I meet Meghan Haut when she stopped by one day with no appointment. I told her sorry we still have around 2 years left on our leases with the current company we are with. Meghan said well how about if I just sit down and see if I can save you some money and ask you a few questions about your current copiers. Honestly, one of the best moves I have ever made. She was great. Saved us a lot of money when we started to look at how much we were spending. The copiers are a better product and any issue that comes up, Meghan is the fastest rep that I work with that really resolves the issue. We have a lot of Sales Representatives that we work with from all different types of products, Meghan by far is the best. If you are struggling with your copier or just need an honest opinion of what to do, I would suggest you give Meghan a call.

Meghan Haut was a pleasure to work with!!! Our relationship began a few years ago when we were still in a contract with another vendor. She checked in periodically but more recently at the beginning of 2020. Unfortunately things changed drastically in March. She was the only vendor that continued to check in over many months, and when I was ready to make a decision even followed up on her day off. She gave me the best price and service. I always felt she was completely transparent and a hard worker. Everything she said she would do, she did!

Chris F. has been such a plesure to work with. He assisted us in getting a new copier for our property. He came and explained everything to us, answered our questions and got us a quote in a timely manner. when the equipment was delivered he came back out and personally took the time to show us how it worked and some fun quick tips for copying things that related to what we needed. highly recommend this company!

I have been a client of Toshiba Business Solutions for over 10 years. Everyone on the team is dedicated to making their customers happy. Jackie, my sales person, personally gets involved if any issues arise. I had anew copier installed yesterday, the technology and capability of this copier is astonishing. The have many other products and services that can help your with your business needs. I highly recommend using Toshiba!

We love our new Toshiba copiers. And Meghan Haut, our sales rep, couldnt have made the lease and machine setup for our parish -- or the money-saving transition from another company -- easier. She was there every step of the way, friendly, helpful and professional. We have contact with a lot of nice reps and contractors at our church but Meghan is one of the most responsive and pleasant ones weve had the pleasure to work with. Thanks to her we now have two copiers saving us money every month, and a great experience with our Toshiba copiers. HIghly recommended - thanks!

I worked with Chris Fronczak, and it was a pleasure. He went above and beyond to ensure that our business needs were met and recommended a very nice copier. He patiently trained our staff on how to use the machine, which was greatly appreciated.Thanks so much,Jacqueline Isaacs, Connected Communities, Inc.

John worked to lease us the right machine. Joe trained, help with special configurations, individual account management and more over nearly five years of the lease. He answers every rush-rush help question Ive asked -- knowledgeably and with his always positive attitude. Joe helped us gain better financial control of print based copy and related costs. I want to stay with Toshiba as much because of the Joe, as for satisfaction with the Toshiba products! Thank you for being fabulous Joe.

Weve been very happy with our vendor relationship with Toshiba. Recently we took a look at the equipment we had installed in all of our locations and what we were currently doing with them. In working with John and Joe we were able to upgrade our equipment to better fit our needs and actually save money in the process. The process was straight forward, clear and simple. The installation and configuration was seamless as their team worked with our folks and our IT staff ahead of time to work out any issues. Great company and great people!

Kyle Reese has been great to work with here at Nazareth. He goes above and beyond. He will provide solutions to the issues we have with our copiers as well as networked printers. He also is willing to help our IT service desk workers, explaining the process of changing toner and making sure that they troubleshoot and submit tickets correctly. Happy to have him working for us!!

Working with Toshiba Business Solutions is awesome. I work with Kyle Reese at Nazareth College and he is excellent. He is very efficient and quick to respond to and fix any problems that arise with our copiers and printers. Kyle always goes above and beyond to ensure all our printers and copiers are in working order. Very happy to have Kyle on our team!!!

Kyle Reese has been great to work with here at Nazareth College. He is willing to provide solutions to the issues we have with our copiers, as well as networked printers. He also helps with training our IT service desk student workers, explaining the process of changing toner and making sure that they troubleshoot and submit tickets correctly. He has been a great asset to the Nazareth College IT desk.

Great team at Toshiba! Chris, Barbara, Andres and the whole crew have been wonderful to work with - very helpful, knowledgeable, and responsive.

Worked with Account Executive Chris Fronczak and was completely satisfied! Sat with me and worked up the annual cost to run my existing desk top printer and suited me up with a Studio2010AC. It is a vastly superior product to what I was using and it will save me hundreds annually in overall expense and the time and energy of driving to Staples to buy toner. This is something that I talked about doing for years at my business and thankfully Chris Fronczak showed up at my door and pushed me across the goalline…..

When I joined my current organization they were utilizing Toshiba in each branch but under different accounts. our Toshiba rep Kevyn has helped us consolidate all of those into one account which increases our efficiency and monitoring capabilities. Kevyn and the Toshiba team have also recommended third party software/apps that we have implemented and weve seen both efficiency gains and a near immediate ROI. Our organization enjoys working with Toshiba and will continue to do so for the foreseeable future.

I have had a great experience working with Toshiba Business Solutions (TBS)! Not only do they sell a great product, they stand behind it with the best service in the industry. I regularly refer them to other business contacts/friends who quickly understand why Im a fan. Working with TBS was a great decision that I would repeat over & over again.

Kyle is amazing. Every time I have a question or need assistants with Facilities copier room printer Kyle is my one go to technician. Never says no, always asking how he can help, and always has a great smile along with his personality. Toshiba is amazing as a whole. Great products, great printer and amazing employees working for them. Keep the amazingness going.

There is a good reason to become a loyal customer of Toshiba Business Solutions! Thank you to our service Tech Lorenzo who recently saved the day by quickly attending to my request for service so I could continue with an aggressive print project deadline! Not only did he fix my issue he clearly explained to me how some parts work and how I can at times fix an issue myself where there is no actual need to make or wait on a service call! THANK YOU!! Your loyal and appreciative friends at the Strathallan Hotel

They are a great support group for us on time saving software too! Papercut and DocuWare, great partner!

I work with Kyle Reese at Nazareth College and he is awesome to work with. He is always willing to explain the most basic questions about toner and placing tickets to us as student workers. He consistently goes above and beyond to always make sure that all of the printers are working. Kyle is a very friendly person and an amazing asset to the TMSD desk at Nazareth College!!

We recently joined a partnership with Toshiba as our managed print services partner. The one thing that sets Toshiba apart from its competitors is their effective communication. Their response time to emails and service calls are unmatched. Growing with Toshiba has allowed us to refine printing and effectively save money. Weve provided great functionality to our end users with new devices and cut down on waste. We are extremely pleased and look forward to potentially growing our partnership.

We have been using Toshiba Business Solutions for over 25yrs. They always have the best service and are just very nice people to deal with. John Leonard our account salesman is amazing and his assistant Joe Refici is always amazing and so helpful to answer any of our questions. Joe always gets back to us on a timely fashion. Joe is always very courteous and helpful. I would highly recommend Toshiba Business Solutions of Rochester.

Joe has always been right there when I needed help. My business depends on quick turnaround always being able to answer my customers questions ASAP. I daily email my artwork to my vendors for production & need a very dependable system! Any problems and hes back to me immediately with possible solutions. Joes always there for ME!

Five stars isnt enough. Last week, we were completely out of toner for our Toshiba copier. There was a mix up in the ordering and we were not going to receive toner for another day after being out a few days already. I called Jackie Benedetto, our sales rep. She did a little research, called me back in 10 minutes, went to a warehouse herself to retrieve a toner cartridge for us, and then asked Mary Kloch, who lives nearby, to deliver it. Mary was so gracious to do that. So, from the time I called Jackie, to the time Mary delivered our cartridge was less than 1 hour. This is superlative customer service. I dont know how it could have been any better. FANTASTIC!

We have been a customer of Toshiba Business Solutions in Rochester, New York for over 14 years. We are a nonprofit organization with 5 offices in Western New York. The equipment, cost and quality of service rank very high when we do our due diligence to reevaluate our copier contract and get competitive bids. The equipment most certainly meets our needs (we use the multi-function copiers and use the copy, print, scan features all the time). The cost has always been extremely competitive. The service is outstanding. In fact, they are one of my favorite vendors. When we have an issue - which isnt very often - we are treated as though we are their most important customer. Cant complain about that! We owe much of that to our rep, Jeff Juergens, but I have no doubt that he is part of a larger corporate culture that recognizes that good equipment and excellent customer service are a recipe for happy and repeat customers.

We have been with Toshiba Business Solutions for over 15 years and they never let us down. We received our newest Toshiba today and it was such a pleasant experience. Jackie Benedetto and Jose Diaz are so wonderful to work with. They really take the time to explain everything and make sure everyone in the office understands how the equipment works.

We use a Toshiba as our primary printing service and couldnt be happier with their level of knowledge and customer service. It is very important to our company that theres an open level of communication when it comes to the logistics of our operations. Thats why we appreciate the reliability that Toshiba Business Solutions offer us when it comes to their products.

Shawn is awesome - always friendly and knowledgeable, and goes above and beyond to keep us up and running. Very reliable, and can be counted on to come out the same day as we call with an issue. Highly recommend!

I am very impressed with Sean Carsons enthusiasm, communications skills, and professional demeanor. He consistently demonstrates his knowledge of his job with kindness to everyone he comes into contact with. Your company is very fortunate to have him as an employee.

I have worked with Toshiba for 15 years. Joe Refici and John Leonard make staying with the company an easy choice. John will work with you to get the best machine for your needs. Joe is always available to answer whatever questions you may have and is a fabulous trainer. I would highly recommend John and Joe as well as Toshiba in general.

John and Joe have been wonderful reps and we love our printer. Its really easy to have serviced or receive any parts or toner we may need. The quality of the printed work is terrific, as well. We would highly recommend them.

John Leonard and Joe Refici from Toshiba have been a Great asset and wonderful to our company. They are both very knowledgeable and give our company Superior Service. Recently we upgraded our machine and they worked through the new installation seamlessly and helped our IT people along the way. We have been doing Business with them for more than 15 Years. The response time is very fast and they are always quick to get us an answer if we need it.

We just switched over to Toshiba within the last year and Joe Refici and John Leonard helped us transition over without any problems what so ever. The Toshiba team has been excellent to us whenever there is any issue they are on top of it. We ran out of toner once and Joe ran some over to us so we would not be without our copier. I would highly recommend them if you are looking for a great copier with customer service second to none.

We worked with Meghan Fahy from Toshiba and she is awesome! Very helpful and willing to come to the office at anytime to teach the employees how to use the machine. She responded immediately to our questions, comments, or concerns. If she could not help she got us connected with someone who could. Meghan also follows up to make sure you are doing well with the new machine and to see if you have any other questions. Highly recommend Toshiba AND using Meghan to help with your printer needs.

Weve been a customer of TBS for many years now, couldnt be happier. Customer service and technical staff are top notch. DocuWare support is excellent. Equipment is great and when on the rare occasion when something pops up with one of them repair is easy to reach and quick to respond.

Always a great help. No matter what the question is . Great to work with .

I have found their staff to be highly professional and highly responsive for both the sales side and the support side of our transactions. All too often you get all the sales effort and then things fall off after that. This is NOT the case with this crew. I have been pleasantly surprised many times with the quality of their after the sale support. They have indeed raised the bar when compared to others in the industry! We are into our 2nd 3 year contract at the present time, and I fully expect that to continue into the future. Our users love their machines.

Ive worked with Toshiba Business Solutions in two areas: copier products and a document management solution. We have been satisfied with both products -- and have found the support we receive from TBS to be stellar. On the copier side, our account management team is proactive and seems to anticipate our needs. On the document management side, the support engineers dont stop until our needs our met and our questions are answered.

Truly enjoy working with Toshiba Business Solutions team members Kyle Reese & Katy Wright... highly dedicated! Cant recommend Toshiba Business Solutions enough! Very responsive and adaptable VAR.

Kyle is one of the friendliest and most helpful people, he definitely knows his printers and always is available when there are issues with the printers. He also is very resourceful when it comes to solving problems. Im glad he is here to work with us.

The technician was here quickly after putting in a service call. He came with all necessary parts and showed us some easy tips and tricks. Very pleasant.

Kyle Reese is the Toshiba Onsite Technician at Nazareth College, where I work, and he is fabulous. He is responsive to phone calls, explains any issues we may need to know about, and most importantly, quickly gets our printers back up and running. He has been a wonderful addition to our campus, and has made our day-to-day printer issues 100 times better.

Our Toshiba tech guy is super awesome! He is always here quick to be here and has our machines up and going. Comes and explains what happened and gives advice when needed.

Joe Refici at Toshiba is awesome! He is always available when you need something in a hurry. I ran out of toner and needed replacement one right away. He personally came to our office within 2 hours of my frantic call with our replacement toner. He calls our office periodically just to make sure that we are satisfied with our copier. Now, thats what I call customer service! Joe is professional, courteous and genuinely cares about his clients and let me tell you that very hard to find these days.

We have had Toshiba copiers for years. They are very efficient work horses. The copies that they make look as good as the original. Our last two models have had the color feature, which has lowered some of our printing costs. When there is an issue the support staff, such as Joe Refici are fantastic with helping us.

Its always a pleasure working with the technician Greg! Hes always so polite and careful of our work space while fixing our printers. He gets the job done and always answer any questions we have. Toshibas customer service is A-1!!

We have very happy/satisfied with our Toshiba and its crew! Joe has helped me tremendously on various problems weve had anywhere from billing-to troubleshooting! Love our extended family at Toshiba! Joe has gone above and beyond for us and we are very appreciative!

I have been working with Toshiba Business Solutions for 7+ years now. They have always provided great service and have been a pleasure to work with. I can also say that with each year our experience continues to get better and better.

A copier is just copier until until it doesnt work and then it becomes a panic. We are sold on Toshiba copiers for outstanding reliability and print quality. Joe Refici on the Rochester NY squad has always been there when help is needed. When I email chances are the next incoming will be from him. Could not be more pleased

YPC Media has had a great relationship with Toshiba for over 10 years! Joe is a pleasure to work with and the equipment we lease is top notch. Whenever we have an issue someone from Toshiba is here within hours to fix it.

Joe Refici from Toshiba is one of our most responsive vendor representatives. He always returns calls in a short time frame and has been very helpful in helping to explain billings and assisting us when we need repairs. One of the best!

The entire Toshiba team has been instrumental in helping us achieve the strategic and operational objectives we laid out as part of our comprehensive RFP process. On a day-to-day basis, Kyle Reese consistently provides excellent operational technical support for our campus.

Our campus tech (Nazareth College) was super helpful! He helped us troubleshoot our new printer and gave us a bunch of helpful tips for managing issues ourselves in the future.

We have worked with Joseph Refici and Toshiba for over one year now, and we have had excellent service and product quality for our business! With our type of business, our marketing initiatives evolve often, and we need a solid resource to print on demand. Our relationship with Toshiba has given us that ability, and we will be working with them for many years to come!

Thank you to Mike Steingass and Mark McDowell! They took printing emergency and made it into an opportunity to provide great customer service. Thanks for staying in constant communication! Our firm appreciates the efforts!

Joe and John have helped out HewittYoung Electric many times. Highly recommend your services to all others. Have a great holiday season. Merry Christmas

Kyle Reese has been great. Our office has some unique needs and Kyle really listened and took note to make sure we had what we needed right away.

I work with Kyle Reese at Nazareth College. He goes above and beyond with service and a smile. I have two copiers in my office and he can always provide a solution to any and all of my questions. We are thrilled and very lucky to have him at Nazareth!

The Landmark Society and Toshiba have a wonderful partnership. Toshiba has been our vendor of choice for more than 15 years. Our entire Toshiba team from sales to service has been exceptional. Joe Refici is second to none. His customer service, professionalism and knowledge of product has simply been stellar. His exemplary service is an expression of excellence and who represents Toshiba well.Carolyn Haygood

Joe Refici is an excellent Sales Coordinator. We have used him at our office for 7 years now. If i ever need anything I make one phone call to him and he helps right away.

Chris & Loranzo were very professional when servicing my 2 copiers. They were very polite & respectful of the staff that needed to use the copiers. Thank you guys! Keep up the good work!

Excellent customer comes first from Meghan Fahy! Always with a follow up call, Meghan listened to our needs and made the appropriate recommendation. Time and attention to the needed details to meet our needs was a priority.

Our relationship with Toshiba has been fantastic. Kyle Reese, our onsite Toshiba technician, has been a key member of our support team. Having Kyle on site along with readily available parts and supplies has dramatically improved overall printer uptime and problem resolution times. Very happy!

Kyle Reese has become an essential part of the IT department at Naz. His diligence has proven vital to the efficiency of campus functions, from facilities to the Presidents office. He has also relayed his knowledge to student workers, thereby expanding our skill sets and making the whole process run much more smoothly.

Our technician, Chris G., was great. We dont need maintenance often but when we do, Chris is always very friendly and professional. We had a difficult issue yesterday but Chris didnt leave until it was fixed and until he knew we were all set.

Greg Creekmore was awesome. He arrived quickly, took care of the problem efficiently, and left us pleased with the service. Great personality as well!!! Thank you Greg

Shawn Carson does an amazing job. He is always polite, listens to our concerns and fixes our problems quickly. We can count on him to get the job done in a timely manner.

Ive been working with Toshiba and our Toshiba reps for about 15 years. Quickly responsive to any of our needs - and very transparent about the solutions they suggest. Having Kyle Reese on campus is such a benefit! He is our go-to guy!

John McBride, and the entire Toshiba Business Solutions team in Rochester, New York, have earned SUNY Geneseos business repeatedly by offering state-of-the-art solutions at competitive prices, combined with an extraordinarily high level of customer service. John and the Rochester team dont just sell equipment and services, they offer solutions and the ongoing training and support necessary to ensure their customers fully utilize the technology procured to the greatest extent possible. Both the sales and technical staff are extremely knowledgeable about the products and services they sell, and possess the technical and interpersonal skills necessary to collaborate well together, as well as with their customers IT staff.

Greg Kennedy solved the issue with my printer within 24 hours of my request for service! He was efficient and friendly.

Great company with great products and staff. Kyle Reese being one of those staff who helps out tremendously with printer issues and questions when needed and takes care of issues with the printers as soon as they come in and has been a pleasure to work with.

Changing copier providers was so easy! Tyler Endres, Stacy Dravis and Will made it seamless! Best of all we love our new copier/printer/scanner. It is very user friendly!

I worked with Jackie Benedetto, who called me quite quickly to help me with a secondhand Toshiba copier I bought from Craigslist. Within a day, I had Loranzo Whitfield servicing my copier and entirely fixing all of my problems. Excellent service - Jackie is extremely nice and engaging. Loranzo was fast and professional, and I enjoyed our conversation while he worked on the system. Recommend them highly.

My company works with Kevyn Rustici as our Toshiba rep. He is very polite, professional, and we love working with him. He has even saved us money in the long run by switching from our old Ricoh device.

Toshiba has been an excellent company to work with! Both John and Joe are very responsive to our needs here at Bivona. Joe Refici consistently goes above and beyond assisting us with issues and/or projects - especially when time constraints are tight! OUTSTANDING!!

Amazing service! Our copier showed it needed service, we email Jackie and the service people were here within 20 minutes, took care of the service and were gone within another 15 minutes. You can not ask for any better service from a company.

We switched our copier needs to Toshiba with Don Mongeon years ago. Shortly after he introduced us to Barb Lembo to tackle all of our printer needs. It is great to have these two aspects of our business managed and maintained by people that do this every day. Working with Don and Barb has been a pleasure. I strongly recommend Toshiba and the quality of the people they employ.

Kyle Reese should be an example of what an ideal worker should be. He honestly goes beyond the call of duty. Genuinely cares about colleagues and the overall printing experience at Nazareth College.

Thank you for an easy fix for the printing from our copier. The gentleman who came to help us out was extremely friendly and helpful.

We recently did a new copier deployment at our School District. Ive worked with Jerry, and Mario extensively. Toshiba always delivers.

We receive complete and comprehensive service every time. The wait is minimum and the follow up is great!

Great service...with a smile...from Loranzo! He got our printer working at its best and was very helpful! Thank you!

Jamie Thomas was prompt and very knowledgeable. A part is needed but he has the machine working just fine while we wait for part.

Joe Refici and John Leonard are very responsive and the technical team is very capable. Its a combination that results in reliable efficient equipment, 100% of the time. Thank you.

Bivona Child Advocacy Center has used Toshiba copiers/printers for many years. They are always responsive to our customer support needs. Joe Refici is always a pleasure to work with. Not only does he provide excellent customer service, but he personally has offered to volunteer for some of our fundraising events. Now that is customer engagement!

Joe and John are a great team! We have been a Toshiba customer for a number of years and they have always been there when we need them. Joe goes above and beyond whenever we need him :)

Joe has assisted John Leonard for the past 10 years! More importantly, Joe tries his very best to assist us, quickly, efficiently and always with the utmost respect. Thanks Joe and John for all you do.

What a pleasure it is to never have to worry about printers and copiers. How is this possible, you say? Joe Refici handles it all. I need a service call, Joe gets it done (quickly, I might add.) I need toner, he orders it and tell me when Ill see it. I need a part, he orders it and tell sme when Ill see it. I never have to even think (or worry) about printer/copier hassles, because Joe makes it hassle free, and the pricing is all very reasonable (believe me, Ive made comparisons.)

Joe Refici and the team at Toshiba provide great service to our property. We appreciate his professionalism and commitment to our facility.

Sean is the best! He is always friendly and accommodating, and keeps our copiers running smoothly.

We have had wonderful experiences with the Technician, Kyle Reese here at Nazareth College. Whenever our Copier has issues, Kyle is prompt and fixes the problem in a very timely manner.

Shawn was amazing also taught me some new thing regarding printer.GREAT SERVICE for school#23!!

Fantastic service - great response times, solid work. Very happy with our shift to Toshiba.

Toshiba has always been very friendly and helped with a fast timely answer when I have called. The machine works great.

Joe is always helpful and goes above and beyond to make sure my issues are resolved quickly and efficiently. A pleasure to have as our copier rep.

We have been using Toshiba Business Solutions for several years now and have been happy with the quality of the products, ease of supply and service fulfillment and the customer service from John and Joe.

Our Toshiba printer and copier Technicians are wonderful. Always attentive, always polite, thank you.

We purchase our second Toshiba from John, and were completely thrilled with the top quality of the product and professionally non pushy customer care from Joe Refeci and John. I highly recommend them and the product.

Kyle Reese has been a pleasure to work with during my time at Nazareth. Productive, timely, and friendly, his experience and skillset has been invaluable to our IT department.

So far, very pleased with Toshiba services. Meghan Fahy is extremely friendly and professional.

Kyle is one of the best printer technicians and Toshiba provides a great service for Rochester!