Literally took a week for a phone to get fixed when all the parts were there I’ve paid full coverage on my phone for 2 years and it was like pass the buck . Told me 29.99 them changed my husband 99.99 completely outrageous.

Not able to fix my laptop. Likely no one can

Randall was the person who saved my sanity today! He is so patient and focused that he imparts a calming effect. The problem was just a hidden screen but because I am relearning Excel and was in a panic I never thought to look at that possibility. Fortunately he did and was able to recover all my hard work. He has helped me before and I am always glad to see him behind the counter.

Check around if you dont get the answer you want. Over the summer my husband and I went into Best Buy to have my laptop looked at by the Geek Squad. The screen would flicker white/no picture unless the screen was positioned in a specific spot. The guy who helped us was courteous and polite, but the answer we got was it wouldnt be worth our time to fix the computer, we would be better off putting the money we would have spent in repairs on a new computer. He couldnt give us a direct quote, but estimated repair costs being over $500. We didnt have the money to sink into a new computer (well over $1,000 for what I would have wanted and what I paid for my current computer when I first purchased it), we would just have to deal with the computer and save up money to buy a new one. On a whim, my husband took my computer to an acquaintance who works on computers locally recently as the computer was getting worse, could barely get the screen to work and with Christmas coming up, it still wasnt in the budget to get a new one. My computer was fixed for $100. The part to fix it was $50, the other part of the cost was for labor. Long story short...if Geek Squad tries to tell you its going to cost a ridiculous amount of money to fix a computer that seems to have a simple problem...check around with the local shops for a second opinion.

Ive had multiple computers to the Geek Squad, and dont recommend them. Unfortunately, this is the closest one available. Upon my last visit, they hadnt even set up the updates that were required, had me take the computer home, update it myself, (apparently they dont allow customers on WiFi) and after returning they still didnt fix the issue.Thank you