Spoke with Amanda about my needs, She was very nice and showed me all the different options available to me. Building was clean and neat. the outdoor pin pad is pretty nice for the gate to keep people out that shouldnt be there.

When I walked into public storage, I was immediately greeted by ashley. Ashley showed my wife and I two different sized units that would fit our 2 bedroom house and showed us how it would look properly stacked to go with the smaller unit to save money. Ashley was very friendly and made us feel very comfortable. She showed us what we would need to keep our items protected while in storage and also explained the companys app and walked us through using it. I was left after my rental knowing I came to thw right place for storage.

I was so impressed by the service I received from Jayne.Not only was she professional, but she was a great people person who made me comfortable with the way she ran the business.I truly appreciate her fir her help and kindness.We need more Jaynes in the world 🌎It was nice to meet Jayne. And God 🙏 bless her...

Uggg. What can I say positively about this place? Pretty much nothing. The inside storage is a joke. Being tire own light source. Most of the hallway lights are out and the rooms have no lights so you pretty much operate in the dark if you forget to bring a flashlight. I could go on but I wont.

Just moved back to Rochester, and renting two units for now. Called the office to see if I could get units close to each other. Yanneris was SO helpful! Looked up my units to confirm, but also gave me some great info just to make sure my move was seamless. Great service for sure! Thank you!

To be honest this was the first time I ever went to a storage place. Im glad I did chose Public Storage to say the least. I walked in there knowing little to nothing or what to expect. The service I received from Corey was phenomenal! Not only was he helpful in me understanding how storage works and finding the best option for my situation. He took the time to go over the process and was so caring the whole way thru. He really wanted what was best for me! You dont find that much in customer service anymore. Being a customer service experienced employee that was the service I would like to receive anywhere I go and the same service I provide to my customers. Thank you COREY!!! For taking the time to care and help me out with this. Your kind heart and dedication to providing great customer service wont go unnoticed and will take you anywhere your heart desires. He is phenomenal!!!

Cory was very informative, and a great help with everything.

Cory was unbelievably kind and helpful during my move-in experience. He explained everything to me in detail and made sure my situation was took care of the most efficient way.

Great service all the way from NYC herself thank you to Tiffany for her great customer service and hospitality

Amanda’s service was excellent friendly and efficient!

I had a great professional experience with the property manager named Cory. He was quick and proficient and very polite. I also how knowledgeable he was in the system with explaining details plus navigating through the applications. Also made sure to tell me to buy environment protection for my property. Good job Cory.P.S. This was solely based off my experience, for this is my first meeting this gentleman

Wow, I had so many question and Cory was very helpful and patient to answer all of them . Great experience!

I came in to acquire about a small unit . And I was helped by a super wonderful and nice lady named yanneris she was so very helpful and made my first experience absolutely perfect and smooth...Thank you

I just wanted to say that I have been to plenty of storage places over the years and this by far has been the best. This last year has been really rough for me and I was having a horrible day. The Property Manager Lisa went above and beyond. First off I came in with an attitude and she stayed polite and smiling the whole time. She actually made me laugh and put me in a better mood. Not only did she do that she put me in the right size space and told me what I would need to protect my things. Thank you Lisa for being an awesome person. I will definitely refer and return. If it were up to me I would give you 10 stars.

We are looking to move and are looking for storage units. Ibwent in to the Lee Rd location and both Yaneris and Cory were super nice and informative. We are considering Public Storage as our company to rent from. Thank you Yaneris and Cory

I just wanted to say thank you to Lisa for all of her help. I called customer service and wanted to store a large camper. They told me to go to the store and they would help. When I got there we realized the my camper was taller than the building lol. Lisa went above and beyond and helped me find a place to store it. If I ever need to store anything smaller I will definitely come here. Great personality and skills. Thanks again.

Great customer service very helpful always available overall great experience I would deffenitly use public storage again

I stopped in to check on pricing for a unit and was greeted by Andrea! She was fantastic, she answered all of my questions. She was very friendly and a great personality. Ill definitely be renting in the near future!

Due to a house fire I had to find somewhere to store my families belongings. When I spoke to Lisa I was not in a good place. She helped me find the appropriate size needed and was very supportive. I highly recommend seeking out her assistance and use of this storage space.Thank you Lisa!!!

Andrea helped me out today and I had an over all great experience! She found a storage unit that would be convenient for my movers & she even found a great discount! She went over all of the details, rules and regulations for everything! She was very pleasant, thank you.

Good storage facility

Lisa was amazing! She went out of her way to help me and walk me through everything!!

Cory was the best works with you to get you in and out quick.. thanks again guys

With all the craziness going on right now and having to pack up my daughters dorm room with very short notice, Lisa and Andrea showed incredible compassion & professionalism. They made the entire process simple and straightforward. It was a pleasure to work with them. Highly recommend!!

Andrea showed me around and got me a storage unit just the other day. She is phenomenal! She was so friendly and personable and was so helpful with the renting process. 10/10 recommend her and the storage unit, she’s amazing!!!

Great Customer Service. Even though they could not help me with what I was looking for Lisa was very helpful.

Great customer service, clean and affordable.

My customer experience was great with Lisa anytime I had an issue or problem she was there to assist 100%

Andrea was super helpful in giving me the information I was seeking on rates. I appreciate her friendly service and would recommend!

Very helpful, polite, clean punctual and on point service, From Tammy Lee, Kamie Vega.

I thought the pricing was high but the staff was great! I would like to thank especially Andrea for the sense of security in my abstent mindedness during a winter storm I forgot my unit wide open thanks to your staff for securing it for me until I returned. It brought a different meaning of secure property to me to know that unbenounced to me 3000 miles away I was cared for!!! Thank you again!!

Came in looking at prices, representative was very helpful. Almost positive we will be returning for space during our move next month. $1 for the first month! What better deal could there be? I havent found one yet.

Lisa is always nice and helpful when I visit! Very professional, office and site are always clean.

Its always nice to be able to access your storage unit 24 hours a day

Lisa was beyond great. Thank you so much. We were unsure of storages to begin with. Lisa made us feel comfortable and secure with our choice. Very friendly and knowledgeable. Great ideas too!! Thanks again.

Friendly staff and great service. Lisa and Andrea answered all my questions and were very helpful. I will definitely be back.

Service was outstanding. Lisa really was amazing in helping with the self storage experience. I highly recommend this location.

I went into Public Storage today after making an online reservation. The staff is nothing short of amazing. Rochelle was kind enough to review all of the necessary paperwork, and explain any costs involved prior to my making a final decision - thoroughly explaining the locks and the necessary insurance . Rochelle answered all of my questions to my satisfaction, and was professional and courteous the entire time.Casey, was overly-apologetic as the computer system was slow, and gave an error message. I was definitely not in a hurry, but was thankful that he acknowledged that my time was important by apologizing about the computer issues. He was about to do a set of manual paperwork when Brittany saw that it was FINALLY processing through. Casey showed me the unit, and patiently explained the lock and the closing/locking mechanism. He took the time for me to actually try it a few times, to insure that I had the hang of it (its slightly difficult to shut/lock and re-open due to a very close tolerance on the locking mechanism).Thank you both, for representing the Public Storage company so well - the owners must appreciate such kind, considerate, patient employees running their business. Its unfortunately rare these days to obtain that above and beyond type of service that Rochelle and Casey provide. Such excellence is something you cannot always train new people to have - they are just born with it. Again, I appreciate that you went the extra mile to make my first time renting with Public Storage such a wonderful experience.

The 5 stars isnt necessarily for the company itself but the employee Lisa at desk is freaking AMAZING. Shes super friendly, funny, sweet and helpful. They definitely struck gold hiring her. Would rent here again and recommend this place SOLELY because of her. Wish I could give 100 stars.

Lisa was very friendly and helping with my needs, I am overly great full and happy with my experience. I definitely recommend!!

Lisa was such a delight. She was not only extremely professional but personable as well. I would highly recommend this company and they are fortunate to have someone like Lisa on the front line making the customer experience outstanding!!!

The employees were very helpful and informative. We got a tour of our storage unit and the sign up process was quick and easy. I like how all the units are accessible from the outside ground floor so there is no need to lug heavy boxes a long distance during moving.

Lisa was very helpful and knowledge about her job I’m very please thank you Lisa for your help

Completely satisfied with the level of customer service from Cory! Thank you!

Great customer service would highly recommend anyone looking for storage space to come to the Lee rd location the woman that worked there in the morning is everything a company needs.

I came in to inquire about a storage unit and also to pay my aunts bill the lady behind the desk her name was Andrea and she was so pleasant I was very happy with the way she spoke with me she was very courteous she was very helpful just the type of person I like to deal with when I walk into a business

Lisa and Cory are a warm welcome. I am very appreciative of their knowledge of storage. I feel very welcome and comfortable being here. Will really recommend.

Great place awesome customer service. Lisa was so helpful. Definitely coming back and recommending friends and family

Corey and Devante were very helpful

Lisa was great to work with and a HUGE help. Very friendly and understanding. Will choose PS Lee Rd for all my storage needs going forward. Thank you

Cory was very helpful. This was my first experience renting a storage unit and he made the process easy. Would definitely recommend this location.

Rented a unit there for over 4 years. The office staff and manager could not have been better. 5 stars to them only. Really friendly and helpful. Left the unit due to the continuous increase in rent which almost doubled in the time I was there. New renters were paying significantly less. No loyalty to renters who have been there for a while. 1 star for the company itself.

Very nice kind im happy with my experience..

The manager ms.lisa was very very helpful in this difficult time and loss of my grandmother she made this process very smooth. Job well done

Lisa is very informative and a very nice person to work with 10/10!

I came in looking for stores been AM at Lisa she was very friendly I enjoyed her atmosphere she got excellent customer service skills I appreciate her thank you and are because of her I would definitely recommend the business

Very clean facility.... The staff (Andrea) is very friendly and informational.... In the future if ever in need of storage again, this is where I will go. #recommended

Amazing customer service from rep Lisa! She is amazing answering all my questions and taking her time to explain everything 🤗

Best experience ever! Barbara was great! Very knowledgeable, and explained everything in detail. Cant say enough good things about her and awesome customer service there. Also, very clean office and unit. Thank you!

I take back my good review. I was told one price and then charged another. Then when I went in to see what was going on they produced a contract I did not sign. The manager called back only to provide that same bogus contract and to tell me I would not be honor the price I was originally quoted. So be careful when signing documents and screen shoot your actual signature. Even the signature with your initial payment

I was able to come in quickly and get my unit. Everything was explained well to me. The prices are good and the staff are very friendly!

I have used other storage facilities before this and I found this facility to be well managed, clean, safe, and staffed by very friendly and helpful people. This is my third year storing summer seasonal equipment here, it wont be my last. Well done.

Not happy about the prices going up but happy with service. Also wont be renting again based on prices and accessibility (should be 24hr access) However, Lisa will listen to any issues and try to help solve it. Great lady to have on board.

First time here and storing with them. The lady there was very nice. Might stay here longer then I thought. Just love how its passcode protected

Very helpful. Saved me money and had information on alot of different things. Very friendly. Awsome people to work with!!!

Lisa is awesome always helping when I need it always knows the answers she absolutely goes above and beyond!!!

The attendant was not pushy. She walked through a few different size storage units with me.Helped me pick the right one for the amount of equiptment i was storing.Great people, and convenient location. Highly recommend.

Lisa Was a Huge Help for me today! Made everything easy. I would recommend getting a storage here the people here are great.

Great customer service. Scottie was really helpful I would rent here again. I would definitely recommend this to friends and family. Thank you.

Very good customer service Lisa was great at helping me find a perfect storage unit to fit all my stuff in. THANK YOU!!

Great units and wonderful staff!! Lisa at the front desk goes above and beyond even when busy to help all of her customers. We had specific storage needs and Lisa along with other staff members really went the extra mile to make sure our needs were beyond met!! Not to mention the intial unit paperwork is quick, easy, and super stress free. I would highly recommend going here if you are ever looking for a storage unit!!

Great people. Took time to show a few units would highly recomend

Lisa is a very personal lady I really enjoyed my experience with her

Great customer service from Lisa..She was helpful by answering my questions and taking her time to explain everything to me

Andrea was great she explained everything very well got me the unit I need and everything

They were wonderful. Very helpful and informative. Would recommend them to others.

Talking to it what am I supposed to be all right Im here at the public storage unit on what is this Lee Road in Rochester New York and my customer service rep Lisa was outstanding she was very cooperative and very helpful very knowledgeable and customer-friendly has a great attitude and Im not just saying that Im saying that because its true every time I come in she has the same attitude and knows how to deal with customers everybody in the location doesnt have that so you should really think about that if you going to be a business you have to be customer friendly and make the people happy and want to do business with you I currently have a unicameral that I rent and long as you have people like Lisa here Ill come and I will support thank you good day

We had an issue with our unit Lisa was so helpful and understanding she got us right where we needed to be and constantly kept in touch! She has the best customer service skills and is an awesome manager we definitely give her 5 stars 🌟🌟🌟🌟🌟

She is has been very nice and pleasant. I would let my friends about this and come herr foe their storage

Mary (manager) has been integral for helping me get through a bad situation which required me to need a storage unit. I have been pleased with my init and especially her caring customer service. I definitely will recommend Public Storage- Lee Rd to anyone that wants a affordable storage unit and great customer service!!!

First time renting a unit and Lisa and Cory were super helpful they went through everything with us step by step. I would definitely rent from them again.

Lisa was great and helped me out so muchGreat place to come

Great services! Lisa was so helpful when it came to all of my questions.

I had the best experience while I was here. Diane was such a help at explaining things to me. She did a very great job and I was beyond satisfied . Thank you Diane .

The ladies here are lovely! Mary and Diane were both so helpful and welcoming. They were very flexible with my scheduling when it came to finding the time to go and look at the unit. Ill be using them in the future if I ever need aunt again. 😊😊

Very warm and welcoming even with the frigid temperatures outside.

Cory was just great. I would highly recommend! Very neat and clean.

Very helpful staff. They got me the best rate and when I mistakenly got a storage unit that was the wrong size they helped me transfer to a bigger until and found me the best rate! I will definitely be going back for any future needs.

I have been going to Global Self Storage for the past three year, and they was completely full this year. When I called Global Self Storage to ask them for any availability, they was surprised rude to me and lost my service. I couldnt decide who I wanted to do my storage with, and Lisa at Public Storage was very helpful with me on making the decision. She was patience with me, spoke loud and clear along with recommending me the Damprid Moisture that will keep moisture out of your storage unit. Thank you Lisa!!!

Lisa was extremely helpful with storage rental options. Very friendly. Would use facility again!

I love my service at Public Storage with Lisa. Lisa is such a pleasureable person to work with. I really love her cheerful attitude. She was such a great help to me. Lisa, also made me feel very comfortable. Thanks LisaStephanie L

Lisa will help you with all your moving and starage needs. She has a smile on her face every time I go in the office to pay rent and ask any questions. Thank God there are employers that will still go out side the box and help.

Hands down the best service I have gotten from anywhere. Lisa has gone unbove and beyond for me. Extremely considerate of my situation. Stellar experience. I would absolutely use public storage on lee rd for all of my storage needs. You guys have a life long customer here and that’s no jive.

I Love this location Lisa and Corey are always helpful and pleasant. I Love these guys

The sales rep was amazing. Great customer service. I will be coming to this location from now on for storage and I have already told my friends and family about the service here.

Locating and reserving a storage shed was very quick and easy. All of the storage sheds located on the website were exactly how they were in person. The male employee was very knowledgeable. Please accept my apologies for not remembering his name. If I had to rent another storage facility, this is where Id go.

Lisa is an awesome saleswoman with a great attitude. It was my first time purchasing a unit and she just made it a breeze. 10/10 would highly recommend

I love the lady in charge Lisa, she’s amazing and have a lot of knowledge, she have my storage ready for my and the paperwork ready for sign 📝

This is a great place for short term storage, everyone is very friendly. there is a young man that works here, Casey, has to be one of the nicest and most patient people in world. He will go to the ends of the earth to explain what needs to be explained even when bombarded by an aggravated customer. If hes not district manager in the next year or two the person in charge of him will need to be fired.

Oh my god, Ive never been greeted with such enthusiasm and friendliness! The girls at Lee rd. are so welcoming although I only came in to make payment they both approached me with all smiles!! An of course asked to make a review!! I recommend Public storage with high regards especially lee rd. they will take care of you an your needs quickly