Nothing but attitudes from every employee! You could FEEL it! Like as if the customer owed them something! They rushed everything from a 15 min pedicure to a 10 min full set and to make it worse I had to go back 3 days later because the GEL POLISH peeled off 3 of my fingernails!I asked the tech to put a little glue or something to hold down my nail she must not of spoke English due to the other tech who came over to say I needed a fill is why my was was coming off I responded by saying no I just had them done 3 days aho and YOU rushed it so fast that look now O had to.come back...I still tipped her though.Wont be going back!

I am always satisfied when I leave there just got my feet and nails done and Im very happy with the results ☺️

I paid 80 dollars for a full set of acrylics after three days all of them were lifting. I wish I would have read all of the reviews about how rude the owner is and how many peoples nails lifted within days of having them done. I politely called and asked about having them fixed they told me it was not their problem and hung up on me three times. I am looking for the owner/manager‘s name I am contacting the Better Business Bureau and I am filing a civil lawsuit. At this point it’s not about the money but the fact that they have such little respect were so rude and unprofessional and not willing to fix the work that they did not do properly is disgusting!

1st in and Out dated on nail removal process. Cheap products. Ignorant staff they young lady was try to have conversation about nonsense I remained silent the man was aggressively try rip my nail off other ignorant staff members try to explain his unacceptable behavior ghetto nail shop and you are paid to do as the customer ask not as you please period poor customer service. The yellow nail is what is was trying to rip off using new nail facing up. The technique is sliding between the 2 nails facing down. He would of ripped my natural nail and meat off if I didnt tell the ignorant man to stop. Also he got loud 😆.

Best nail salon By far.

Very pleased with their work....

Visited this salon for the first time tonight,upon entering I immediately noticed how beautifully decorated the salon was!Aside from the comfortable environment everyone was friendly,efficient and welcoming!I asked about hand designs,was told to browse online&they styled my nails perfectly 💅I was in and out within 40-45minutes!Definitely got my moneys worth!Will be returning.

I have been going here for years. I paid 50 for a full set youngest daughter did the work . I got home and inspected them better and they were not shaped very well and different lengths . Was told to come back to get fixed . I went and they were fixed I was charged 20 ....ugh seriously 18 year old unlicensed daughter gets 15 dollar tip and I still paid 20 to get them fixed . I will not be back !!!

I have a great experience every time I go there. Im not rushed in and out like most of the other shops. They take there time and have fun.

I had an absolutely horrible experience at this salon, this is the only bad experience i’ve ever had with a nail salon. the people there are extremely rude and unprofessional and childish. my boyfriend and i went to get gel manicures and they looked very good we loved them the design was just how we wanted but the next day my nail polish was chipping and peeling off. so i decided to leave a bad review because i was disappointed with the service i received. by the second day most of them were peeling off. after two days my boyfriends nails peeled completely off and 5 of mine had. that is when i decided to call the salon to see if they could fix my nails because they responded to my review saying if i call within 7 days they will fix them. i was hoping to return and get my nails fixed and change the review to a good one but when my boyfriend and i returned they were nothing but rude to me. they kept telling me over and over to call not leave a review while they were doing my nails which i don’t feel you should sit there telling your customers what they need to do, i felt very ganged up on by the workers there. they had an attitude towards me the entire time, it was like they didn’t even care about providing good customer service. they redid the design on my boyfriends nails horribly, it didn’t look anything like it originally did. i was trying to be nice even though it felt like every one of the employees was against me and had an attitude with me. when we left i said thank you and no one said anything to me. over all i think the employees are very good nail artists but their customer service is absolutely horrible. you can see in the rest of the reviews as well, they are very childish and don’t know how to handle an upset customer. you should never speak to your customers that way.

I went to get a pedi and mani. Manicure done by owners(Lisas) daughter, nails werent painted whole, cuticle was not removed, was rushed, manicure literally took less than 4 minutes. I called and spoke to Lisa and advise of this and she said to just go ahead and leave a review. Very disappointed. Im from out of town as well. Think twice before going there. First time they will treat you with excellent service, but after that they will do a horrible job without offering to make things right .

I recommend you not going to this salon, I waited almost an hour to get my nails done and the price came up to $95 but if I went somewhere else it would be more cheaper. My big sister was getting her nails done next to me and she asked the girl that was doing her nails “how long have you been doing nails for” and the lady says “why?” Like that’s very unprofessional and rude. And my nail lady was very rough when she was filing my nails. If your gonna do nails at least respect your clients.

If anybody is looking for a permanent nail home, Lisa’s Nail Salon is the place to go! I absolutely love coming here to get my nails done. Lisa and her staff do such an amazing job! I am blown away by my nails every time I go. I go in there with an idea of what I want and they exceed my expectations every time! The large TVs and the free beverages add to the relaxing and awesome experience. I come here for my me time and I am so glad I found this nail shop because they never disappoint! Thank you Lisa and staff for the amazing service !

The service is great can be a very long wait but it’s worth it because Christine does anything great!!!

Christine did such an amazing job on her nails! Definitely will return to see her!

Customer Service sucks the young girl was rude when the tech Michael was requested to do our nails. She continuously interrupted our conversation with other tech. Micheal and The older tech did a great job on my nails.

Best nails ever, definitely going back, I love!!

This place is horrible just look at the reviews yourself. Very rude customer service. I want to get a pedicure there was nails still floating in the water disgusting. I don’t even know how this place is still open. And had a nail come off the same day and another one the next day 🙄. All staff is very rude.

This place is very calm and the decorations are beautiful, dont even get me started on the music and the nail art. They are very social and honestly just everything I know I would ever want in a nail salon.

First time there, took my mom for Mother’s Day I love the place will be coming back there ❤️✨

I have been going here since nail salons were able to open back up in I believe july/August...while they are a little more pricey compared to where I used to go, its well worth it! Like the saying you get what you pay for. I havent been disappointed yet and Ive been there every 2-2 1/2 weeks. Ill show a picture of what I like and its never a problem and always exceeds expectations. Im so glad Ive found this place and will continue to go!! My daughter has clubbed fingers and Ive taken her many places and shes never wanted to go back, but Lisas has always done hers exceptionally good and is now the only place she will go as well.

Christine does the nails very good. They give free beverages, inside is nice and clean. I would go back.

I went in today and showed them a picture of what I wanted (periwinkle gel matte) and they executed exactly what the picture showed. Friendly environment and they’re very nice!

I got recommended by a few friends of mine and they did an beautiful job on my nails and friendly.

Never been here but based on the way they publicly talk to customers with complaints on the internet, I would never want to go. You can clearly tell they are extremely ghetto and cant take responsibility for what they mess up.

BEST NAIL SALON IHAVE BEEN TO! THEY HAVE GREAT CUSTOMER SERVICE AND ARE VERY OUTGOING! PERFECT JOB ON MY NAILS I HIGHLY REMIND THIS NAIL SALON TO EVERYONE!!!!

Was in town visiting for work and discovered Lisas Nail Salon. I called ahead for a fill and they were able to take me right away. I walked in to a very nice, clean salon. Husband and wife own this place and its obvious they take a lot of pride in their business. Service was fast, excellent, and affordable. Highly recommend.

Lisa Nail is good. Check them out!

First time here and it was great. They are very friendly. I love my nails. Reasonable prices. Will definitely be a repeat customer.

I went in today with a picture for inspiration for valentines day, and she did not disappoint at all...by far my favorite set Ive ever gotten, was a little pricey but I wouldnt expect anything less for such perfect beautiful nails! Will continue to use this salon until I cant anymore 🥰🤣

I didn’t even have an appointment but they took me anyways and got me in to do a full set! Love love love my nails! They make you feel like you are family! I will definitely be coming back!

Best nail salon in Rochester hands down. The lady who does my nails is amazing. Everyone nice and can do just about everything you want.

Love it here!! Its always a short wait and im always happy with my nails

Lisas Nail Salon has great staff and wonderful nail art

This place is great!! My sister loved her nails. If your looking for a place to get your nails done look no further. My sister got exactly what she wanted and she loved it.. Ask for Cristine your welcome 😉

This people in here are the best they are so friendly, they can do a lots of designs and super clean!!❤️❤️❤️ Recommend 🔥🔥👍🏻

First time coming and I got what I wanted for my birthday 🥳 Love!

I decided to try this Nail salon since mine was closed and my nails were hurting and broken. I like to try and support my local nail salons when I can. I went in to get my nails filled and gel polished. I asked for a squoval shape and when the tech was done I politely told her that was not the shape I wanted. She then got up and said I never said anything about the shape I wanted and she was not doing my nails. Then I had another tech come over and tell me it was my fault for having two broken nails. They did not give me what I wanted and I left unhappy with ugly nails. Being in the service industry myself, the number one rule is the customer is always right. In this case the customer service was absolutely horrendous. Dont believe me, just look how they respond to customer reviews that were unhappy with their service. Clearly they only care about the money not unhappy customers. Very RUDE and UNPROFESSIONAL.

So I got my nails done today for my birthday feet and eyebrows has well and I really had a great experience they took their time and made me feel very welcome will definitely go back to get a fill

I absolutely love it here!! I get my pedicures and nails done they do a fantastic job! I’m always happy! And they are the sweetest family ❤️

I loved it here. It was so homey and they were very laid back and professional. I absolutely love my nails. They are very neat an precise. I found my nail home lol

Best nail salon super nice, and clean, very professional, and this the inly nail salon I go to, got free drink through

Have to lend easing choose that my normal nail girl however he took me on the wind and she treated me like Im gonna client her whole life

Christine did a Very good job she too over because the older woman isnt. Good. Nails are already startibg to lift that she did

Poor customer service. Nothing else needs to be said.

They did the most amazing job and were so nice! 100/10 would go back.

It’s my first time coming and they did a great job on my nail and pedicure! They have good social distances, everything is clean! Will definitely coming back🥰

I have been a customer for a few years and I have experienced nothing but extreme professionalism and respect. It has been my experience that the staff has been courteous and THEY OFFER SNACKS 😊😊

I haven’t been here is years after a few sub-par pedicures. Stopped in today for an amazing pedicure with the friendliest Nina! Massage chairs were nice and the massage was even better plus my feet look and feel incredible! Thank you Nina, I will definitely be bringing my business to you!

The place is so beautiful and clean. I loved ever minute of my medicure and pedicure

Save your self from a bad day.I came here to get a my nails done. However, the process was rushed. My cuticle was not removed or dead skin from finger nails, then asked to reschedule and they told me their store policy is once you leave you cannot come back for refund or corrections.I asked since it was done so horribly if there could be an exception. She told me if I didnt like I should leave a review. This is me doing so.Its sad. Ive traveled across the country all my life and never met a nail salon with horrible customer service.Side note... there is no social distancing in there.

I am blown away and in love, 10/10 would recommend

Love the atmosphere however I’m pretty sure that the young man who attempted to start my nails was not licensed . He put tips on crooked and cut my cuticles. Another young women took over and I must say she was not pleasant. She did do a A good job though. This shop has so much potential however they need to work on professionalism and having more experienced help.

They are really nice they give me good vibes! So idk what all these negative reviews was saying! They definitely worth every penny to spend ❤️

I’ve been getting my nails done here regularly for about 6 months now and I can honestly say I have never been disappointed. They are super friendly people and extremely talented in even the most intricate nail designs. Consistently the best!

I have a sweating condition in my hands called hyperhydrosis and they were very understanding and nice about it and still did my nails for me!

Christine was truly amazing if anyone is looking for a nail salon this is the place to go ! She took her time shaping my nails perfectly and can do any design you show her. Very artistic, professional and down to earth. Definitely will be coming here from now on I found my nail salon !

I will only go here for my nails. Lisa and her daughters are beyond talented. Its usually in and out! I love this place and it’s affordable. One of the cleanest salons Ive been to and they always do my nails perfect!

I love this place! Lisa and her family are super welcoming. This is my permanent nail place

I had a great experience at Lisa’s nail until the next day I came back because ONE of my toes was missing all the gel polish. I came in the shop at 11(the time it says they are open) the man told me no one was there to come back at 12. The person who told me was doing pedicures the other day now all of sudden he couldn’t fix my one toe nail. I will not be going back to Lisa’s nail. That was poor customer service.

I went here for my wedding nail and it come out exactly how I want it❤️

Always love my nails!

Excellent atmosphere to relax and get pampered!!! Very hard working family runs the place always makes you feel at home !!!! Second to no one customer service 😃👍🏻

Beautiful and nice environment 👍🏻

Good service at a good price.

I have been coming here for some time now and I must say I enjoy walking through the door. The owners are great and so are the workers. I got a pedicure and the guy was so gentle and it felt great. I of course will be coming back.

This place is obviously the worst nail shop I have ever been to. No social distancing, rude to customers, not clean with the materials used for the nails and just overall not a good place to get serviced for your nails especially for people of color.

Extremely rude and cut my feet. Don’t go here. Also they pay a company that gives them lots of 5 star reviews. Read the negative comments

My wife love her nails and feet! They doing a good job at clean and social distances!

Had three different people work on my hands but they did pretty good besides their a little bumpy.. like indents from not doing the acrylic evenly but they were all very nice an the nails look nice! I would go back but maybe have one person not three lol

This was my first time here. What an amazing experience!!!My nails have never looked better.Definitely will recommend to everyone.Very happy. 👍🏻👍🏻🥰

Love my full set! they did great and were friendly.

Very personal and great customer service. I also love the quick service. I Stopped in by accident and been back every since ❤️

I got may nails done and I tried them out for the first time it was all well until my gems fell off after the first 2 days and I went to go and get them fixed she fixed most but not all and tried to charge me I had a bunch of gems on my thumb and they acted like they never did my nail but have the balls to post the first picture before I had them put more gems on but to everyone who doesn’t wanna be scammed I say don’t go here

Everyone here does any amazing job. You can walk in but making an appointment is best, sometimes they can get real busy. Always get compliments on my nails.

The people are fantastic. Very friendly and helpful. I would recommend my friends to come here. This is my first experience. I love it!!!

Its always a good experience going to get my 💅 do at Lisas Nails. They have a very relaxing atmosphere.

I brought my grand daughters there and they happy w her birthday nail❤️❤️💕💕💕

Very clean atmostphere and affordable prices. she did my set below for 60 dollars

Just went today and got hombre and marble nails.... came out so good! Looks amazingand the staff was super nice and open on Sunday’s! Deff going back. Found my new spot!

I come here w my bf for the first time and it’s the best💕😍😍😍

Very nice people, clean, nice atmosphere. I had a mani pedi and enjoyed it! I showed the lady a picture of what I wanted on my nails and it was exactly what I wanted!

Omg at Lisa Nails they do amazing work here. I would recommend this shop for any style, design and shape cause they can do wonders perfecting your nails. I love the work they did on me nails absolutely great!

I wish i could give negative stars. i just got my nails done less than a week ago and they have already mostly fallen off. also the shape i got was supposed to be coffin but it ended up being more pointed than i wanted. the acrylic was also very bumpy and not filed correctly. i have done better nails on myself than lisa nails did. i will never go here again.

I picked a color I didn’t like at first nd they fixed it for me before I left! I really appreciate them making sure I was happy before I left! They also didn’t charge me to change color which was very nice

Loved my nails got exactly what I asked for and the customer service is amazining ❤️

Owner extremely rude. I asked if everything had been cleaned. Her response was if it’s not clean enough you don’t have to stay. Speechless.

Absolutely awful. The young girl with glasses made my foot bleed when she was giving me a pedicure. I hope I don’t get an infection. The manicure was awful too. Got the powder. Never actually cut cuticles or reshaped my nails. My nails right now look really really bad. I’m not even a really picky person with it either. Pedicure was rushed. Very rude people.

Trash nails, trash staff, garbage service and let someone reply to my review rudely, I will come up there.

Such a clean and stylish environment. So many salons have tools, products and dust everywhere- not here. Very energetic and nice staff. Got a pedicure and they were very thorough for just their basic level service price. Amazing selection of gel colors too! Will be a returning customer.

Very very poor attitudes covid mustve made them lose there fu%#ing mind you couldnt pay me to send a enemy there very rough on my pedi i dont speak manderin but ik insults when i hear them

Vicky was excellent! The environment is nice clean. Great music and everyone was friendly.

Tbh I’ve been recently going consistently & majority of the times, they can do Any Nail Designs (esp from Pinterest). They’re very friendly and have a great environment. They treat you good as long as you do the same - from what I’ve heard how other customers interact. Overall, I haven’t had any problems and would recommend 10/10.

This is the best nail shop I have ever been too my whole 22 years living in Rochester! I loved it coming back forever !!!! Thanks you so much

I was just there and got my nails done by Jenny she was very sweet and my nails are beautiful definitely recommend them. Lisa did my dads Gf nails and hers are stunning 😍👌

Its honestly a great nail salon! The girl who did my nails did an awsome job. They also give wine n refreshments too.

If I could give this place a 0 I definitely would.I got a powder dip manicure. I did not receive a water, didn’t soak my fingers, didn’t clip my cuticles or anything! The guy that was doing my nails had to redo a nail 5 times because he didn’t know what he was doing. The nail got so fat and I had to tell him to just take it off and start over. After spending over an hour i was done and they tried to charge me $45 after telling me it was $40 when I called. Within 24 hours I had two cracked nails!I went back and got them fixed and he was very messy paining over other nails and using gel top coat and UV light for a dip! Within another 24 hours another two nails cracked. Totally unacceptable. I will never return and I do not recommend this place at all what so ever.

They do a great job friendly a bit pricey tho

Clean and beautiful atmosphere, the workers are amazing, warm and welcoming. The only nail place I go to, absolutely adore them. Beautiful nails at a great price. Feel like home there!

Great place! i am here in the chair right now getting a back massage from this amazing mechanical chair. right when i sat down the lady asked me for something to drink that was free! service was amazing! she didn’t hurt me at all. i am very tickleish and she was kind when i accidentally moved my foot. great prices compared to other places! gives you options on color, price, and massage! definitely going there again!