Ok so these guys was extremely helpful, knew what they was doing and got it done. They was very knowledgeable, also side note I will never buy anything. From HP again should of listened to my gut I feel like their Op is faulty so they can make a extra buck or 2

Went in today to get an estimate on repairing my laptop frame after busting it open pretty badly along the side. Michael was super helpful/informative and gave me a thorough quote with a few different potential price points based on what the damage would likely turn out to be. They got back to me less than a few hours after dropping it off with a full diagnosis and price that turned out to be about $50 less than a quote I got at another store.Id give 6 stars if I could and will definitely be coming back in the future for tech problems.

I dont feel 5 stars even does justice enough for this place. Theyve got some of the most informative and friendly staff who are willing to level with you and are both fair and honest. This has to be the best repair shop Ive ever been to. Very highly recommended! Better than any nearby competing chains

Edit: Had to go back because that computer wouldnt have passed a factory quality control check and broke down w/in a week. As soon as the new replacement arrived, the guys took it in and, once again, have done sound, professional work to migrate my files very quickly. Cant recommend the Computer Cave highly enough!Jumped right in to identify my problem. Made good suggestions to resolve it. Remembered me and recalled who my husband is. Kept me up-to-date on progress. Finished the repair quickly and charged me a fair price. Great local business and great to see one downtown again.

These guys are the best! Evaluated my dead hard drive the same day I brought it in, and because the data was not recoverable, they charged me nothing for that service. Then they put in a new drive, better than the old one. I also had some keyboard problems, and instead of charging me for a whole new keyboard, they scrounged up replacement keys, and charged me just a few dollars. The whole job was done the day after they started. I will definitely be a repeat customer! Give them a try - you won’t be sorry.

I run a corporate IT department and these guys will be my first call when I need a lifeline on an Apple product repair that my team cant do in-house. I had them replace a cracked screen on a Dell PC laptop and was really happy with the entire experience. Highly recommend.

Great guys who do excellent work at a fair price. Highly recommend !

Very honest and friendly service. Luckily my problem was not a huge deal, but I have complete confidence in returning for all my future issues

WOW!! 10 stars for this customer service! I dont know if its the southern Virginia hospitality, but the guys here are amazing! Had a new battery and trackpad installed. Parts came in quickly and service completed in a few hours. They even helped me out when I was in jam and couldnt pick up my computer on time. Highly recommend this crew and it will be much cheaper and quicker than any other computer repair!

Best computer/phone repair shop in Richmond by far! Quality service and care, affordable pricing and not only do they care about properly fixing your tech but they truly care about the best option for you and your well being!! 10/10 ⭐️

Friendly, knowledgeable and dedicated to their craft! These guys know what they are doing, and they were able to help me out with a quick turnaround. Highly recommend the Computer Cave!

Awesome service. Sent my Samsung Tablet to be repaired at a Samsung location. They lost it, then kept it for three weeks and returned it, saying it couldn’t be repaired. Brought it to Computer Cave; they repaired it in 24 hours and it is as good as new. They are knowledgeable, courteous, friendly, and fast. Thank you, Computer Cave.

Great bunch of guys. Helped me with a build I was having problems with. Love this place.

The folks at Computer Cave got my laptop running like new after a series of problems. It took a while to get the necessary parts, but the end result was worth the wait. They even installed two other parts at no charge because of the time delay!

Im pretty sure I have already left a review when I first came to computer cave forever ago, but I need to stop by again to give extra thanks to these guys. Their customer service and quality of repair they do is unbeatable. I wont take my apple products anywhere else because not only are they affordable but they will make sure Its done right. Thanks again friends!

Did a great job with my obscure video processor, very friendly and knowledgeable.

These guys are miracle workers. They won’t let you down! Thank you for your awesome work and I appreciate all that you guys do!

Not only were they able to figure out what was happening with my moms laptop, they were able to recommend a great spot for dinner. The customer service in this place was very upbeat and personable. I highly recommend this place!

Highly recommend! If you have any issue with your computer (or phone) and no time to spare ...these are definitely the guys to bring it to! Tried-and-true, Time After Time they have shown their ability to assess the situation, correct / repair it rather quickly without skimping on the customer service NOR trying to break your bank! I also truly appreciate them not trying to sell me on just anything... However they will make recommendations that are useful to my needs! (competitively priced WITH warranty...did I mention the amazing warranty?!?!?! ) 👏👏👏👏👏

It is only after a lot of soul searching that I have decided to write this review simply because a one time piece of bad advice can just be a bad call. But that has not been my experience with Computer Cave I took my 6 year old $350 computer there for advice. Should I trash it or fix it? Fix it for $315. It will be as good as new and I would not need to buy word program Since the one i have was fully paid way back when. It will be ready in a few days. Actually it took 6 weeks. Also I was using the wrong charger and needed a new one which probably caused the problem even though I had always used it since it came new with the computer. Got it home it would not turn on. My wife returned it for me and before she left the shop and without me being consulted she paid them another $750 for another repair and a suggested terabyte if memory. Much of my memory, including a complete book was lost during the repair, it had to go back again to have what was not lost including thousands of pictures to be restored, they had mostly been encrypted. I was also sent home with the wrong charger that did not fit my computer and after 2 days of arguing which almost came to blows because I received a call with with many apologies admitting they did give me the wrong charger. So if I include about $24 in parking, forget about trips there, then add $315 plus $750. I ended up with a 6 year old computer that had originally cost me $350 after having invested almost$1100 based on what I believe was initially a bad call but later a not so honest sales pitch to my wife. It is my opinion that in the end this turned out to be another scam perpetrated on an 81 year old man and his wife. So, you be the judge about whether or not to use Computer Cave. As for me, my only expectation to have additional contact with them is in a small claims court

Love this place! Best prices in town! Very knowledgable! Quick service! Very happy with the end result! Will be a repeat customer!

The team did an excellent job in replacing the battery. Additionally, they were able to order/replace it within a short amount of time.

The service at Computer Cave is phenomenal. I cant recommend them highly enough. They have been taking care of my 2013 MacBook Pro for a little over 2 years now. They have fixed a faulty battery and soup spilled on a keyboard. They stand behind the work to the point where they replaced my keyboard again at almost no cost even though we were both uncertain if I had spilled something on the keyboard again.Theyre honest, fast and stand behind the work.

From the 1st time I went there the service was prompt and on point. I tell everyone about this place. Thank you Shane for gr8 work and being courteous.

I highly recommend the Computer Cave in downtown Richmond. They assisted with a logic board repair and returned my MacAir fixed within 12 hours. Really impressed with their service and this quick outcome, so definitely check with them first if you have any Mac issues!

Very helpful and knowledgeable staff. Will definitely return if my sons ever have trouble with their Xbox consoles in the future.

Store has done a phenomenal job with my computers in the past. Pricing is fair, going through negative comments do not in any way, reflect the level and quality of work I have received! Thanks for your good work doods!

If you’re looking for an honest and fair place, you’ve found it. I was having some minor issues with my laptop and asked if I could stop in via Instagram and was messaged back within a few minutes. Upon arrival everyone was friendly and they were able to look at my laptop.They explained the issue and actually recommended me to talk with apple to get a free replacement part instead of telling me to do it in house earning themselves revenue.This was my first experience here and I will continue to come back after this awesome level of honesty and customer service.

Glad I found these guys, convenient location and helpful, fast service. They quickly diagnosed the problem with my PC desktop, clearly explained my options and pricing, and had my computer fixed within the day. Definitely recommend.

Brought my iPhone6 in to have the lighting port repaired and the battery replaced. Was given an estimate under $100 and a time frame of 30-45 min for the repair. I walked to a nearby restaurant and ordered a sandwich and soon received a call my phone was ready before I had even finished my food. Picked up the phone, the new battery both charges and holds the charge. Perfect service.

This place has great service! I had a hard drive issue on my PC and they were phenomenal in helping me get it sorted out. They fixed it the first time and it worked great! Turned my computer again it wouldnt boot took it back and found my hard drive had died, RIP. They gave me credit and replaced my hard drive. They have earned my business from hence forth.

Excellent service on micro soldering my iMac. Will be back again

I was very impressed with the service I received at Computer Cave. The Technology services were exquisite and top notch. I will not only recommend Computer Cave, but will definitely make them my service center for all my computer needs.

Very happy with the iphone and MacBook repairs they completed for me. No need to go anywhere else. I highly recommend Computer Cave!!

Awesome personal care of my favorite laptop. Fabulous customer service. Make you feel like you walked in your living room to get your computer fixed. I will be going back if I need service again.😄

From the first phone all the way to the final transaction i felt valued as a customer and when i left with my fixed Xbox One X i thought of them as family. They explained what could be wrong with the system before viewing it, when i got there it even turned on and ran properly which made me look crazy but they did not ignore my plea on the issue. After i explained he instantly knew it was an IC Retimer issue. Not only did they fix it quickly, but also stress tested it as its a family console. Also showed me the issue with pictures and explained what they did. Theyre very professional. But in my words, bottom line, they are the f***ing bomb. 804 stars outta 5 boss.

Great experience, they literally cost themselves money by giving me great advice but are gonna recoup that when I come to them with any computer issues moving forward!

Great people that know what what theyre doing, and really reasonable prices.

Fast, friendly and great prices. Not trying to sell you warranties and accessories. Get in and get out. Excellent business! Will recommend.

Genuine, no hustle, helpful and quick.

Replaced the failed charging port on my cellphone. Excellent and fast service. Michael was super.I will be taking both my laptop and desktop computers to Computer Cave in the near future to have a few issues resolved with each.I am confident they can resolve those problems.

I called Computer Cave and told them the problem I was having with my computer, brought the computer into their store and had a fixed computer (at the price quoted) by EOD. Great guys and great job!

So helpful and knowledgeable in helping to retrieve hidden files on my external. Great experience. Thanks!

Absolutely amazing experience! Very quick, knowledgeable and helpful. Knew exactly what to do and even offered to schedule me an appointment with Apple when they couldn’t help me anymore. Only been once but I will always come back to them if I have any more issues. Highly recommend

I went here to get my hard drive replaced on my iMac. Place was clean and professional, they did everything they said they would do, in a timely manner. When I got home and hooked up my computer runs beautifully, practically like new. I am extremely satisfied and updated recommend this place to anyone for any repairs including but not limited to iPhones, iPads, and iMacs. Ten out of ten.

I spilled water on my Macbook air and what i thought was a simple problem with the left audio speaker, it was actually part of the logic board! I frantically called Computer Cave dozens of times about questions about what to do and they were always so helpful, especially Shane! They worked efficiently on my laptop and gave a way better price than the Apple store. I really appreciate them quickly fixing it up because there was a lot of tears shed and so much frustration. I cant believe everything is all good now. Again, I really loved the people who work here and Im so grateful to them!

I went back there after being told at another place my Ipad was not originally fixed correctly by them. They showed me that it was in fact repaired extremely well and then went WAY beyond what was expected by addressing a new issue I had with it. These guys blow away the competition and are far more knowledgeable. Drive the extra distance if needed and only let Computer Cave handle your devices!

Great customer service fast repair time and extremely knowledgeable techs

These guys were great. When my desktop mysteriously shut down and a burnt smell filled the room I took it to them and the owner personally took the time to diagnose it. Then when they found out my graphics card got fried, they threw in a temporary one and sent me on my way. The kindness, trust, and professionalism was unlike anything I was ever expecting. I would definitely go back to these guys, no matter what tech issue I encounter.

Great customer service greeted me well for my first time being there.

Good service affordable prices quality product for xs broken screen

Always a pleasure here. They got my Xbox up and running wit updates and did it all wit customer satisfaction.Has to 💘 these guys service.

I had taken my hp pavilion to several different places in the hopes of getting it fixed so that I would not have to buy a new one. I actually found computer cave after another computer repair company screwed up something entirely different, after repairing the original issue. I had taken my laptop back to the original place (before going to computer cave) and complained about my keyboard not responding. They did an online keyboard check and it appeared that everything was fine (of course my keyboard was working again as I was taking it back in to complain about it not working). However, after getting back home and pulling it out again, random keyboard keys were just not responding and I was just frustrated. Thats when I called Computer Cave (I called several other places before calling CC, and honestly just felt a good vibe over the phone). Michael answered, was very cordial, and said he could do a diagnostic right away. I then made my way over over to their place of business and they starting helping me right away. I could tell that Michael and his business partner or coworker were taking extreme care and caution when looking at/disassembling the computer to diagnose the issue (the issue that the original repair place actually caused). They were able to figure out why random keyboard keys were not responding, as well as the keyboard backlight, and took it back behind the counter into the repair room. They were able to fix this issue by switching on some sort of switch (I am not computer literate) inside the hardware of the computer that should have been switched upward. This fixed my keyboard response and also the backlight issue. Michael also pointed out that the charger I was using could cause potential damage to my computer. In fact, the charger I had been using was not really charging my laptop at all and actually may have caused the original issue I had before (a damaged charge port). The charger was damaged and was missing a piece inside of it that would connect to the laptop charge port. Again, this was something else I had not noticed, because I had just gotten back my laptop the day prior from the original repair place. The moral of the story is that Michael and his coworker (didnt ask his name) actually fixed my laptop and did not even charge me. They were just really nice guys and I could tell they were passionate about what they do. The whole experience lasted about 25 minutes. They explained everything they were doing and the tests they ran to make sure that these issues were fixed. Michael even offered me advice on specific chargers to use that best fit my laptop. I never write reviews, but I was compelled to write one about this place in particular. Im not saying they will repair your computer for free, but the work they put in is meticulous, focused, and high level. I really do appreciate the help I received there today. Thank you.

Been here for both my laptop and phone and they were so helpful! Great prices and they are super knowledgeable. Best electronic repair place, highly recommend to anyone having problems with their devices!

Extremely friendly, easy to work with. Great prices. Thank you guys so much for helping me out so quickly. Clean business. Impressive.

They were so nice and helpful, fixed my computer in twenty minutes. Highly recommend

Rep just helped me tremendously I couldn’t buy a charger from him because they don’t sell them but he solved my problem!

My mother and I went to Computer Cave for an issue with her laptop that our hometown computer specialist could not fix. Not only did the employee listen intently as my mum described the issues, but his replies showed that he knew his stuff. Sure enough, they had the matter resolved within a few hours. Overall, they provided great service!

Very helpful and professional. Fast turnaround.

Due to my need to repair my broken computer screen that now had black out, I searched Google and found Computer Cave. I called and was greeted with a very friendly and receptive response from Shane. I told him my issue and he confidently recognized my probable problem and suggested that I bring the computer in for further analyzes. Upon entering the store I found it to be a direct representation of what I had experienced on the phone. They looked at my equipment gave me a quote (which was within my budget) and estimated time it would take for repair.Computer Cave delivered exactly what they said and all with style, smiles and sureness. I am very pleased with the entire experience and would and have recommended them to others for their services.

These guys were knowledgeable, helpful, informed, and enthusiastic. I was so glad to find them after the Apple store was so unhelpful (and surprisingly inflexible) as were several other big box resellers. Computer Cave provides great value and remarkable service. They are my ‘go-to’ from this point forward... they should be yours too!

These guys are the best. Every time I have an issue with my laptop I bring it to them. They are professional, friendly, and their prices cant be matched. Ive never even had to wait more than a day to get my laptop fixed. If youre having issues with your tech bring it here first!!!

Great people to deal with. Courteous, quick service and very Profesional. Thanks to Shane for the help

Me and my fiance actually found Computer Cave by luck and its been an amazing experience. Theyre extremely patient and always available when we need them. The prices are reasonable and the quality of the products are exceptional.

I contacted computer cave because my computer wouldn’t come on. They told me to come in and they’ll look at it. Shane provides excellent customer service and was able to get my computer working within 5-10 minutes. He was friendly and very professional and saved the day for me. I highly recommend you contact them if you have any issues with your electronics. I will be returning to computer cave if I have any further problems and you should too. GREAT COMPANY AND STAFF

Came in for a diagnostic thinking Id leave my computer and hear from them in a couple days and they took care of me on the spot, sourced the likely cause of the trouble and took care of the issue. Very knowledgeable and friendly - couldnt recommend more!

I had some responsiveness issues the night of a huge paper that was due at midnight. Computer Cave was one of the few places that was still open in the evening, so I thought that this would be my last hope. I rushed to Computer Cave, where I was greeted with a smile and professionalism. I explained my issues and they immediately took a look at it. They were kind and chatted with me while they ran some tests on my MacBook Pro. Within 10 minutes, I was out the door with a fixed computer. If it wasnt for Computer Cave, my paper would have been late, and I would have had other issues on my hands. Great business and even better people. I would give 6 starts if I could!

Computer Cave is the best there is with repairs HANDS DOWN! Very quick, very professional, definitely my go too for any repairs!!

Highly recommendFast serviceGood customer services

I cannot reccomend this place enough, super nice people and they got my Dell laptop fixed in just a few days for a great price! Thank you!

I am absolutely thrilled to write this positive review. Shane brought back life to my MacBook Pro that I spilled ramen on 3 years ago and had been dead since without any hope of recovery. Initially when it happened, the repair cost was as much as buying a new Mac, so I decided to just replace it. However, I wanted to check and see if anything could be done and to my surprise, Computer Cave got my Mac up and running for a fraction of a cost!! I asked for the battery to be replaced but I was told that the battery was in great condition and doesnt need to be replaced.. (HONESTY!!!!!) Plus none of my data was lost (I was overjoyed to relive memories I had stored) In short: this is the best place to get your devices fixed. They are honest, do not over charge, gives 1 yr warranty on repair, fast turn around, plus they regularly update you on progress.

This place is awesome. Shane & Andrew helps me out a lot. They are both very knowledgeable in the tech world, They have great customer service. Would definitely recommend Computer Cave! Thank you you guys!

They replaced the battery in my Pixel 4 XL for a very reasonable price and very quickly. I will definitely use them again.

Guys do a great job, very friendly.

The two men there were PHENOMINAL! Stayed open to fix my phone that took forever, great coversation and amazing service. Better than any Apple store I’ve ever been to💯👌🏻

Fast and friendly with a great price

The people at computer Cave are definitely top notch professionals. I gave them a call to see if they could fix my Xbox One X no display issue. Over the phone we determined it was more and likely a bad retimer. Brought it in and 1 business day later received a call saying my xbox was fixed and ready for pick up. Once there I was greeted with one of there professional technicians who went over everything with me showed me that the Xbox was indeed working on a display there in the front. Not only was the retimer replaced but was also told new thermal paste was added and thermal pads where out of line so those were also readjusted. Thanks again Computer Cave!

I picked this place because of the countless good reviews and Im very glad I did. The team definitely seemed like honorable and trustworthy folk and I will be going back here if I need anything else fixed in the future!

Fixed my computer with no problem. Took a little bit longer than expected but my overall experience was positive.

Had my phone fixed twice here within two weeks. Really helped me out on giving me a good deal!! Thank you Shane and Andy!

The nicest people to deal with and they will only do what they know how. Even though they couldn’t fix my hard drive there they explained everything and recommended other places to me. Amazing service.

Excellent first experience with the guys at Computer Cave. They quickly diagnosed the issue with my Mac, and had the repair completed within an hour. Friendly, knowledgeable staff and quick turnaround. Ill be a repeat customer, for sure.

If i could give Andrew and Shane 10 stars I would. I own an IT consulting company myself now for 20 years and I know tech talent when I see it. These guys are all stars, professional, friendly, prompt. All of the same traits we pride ourselves on at Cloud Managed Services Group. Great job guys. Thank You!

Took my computer here and these guys couldnt have been nicer. The work was done very quickly and my machine works wonderfully.

I am so happy to have discovered Computer Cave. Andrew and Shane are so friendly, knowledgeable, and responsive. I experienced major damage to my tablet, and thought that recovery was a lost cause. Magicians that they are, however, proved that the tablet could be saved. I believe that their knowledge is even more extensive than what I experienced, so that I would recommend them fully to customers who need even more help than I did. They are operating at a very high level of professional expertise, indeed. Computer Cave, thank you for all your support to me!

Customer service is top notch! My daughters computer is running like a charm. We’ve used their service twice and will definitely be back! One last thing, the prices on the refurbished Macs are unbeatable.

It is so comforting to work with professionals who not only have knowledge and expertise, but good business sense, too. Thanks for helping me out with some really old files.

I am tech savy but not an expert and I needed someone with their skillset for data recovery. These guys did an awesome job recovering data off a phone stuck in bootloop. Cant recommend them enough!

These guys are always polite, professional and knowledgeable!

There is not enough I can say about the team over at Computer Cave. Friendly, professional, and above-and-beyond customer service is just the start. They gave me multiple options to continue to keep running my business while not breaking the bank. The best sellers and repair shop for anything Apple related. Will be sending all my friends and family to them from now on. Keep doing what you’re doing guys and you’ll be where you wanna be in now time!

Excellent professional service and incredibly quick turn around (wayyy faster than I expected) - plus, the price was super reasonable :)

Really fast. Great work. I took my laptop in when my charger port broke and they had it ready the same day that the part came in. The repair involved basically taking all of the components out and microsodering the new part in. Turned out great. Very very happy with it.

Very impressed with the shop! Quick turnaround times, clear communication, and excellent quality work.

These young guys are awesome! i had given up on recovering y wifes 3200 photos but they did it!! Thanks again CC!

I like the place and the work 😌

Very Kind at Courteous

It was good doing business with this company, very helpful and knowledgeable, thanks for the help.

Community rich and friendly! Shane is a stand up guy and extremely knowledgeable.

Shane was absolutely great! He put on hold a 2017 MacBook Pro for me until I could get in and check it out, prices very fair and great location. Highly recommend for computer repairs or if in the market for a like new device.

They were efficient and friendly, just fantastic—they fixed my son’s XBox One within hours of my dropping it off. Their pricing was $30 cheaper than another provider I found who was going to take 1-2 weeks to fix it. Highly recommend Computer Cave!!