Absolutely the Worst one out there!!!! I have been to many other places. I do not recommend James he is very rude has horrible customer service. I was driving another 35 minutes to chester to go to him just because of how rude he is!

DO NOT BUY THE INSURANCE!!! I had paid my Draeger payments every month for like 5 months. I was almost completely done with the program and my car was stolen. When I got my car back they had stolen the system out of my car, IDK WHY!?, but they did none the less. I called to make an claim and they DENIED my claim!!!! Like my car was STOLEN...so they claimed I owed $1800 in order to continue the program. Complete scam!!! I reached out to the head claims adjuster, and then their supervisor to be showed no remorse for my car being stolen or the system. COMPLETE WASTE OF TIME AND MONEY!!!!

The customer service here is outstanding! They are very professional and polite. I only had one issue with my device but they got me in the shop and took care of it immediately. I would recommend the Richmond location simply because of the employees.

These guys are amazing! They are always friendly and make this not so enjoyable experience actually enjoyable. I always knew each visit was going to run smooth and fast. Glad to have went through this with them!

Very professional and kind, works with you no complaints, very flexible, genuine and showed concern! Great customer service-at a difficult time of experience! I could write a book of great things strong recommendation! Thumbs up to Navion and James. Incredible workers! Astronomical staff!

IF YOU HAVE TO HAVE AN INTERLOCK PUT ON YOUR CAR THIS IS THE PLACE TO GO. THE GUYS HERE ARE VERY RESPECTFUL OF YOU AND YOUR RIDE. THEIR PRICING IS LOW AND THEY ARE REALLY GOOD WITH FOLLOWING UP WITH YOU AND ALWAYS ON TIME FOR FOLLOW UP APPOINTMENT. SO I GIVE THEM A 5 ALL THE WAY👍

Great service, very understanding and friendly. Couldn’t have asked for a better team during this time to have my best interest. If your having a hard time choosing what company to go with. Stop right here. Draeger is the one! Highly recommend the Richmond location.

They have always been accommodating to me and my schedule. The best place you can go as far as interlocks are concerned. Very nice people.

As someone who has used a lot of interlock companies (I know, I know)... I can hands down say these guys are the best in Richmond! The service is always amazing, fast, friendly, and professional. They have always been flexible with me in needing to reschedule or fit me in at alternate times! We laugh and joke and I actually enjoy my appointments. So if you have to get an interlock, although that sucks... getting one here with these guys will make it suck a whole lot less! The device is very user friendly as well and doesn’t mess up!

These guys are awesome and they will help out in anyway they can. Professional, Respectful and Honest to me and everyone else going through Interlock. I definitely recommend them to anyone and including company as well. Thank you for everything and keep up the good work. God bless yall

Good service the whole year no complaints. Anytime you have questions they are on point to help you out. Also they get you in and out with no problem. Great place to go to.

These guys at this location are amazing to deal with!!!!! They do the best to service you and your vehicle. I was with them for 3 years and haven’t had any problems with the device,company,or employees thanks guys for what you have done for me these past years

If you unfortunately need to get an interlock system put in your car... THIS IS THE PLACE TO COME TO! Extremely professional and they understand your time is valuable as well. The monthly calibration takes MAYBE 10 minutes and then youre on your way. Not to mention the fact that Ive never had a false positive with their system; extremely reliable. Dont go the cheap route and have to get called into ASAP because you blew a false positive. THEYRE WORTH EVERY PENNY.

This location is very professional, I would recommend this place over any other interlock services. Employees are very nice and helpful. I don’t have anything negative to say about it

Painless and friendly service. Word of warning, if they suggest you change your battery at the beginning, do it before it dies, otherwise youre in for a headache with your cars electrical system. Overall happy with the service, and to never come back here again!

Everyone here is so nice and so helpful....i recommend if you go through this experience to choose drager. I never had an issues with my device...they are so polite and professional here!

While having an interlock is not the most pleasurable experience, Navion & James made every visit simple & easygoing. They are friendly & down to earth individuals. *Fast & efficient service. Zero complaints.

Excellent service they had me in and out on the days of my appointments and they didnt judge me. They always put a smile on my face. I will recommend them any day!!!

We all make mistakes but these guys understand that and treat you with so much dignity and respect while dealing with such a taboo subject. Thank you guys for never treating me as less than human and even making me laugh.Don’t drink and drive kids.... 1 million percent not worth it!

Great service and a really friendly staff. I was always able to get scheduled quickly and was in and out when I was scheduled. Very easy process.

As hard as of an experience this was for me, the technicians at Drager made it so comfortable and easy. They are truly wonderful people with big hearts. If you require an interlock service, I highly recommend this company and team. They will take care of any needs or concerns that you have. Thank you Drager and your team so much!

I really recommend this Company and especially the staff at this Location. The experience in the beginning was as smooth as could be expected. I had a few qlitches on my part getting used to the equipment and daily use of the device which was a new experience for me. The Staff at Drager was extremely patient and cooperative in explaining and assisting me throughout this whole experience. I cannot say enough about their Professionalism and and understanding of my situation.

This was my first experience with an interlock. I never had any problems with the device or my car. Navion is the best! Great customer service. I would recommend them 💯 percent. Thank you Navion for making this part of the experience enjoyable.

As much as having an interlock device sucks, the employees here always go above and beyond to make the experience as painless as possible. Navian and his assistant were extremely helpful with scheduling and always friendly. If you have to choose an interlock provider, go to these guys.

Overall process of situation sucks but if interlock needed highly recommend. Technicians here very friendly, cool, and easy to work with

Great service. The guys were very helpful with all my questions and concerns. Service was quick and efficient.

The friendly staff make the unpleasant experience bearable. No one chooses to have an interlock device but the staff was not judgmental, very professional, and expedient in their work. I greatly appreciated it.

Excellent customer service, exceptional wait area seating, best logo in the business, device looks like an 80s cell phone so you can remain hip while testing on the go, thanks guys !!!

HAD A GREAT EXPERIENCE WITH THE WEST RICHMOND DRAEGER! EVERY CALIBRATION WAS SMOOTH AND EFFORTLESS PLUS THE EMPLOYEES ARE PROFESSIONAL AND FRIENDLY

Fast, efficient, and friendly guys. Always available to answer any questions. Highly recommended!

This experience was a definite plus for me. The gentlemen at Draeger treated me with the utmost respect at all my appointments and were especially prompt and expedient at all times. I would recommend Draeger with a five star rating!!!

Love the guys here..theyve been AWESOME for the last 15 mo...Highly recommend them above ALL others!

I highly recommend going to them for your interlock needs! They are always very friendly and willing to help!

Always super professional and courteous. These guys are really great. Thanks!

Easy to get along with guys especially the one guy with long hair he was extremely nice and helpful compared to other places ive been

These gentlemen were very helpful with all questions I had throughout this process and made it less painful than it already is. Very respectful and professional at each caliberation.

Highly recommend this location! Great staff who has been very polite with quick service.

Navion and James were great in helping me through this process. I had a wonderful experience through draeger interlock.

Navion and James at the Henrico location were beyond helpful during this whole process; they are flexible with times and always have an answer to your questions. They truly made this process less painful and always managed to have a smile on their face!

They are very good guys that works for Drager keep up the good work even doe it’s been a long ride thanks 👍🏽

Unlike many others in this process, these guys are polite, efficient, and understanding. Draeger, specifically the Richmond branch, is absolutely the way to go!

Friendly staff, easy to deal with, very quick appointments, as hassle free as this could have possibly been

I appreciated the professionalism of Nebian and James throughout the experience. They were helpful when I had issues and accomodating when I needed them to be. Really impressed with Nebian’s positive attitude.

Always very polite service and do their best to accommodate the customer.

Very nice worker very polite did not give me any trouble and very fast service.

Hello,I just want to say that Navion and James have been extremely supportive, courteous and professional during my interlock servicere requirements. I strongly recommend Draeger-Staples Mill location if you are required to have the EID in your vehicle.Thanks guys.Doug

Nice and knowledgeable group of guys. Very professional.

Friendly and knowledgeable guys that get you in and out in a timely manner.

I am not one to leave reviews or anything like that but the man working at the one in Richmond has got the be one the rudest men I have came across On countless occasions.

The guys (Navieon & James)at Dräger 6403 Dickens Place RVA were great. Respectful of my situation, courteous, informative and always answered the phone promptly to answer every question I had, and I had a lot.If you unfortunately ever get a DUI, come see these guys. Theyll treat you right and might even talk a little football with you.

If you need an interlock I recommend Draeger. No hassles and the crew was helpful and accomidating.

My Experience with Dagger was a positive one the team at the dickens location (ie, Carlos and Matt,) were always very helpful in fact went out of their way to make experience a positive one. So I want to say great job.

These guys were so great to deal with. I would highly recommend their service.

The people are good. The machine sucks. Literally.

The service at Draeger was very nice. Thank you.

Every time we come in, the two men who work there are extremely rude and condescending. They always have an attitude and respond with very sarcastic answers. The last two times they have given us wrong appointment times and put the wrong dates into the interlock, forcing us to come in early and then making us wait half an hour. Its already inconvenient enough having to have an interlock in the vehicle, but having to deal with this atrocious customer service just makes it even worse.

Great service ... extremely polite and helpful

I have had my interlock in and removed Been having the pleasure of Carlos and Matt being my technical support and helped with many issues and were a phone call away every time hand have recommended them over smart start any day as far as I am concerned they have made a bad situation much more bearable and actually a little fun!!!!

Great customer service..... crappy situation but they make the best out of it!!

Always had decent service and no problems getting in and out. Issues with equipment failure were the only problems.

Navian made an unpleasant period in my life much easier because hes easy to work with and hes pleasant. Hes also very professional and will get you in and out in no time

Professional, work with you, and always on time 👌

Awful messed the inside of my car up by breaking plastic fuse panel. And other plastic inside.

Impressed with the proffesionalism of the staff.

Great experience and very professional

Helpful staff made a bad situation more tolerable.

Great customer service

Great experience

Good staffs

Very friendly and professional