to par.

I have had comporium services for decades and have never had any issues until the past few years. They no longer offer their traditional package deals, so the rates go up regularly. My same service has increased by $65 over multiple hikes in the past few years. The service has become very poor and the customer service is even worse. I’ve finally reached the point where it’s time to change.

I was just charged a $25 re-provisioning service fee this month. When I called and spoke to the operator at Comporium, she stated that she never heard of any fee like that, but after speaking to her supervisor, she explained that I had to pay that fee because they couldnt communicate with my router. I was never told about any fee and now I have to pay the extra because their internet didnt work. Gotta love comporium :(

We could not have had a better experience upgrading our Comporium TV service. Our technician, Mike, explained everything in detail and was extremely patient and understanding. Thank you for sending Mike.

I had to contact the representative, James Jefferson, who helped me in your store because the installer for my internet cut off the television connection. I made several calls to the Comporium Company and no one would listen to me about my problem. One girl told me to contact my TV maker, Sony. James had Tia call me that afternoon and the technician that unplugged the TV connection came back and reconnected. His name was Seth. I called him as soon as he left my house, a simple call from him to someone in the food chain could have saved me a whole day of stress and phone calls. He nor anyone else would help me that day, all they would say was ‘that’s what the work order said’. James and Tia should receive a customer service award, or at least an ‘at a boy’ for doing such a good job. They were very professional and customer service oriented unlike no one else that I spoke to taking my entire day due to Comporium’s boo boo.

Great staff and the pricing is reasonable considering they are the only cable provider in town.

Canceled the service. Saving $30 a month with T Mobile

Friendly and fast. Answered all my questions.

Horrendous. Absolutely the worst wifi I have ever had. Whoever made the decision that allowed Comporium to become Rock Hills internet monopoly should never be allowed to make a decision again. The price constantly increases and the quality decreases. I can not wait to move away from Rock Hill and never see the words Comporium again. It should be considered false advertising to call them a wifi provider.

This company is not fair with their clients. Every year they come up with new fees in our bill and when you called and ask why is my bill higher they say that they raise up the price because they want to give the costumers a better experience. 2 years in a row raising prices for a service thats not even worth paying for. Thank God I order new services with a different company!!!

Definitely helpful fast friendly and so far the service is amazing.

The lady that waited on me was nice, kind and professional and she had patience and made sure I was satisfied with the service I thank her so much

The internet in our neighborhood (Country Oaks) is continuously going in and out and is very difficult for virtual learning or working remotely when it is not consistent... When you call you have to wait average 1 HOUR just to speak to someone and then the problem never gets fixed!!! They say not enough people in the neighborhood are calling and reporting an issue, well maybe its because it takes an HOUR to speak to a representative! Then I find out they went up on our internet bill AGAIN!! And the ironic thing is there is a Comporium office less than .5 a mile from our neighborhood, I guarantee they dont have internet issues or it would have been fixed by now! Completely feel taken advantage of and there is nothing we can do about it except pay the higher rates and continue to call and spend hours on the phone filing complaints to still see no improvement. Please take care of your customers!

Great knowledgeable and friendly customer service staff! Great stations!

Everything was handled in a professional manner.

I don’t understand how your customer service can be so rude. The rep was rude she even hung up on me. Then your supervisor was rude as well. This community work very hard for the money they earn. A lot of them right now rely on internet to keep a job and provide for families, they shouldn’t have to call in and get unfair treatment. I do believe none of the reps are held accountable for their actions. Same as cherry road location lady at the window is always rude it never fails..... I don’t know who would read this or even if something will get done. But it’s ridiculous on how your company treats paying customers. its been maybe two times when I had to be serviced and it’s been excellent. But something needs to be done. It really does. But I’m sure nothing will get done. But it needs to be.

This place is horrible. They are over priced and have bad service. I have a compromised immune system. I spoke with them online and I was told that someone could come to my car and take my cable box. I went there and they told me that they would not do that for me. So I was forced to go in, when I got there it was like 4 people standing around doing nothing. I would be one thing if I just came and demanded that they help me. I wouldnt do that, however I talked to the people and they said it was service that they would do. And the service is slower than they say it is.

Basic Wifi service is $69 month for lack luster service at best. Not impressed.

Service in my area of Rock Hill is spotty at best. Takes forever to get someone from customer service on the phone and when you do they are in a hurry to get you off the call.

Courteous and very helpful

Recently had internet installed in the home we purchased in Rock Hill. The Tech sent out was great to work with. He had our time up and running in no time. Also walked me through downloading the app, setting up a few items, and how to read the health of the network from my phone. Im still a new customer, but very happy with how it has all started.

Never had an issue with them. Just need internet at our home and the quality is great! As well as the price! ☺😄

We lose internet connection fairly often,dissapointed

Comporium was good. Excellent customer service 👏

Continue to have price increase for even the lowest internet package. HORRIBLE service.

Helped me get my internet back on.

The price for their internet service went up from $49.99 to 64.95...And for some reason the city of Rock Hill wont allow competitors to come in..therefore Comporium has pretty much a monopoly when it comes to getting affordable internet service!!.I decided to use my mobile phone Hotspot to connect to internet..And will probably get a mobile Hotspot which will be cheaper than Comporium service..I canceled my service with them for internet yesterday..1/5/2021..and to top it off..$64.95 is their lowest plan..That just sucks especially without anymore competition.

Very good

It was difficult to get anyone to answer. Then I was transferred and waited again. This company has ridiculous pricing.

We have had continuous problems for several years with the Internet here in rock Hill. We’ve had techs come out numerous times and say that things are fixed and then the next day the Internet is a slow as AOL DialUp. There are no other alternatives here in rock Hill so this is a complete monopoly. We give Comporium between $300 and $500 a month depending on our phone bill and it’s absolutely garbage.

Enjoy our internet service

Costs are over priced and no other providers in the areas. 80$ for just internet 🙄

Clean no lines . Dropped off modems that have not been used in 6 months but still getting g charged for service.

James was super professional and their customer service is always great!

Mixed feelings about the company overall. This particular experience I had good customer service and had my issue resolved.

Very helpful. Courtney was amazing

The internet keeps going out. The prices are ridiculously high and theyve monopolized the area. No other internet company can get on the market. Desperately need some drastic changes.

Don’t do it, they’re the worse provider everInternet is absolutely terrible.

They were very helpful at the office, the hook up was fast and the installer explained everything to me and made sure all was working correct, he made sure ll my devices were working before he left. He explained everything to me and was done in a short time. all work very well and I could not be happier. I thanked him for fast work and making sure all was working well. I will for sure tell my friends about the great service.

I have been having financial difficulty since Covid. This week it was either buy groceries or pay my Wi-Fi bill so I had to buy groceries thinking since school started back I had a little more time. I am behind 146.00 and they cut it off! My son is doing virtual learning and they said they would restore services if I pay the behind payment and reconnection fee since they have already waived one reconnection fee!!!!! Your community is struggling and having to decide whether they are gonna eat or no way of their child learning. You should be ashamed to not waive any fees while a family is struggling! You have this whole county on lockdown with wifi not leaving any other way for us to afford services nor gain another service! This is the ONLY county that I know that does this and its a trap! Thanks comporium for beating people down thats already down!

Comporium is always so helpful. Love You Guys

Too expensive. You keep going up in prices which I think should be one price all the time.

Perfect experience in the store. I have had comporium for years and never had a problem with it being slow or unreliable. I also had no problem with the prices.

Waste of money and time. Comporium internet service is the worst Ive experienced. Ive made numerous tech calls and on this particular day went in to Express my issues with their service. To date our internet issues have not been resolved.

There prices are so high

Had several questions about my account. Angela was very helpful. She was both professional and knowledgeable. All questions answered and with virtually no wait. Very impressive...

Just moves from California and I stopped by Comporium store in Rock Hill to get information. The wait time was very short and the person helping me (Chris) was very knowledgeable and insightful. He assisted in picking the best internet plan that fits my familys lifestyle and set me up quickly and painlessly. Service was installed the next day and has been flawless. The installer explained everything he did and answered all my questions. I would recommend Comporium service to anyone.

My cable bill bundle contract ran out and my bill doubled. I went in and spoke with Courtney McMoore. Her personality was great and she was very helpful in me choosing the right plan for me.

The 4 stars are really a reflection on the professionalism and courtesy of the Staff. If that were all I was rating on, I would give 5 stars. However, the cable lineup, while offering 100+ channels, left a lot to be desired. The channels I want to watch, except for a few, were premium channels. Already I was paying over $200/mo. for the FEW channels I watched AND CAN GET OVER THE AIRWAVES. The remaining 95 were trash!!!!! BOTTOM LINE: WAY TOO EXPENSIVE WITH MINIMAL ROI (return on investment). But, KUDOS to your great staff!!!!!!

I seriously haven’t seen a service so bad in my life. The wireless internet service is so unstable no matter how much you upgrade. It goes in and out all day. Without a storm or a drop of rain. There are no other options so you’re just stuck with them. The only thing they get right is cutting your service off if you miss a payment

My bill went up $20 in less than four months. Paying almost $100 for internet alone is insane and the service does not match the pricing. Not to mention when using customer service chat online or over the phone they’re rude. It’s easy to sign up for and they can do everything electronically, but when you’re ready to cancel it’s a hassle. Would NOT recommend.

Great place

Why is this company so horrible and why there is no other company in rock hill to offer services. They are so expensive and the Internet is so slow. This primitive company shouldn’t be the only one to offer dial up Internet here.

The manger is very kind here and he will move heaven and earth to help you.

Some of the best customer service I have ever received. I went in about a half an hour before the location closed, yet the person who helped me acted as though I was the most important person she had seen all day.

Very polite and helpful customer service!

Derrick was the technician who came out and installed cable TV at my house. He was very thorough, knowledgeable, professional and friendly! I am very happy with the service I have received! Thanks!

I was looking for the store in Fort Mill! could not find it even with Map Quest.So my less than 2 month old modem needed to be replaced & I knew where Store on Cherry Road was! Drove there from Fort MillFemale assistant was very pleasant & helpful! New Modem hooked up with Tech support -Josh ! TY

Currently rebooting wireless router daily!

Very nice service

They have some good things.

Very easy to get in and out. Appropriate covid measures in place.

Went in to return my electronics and cancel all service, due to moving. Wish I remember the name of the guy that assisted me...he was great. I havent always felt good when leaving this Comporium location, but he was quick, kind and even complimented me for returning ALL the cords 🙂. Comporium needs more customer service representative like him.

Literally, dial up from the 1990s was faster than Comporiums best, most expensive plans. Which are expensive, might I add. I wish Spectrum was available where I live..

Terrible service, Internet is spotty. Takes forever (and I mean hours) to get a hold of technicians by phone. Can’t believe that in this day and age they have the internet monopolized in rock hill. I have spectrum in NC & comporium is just terrible in comparison.

This is one of the worst internet connections I have ever seen in my life even those cheap internets from like Walmart called clear for 50 bucks is better than this internet it always freezes it always disappears very expensive for its price Im paying more than 100 for an internet that is worth 30 dollars or maybe even 20 worst internet I seen in my life I wish other internet services would reach this far where Im at if they did I would of been gone long time ago.

I believe it was Dee that I spoke to when I went in to the store. She actually looked at me, greeted me, invited me over and was very efficient and professional. I was not very happy with Tech Support from the night before and the way they handled my call, but Dee took immediate care of me, explaining what I needed to do when I got home. Thats fortunate since I had decided to stay with Comporium or switch to Spectrum depending on how my in store visit went.

Good place quick attention

Customer service and sales are awful! I asked for an adjustment for my account due to the pandemic of covid 19, Unfortunately my job is nonessential and I cant afford a increase. My bill went up $40.00 more when Ive been on the same bundle package for years, what a coincidence my bill goes up for the month of April and my bundle package that Ive had for years expired which I wasnt aware of. I spoke with a representative last week to inquire about my bill and she didnt mention the increase. Ive been a customer for years and thats the thanks I get, what a great way to show your appreciation Comporium.

They do not tell you the truth told my 87 year old aunt she had 15 days to bring a Phone back she paid 62 dollars for and they Charged her 45 dollars for a Restocking fee what a joke

Extremely expensive. Very friendly personnel. Not used to these prices.

The visit with the store was fine but the next day the internet is down called and they said it would be up at 6 am no go called at 9 am they said it would be up at 10 am still not up they said it was scheduled maintenance not much of a schedule

Customer service representatives are very kind, take the time to explain. Yet Comporiums captive market with extremely high monthly cost is not friendly to the consumers pockets. Looking for alternatives though I am finding for the services needed it all ties back to a Comporium connection or affiliate.

Had great visit with Chris. Very knowledgeable and took us through every step of setting up service. Thanks to employees like him the company will continue to thrive.

Went in to turn in my Netgear router due to relocating and I was very happy too see someone who look like me! Very sweet and friendly!

Its sad that Comporium has Rock Hill held in a hostage situation. This is nothing less than price gouging! Id rather do without then to be ripped off!

Excellent customer service! Susan at the Cherry Rd office was so helpful, and followed up with phone calls to keep me informed with the progress of my new installation. Thank you again!

Was thinking about changing my internet to Comporium who has fiber optic vs Spectrum who I currently have that is cable. Stopped in to talk with a rep to explain what equipment they use and how it connects at my house. Got all of my questions answered - even called a tech to ask a specific question I had . Gave me her business card if I had further questions. Overall good experience - scheduled a new install with her

They were very friendly and explained everything to me and I was very satisfied

Horrible service all around especially April the customer service rep who is rude and could care less about customers.

Overpriced and always slow on bandwidth. Hold a monopoly over the area. You have no choice but to pay their ridiculous prices for their even worse service. We deserve the right to choose between other providers. There are others close by in Charlotte. But they do not serve our area. Screw comporium. Ill just use my FREE tethering from my phone to stream. If youre a gamer, be prepared for spotty and laggy connectivity. Bring your own equipment. Only way to even come close to good service.

Very nice and clean place of business. Customer service was Great.

I always receive outstanding customer service from Amy LaMar at the Cherry Road Comporium office. She has helped me with a couple of issues that Ive had. On both occasions, she made certain that my issue was resolved, and that I was happy. Can you believe it? She wanted to be certain that I was happy. Now, THAT is excellent customer service. She looked at my account and suggested different options that would help to lower my monthly bill, but yet, she is not a pushy salesperson. Amy is definitely an asset to Comporium!! Thank you, Amy!

Have to go to cherry rd to make payment. Should open drop boxes at other locations.

This company is a terrible monopoly and should be shut down.

I would not recommend using them for anything.

Everyone is so helpful especially Courtney Mcmoore she explains everything clearly & has excellent customer service I always go in to see her when I have a question or need to make payments 👌