I was a little concerned after removing wallpaper and noticing some mold. I called your company with some general questions; Stephanie was a true joy to talk with. She explained some differences in mold and was a true ambassador for your company. I would highly recommend your company based off of Stephanies demeanor. You have a true gem as an employee who cares about your reputation.

I have been an employee at Servpro for over 5 years, the new owners have worked very hard to make this place a very enjoyable work environment over the last few years (and even pay very well). Always putting our customers first!In the 8+ years I’ve been in this industry I’ve learned that after a disaster happens in your home it can and will be very stressful. We always do what we can to make this as easy as possible for our customers! Quick response time and managing a very clean work environment in your home, from laying down floor protection to full containment’s to keep dust and contaminants from entering unaffected areas.I have watched this company grow and progress tremendously in just a few years after new ownership, and I have no desire to ever leave our team!

We turned to Servpro after we had a bad experience with another company in town, we wish we would have went to them first! We had some mold spots in our basement that needed help and the service we got was excellent, they were quick with scheduling us and explained the process well. Marc was so helpful and even came by on the weekend to check the equipment that was setup. Couldn’t recommend enough, we had a great experience!

Marc called us when he found additional wet spots and needed to do more demo, and called us before he came out to monitor.

Marc and his team did a great job! I had some water damage and Marc explained in detail everything that needed to be done and answered all of my questions. He worked around my schedule and called each day before stopping by to check on the progress. The guys worked cleanly and efficiently. I would definitely use Servpro again and highly recommend them.

Marc and his crew are easy to work with, and easy to contact

After our house fire we went to ServPro through our insurance company. They did a great job! Updated my husband daily on the progress. Never so happy to be back home after all the work they did.

On time. Very professional! They always called ahead prior to their visit and worked on my schedule. The guys were funny and had a good positive attitude. And when it was all done they steam cleaned the carpets! Like it never even happened sure runs with this company. Highly recommended!

This family owned business is first rate for service when it counts. Unexpected things happen the care that they are handled with is important. Mark and his team are specialists at the service. I would recommend thwm to anyone that needs help after tragic home events. Keep up the great work!

Mark and team were great to work with and were able to start demolition and drying things out right away.

I would gladly work with Servepro of Rochester again. Wonderful people that are there to help in any way they can.

My husband Rod and I have owned our Franchise since 1989. Its an excellent business to own. Our National Headquarters helps with any questions or concerns we have. When we started our business our main goal was to treat our customers with the utmost respect. We realize after a disaster you are a bit stressed so we try our very best to help you through the process and to Make It Like It Never Even Happened. Our Employees that we have are Fantastic and have helped our business grow, so a big Thanks to all of you. And to our Cusomers, well Thank You as well.

Great people, working to help you in your time of need!

After a large bathroom leak flooded our basement, Marc and his team came right out to assess and get to work! They were very professional and explained every step of the process to us. I cannot thank them enough for their professionalism and diligent service and follow-up to get everything taken care of!