Ive waited 4 years for these donuts! (The store in Melbourne, Florida closed back then) They are just as good as I remembered and definitely worth the flight, uber, and walk to get to them!!! Ill have to come back again when they have some Honey Lavender left, as I was too late in the day for that. 110% recommend!!!

Just amazing customer service and a very friendly clientele. I got the Vegan Nashville Chicken Sandwich with vegan bacon and my bf got the Maple Bacon Beef Sandwich with a donut as a bun. Both of us loved our orders! For desert we got 3 donuts that knocked our socks off.Theres no indoor seating, but theres a middle school across the street with some benches to use if its after hours.

The burger is to die for! I literally walked a mile for it and the staff is amazing! Donuts are even better!

Only was fortunate enough to have coffee and donuts but both were very good. Donuts were surprisingly not as sweet as I expected (which is a plus for me). Staff was very nice as well. Definitely looking forward to trying the burgers

Richmonds Best Donuts! Great variety and always fresh. I often stop by Sugar Shack to buy treats for healthcare workers in the area. They are always a great hit with the staff.

Very nice and friendly staff! They even had the gluten-free donuts our family needed!! If you havent been you have to try them. I definitely will be back!

I had a craving for donuts for a couple months (I’m vegan, and didn’t knew where to get vegan donut) I had dream a couple of times eating donuts. Long story short, I found this place, and man…this donuts did not let me down. I can’t explain how freaking good they are. We bought 13 donuts…and before we left the parking lot there where 8 😂 also bought a couple of vegan burgers…they where just fire!!! Staff it’s really nice! And it’s not an expensive place a all. I just loved it!!! LOVE IT!!!!

Ive got some mixed feelings about this place. The service was fine; I took it to go and had no issues. The burger was good, but at this low/mid-range price point you can find better elsewhere. The donuts are great, and there is a great variety with some unusual items to try. Also, they have some heckish good dipping sauce that came with the fries (maybe a honey-mustard thing?) Whatever it was, I didnt mean to order it but it was phenomenal.Tier List of Foods I Have Had Here:-- Tier 1, You Gotta Get --Chocolate Cake Donut, the Dipping Sauce-- Tier 2, Worth the Price --Bacon Burger w/ Donut Bun (Just for the Novelty), French Fries--Tier 3, Id Skip It--Nothing Yet!

Great vegan options for breakfast including donuts and biscuit sandwiches. Sandwiches come with hash bites that you can customize the seasoning on. Everything was really tasty.

We were on a small 4 day vacation and passing through the area. I went on to my Yelp app and found a bakery very close from our hotel.My daughter wanted to try the lavender donut and her boyfriend went with the maple bacon glazed donut and they both ordered a latte.I went with a powder sugar topped lemon donut and soda and Tony went with a chocolate glazed donut and strawberry jelly filled powder covered delight with white milk.We were very pleased with the staff, they were very patient while we looked over the mouth watering choices in the showcase. I couldnt work here, I would weigh a million pounds in no time flat!!The store was lovely and quiet!! Quiet is always nice!!!We finished our delicious pastries and my daughter and her boyfriend opted to get a half dozen mixed to go, which I never saw once it was in the backseat on the remaining part of our roadtrip...lol !!!!!

It was easy to get here, parking was tight. The donut selection was great and every donut was fresh, sweet and yummy. Today’s winner was the lemon poppy seed.

In response to JRAOs review:This location won me over with how they not only have great donuts but how they also want to help others. Great job to the staff for being EXACTLY what the world needs right now. You will forever have my business! 👏🏼👏🏼👏🏼See photo for the reason Sugar Shack is so amazing (and was also closed at 8:01pm)! We can all do better and it starts with kindness to ALL.

Absolutely delicious donuts! Great variety and never before seen flavors, I was so amazed at the beautiful display of donuts! Who thought donuts could be so pretty?? The coffee was very good too! Inside was cute and well decorated.

Honestly one of my favorite breakfast places ever. If I lived in Richmond Id eat here every single day!

Even though they were shorthanded, the staff was still pleasant and helpful. Always a great experience when you walk in.

Best donuts in Richmond. Maple bacon donuts are dangerous. Plenty of gluten free options

The inside is closed and it took a little bit for them to come out but the donuts were perfect. So fresh!! Also, so many flavors to choose from.

Best donuts in the city. The only thing I have noticed is that they taste the best the same day they are made so saving some for a few days after you get them may affect the taste a little bit. If that means I have to make more trips out to get these then so be it. It is well worth the drive.

I was so excited for this place, but unfortunately I had a really disappointing experience with both customer service and product quality. I ordered a vegan burger on lettuce wrap & six vegan donuts. I received… two beef burgers on donuts as buns. (Before this experience I couldn’t have told you what the opposite of a vegan burger on a lettuce wrap was, but I guess now I know. It’s this.) When I spoke with someone at the store about this, they confirmed what I should have received and merely said “we’re training, so it’s a possibility you got the wrong thing.” Mistakes happen, but I would have expected an apology or at least an attempt to make it right. Anyway—anyone want some free burgers? Otherwise they’re going in the trash.

Hole E CowI had heard so many wonderful things about the Sugar Shack but had never been. I was blown away not just by the delectable treats. But also the customer service. Emily informed me about what a hidden gem places like this are. They genuinely have the community in mind when it comes to running a business. She informed me how they often donate food to those in need. Not to mention she was super helpful and awesome!I stopped in just to get a gift card for my niece and instantly wanted to try everything. I have respect for places like this and will be telling all my friends about it.. also I think I will be back for a burger tomorrow..For now I will enjoy chowing down on one of the many variations of waffle fries they serve 😋 I think this is where the term finger licking good applies.

Fantastic donuts in an adorable shop! Three donuts are missing in the photo because we couldn’t wait!

I wanted to give a higher rating but my last few encounters have been quite disappointing. I ordered here regularly but the service quality at this location has been diminishing. The last few orders I placed were placed well in advance and they still werent ready when I arrived. Despite having to wait I was pleasant on arrival, but the person I spoke to (I believe was the manager) had very little people skills and hesitated to even apologize. It was quite an apathetic transaction. My plant based burger was thinner than usual and was very hard and dry as if it were sitting for hours. I still enjoy the Chesterfield location but my days are done at this location.

The donuts here are great and they cater to all kinds of different allergy/sensitivity needs which is much appreciated! Ive tried the vegan and non-vegan donuts and they are all delicious. When I stopped by before work one day, I had to wait about 15 minutes to give my order and the person behind the counter let me know that if I ordered online, I wouldnt have to wait as long.The next time we wanted to order from Sugar Shack, I remembered this and ordered ahead. I got a dozen donuts, two burgers with fries, and two milkshakes. The receipt said that it would be ready in 35 minutes, so I got there in roughly 40 to give a little wiggle room. When I had submitted my order, it allowed me the option for curbside pickup, which I selected. On the receipt that came to my email, they said that they were no longer doing curbside pickup, so I wasnt super sure how I should be picking up my order.I parked and went inside. There were not any signs that indicated how to pick up orders that had been ordered online or for curbside pickup or anything, so I ended up waiting in line after a couple of people. The place was packed at the time. When I got up to the front, the person at the register said that she would start putting together my order. It turned out that they had not even put the donuts in a box... Or started cooking the burgers and fries were making the milkshakes. I stood there waiting for a while until finally someone came over and said that I could wait in my car. I finally received my order about 30 minutes later. The order was slightly off, as the seasonings we chose for the fries were not used at all, but it was fine. The person who delivered them to the car was very nice (and I should note that despite the super long wait time, I was also very nice. No good comes from being mean to people, as far as Im concerned.)Overall, still four stars because Im sure they are understaffed, like all the other local establishments. The donuts are great and their lunch food is decent. Expect a wait and maybe dont bother ordering online thinking itll save you any time!

Nice staff & fantastic vegan donuts! Coming from NYC its hard to be impressed by vegan baked goods but these were excellent. Pictured are 5 vegan donuts and 1 maple-bacon that my wife loved.

Their doughnuts are so good even when cold!

Delicious and if they do not have it on the shelf, you can ask for a certain flavor to be made for you fresh. The only reason I gave it a 4 was because I ordered a dozen donuts, but when my family drove off and checked, they only boxed 11, and it was too late to go back. And nope! No one else nor myself ate it! If we were only nearer (the one in Virginia Beach closed), we would have gone back for the missing donut.

I ordered 3 burgers. Bad service at the counter as he couldn’t keep track of my very simple order, so it became 2 transactions. Burgers and fries were all over cooked and terrible. Drinks were flat. Extremely overpriced for the food quality, even if it had been good. Cost twice as much as I would have paid someplace like 5guys.

Everyone was so friendly and personable and happy! More than plenty in terms of staff. I got an iced coffee with coconut and vanilla and a Samoa donut. Did not get pics but the prices were great and it was so yummy! Parking can be tight but dont let that deter you.

I have never been let down by Sugar shack in my life. Since moving from Richmond, anytime I would be in or around the area, this is a must stop. Even if that means I have to take a slight detour whenever going to Kings Dominion, it’s happening. Best donuts ever, Samoa as well as the blueberry or red velvet cake donuts are my personal favorites!

Visiting from another state. I was soamped when I saw there was a vegan friendly desert shop in Richmond. My first time trying a vegan donut as well. I got two of them and omg soooo good. Definitely getting some more before I leave. And the cashier was nice and stylish (in her unique way), love it. And the shop is so cute as well.

The employees are not friendly at all. They dont even greet customer with hi and smile. Their faces are all sad faces!The donuts are good. But I saw a fly hopping on the donuts.

Sugar Shack catered our wedding and the donuts were a hit! Always tasty and the guest loved the grab-and-go option so they could keep dancing. We also provided donut bags so they can take some home with them at the end of the night.

Some of the best donuts I’ve had in a while! Very fresh and unique flavors. We tried the French toast yeast donut and a lemon Oreo long john. Both were amazing!! Also- very affordable! Some craft donut shops charge upwards of $5 per donut but not here. Can’t wait to make this a weekend tradition.

I only came for a cup of joe and a donut. Tasty stuff. Worth a visit.

Plenty of vegan options. *NOTE* the donut prices are set up by shelf and labeled by “Classic” “Special” and “House” so you can match the price on the board with the donut label. I went tug Chocolate glaze chocolate chip and salted caramel glaze. They’re a cross between yeast and cake donuts so they’re a denser than yeast and lighter than cake. Lots of non-vegan options also. Well priced (two of my donuts pictured were $3.45).

Small but friendly and big on taste. Hardest part deciding what flavor. This mornings choice was smores and it was delicious. A camp fire without the camp fire which is just as well because I was eating it. Ill be back while Im visiting Richmond. So many varieties and so little time....

This place is a little inconsistent... sometimes, the vegan shakes are REALLY good and creamy, and sometimes theyre icy and watery. Sometimes the baked goods are really soft and stuffed full of custard, other times theyre stale and have a dollop of cake frosting in them. Sometimes you get fries with your sandwich, sometimes you dont. The chicken sandwich has been delicious every time Ive gotten it, even though they regularly forget my fries.

My first visit to Sugar Shack OBX. Did not expect such wonderful food and treatment. Nothing fancy but my large fried shrimp and okra were delicious and plenty of them ! Served with a smile and the ambiance of an OBX upscale fish market I was delighted and satiated. These folks are serious about good food and service.

We love Luther Burger and go to the Hugenot location.We opted to go to the Richmond Luther Burger because we were out that way. We ordered a vegan hot dog and a vegan burger, fries, and vegan shakes. My husband ordered online and we checked in online once we got there. We waited for a half hour past the time the order was supposed to be ready. I called to make sure they knew we were there and its a good thing I did because apparently they didnt know we were there. So we waited for them to make the order and drove home. We were sorely disappointed when we opened the bag. My vegan burger was missing the tempeh bacon, was a sloppy mess, and the bun was stale. We never got the vegan hot dogs before and thought it was going to be a pretty good hot dog as it cost $8. My husband got it with tempeh bacon and caramelized onions. When he unwrapped the hot dog, it had less than a spoonful of diced raw onions, one piece of tempeh bacon torn in half and stuck on either side of the hot dog all housed in a stale bun. The hot dog was very small and looked like the LiteLife hot dogs you can buy at the grocery store that cost $3 a pack for 8 of them. This sad little hot dog wasnt worth $2 let alone $8! Normally I wouldnt complain but this was ridiculous. So I called and they were very nice and apologetic about it stating they were understaffed and had new people working in the kitchen. They issued a refund for the hot dog. But I dont think we will be going back to this location or getting the vegan hot dog again.

Literally the best apple fritter Ive ever had, we will be back for more.

Fresh tasty donuts. Many vegan ones.Tip: to make them calorie & fat free, shake the box

Clean, pleasant, atmosphere. Pastries are varied in assortment. Yummy! Great experience. 👍

Best donut place in town!! Thank you for always being so kind!! (:

The prices have gone way up. The burger is still good, its just not as good a deal. Its pretty overpriced now.

Ive always loved sugar shack donuts, I brought a dozen to south Carolina for my coworkers and they loved it too

I placed an order online via DoorDash. 6 donuts, a burger and a hot dog.I wait 45 minutes for my order and 4 donuts arrived. Not even all 6. No burger. No hot dog.It’s annoying but mistakes happen. I called the store and the girl working told me she was working alone and overwhelmed, she initially apologized for the error. I was prepared to just chalk it up to humor error, contact DoorDash for a refund and move on with my life.But what really tipped the scales was that the employee I talked to had the audacity to imply as the conversation was wrapping up that I was lying because she’s worked at sugar shack for ‘a long time’. What???I would not recommend this sugar shack to literally anyone but I WOULD recommend to this particular sugar shack that they hire employees that don’t blame the customer for their inability to count to 6.

~NO GF VEGAN OPTIONS ON THE WEEKEND~Very disappointed. Traveled all the way from DC Metro to discover this. SMH Please update your Google info. I couldnt get anything.My guy got the vegan sausage and was delicious.Almond Lattes were terrible.

Great customer service and delicious fresh doughnuts! Only thing to mention is if you order online for an early morning pickup, call them before you leave as the doughnuts need time to rise and cook - anything fresh may not be ready until after 8am. Boston Creme, the doughnut holes, and apple fritters are some of our favorites!!

Ordered a vegan burger meal with everything but sauce got it home and realized it was a double Burger with no cheese and had sauce on it, granted I should have checked before pulling off, ok so I went back let them know they gave me a new meal and got it home took a bite and yuck. The burger tasted liked it had been pre cooked and sitting, with a cold piece of cheese on top, fries tasted like they were redropped. Overall I would not try it again. Makes me wonder about their donuts. Anyways, They seem very overwhelmed in there and they could really use some help.

This place was fine. The donuts are all basically vanilla icing with toppings. The donut itself is good, as are the toppings, but it lacks creativity.

Yummy donuts! Unusual flavors but they all are delicious. The peanuts in the Babe Ruth donut were a little too much for a light fluffy donut, but the coconut on the Samoa donut was just right. No indoor seating, but they do have a few chairs outside in the parking lot area. Definitely worth a stop.

I really enjoyed the old fashioned cake donuts. The other donuts were great too. All around enjoyable. ❤🍩

Ladies behind the counter were very friendly and kind! This is definitely hands down our favorite donut spot!!! Must haves are the maple donut & the vanilla coconut!

It wasnt to busy, they have lot parking so you dont have to look on the street. The donuts were super soft and the coffee is strong. They offer a nice verity of hot teas.

Love the maple sugar donuts, coffe not so much.

Best damn turkey burger I’ve ever had just don’t tell my mom..

This review is based off the Vegan food that is served here at Luther Burger. The vegan hotdog was horrible! Super dry and I asked for onions which were just tossed into the box not on the hotdog. The vegan burger had no flavor and was extremely dry.

Missing half of my Doordash order.The other half of the order was stale!Would give -2 stars if I could.Never ordering from here again.

Our first time here (as we are new to RVA). Great service. Slightly longer waits than usual (apparently) due to Mothers Day. Staff was personable and gracious. The donuts were outstandinf. The uniqueness and variety of flavors are enticing enough for us to be back soon!! We will also come back to try their burgers!!

Love this place. The donuts are always fresh and they offer different varieties. 😋

The fruit based donuts have some tartness and are a good way to cut the sweetness, the others are just really really sweet. Ive been really bummed by the coffee drinks everytime. The last dirty chai I got was so bitter I couldnt drink it.

I live out-of-town and I was looking for a good to-go breakfast; Sugar Shack was exactly what I needed. The iced coffee was smooth, the donuts were delicious, and the staff was friendly.

Sugar Shack and Luther Burgers got the best doughnuts (whether its ringed or filled) in RVA (besides Krispy Kreme, Dunkin and Country Style Donuts).

After a year dealing with Covid-19, I was disappointed with the wait time as there was hardly anyone in the store. Seemingly, online orders are a priority over someone waiting 3+ minutes at the counter.In any event, donuts are still tasty and delightful.

Purchased donuts there for the first time and not planning on returning. Nothing fancy donuts cost $28 a dozen. Extremely pricey.My mistake it was $23 not $28. I spoke to the manager and they will inform clients on future purchases the cost when placing orders. They also offer a bakers dozen for around $15 which is the typical charge. I raised the review to 4 stars because they responded to my review within a hour

Best doughnuts youll find and the ONLY place youll find vegan doughnuts.

Miss having one of these in Charlottesville. So good, so friendly and delicious burgers fries and donuts for vegans and omnis 💗

Worth a stop if youre vegan and heading through Richmond! Its a wait, but worth it (or order ahead!). Best apple fritter weve had in years, vegan or not. Best coffee weve had in a while, as well!

I found the doughnuts to be pretty dry and bready.

Vegan shakes, donuts and burgers! The variety of shake flavors is impressive

They make homemade donuts which are awesome. The coffee here us 2nd to none. I love this place. It can get crowed in the morning but who cares. Their donuts are worth the wait. 😍****Update**** 11.30.2020Since they offer Luther Burgers now.....OMG! Please take all of my money!! I tried the Crab Sandwich with Old Bay seasoned waffle fries. 🤤 So So good. This is my 3rd one and I just cant get enough. I highly recommended this place. Come early in the morning for a donut and come back in the afternoon for lunch.

Meh! 8:01 last night lights were on Open sign glowing.....went inside sorry were closed Me but your Open sign is lit yeah.....were waiting for a customer to come in, sorry

I genuinely do not understand the hype as I can find better donuts almost anywhere and they’re just not good. Not to mention I’ve heard from former employees that the owner is a terrible person and mistreats them (unless there’s been new management since 2020).

Awesome little hole in the wall w excellent coffee and great donuts

Delicious donuts and a large selection of vegan treats!

Got a mix of donuts from here and they were all fantastic. We were surprised and delighted by the fact that the base of the donuts werent sickeningly sweet, and really relied on the toppings to complement the flavor. The frosted donuts also arent overly saturated with thick frosting, theres a nice methodical layer that strikes a good balance. I got the samoa donut and loved it.

Donuts and Luther burgers were very good. Inside of store needs a makeover and cleaning

How does this place have such good reviews? Sure the doughnuts are fine but the staff is rude, plus their social media bashes customers and is very unprofessional.

With this place only being two blocks from where I live, I’m super upset that it took me almost three years to come and try it. This place is AMAZING! I’ve only been here twice so far, but through six doughnuts and the best chai tea latte I’ve ever had, I can definitively say that I’m certain there’s not a bad thing here. I’m so excited that I finally tried this place, and I can’t wait to keep coming back.

These donuts are awesome. Definitely recommend the Samoa donut, and the plain glazed and sugar are great as well.

I am really interested in this restaurant foods. They serve very well but I recommend that they keep the spots clean. The rest is fine

Service was great, donuts were stiff, iced coffee was awesome.

Very good donuts and excellent coffee. They make an awesome Americano! However, the staff was a bit odd and borderline rude!

These are amazing! I just wish I got there earlier, they ran out of my favorite 😭

Ive been here for years and now you can get Great food, Great coffee and The Best donuts in the city in one place I love it here

Great food and doughnut spot! Staff was super friendly and helpful

Always delivers on quality of donuts. So many different varieties and flavors to choose from. I recommend to anyone in the area or passing by to try.

Great Service and delicious food...sweets I should say.

My order was taken quickly and delivered just as fast. The service was quite nice as well and would reccomend to anyone who loves authentic donuts. The only regret I have was forgetting to tip the kind young lady who assisted me today.

Great donuts. Every time I drive through Richmond I stop by and grab a dozen or half dozen. And the Luther burger is good too. Wasnt impressed with the crab cake though. The waffle fries are tasty too. Love Sugar Shack!

Always stop by on my road trips down 95. Every time.

Go early or the donuts taste dull on the afternoon and they run out of stuff

Unprofessional response blasting Becca Ps 1 star review on IG. This place is a PR train wreck. Who runs the social media/PR/general customer outreach, Cricket from Its Always Sunny?

I love Sugar Shack, and this location being the original one makes it that much more special. It may not have any outdoor seating like some of the other spots, but Ive found the quality to be A+ consistently vs some other locations that are sometimes off. Staff is always super friendly, and I love the way the shack is decorated inside. I am so thankful this place exists. Best chai lattes ever, and the salted caramel donuts are mind blowing. Yes, theyre that good.

Great product. Absolutely terrible service. Don’t come here is you have somewhere to be.Update: we waited 50 minutes for 3 coffees and a box of doughnuts and as we drive away we realized they didn’t make any of our drinks right.

Love the donuts and great customer service!

Just the smell of this place says it all 😍. To be able to see them make the donuts and eat them while they are warm and fresh. The coffee drinks are great, the staff is awesome. Ive never had a bad experience here. I rock my sugar shack shirt loud and proud in NH. I make it a point to visit twice while Im vacationing in RVA.

One of the best donut spots in Richmond.

Really really good donuts. Coffee was acceptable, but the donuts make up for it.

I can’t drive by this place without longingly looking at it like a lost lover. I’ll never be ready to say goodbye. Thinking about you.