Frank and the team over there surprised me with their knowledge and experience. Super pleasant to deal with. Timely as well. Super impressed and theyve gained me as a customer going forward for sure!

Have always had great service. Only reason not a 5 is I was charged $25 to change an exterior bulb above the truck bed of a 2 year old vehicle. Is a bulb now a wear part? Should I be concerned about the rest of them not lasting longer than 2 years?

It was a great time for me to get my jeep they made it very easy and no pressure. I picked what I wanted a they made it happen. When I finally got into ride it was clean and beautiful. Im having the best time in my jeep. Thank you guys for making me and my wife feel important.

EXCELLENT SERVICE! The service manager, service writer and the tech who serviced our vehicle were all outstanding! After a poor experience at another nearby dealership, the caring and skilled response at Vision was a real breath of fresh air. Knowing we had a homeward journey of over 700 miles, they went above and beyond to make certain our vehicle was ready for a worry-free trip. Many thanks!

It is the reason I buy cars there I have always had amazing service. Dan is usually my go to guy we’ve done business now for four or five years and he is excellent. Especially at the follow through and keeping you in formed. Once they fix some thing I’ve never had to go back to have it done a second time or any follow up.

The staff at the Vision Dealership in Penfield went above and beyond to make my experience amazing! The general manager Joe, and the sales person James, took the time to answer every question, and make me feel completely comfortable. Not only did I get the Jeep of my dreams, but I have complete confidence in my purchase long term. They even took the time to follow up with me the next day to ensure I was happy. I will be referring all my friends and families! Thank you Joe and James!

Dan Pieters and Ron Kyle in Service do a great job taking care of me and my truck. Greatly appreciate it guys. Thanks

Best service dept in Rochester. Everybody is interested in helping and making sure things are done correctly and on time. Highly recommended!

Purchased a part from these guys and they OVERCHARGED me by a lot, and I live out of state and had it shipped so I have no recourse for a return. Would not recommend at all.

I began with the chat online service. That lead to me speaking with a salesman (Nick). He was great to work with, no Messing around. I told him what I was looking for, He told me what they had on the lot within what I wanted. The next day we had a deal. The sales manager and finance manager were very nice as well. I will be seeing them again for the next one. Thank you.

I went here recently for the first time for service to my Jeep Grand Cherokee. My experience with Dan was outstanding! I was leaving town the next day for a soccer game with my daughter and he ordered a part and made sure it was installed for me in time for my trip the next day. A week later my daughters Jeep needed service, oil change and inspection and I also took it here. Once again excellent service. This time Frank and Eric helped me and were so kind and professional. They helped me out and I was able to get my daughters car out that day while I waited. Excellent people, nice clean environment, friendly and fair. Well done!!

Well I’m not one to give negative reviews, but I have to regrettably now. I really wanted this service center to work as I am not happy with my dealership being sold. I was pleasantly pleased that my oil change was free and my Jeep didn’t have any issues…but when I was driving home I saw that my suede bolsters had several greasy marks on it where my inspection sticker had to be applied. I have owned this Jeep since 2017 and this has never ever been an issue. I take pride in my suede bolsters! The good thing is I immediately went back and a service rep seems to have cleaned it up. But I’m sorry I won’t go back. I grew up in the car business going back to the 1940’s and I expect top notch service. Will keep looking for a new place for service.

The service department has been very helpful. From the time I call in to schedule an appointment to dropping my vehicle off and through the service every one is friendly, they acknowledge when you walk in, and they explain what they worked on while vehicle was there.. I would definitely recommend the service dept.Thank You!

Made my appointment online, they got me in and out quick and everyone was very nice an curtious. I will keep going back for all my service needs. Thank you vision Chrysler Dodge Jeep Ram!!

I was going here because it’s convenient but I’m now going to West Herr in Greece.I was charged $99 for a diagnosis because my gas cap is after market. I called my friend in Buffalo who works for Jeep and then my family member who works for West Herr and they both said that Vison should have ate the fee (both said their dealership would have since my Wrangler is under 10500 miles).$99 isn’t much but if they overcharged this, what will they do under the hood.

Service was excellent. Brought my Jeep in for an emergency, unscheduled battery replacement. They took me right in and had me back on the road in an hour. 👍👍👍

Eric helped get me the vehicle I wanted at a reasonable price. Then, he and Joe hooked me up with the extra options I was looking for. They made it quick and easy and helped me get everything I hoped for. Thanks guys.

Assignment went as planned and completed in a timely matter. No surprises, which is saying a lot when you have your vehicle inspected. I have been a customer since 2014 and feel I can trust the service staff here for the most part. Excellent job!

It is a well maintained dealer with amenities when waiting to get your car serviced. Was done within the hour being there, not a minute was wasted with them. Great coffee machine that makes you lattes macchiatos even hotChocolate for the kids. I definitely will be coming to get my services done with them more often when needed.

Would 100% recommend buying a car from these guys. Eric was very helpful finding me a truck that I liked for a great price! They got me through the buying process quickly and hassle free.

I traded in my 2020 jeep for a 2013 Nissan pathfinder. My salesperson Jeff was great. He has always taken care of me and hes probably the best car salesperson Ive ever had..Thats where the good ends. I have had this car 3 weeks and in that time I have needed a new alternator and an AC leak. Now every time I start the car or idle thick white smoke comes out the exhaust. I have gotten the run around and was told to drive it for 4 weeks. I havent got any answers and I am frustrated.

I am obsessed with my car!!! I worked with Jeff and he was really nice and not pushy. I didnt feel pressured at all. I was also with my fiance shopping, but for my car and he spoke to me, which sadly doesnt always happen. He spoke to my fiance as well. He didnt ignore him, but when discussing things it was directed at me, which I really like! The finance manager was also awesome and answered all of my questions without getting frustrated or irritated. Just very kind and again spoke to me about all the things and not just my fiance. I would definitely recommend this dealership!

A comfortable atmosphere, with relaxed salesman that do not push you to buy and generally are able to help you find what youre looking for. The customer service center is great. Quick response for service. All in all a great place.

My lease was ending soon so I made appointment to discuss options of new lease. After discussing all options I made the decision to trade car that day rather than wait for new 2022, which has been delayed in manufacturing. Scott Moller was so knowledgeable and helpful that I actually drove away that day with new car and new lease. Vision Jeep in Penfield bought back remaining months on current lease making it possible for me to step into new lease with a great deal. I will definitely continue dealing with Vision for all my automotive needs and will recommend them to anyone who asks.

Service was grreat. Dan was extremely helpful, knowledgeable,curtious

Given such a difficult situation with inventory and fluctuations in rates the process was great. Specifically with Scott Moller. He made the experience excellent and explained everything every step of the way. Highly recommend and suggest anyone looking for a new vehicle go see him.

I went in fir for inspection and oil change and tire rotation. Since it was my first time, the oil change was free. Work was completed quickly! Everyone was polite and professional!

My favorite dealership!Highly recommend, always a pleasure to deal with.

Excellent, excellent service. Other shops could not get to me for weeks. Vision had me in, in a few days. Honest, straightforward service. Much appreciated.

Excellent customer service! The Penfield, New York service department excels at all aspects of car care. Trusted and appreciated! Dan and team are the Very Best!

First time bringing older Jeep in for service, very fair and quick diagnosis of the issue . Reviewed what I could do in the future and what really should be a wait and see based on the vehicle age . Got me safely back on the road

James Wells was excellent with helping me get into a used vehicle that looks and feels great! James was very honest and punctual and I honestly felt like he had my best interests at heart as opposed to just trying to sell me a vehicle. Very knowledgeable and I would highly recommend you speak with him if you decide to go here!

Vision has always taken care of me! I highly recommend any of their stores!

Had an issue with my 2017 Charger that caused me to call AAA three times last week to start my car. They told me each time that it was not the battery and after the third time i called Vision on Monday and spoke to Dan who is by far the best. I assumed that i would have to wait for a few days or so to get an appointment and i was able to get an appointment the very next morning at 8AM. Turns out my issue was the battery and i will let AAA know how dissatisfied i was with their service.Please commend Dan for me.

Diagnosis spot on, special order part came in on schedule, truck back in shop quickly and ready at convenient time. Frank in service called to let me know truck was ready to pick up. Very pleased from beginning to end of experience.

Had an AMAZING experience with some equally amazing people. Thanks so much for making the car shopping/buying experience so effortless.

It always is a pleasure doing business with the Service Department. The associates are professional, friendly and courteous. My jeep was repaired within a few hours. Thank you for the great service!

Best experience buying a new vehicle ever!!!#. Every one I dealt with was professional, kind, and I never felt pressured. This was a major big deal for me to buy my first wrangler. I would highly recommend !!.

I would definitely recommend this group if you are in the market for a new car or a new lease. They made it so easy and comfortable to email and walk in and meet with a sales rep. John worked with us and he was great. Very comfortable to have a real conversation with never pushing any thing, and transparent. He worked with his team and with us to make the deal suit just what we were looking for. I am so happy I made the stop in and did business with this group. I have had some unpleasant experiences at other car dealerships and this was the complete opposite. I am so happy with my new Jeep ! Thank you Vision of Penfield.

Really great service and contacted me as soon as it was finished!!The only issue was I had to reschedule my original appointment and when I called back to confirm the new appointment they had nothing in their system for me, but to rectify it, they fit me in the next morning!

Great experience! Staff was friendly (when I called to make the appointment, and when I took my car in). I was also in and out within an hour (got an inspection). I’d definitely go back for service in the future!

It was in and out for an oil change really fast but it shows. When getting in the car grease was all over the handle and upon driving it home smelled oil. Upon inspection when I got home they had dumped oil all over the top of the engine cover and it was dripping down onto the hot engine. Would get 5 stars but could have been much cleaner process

Ryan Grant’s expertise, professionalism and customer service made my purchase and install a breeze! Highly recommended 🚗👍

Vision Chrysler Dodge Jeep Ram of Penfield is my go-to car service provider when Im in Rochester. They are always fair and speedy. They inspected my car and gave me an oil change. All within just an hour or so! Im always very impressed with their friendly service and fair prices/service.

These folks were great! It’s a crazy time to buy a car but they made it easy. Alex is a rockstar! I would refer all my friends.

On-time, flexible, good value for cost of service, worked with me to address most critical needs in most efficient and cost-effective manner.

VERY good place to buy a car and good with car maintenance. Have very good cars and very good conditions. Every car their is suitable and you will deff find a car that suit you and your family

I viewed a couple options on the vision Jeep, dodge website and inquired about two SUV’s and received a prompt response for an appointment. I worked with Joe C the next day and test drove a used Jeep Grand Cherokee. I was a little hesitant due to negative equity on my current vehicle but Joe and the team there were confident they could get a deal done for me. The process was quick, efficient and very responsive to my questions and concerns. I don’t particularly enjoy car dealerships or the car buying process but Joe and the team made it as easy and enjoyable as possible. I am very pleased with how my experience was and how attentive everyone was. I highly recommend this dealership, we got the deal done and I could not be happier with my new Jeep. Top marks for friendliness, communication, efficiency and professionalism. I will be recommending them to my peers and family for future purchases.

Listen this place is definitely hands down great!!! The customer service is great the mechanics are awesome the guy who does the car detailing is AHHHHH-MAZZZZINNNGGGGG! He made my 2015 town and country van look so brand new I actually cried getting in my van! Will be doing all my business with them!!Mark took care of me and he was just absolutely great!!! All the guys are really!! Thanks everyone there that had part on working in my van!!

As usual, good experience from start to finish. Competent and responsive consultants.

Scott Moller and Joe the irish guy took good care of me at vision dodge I would recommend thi dealer to others for sure!!

This was my second maintenance service for my Jeep and they were great. On time, friendly and quick. I would absolutely recommend them.

Decided to purchase my leased 2019 Cherokee. Vision made the process very simple. Took less than half hour. Thanks Xavier!

Frank helped me out both times I came into the shop and was so helpful and fixed all my issues.

Joe C was an amazing salesman- he was extremely helpful and kind. No pressure and very knowledgeable about Jeeps!

Since 2009, Vision Dodge in Penfield is where I go for any work on my vehicle. A few times, I used other dealers that are closer to my home for my convenience. However, the quality of services was no match to what I have received from Vision Dodge in Penfield. I am always happy and satisfy with any services provided by the most friendly and professional staff. I dont mind travelling across town to service my vehicle there. I would recommend my family and friends to this dealer anytime.

I went in for an oil change and tire rotation. They did that but failed to fill my windshield wiper fluid which was practically empty.

I have a great salesman, in Joe. He worked hard to get us a deal we could afford.Paul LaChapelle

I didn’t have to wait too long for the vehicle inspection. Comfortable waiting area.

Overall excellent experience. Store manager made a great deal for me. It was a snowy day, the floor had mats in places, however there were not enough mats as I slipped and fell causing me discomfort. Hopefully no long term injury. They did give me ten free oil changes. I felt this was a good will gesture for my slip and fall on their property. I would recommend Vision for your Jeep/Ram purchase!

Dan, the service man, he took my call, friendly and courteous, set me up, called me when they had the diagnosis for my ram, gave me a pick up time and gave me a price.I got my vehicle back sooner than expected and it ran like new at a reasonable cost.This is why I continue to use this dealership .Very happy...again, thanks.

Sales guys perfect . But the financial department should be a separate business because thats how it seems. No communication what so ever.

The repair staff at Vision are very helpful and friendly. They explained the whole repair process in a language that was easy to understand and if had any questions, they always answered them.

Salesman Scott Moller was very easy to work with. Sales manager Joe Provadenza was very personable.Thank you gentlemen for making my experience pleasant.

Great customer service, in and out. Best jeep dealership in Rochester

Finally a new car buying experience without any back and forth. Scott our salesman was great. He actually had a passion for vehicles instead of just making a sale. That is what actually helps make the sale!!!!!

Very nice clean professional service had a oil change and only there 30 minutes

We had outstanding service. Eric was great!! We will come back.

Wonderful staff! The service desk always helps me, no matter the issue. They are fast, kind and I wouldnt go anywhere else!!

The service team at Vision Jeep is about as good as it gets. I am very familiar with the automotive dealerships in the Rochester area and these guys and gals are the best. Thank you all for the care and respect I am given every time in dealing with any type of service on my Jeep Wrangler. Thank you all, Mark I.

My Vision Dodge Jeep experience was very pleasant and pain free. Rob Crowder bent over backward to get the pricing and financing we wanted. The whole crew at the dealership were friendly and answered all our questions. I would highly recommend Vision Dodge Jeep in Penfield.

Went in for an AC fix and charged me 400$ three months later it broke abs they wanted another 1400$ to fix it. Don’t go here if you overpriced mechanics.

The service is fast, they are very confident making me comfortable and they listen to all your details. I know where I will continue to go for service. My Jeep was the Jeep from hell and they fearless tackle it.

Thank you to Alex J. for helping me pick out the Rubicon Gladiator. Alex was very detailed and helped me through the entire process. Appreciate him and thank you to Vision. I highly recommend.

Incredibly helpful, flexible and responsive to inquiries. Work was top quality! Service team was the best!

I would highly recommend Vision to anyone looking for a car. I ended up looking at two separate vehicles at two different Vision locations and both locations were great. No one was pushy and everyone from the sales manager to the finance office were there to help me and not push their own agenda on me (like most other dealerships). Everyone was nice and they worked as a team to give me the best possible service from the minute I pulled in to the minute I left in my new (used) car!

Great service as always. Thank You Vision!

We came here to look at a specific car a bit ago; I had set up an appointment two days in advance and when we arrived they told us the car was no longer available. Which is fine, just wish we had been notified before going.The sales rep helping us showed us a couple other vehicles, none of which were really catching our interest. We informed the sales rep that I would be the one using the car the most, but he kept directing the conversation toward the husband, having him do the test drive, etc. And then when we went back inside to discuss how we werent sure about the car we test drove, the manager came over and tried to upsell us to lease a vehicle instead.They were also VERY loose about Covid restrictions. Masks off or not on properly inside the building, both customers and staff.Their prices are pretty good and it sounds like they have great offers as far as protection and service plans, but it just wasnt a good fit for us.

Best service I’ve ever received at a dealership. They might not have Coke’s in the waiting room, but Dan and the rest of the team were professional, called to update on status, and there were no surprises, except at the end. I had asked if they could do a quick interior detail. He said they were tied up for the day but he’d try. When I went to pick it up they had moved things around and gotten it done. Plus that and the first oil change was on the house! Highly recommend.

As always my experience at Vision Dodge was exceptional. Everyone is respectful, professional, knowledgeable and willing to be helpful. I would recommend Vision Dodge to anyone.

Great Deal At Vision Jeep, Thanks for all your help James Wells and Pat, You guys did a great job. I Recommend you give them a try, Im pretty sure you will be more than satisfied

They could have done a better deal for me

The service department at Vision Dodge is very thorough, polite and professional. They go above and beyond!!!

Very friendly and fast got me in ahead of my appointment

I had a wonderful experience with this people. They gave me the price a was looking for and the car I love. Thank you Javier and Paul for your excellent service. I would recommend this place to all my friends and family who are looking for a car. Thanks again

Eric Dietl was a pleasure to deal with. He made the entire car-buying experience, which I normally dread, a quick and painless process. He showed a sincere desire to make sure I got the vehicle I wanted at a price I could live with. I am extremely satisfied with my new vehicle and with the way I was treated at Vision Jeep!

My salesman was very personable didnt push me at all, and got me into what I wanted, overall an awesome experience they took care of everything the same day

I am on my 6 or 7 car with Vision. They are amazing to work with. They treat you like family! The service Department is fantastic. They always do above and beyond. I am in and out super quick and they never try to sell me things I don’t need. My mechanic James Baker is the best he is so friendly, knowledgeable, and makes sure everything is running perfect with my Jeep Cherokee. I refer everyone I know to purchase and have any work done on their cars!

I have leased my third Jeep with Vision.Great Customer Service, Great Salesman, Great Service Department, Calm and knowledge Business Managers!! Even the site manager greeted me as was awaiting my turn with my salesman! Even when I came back to pick up and complete the paperwork was still treated the same way as when I walked in two days ago.I never felt “rushed” looking or through the lease process.Everyone working there greats you.Respectable of women and seniors.Trustworthy or I wouldn’t have come back for the third time!Alex found and gave me every rebate I was entitled to!!5⭐️‘S more like 10⭐️‘S

Everyone was wonderful. Alex asked what I was looking for and net all my expectations.

Eric was a great salesman, super helpful. Very efficient process buying my new car!

Vision Jeep is the absolute best dealership in town! Always super professional, knowledgeable, and hands down the best customer service!!! When you go into vision jeep for the first time you’re a customer but by the time you walk out your family for life! Highly recommend!!!

Completely satisfied with the services I received from the Service Department today. Everything was explained perfectly.Thank you very much.

Honest, very quick turnaround, great service department.

I usually write yelp reviews so you want see me often here. Pretty sure this is my only ever review that I have left and as 5 stars for something I didnt purchase. Worked with Scott and he was SUPER helpful and transparent. Was a hot second from buying with Scott at Vision but just got an additional discount somewhere else at the 11th hour that was out of his control. Go to Vision, go to Scott. Itll be my first stop next time.

Simple... oil change and safety inspection on my 1 year old 2019 ram promaster van. All good!

I enjoyed working with these guys! they made it easy and simple from beginning to end!I definitely recommend this dealership.

Respectful and friendly service. I never feel taken advantage of with their honest and upfront approach. The service team always answers my questions and never makes me feel stupid. I would recommend them to anyone who wants to work with people who care about you and your vehicle.

Everyone at Vision Dodge has always treated me with respect. I trust them to be honest with me about what my car needs, and when. There is never pressure to have work done just so they can make money.I would recommend them to anyone.

Vision Jeep is the best! After a dealership in Avon messed up my brakes and oil, Vision was able to fix the mistake. Jordan and Dan are exceptional and are always welcoming and knowledgeable about the brand. Hands down the best dealership I have been to!