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Tilsons Auto Repair
1740 South Broadway Avenue, Rochester, MN 55904, United States
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Tilsons Auto Repair

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Kr
Review №1

I can attest that there is a high level of professionalism in the work and excellent customer service at Tilson’s Auto Repair. They addressed all of my concerns in their thorough inspection and service of my vehicle. Highly recommend

Ni
Review №2

I have brought my car to Tilsons a few times now and Ive always been satisfied. They have always gotten me in quick, offer a loaner car which helps tremendously working every day and with kids in daycare. They are professional and make sure youre taken care of!

Ta
Review №3

My parents used Tilson’s for their car, so when my truck needed service, they said I should go there, because they were excellent. They truly are. A trustworthy shop is sometimes hard to find, but Tilson’s is it. The people there are fantastic!

Zu
Review №4

Joe and Ben Jr were a pleasure to deal with. The whole team was professional and courteous. They recommended basic services and did not try to “upsell” at all. They followed up in a timely manner and did what they promised. I would highly recommend Tilson Auto Repair.

Du
Review №5

The folks at Tilsons are fantastic! They thoroughly check your vehicle from top to bottom and let you know of anything that needs attention. They make recommendations but are by no means pushy on what needs to be done. Your money is very well spent when you have Tilsons do the work. Friendly, knowledgeable staff that make you feel like a friend rather than just another customer. They are the best!

Be
Review №6

Tilson’s is the only mechanic I use in Rochester . They are friendly, expert, and fair in their business dealings. They have been helpful with rides and they know both me and my car. I highly recommend them.

Ja
Review №7

Tilsons has worked on my car multiple times.. They are always very polite and easy to deal with. They found and fixed the issue in the time they said they would. When one of the parts failed, they were fantastic and fast with helping it get resolved. I will continue bringing my business to them and suggest them to anyone who needs auto service.

Za
Review №8

I would not recommend taking your vehicle here. I brought my car in because I was having engine problems and I could not get in with my normal mechanic the next day, so I brought it to Tilsons who could get me in. After they ran the diagnostics report they told me my car had $4,600 worth of work that needed to be done on my car (2013 Ford Taurus with 110,000 Miles - Regular oil changes and checkups). I told them I could not afford this right now and asked them what the minimum I could do to fix the engine problem now. I was told I needed a Mass Air Flow Sensor and it had to be reprogrammed, A new belt, and spark plugs. This was to cost around $1,400 so I called my regular mechanic and another location for second opinions.Both of the other places told me this was an extremely high estimate and that the mass air flow sensor did not to to be reprogrammed but just put in (Tilsons was going to charge an extra $100+ for it to be reprogrammed). I took my car in for a second opinion with my regular mechanic a few days later and they told me the Mass Air Flow Sensor looked brand new. They cleaned off any dirt from it and told me any additional work would be for maintenance and it wouldnt necessarily fix the problem. After they cleaned the Mass Air Flow Sensor and reattached it I have not had any issues with my car.I would be very cautious of bringing anything here and I never will again. They seemed to be more worried about making money that the customer. They come off as very helpful but unfortunately for me that was not the main motive that came across. When I told them I wouldnt be paying the $1,400 and taking my car they made a final offer around $600 and told me that this would probably fix the problem. I HAD ALREADY ASKED FOR THE CHEAPEST OPTION AND WAS TOLD IT WOULD COST $1,400 . There are plenty of other better options in Rochester who care about the customers more than just making money.

Si
Review №9

I had a battery installation on 4/1/2021 in my 2017 Corvette. On 4/2/2021 I went to start the Corvette and it was completely dead. After checking the main terminal connections and finding them solid, I called AAA to try to get it going. They could not get it going and had no answers. I finally called my preferred Chevrolet dealer and they discovered that one of the bolts on the top of the battery was not secured tightly. They secured it and everything was fine. This mistake cost me $150. I am not happy!

Pa
Review №10

Steve and the rest of the team were incredibly knowledgeable, personable, kind, and efficient. We came to town for a medical procedure at Mayo and had some unexpected major car issues that would have prevented us from getting safely home. Steve took the time to explain everything that was going on, found us discounted parts (which was very helpful with such a large unexpected expense), and overnighted parts to ensure we got back on the road on time. Steve communicated every step of the way with my daughter as I was in the hospital and took care of everything so by the time I was out of the hospital, my car was ready as well. We are very grateful to the team at Tilsons!

Ta
Review №11

I had a emergency issue regarding my brakes with my company truck.The experts at Tilson’s realized the situation and took care of if immediately.Tilson’s auto is is fair affordable and most of all honest. I highly recommend this place.Thanks Tilson’s!

tl
Review №12

Fantastic customer service. Great work and warranties. Thorough, passionate, knowledgeable. Without a doubt one of the best mechanics in the area. The shop also sends you a visual intake report for your vehicle as they start working on it that assesses pretty much all the various parts/systems in your vehicle.

Co
Review №13

Tilson’s auto was professional and courteous from start to finish while working on a custom alignment for a lifted SUV. They were on top of communication during the whole process when complications arose and they handled everything in a timely manor. I would recommend them to anyone without hesitation.

Sa
Review №14

Joe and the team are super friendly, professional and thorough! I know my car will be well taken care of and I can trust them!

Ca
Review №15

Friendly people. Very accommodating Fast and thorough

1s
Review №16

A step above any other auto mechanics I seen. Always give prompt diagnosis and give options of repair. I just let them autopilot any repair and trust them with decisions they make. I highly suggest Tilsons Auto Repair to anybody in the Rochester area.

Ha
Review №17

Love Tilsons! They have been helping me out for years. I take all my vehicles there, they always get me in right away and are very efficient and knowledgeable. Highly recommend

Ta
Review №18

Edit: I have been taking my car to Tilson’s for about a year now and every time I am amazed with how trustworthy their business is! It is nice to have a place you can trust with your car needs at all times. I have always felt so welcomed in the shop and helped with anything I needed. Thanks guys!I have taken my car into Tilson’s a few times so far and each experience has been nothing short of great! Ben and Joe are wonderful, and I have left every time feeling comfortable with my car. They do not make me feel as if they are pushing extra services towards me like at many other auto shops. They even have a courtesy shuttle for while your car is getting repaired! I will definitely keep bringing my car back for any needs.

Sa
Review №19

I cannot speak highly enough about the service provided by Tilsons. I was worried my car was knocking on deaths door when I rolled in (without an appointment, mind you), worried Id have to scramble for a vehicle to get back home. Their team diagnosed my car very rapidly and gave me a number of options, including a rather daunting worst-case-scenario just to prepare me. As they immediately set to work on my vehicle - again, I did not have an appointment! - one of the brothers drove me back to my hotel to wait for the duration with their courtesy vehicle which was very convenient. The repair was done VERY quickly and I was thus picked up very quickly paid (less than was estimated as they did their best to salvage what they could!) and was back on the road.This was all while I was hauling around 2 cats in a kennel too, which they loved of course.for a tl;dr - very prompt, last-minute service that was extremely professionally delivered, and as affordable as car repairs can safely be.

Al
Review №20

I love taking my vehicle to Tilson’s for general maintenance and I trust them to do a thorough job each time. They check every aspect of your vehicle when doing routine maintenance and they do not pressure you into doing anything but offer suggestions. The staff is friendly and courteous and I will always be a customer to Tilson’s on S Broadway.

Ca
Review №21

I was able to get my car in right away and they provided expert diagnosis and repair. Nice to have my old truck in its best shape, thank you!

Je
Review №22

I have known the Tilsons for years and I have watched them first hand provide service and professionalism over and above everyone else. In this case I referred my daughter to go to Tilsons Auto and she was blown away with the service, professionalism and kindness she received. I just want say THANK YOU Joe and Ben Jr for taking care of my family!

Ke
Review №23

Exceptional customer service! I highly recommend Tilson’s!

La
Review №24

I just recently had Tilsons change the oil in my car. I was very appreciative of them recommending any minor maintenance that needs to be done on my car. I had been there before and so have some of my family members and everyone that we encountered were more than friendly and great to work with! Ben checked me out and was so great especially because I showed up to pick up my car about 5 minutes before they closed lol. He gave me a wonderful deal on my oil change and I will definitely be back for future work when I am in town! I highly recommend Tilsons!Lainey

Ch
Review №25

Tilson’s has been my go-to for over a decade. Joe and Ben are always professional and kind. The service provided is prompt and always done right. They have fixed many things on all of my vehicles through the years. They have always been honest and great to work with!

Ca
Review №26

The guys explained what had happened to my 1996 steering cable. They were nice to work with

La
Review №27

Everyone was so great! Joe explained everything very well, and was very personable. I really did not want to spend the money it cost me for the repair, but Joe made me feel a little better about it!

Ja
Review №28

I am so glad that I found Tilson’s. They are very trustworthy and honest about the work that my car actually needs. They never try and convince me to do something to my car that’s not necessary. Their staff is always kind, courteous, and friendly. I also appreciate the fact that they have a shuttle service because I can’t always find someone to give me a ride to the shop. Bottom line is that I trust Tilson’s and I can rest easy knowing they’ll provide high quality care.

Na
Review №29

Outstanding service. Friendly efficient and honest

Jo
Review №30

Very professional and did quality work.

Ch
Review №31

I was having some unexpected car issues while running errands in Rochester. I called and they were able to get my car in, but it was close to the end of the day. They gave me a rental for free! The next day they called me with the issue and let me know the cost to fix it. I gave them the green light, and they got it fixed. I had my car back within 24 hours! Joe and Ben were incredibly friendly and quick to get me back on the road again! Thanks again guys!

Da
Review №32

Management called this morning and is going to reimburse me the $150 I was charged for the home service call to fix the loose nut on the battery they installed. I am pleased with this solution.

Pa
Review №33

Tilsons Auto Repair is my preferred service company for my RV. I tried other service companies before selecting Tilsons. I really appreciate how careful and thorough they are in their work. I would highly recommend Tilsons for all your auto, truck, or RV service work.

TJ
Review №34

Amazing service! Took my car here to get my brakes checked out after having driven past a few times and saw on their sign that they offered financing (I knew it wasnt going to be a cheap job). The staff here were unbelievably friendly and courteous. I was called into work unexpectedly, and they offered me a ride right away.They were very thorough when looking at my car. The online report they put together was fantastic - Im not very car saavy, so having pictures and notes to refer to while talking to them on the phone really helped while making decisions on what all I did or did not want done. They never pushed me to get something unnecessary done, and explained very well why they wanted to fix the things they had listed.I have already recommended this place to a few of my friends and coworkers. Ill definitely be going back for any of my car needs!(And as for my brakes, its like Im driving a whole new car! 😁)

Da
Review №35

I have been to Tilson’s numerous times for two different vehicles I have owned. They have done numerous things from changing oil, flushing fluids, and basic maintenance to brake repair, putting on new tires and completely fixing my sun roof. Whether the issue is small or large, they can do it. The generosity, knowledge and professionalism from everyone in the shop is great! I definitely trust them with my vehicles and have sent my daughter there for her repairs and maintenance as well.

Ad
Review №36

In and out. Good value. Service with a smile as always. Thanks!

Ka
Review №37

Tilsons is AWESOME and my new go-to repair shop! A couple weeks back, I had purchased a pre-owned vehicle from a dealer and thought I was beginning to experience problems with the A/C, gas mileage, etc. Ben + Joe were extremely professional, patient, friendly, etc in helping me with my auto problems. - they simply excel at customer service, and the team provided quality technical service. At no point did I feel pressured or that they were trying to make money off of me. I live around the Mayo downtown area, and Tilsons graciously offered to drive me back after dropping off the car and pick up after service, complimentary in their company van. Theres nothing short of autoshops in Rochester, but I chose Tilsons because of the excellent Google reviews...and this is me paying it forward, sharing my experience as well for future customers. Pick Tilsons! I could not speak more highly of them.

Ed
Review №38

Very good service, excellent communication, Very knowledgeable. Went above and beyond to help us out. Thank you Ben! Even did a free check for something unrelated.Warranty service very Professional people, have always treated me well will always go to them for any trouble with vehicles. Thank you for getting us back on the road.

Ha
Review №39

These guys are amazing and offer the best customer service! Will continue to go here for the remaining time we are in Rochester!

Ve
Review №40

Very kind and helpful.

Ji
Review №41

Tilsons is absolutely wonderful to work with. Got in same day for a tire leaking. Simple fix, they came and got the car and dropped it back off. Simple, fast, straight forward. Love Tilsons!

Ju
Review №42

My 21 year old daughter was passing through and her car broke down. Terrible for a parent to not be on hand to help out your child. BUT Joe and Ben took care of her. Made sure all was fixed the same day TOO! They even called to check to make sure she arrived safely home. OUTSTANDING men.... if you live nearby I would definitely recommend this amazing business. Put a mothers heart at ease.

da
Review №43

Ive been shopping around for a good garage in town for a while now. After taking my vehicles to a few other places, Tillsons customer service and honesty is leagues above any dealerships or chain auto repair shops. They have definitely earned the spot as my #1 go-to .

Ei
Review №44

I have been using Tilson’’s for 4 years and have always received outstanding customer service and help regardless of the concern or issue. Both Joe and Ben are personable and knowledgeable. The team is first rate and highly qualified. You can’t go wrong with Tilson’s.

na
Review №45

My time with tilsons has been awesome.very thorough,detail-oriented,kind. I would recommend them to anyone

Wy
Review №46

Since moving to Rochester, Tilsons was the first shop that I had visited for my auto repairs. I am certain that I will continue my servicing with them. They are extremely helpful, professional, honest and above all, communicative. Their methods of documenting repairs and status of my vehicle(s) was very refreshing and I could not imagine going anywhere else.

Ka
Review №47

My car wouldnt start the morning that I was supposed to drive home, and I had no idea what was wrong. I called Tilsons on a whim, told them my predicament, and they were able to get my car in immediately. Within two hours theyd found and fixed the issue, and they sent a car to pick me up to take me to the shop. Everyone I dealt with was so kind and courteous and, the office was sparkling clean. I am SO glad I chose to call Tilsons. They made a stressful situation so much better! I highly recommend them to anyone in Rochester.

Da
Review №48

Excellent service once again!! 211000 miles and still going strong thanks to Tilsons quality care. Great people, great price, great service.The best service and value I have ever experienced.

Te
Review №49

I always have a good experience bringing my car to Tilsons. I am always greeted by friendly faces. Joe and Ben are very helpful. They both take the time to answer all my maintenance questions and go over any other concerns I may have. Their waiting area is always clean and their shuttle is very convenient.

Do
Review №50

Fast service done in a competent way. Reasonable prices,great service in complete shop. Friendly,helpful staff, my thanks again to Ben for his advice.

Pa
Review №51

Treated very fairly, honest respectable shop

Ka
Review №52

I only went here because I saw all the 5 stars. After practically needing a new car I realized they really do earn all the 5 stars. They are kind, caring, and professional. They kept me updated and even had a courtesy shuttle, so I saved on Uber. Thank you guys for the work. I really appreciate it.

Je
Review №53

I could not resist posting a review of this place...After faithfully bringing my VW to the dealership for 6+ years I was (nervously) ready for a change. Tilsons delivered! I was greeted with friendly staff and was updated with their inspection and diagnoses (including current condition of the inspected areas- with pictures- as well as the consequences of neglecting any problem areas but was not pressured into getting that additional service TODAY). Thank you for the insight and shared value of preventative maintenance!To top it off, they also very reasonably priced.I will definitely return again.Edited to add: They also donate a portion of their profits to local non-profits. You cant beat that!

Ab
Review №54

Excellent customer service. Great attention to details.

Wa
Review №55

They claimed to have done the 125.00 diagnostic. And then tell me it will be 400 dollars to to open up the engine and check what the problem is. Not sure exactly what I paid for if you still dont know if the belt inside is the problem. Received nothing for my payment. There is lots of competition in rochester. I would look elsewhere.

Cr
Review №56

This is the only place I will bring my vehicles for repair and maintenance. The guys are super friendly, honest, and they do a great job! Thanks guys!

Ra
Review №57

The guys at Tilson’s are always friendly and professional. I trust them to do everything with my vehicles. Recently I called them with an issue with my car and they were able to get my car in the same day and fix the issue quickly. I’m always satisfied with the work they do and would highly recommend them. An awesome and friendly family owned business.

Ma
Review №58

Had a really good experience working with Joe. Everyone at the shop extremely friendly and welcoming. Thanking me for my business before I even did anything there. Got a lot of great information from a thorough free inspection and was given quotes that clearly stated what would be done to the vehicle. Honest and friendly. What more can you ask for? Highly recommend Tilsons.

Su
Review №59

Very unexpectedly I ended up with a flat tire! I called multiple other places but nobody was willing to help me during this Covid 19 pandemic but Tilson’s did!!! They were courteous and got the job done quickly! I’d definitely recommend them to anyone and everyone!!! And it was a good price! Thank you!!

Da
Review №60

Always friendly service. I do not know much about cars but they are always great at explaining and showing me either through pictures of my car or diagrams of what they are talking about. I have never had a repair shop that I could actually say I trust until now. A+ service!

Ju
Review №61

Tilsons is always ready to help me and gets things done well and quickly.

Ju
Review №62

Tilsons Automotive is one of the best shops in town! The quality of their work goes along way. The customer service they give is top notch and Im never disappointed after i bring my vehicles in there.

Da
Review №63

The Landing MN, Inc is a non profit outreach organization that works with those that are facing homelessness in the greater Rochester, MN area. One of our friends that we recently were able to get housed was able to find an inexpensive car, but there were several minor issues that needed to be addressed before it would be safe to drive. Through Tilsons Give Back program we were able to get these repairs done and make certain that his car was safe and road worthy. Without their support these repairs would not have been possible. Thank you Ben and the entire crew for your continued support in our community. If you need auto repairs, this is a great place to come!DanDan W. Fifield, RNPresidentThe Landing MN, Inc.

Su
Review №64

I called Tilsons this morning and spoke with Ben. I had a minor repair (bulb exchange), and he proposed that I bring my car right over. RIGHT OVER!!! When does that happen in Rochester?!? I couldnt believe my ears. I was so excited. He and his crew fit my car in between other jobs and I was on my way in a very short time, which was amazing for this member of a one-car family. I would recommend this small family-owned business to anyone over the big-box stores, and plan to frequent Tilsons for my auto repair needs in the future. Thanks, Ben, for your help today!

Da
Review №65

Good service promptly performed. They really stand behind their service warranty. Friendly to deal with. Best part, my wife trusts them with our vehicles also.

Ji
Review №66

I have a Jeep Wrangler Sierra the work that Tilsons has done is very good and they are honest about what needs to be done.It was a labor intensive job that required more than a days work so they let me use a loaner car.I highly recommend them and have trusted Tilsons work for years.

Na
Review №67

Ben and Joe, and their staff, are simply the best. They run a great shop, tell you like it is, and are timely and fair with their service.

Aa
Review №68

Came in and they welcomed me like I was family. Took me to work and picked me up after. Will definitely go back for any other repairs I will need. Thanks Tilsons!!

An
Review №69

Very polite and professional staff who answered all of our questions and resolved our car issues quickly and thoroughly.We highly recommend this repair shop.

Ka
Review №70

I brought my car in for an oil change on short notice and they were happy to accommodate. They arranged complimentary transportation to get me back to the office and were very conscientious of my time. The convenience and care were second to none! Side Bonus: I was missing two tire nozzle caps prior to coming in and they replaced them free of charge without even mentioning it. This sort of customer service is what keeps people coming back!

Ki
Review №71

Tilson’s is amazing! Not only are their prices reasonable but the staff is like family. They are so kind and get the job done quickly.I highly recommend them to everyone!

Br
Review №72

After taking my car to two different shops for a noise and being told nothing was wrong, I brought my car to Tilsons where they immediately diagnosed and fixed the issue. Im very happy with the quality of the service I received here.

An
Review №73

I had a noticeable improvement in drive quality after just a regular maintenance. I know these guys really take care of my car and are extremely thorough. Thanks again!

El
Review №74

My husband brought his truck here for a second opinion for some high cost repairs. Tilson’s was able to get us in right away and give us a second estimate within 30 minutes. We also asked them if they could check the vehicle over for other safety issues and they were happy to spend more time on it for us. The customer service was superb. All employees were friendly and made sure we were comfortable while we waited, and even thanked us for our business while we were waiting. Overall it was a great experience and I will definitely be coming here again. I highly recommend Tilson’s to anyone.

Da
Review №75

Heres what you never want: to get your car repaired in a town youve never been in before. Thats what I was faced with after a five-hour trip to Rochester. I looked online for a good garage and saw the reviews for Tilsons. The good reviews were backed up by my great experience. Great communication, friendly staff, a fair price and even a clean bathroom during your wait. Whether youre a Rochester resident or youre just passing through, if you need work on your vehicle, youre in good hands if you go to Tilsons.

To
Review №76

Great experience! Very knowledgeable about everything! I had them service two different vehicles in the span of a week for two very different issues and they were both completed expertly and with quick turnaround! Wonderful, thorough service. They took time to explain everything and made sure I understood what they were going to do. And very reasonable prices considering all they did for me. I just moved here from out of state and I guess I don’t have to worry about finding a new regular mechanic anymore because I found them.

Ka
Review №77

Friendly and knowledgeable staff.

Au
Review №78

My headlights needed replacing ASAP and i was able to get in right away! I really love the e-mail updates on the status of my car!! Thanks for fast and awesome work!

Ma
Review №79

The experience with Tilsons was exceptionally GREAT!! Although spending a bunch of money on an older vehicle is never fun, Tilsons made it less painful. They were VERY thorough on inspecting the whole vehicle and explained everything it needed in depth!! The workmanship of the vehicle was done very fast and its working great (again). Id like to thank Ben for being fast at inspecting, explaining, and repairing my truck. These guy are great and I highly recommend getting your vehicle repaired at Tilsons. All of their team should be proud of the quality work that they do!!!

Sh
Review №80

Great service. Thought I might need a new battery because the one in my 2005 Honda Civic is 7 years old. Service team checked it out and said it was still OK and had plenty of life left in it. They could have easily sold me a new battery but they didnt. They did suggest new wiper blades and gave me a several options to choose from. Thanks Tilsons for the great service. Ill be back.

Ti
Review №81

Everyone is friendly, knowledgeable, and provide awesome service. They work to make sure I get the best deal, even looking for used/aftermarket parts of I want them. They are also great at communicating via text and phone, have a clean, modern facility, and work to fit my schedule.

Ch
Review №82

I was in a real bind, as my drivers side window failed to close and the weather did not want to cooperate. I called my normal shop and they weren’t able to work me in. Tilson’s told me to come right away and had the problem fixed with a part that was not easy to find. I’ll be coming to Tilson’s from now on.

Pa
Review №83

Needed to replace a headlight and they were able to fit me in and did a fine job quickly. As always, pleasant encounter with great customer service. Thanks.

Ro
Review №84

Tilsons is very professional and friendly. I cannot recommend Bens helpfulness enough! He keeps you up to date on the status of your vehicles repair and needs, and works very readily with your schedule.

Ji
Review №85

On a business trip, we needed our car repaired and was still 3 hours away from the office. We stopped at Tilsons for help and got the BEST customer service. They got us right in and helped with every step of the process. They even went above and beyond to help us to find the right person to repair the body work needed. They took care of each step while keeping us informed. We also appreciated the ride to get a rental car. FANTASTIC EXPERIENCE!

CJ
Review №86

Tilsons Auto has always done great quality work on my vehicles and are very prompt in letting you know whats going on with your car and when everything is done. Joe and Ben are always friendly and very accommodating when you talk to them. I highly recommend Tilsons.

De
Review №87

Tilsons is the best place in town and the most professional and most friendly !!!

St
Review №88

Had a warning light come on one day during lunch. Stopped in to see if the Tilson team could get me in to look at. Not only did they get me in, the problem was fixed before 5pm the same day. Great job to Joe and the entire Tilson team! Thanks.

Pa
Review №89

Came in on cold, Friday Morning (about -10 degrees). The manager (Joe) was very comprehensive and honest about what type of service they can provide. This business shows empathy and kind service to people by giving them a ride to where they need to go (in my case, work). I asked how much it would cost, he replied with Its part of our service.Joe was also very honest about the amount of time he took to look at my car. Sadly, my car would be too expensive and old to repair. They gave me 3 days to decide what to do with it. They offered to take it from me free of charge. I would recommend Tilsons for their honest, kind, and friendly service. They are also very attentive and understanding of peoples car troubles.

Je
Review №90

I had a great experience with the company and will recommend in the future!

Ad
Review №91

Tilson’s is my go to place for auto repairs and a place I’d highly recommend. They are fairly priced, highly knowledgeable and extremely friendly. I’ve never been disappointed with the service I’ve received. Keep up the good work Ben and Joe!

Ro
Review №92

A week ago I found coolant leaking from my 2012 Fords Fusion. I booked an appointment with the local Ford agency and took the car in on Monday. I told my contact at Ford of the coolant leakage and left the car for repair. I returned home expecting a call from the service department telling me what was causing the leakage. The only call I received was a call in late afternoon saying I could pick my car up. When I arrived to pick it up I was told the problem was a broken water pump. No attempt had been made to work on the pump. Instead, I received a list of mechanical items I should look at at in the future. The day had been spent checking the car out instead of repairing the water pump. That same day I turned to your shop to see if I could get your thinking on why coolant was leaking, You had an opening on Tuesday and I brought my car in. I returned home and a short time later you called saying the water pump needed to be replaced. I gave a go-ahead and you called later keeping me aware of how the job was progressing. You suggested I consider replacing related worn parts. This I agreed to. You have helped me to keep ahead of the car maintenance work needed on a relatively old car. Work was done quickly and, it seems, professionally.

M
Review №93

Professional, timely and upfront about cost

Ga
Review №94

Ive been taking our vehicles to Tilsons Auto for a few years now. Joe and Ben Tilson have been both honest and fair when it comes to recommended repair quotes and on finished repairs. Ill continue to take our vehicles to Tilsons and will (and have) refer them to anyone in need of auto maintenance. Also a Thank you goes out to the Tilson techs. Never an issue after a repair.

Ta
Review №95

Tilsons took my vehicle which needed a TON of work, and walked me through exactly what needed to be completed. They then completed my vehicle in a timely fashion with EXCELLENT service. I will use Tilsons Auto Repair for future vehicle maintenance.

Lo
Review №96

I have trusted Tilsons Auto Repair with my vehicles for over 15 years. The shop always does quality work due to experienced technicians. But the high confidence in Tilsons is set up from the get go when that first conversation with Joe or Ben takes place. Their knowledge of your vehicles needs connected with their personal high quality service atmosphere results in great results every time.I have often recommended Tilsons Auto Repair to my friends. I do so with confidence in the guys at Tilsons.

Li
Review №97

Customer service was amazing. I had issues with my tire and because of my schedule I wasnt able to come in until later. Joe offered to put air in my tire before I left. I was extremely impressed and felt they went above and beyond for me. Will recommend and most definitely be back again!

SH
Review №98

Tilsons is a great shop. I have all of my vehicle taken care of in one place. thank you

Ch
Review №99

We were traveling through Rochester on our way to Nashville for Thanksgiving. We had a low tire warning and could smell burning and the right rear tire was hot. It was a Sunday evening. We found Tilsons website and were able to request an appointment online for the next day. We received an e-mail back that evening indicating to bring the car in and they would look at it in the morning. We were so relieved. My husband brought our vehicle in upon their opening and they were able to identify the problem and fix it immediately. The shop is clean, staff professional and knowledgeable and we were on the road by 10 am. We are grateful for the service that they provided us. Would highly recommend this shop.

Ri
Review №100

Great automotive repair place

Information
100 Photos
100 Comments
4.7 Rating
  • Address:1740 South Broadway Avenue, Rochester, MN 55904, United States
  • Site:https://tilsonsautorepair.com/
  • Phone:+1 507-282-4924
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Car service
  • Engine rebuilding service
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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