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Livewire
4900 W Clay St, Richmond, VA 23230, United States
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Livewire

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Ro
Review №1

Patrick from LiveWire has installed an unbelievable amount of technology in my Smart Home. Theyve incorporated cutting-edge Audio/Video capabilities in this house than even I had envisioned.

Ch
Review №2

The 2 guys showed up to mount a TV on the patio with sound bar. Super professional and nice. Super good dudes. The mounted the TV perfectly and cleaned up any mess as well as vacuumed. They did not leave until everything was perfect and until I was happy.I will use them again. You should too.

Br
Review №3

I have used LIVEWIRE for two years to setup speakers, a sound system and a universal remote for my living room. They are highly knowledgeable, respectful and thorough. While not the cheapest, the value they provide is worth it!

St
Review №4

The team was exceptional! Courteous, experienced professional and always timely. Every step of the process was defined clearly and carried out precisely. Best AV experience we have had after several builds in the past. I recommend them highly.

Je
Review №5

Livewire always does an A+ job installing the equipment and making sure you are happy with the end results.

Gr
Review №6

Brad and Matthew took care of us the whole way from set up to install! Our exterior lights look incredible! And are functional as well!

St
Review №7

What a great experience we had with Livewire. They showed up early or right at the time they told us they would and they did outstanding work.

Th
Review №8

The 2 technicians were real pros. Knew the product back and forward. Instructions were simple and clear and we are extra ordinarily pleased.Highly recommend live wire and Gregg his team

Ru
Review №9

Great customer service and guys stayed until the job was complete!

Da
Review №10

Mike & Matt were great. My recommendation: You should provide detailed instructions on how to operate everything.

St
Review №11

Josh and Matt did an excellent job installing the security system. Very professional and easy to work with. Very patient and willing to help understand what they have installed. I highly recommend this business for any of your wiring needs, security system, and lighting automation.

Da
Review №12

These guys are ROCKSTARS! I cant say enough good things about them. They lived up to every expectation and then some. On top of that, they are just nice people. I LOVE my new alarm and video surveillance system....and Im so glad I found Livewire. Highly Recommend

Bo
Review №13

The technician, Matt Szymanski, showed up on time. He was very courteous and cleaned up the worksite when he was finished. What I like most was when he was adjusting the angle of the security camera, he asked me and let me make the final decision on where to set the view.

Jo
Review №14

These guys are awesome. They updated my entire security system and even helped me update the network in my new home. Everything we asked for they provided. They have a great positive attitude and no job is too big or too small. I would strongly recommend them for any of your security, network or AV needs.

Sc
Review №15

Livewire was very competent in their work and expertise and the technician was helpful in explaining all that he did.

Ke
Review №16

Team did a solid job of installing TV and Sound System. Everything looks and sound great.

Sc
Review №17

Great install team. On time, customer friendly. Highly recommend.

La
Review №18

Network cabling run and set up in multiple locations. Neat, fast, prfessional.

Ja
Review №19

We have an existing sound system and wanted the cords out of sight running from tv & audio. Dustin & Greg showed up on time, were very knowledgeable & professional. They dad a wonderful job.

Gl
Review №20

We needed a general “refresher course” in system operations. Dustin is an excellent representative for Livewire and answered all of our questions! The system needed to be rebooted a couple of times and he also needed to engage offsite Technical Support. Everything is back to normal! Thanks much!

An
Review №21

Dustin and Brian installed the new equipment for my audio/visual system today. They were wonderful! They arrived on time and completed the work in 3.5 hours. They were very knowledgeable and extremely patient teaching me how to use the controls. I can’t imagine using anyone but LiveWire for this type of work.

A.
Review №22

Matt did a great job, thorough and knowledgeable. Thank you.

Mi
Review №23

I was very impressed with this company from start to finish. When I first met with Brad, he explained everything I needed to know. He took time to clarify points and explain several options to meet my project needs. I really felt like we were working together the entire time. When it was time for the install, Cory and Dustin did a fantastic job. They were prompt, professional, and attentive to my requests. I’m very pleased, and the results are great!

Ga
Review №24

Working with Livewire has been an efficient way to handle my security needs. From discussing with Henry and finding a program and price to fit my needs to installation with Josh - who was patient, knowledgeable and very efficient. I would recommend Livewire for anyone wanting to upgrade their services or even to begin with a simple security program.

jo
Review №25

Great service. Great to work with.

Ro
Review №26

They did a nice job in the sales process accessing the situation, understanding our needs and being flexible with their solution. When it came time to do the work, it was timely, professional and functioned as planned. Well done!

Ca
Review №27

Andre was very helpful and communicated with us throughout the process of installing our media room. We love the finished product and will recommend Livewire to our friends and family. It was worth every dollar spent!

Ri
Review №28

I contacted Livewire based on online reviews and after a competitor failed to return my calls. I had ceiling speakers installed in my great room and speaker wires run to a closet where a Sonos Amp was installed. Brad was very helpful talking through various options and we video chatted to go over install locations. He spent quite a bit of time with me on multiple calls to thoroughly discuss the project.The installation crew called about 30 minutes prior to arriving to let me know they were on the way, which was much appreciated. They arrived on time and were very careful not to cut any holes until they knew exactly where they were going to install the equipment. They took a good bit of time to make sure they knew exactly what would work, which was very much appreciated. They minimized the number of holes needed to complete the install and no one will know where holes were made unless I tell them where to look. They did a great job and Im very pleased with the finished product.

Bi
Review №29

Patrick & Justin did a great job, installing a new TV, sonos sound system, 2 apple TV boxes and 3 new boxes from Verizon. What should have been an easy install, turned into an almost all day event because Verizon dropped the ball and never registered the new boxes. I was finally able to get the right person at Verizon technical service that evening and resolve the box issue.But, Patrick & Justin did a great job and stayed beyond a normal time to try and resolve the issue, caused by Verizon. They were professional and patient, its always easy when everything goes well, its difficult times that shows real character. Super impressed with their customer service...well done a very appreciative customer. BK

Ch
Review №30

After years of battling with our Internet provider, we turned to Livewire to see if they could do what our Internet provider could not...get WiFi throughout the house. From our very first contact with the company and throughout the installation, everything was easy, professional, and perfect. They answered all of our questions, provided a detailed description of the work to be done, showed up on time, and completed the work much faster than originally estimated, resulting in an unexpected savings. The technician, Jim, took the time to explain what he was doing and then made sure everything worked, as expected, before he left. I highly recommend Livewire. You cant go wrong!

Ho
Review №31

Matthew our technician was exceptional and very knowledgeable and courteous. I’m now a live wire lifetime customer for all my future AV needs. 5 stars for Matthew and Live wire!Howard Haynes

li
Review №32

We started working with live wire on an upgrade to our existing AV system. Andrea was great, he listened to what to what our needs were and provided a solution. He was professional, honest and responsive. Would definitely recommend.

Je
Review №33

On time and quickly solved the problem and gave a short tutorial on self recovery. Very satisfied. Josh is top notch.

Sa
Review №34

I had excellent service! The technician went well beyond expectations and repaired the issues efficiently courteously and professionally

De
Review №35

I appreciated the attention to detail during the long visit as my system was upgraded. They problem-solved well and were thorough as could be in explanations. Job well done!

Ji
Review №36

The installation team was professional, knowledgeable and extremely respective. This is the third project we have worked with Livewire and highly recommend them!

Jo
Review №37

Overall my experience with Livewire was positive. Their expertise made standing up my internet, TVs, music system and alarm appear effortless. Best of all, even with all the complexity of modern electronics, everything works flawlessly.

Ro
Review №38

Dustin, Greg and Byron did an excellent job installing our new Sonos system. In addition, Dustin provided a great tutorial to my wife and me about using the Sonos gear and its capabilities. I would highly recommend Livewire and every technician that has serviced both our security and home theater technology.

Ro
Review №39

Patrick and Justin were a pleasure to have in my home. They worked together like they have been doing this for 50 years. Patricks attention to detail was unreal. I will use Livewire in the future and request these two gentlemen to work on my project.

Ha
Review №40

We just had outdoor lighting installed by Livewire and couldn’t be happier with the results. Our sales rep, Judson, did an awesome job...from setting up the demo to following up after installation to make sure we were totally satisfied. The Livewire crew arrived right on schedule and was extremely professional throughout. And the quality of the lighting system is top notch. We heartily recommend Livewire.

Ri
Review №41

Arrived ahead of schedule, very professional, very neat and completed the job timely and and efficiently. Very Satisfied.

Ga
Review №42

Josh, the Livewire technician was very friendly and went right to work fixing my problem. I have a lot of faith in Livewire as they have always responded to my calls and have never let me down. I would highly recommend them for your security system.

Ri
Review №43

Josh, the technician who provided my service today, was excellent. He was extremely competent and explained what he was doing to better familiarize me with my system. He was very friendly and diligent. He arrived promptly at the appointed time and he went right to work. Livewire has always been a pleasure to work with and their technical and support staff have always been helpful when I have been in need of assistance. Their alarm monitoring service is second to none! Happy to be a Livewire client.

Co
Review №44

The entire staff provides great customer service and very knowledgeable.

RE
Review №45

Have worked with Live Wire on numerous occasions. Great company very organized. Pricing is reasonable. They come prepared to do the work they get it done and guarantee what they have accomplished will work. Can’t get much better

Ph
Review №46

I am very happy with Livewire. The technicians did a great job. They were very knowledgeable and helpful. Would recommend to friends and family.

Ja
Review №47

Quality service. Timely. Answers questions. Great follow-up. Would highly recommend.

Na
Review №48

The two technicians showed up on time. They promptly installed the main cable box and then installed four secondary boxes. They were confident, professional, and got the job done without any delay or hesitation.

Ma
Review №49

These guys really know their stuff! They are professionally, have processes in place to make sure projects flow smoothly, and service after the sale. Highly recommended.

M
Review №50

Efficient, knowledgeable and consistently on time. Technicians listen and take the time to explain everything they are doing. Would recommend this company for all your audio/video home needs!

Ma
Review №51

There are not enough ways to report my completely delightful experience with Brad, Matt, Dustin and Shaun from Livewire. Brad brought a knowledgeable and sensible approach to determining the right sound system for me. Brad could have easily tried to upsell me but, instead, he listened to my interests and designed the perfect system. Matt was a sheer delight in scheduling the work. And then came the icing with the cherry on top. Dustin and Shaun arrived on time, explained the process, made some install decisions based on conversations with me and went about the business of installing the system. The two men could not have been more courteous, more professional and, most importantly, patient with my myriad of questions.For the experience, the ease, the quality of the systems, and price, I dont know how you could do better than the good folks at Livewire!Thank you, truly! Job well done!

Ma
Review №52

Another good visit from LiveWire. One of my components needed to be replaced. They checked and confirmed it was under the manufacturer’s warranty and replaced the component in no time. They also created a workaround so I could continue to use my system until the replacement arrived. Excellent work!

Ma
Review №53

Livewire did a lovely job equipping my home with excellent Wi-Fi and Hi-Fi.

Jo
Review №54

Great customer service and attention the detail. Made sure the job was done correctly and to our satisfaction.

Ma
Review №55

We decided to add outdoor speakers and update some Sonos equipment indoors and knew that the team from Livewire would do a great job. This was our 4th experience with Livewire over the years and they never disappoint - from the initial visit and quote process all the way through to the installation and tutorials. Great job again, Team Livewire!

St
Review №56

The on site techs are very knowledgeable and always courteous. Matt does his best to schedule in home visits, but it often takes far too long to get the tech out there. That becomes a problem often leaving us without working equipment, particularly TV. Again, its a frustrating issue for livewire as well, but it seems to be a shortage of technicians.

Ly
Review №57

I have been with LiveWire for 5 years and have really appreciated the quality products they provide, but more importantly the professionalism of their technicians. They are friendly, knowledgeable, and efficient -wearing a mask during covid and cleaning up nicely after finishing the work.

Ma
Review №58

Great work! Thank you!

To
Review №59

We had some issues with the original install. I called and let them know I wasnt happy and they made it right. Its so rare these days that companies care enough to make things right and these guys did! Would recommmend!

Ma
Review №60

I just had a Sonos system installed in my house- it sounds amazing!! Livewire was great to work with- even during a pandemic- we did most of the planning by telephone and the installation was smooth and everything was explained in detail. Being stuck at home just got a whole lot better.

Da
Review №61

All I can say is another quality installation by Livewire. Todays installation was for my home office. Brad did a great job recommending the right hardware, and the installation team was friendly, knowledgeable and neat. I couldnt be more pleased. I highly recommend Livewire as your home automation integration.

Ma
Review №62

You guess not my upgrade out of the park. From the beginning to the end, you guess were professional. You answered all my question. When a problem came up. You did what it took to correct it. Thanks for a job well done!

ro
Review №63

Great service intelligent and friendly personel

Ra
Review №64

Patrick was fantastic friendly,professional, knowledgeable.Thank you all great job

Me
Review №65

Techs were great. Showed up on time and fixed my problem. Very professional!

Wi
Review №66

Great company. My old subwoofer had stopped working. I reached out to LiveWire (after talking on a few forums and some friends in the biz). I asked LiveWire what they though about a replacement subwoofer I was thinking about., Their response mirrored what Id been told, so I could tell they were honest.I figured buying from a local retailer was a better idea than just online as the price was the same. It is nice to have near support. Well, I placed my order, I nearly immediately got confirmation. Then soon I was told the item was shipped from the warehouse and given the tracking number to follow it to LiveWire.I saw it got delivered and within a half hour, LiveWire contacted me to confirm it was there. Stellar level of communication. I had told them Id not be able to pick it up until Saturday. I was told they would be closed but to call Brad at home and hed swing buy and open up for me. Wow! Real customer service. I was able to swing by on Friday and get it so that white glove was not needed.From my interactions, I would not hesitate to call on them again and I am comfortable in recommending them 100%

Ma
Review №67

Livewire has provided excellent AV service to us for years. We live in Williamsburg Virginia and will continue to use Livewire (based out of Richmond) because they know and understand our complicated multi technology system. Livewire has documented and keep updates to our AV baseline — and they insure that “professional techs” are sent to our residence that are familiar with our system. We have never been disappointed with their service.

Bi
Review №68

Thank you Livewire! Josh was great....as usual. Punctual, efficient and effective.

Do
Review №69

Work completed quickly and on schedule. Technician was very knowledgable and helpful. Great overall experience!

Ke
Review №70

Great experience. Very professional service with serious attention to detail. Nice people to work with too.

No
Review №71

The guys were super helpful and efficient. Many thanks!

Le
Review №72

Livewire has transformed our home. We listen to music every day and watching tv is like being in a movie theatre! Their technicians are professional, respectful, and very knowledgeable. Highly recommend this company!

Jo
Review №73

Livewire assumed maintenance of my home theater which was installed by another vendor that went bankrupt. The Livewire person was very knowledgeable about my system and was able to upgrade the software and replace an outdated and defective controller. Very quick and very good result. Only complaint is that scheduling with Livewire results in long scheduling lead times due to busyness of the business at this time.

Ja
Review №74

LiveWire team was very experienced and professional.

Bo
Review №75

Guys did an excellent job especially given issues with verizon. They spent a fair amount of time on the phone resolving an issue caused by Verizon. They showed great patience and did not leave until they had completed the entire project to our satisfaction. Nice work!

Pi
Review №76

The Livewire team that recently installed my new projector and upgraded other components of my system were great. They coordinated everything with me ahead of time and arrived exactly at their scheduled time and were totally prepared with COVID-19 measures (masks, wipes, ways to maintain distance, etc.). They finished earlier than they said they would and everything works great. Would definitely use them for my next project and would recommend them for others.

Jo
Review №77

I had an outdoor TV put in and they did a great job from start to finish. Would highly recommend!

Ri
Review №78

The install by Patrick was highly professional and he did a great job instructing me on the system.

To
Review №79

Professional and thorough. the installers were great! Went over and above helping with our new TVs.. Hire these guys.

Ge
Review №80

This team was efficient and completed the work satisfactorily. They explained every aspect of the installation and followed up. Nice folks to work with!

Ma
Review №81

Exceptionally excellent service. Our technician, Amanda, was fully knowledgeable, professional, and courteous. She took time to explain clearly our new home network and the app used to control it. We couldn’t have been more pleased.

Ma
Review №82

Everyone who we have interacted with from Livewire has been top notch. Incredible service, responsive to our needs and very professional & personable! I recommend Livewire to everyone!! Josh who came today was exceptional!!

Re
Review №83

Super professional - efficient - excellent quality!

Lo
Review №84

Livewire recently designed and installed outdoor lighting around our house and yard. They did a great job, as always. The quality of their work and customer service levels are elite.

Cl
Review №85

We had a great experience working with LiveWire. They are extremely accommodating and knowledgeable about home A/V, security and outdoor lighting installation. Highly recommend!!

Ma
Review №86

Very professional service, clear communication, and always get the job done!

To
Review №87

I had LiveWire perform an electronics install in an existing home for me. Dolby surround setup with a bunch of speaker mounts including in ceiling and setting up the equipment in an existing cabinet. They did a nice job fishing the wires and setting up the equipment. My salesman Brad was really excellent and professional. He was able to determine what I wanted, he made good recommendations and was responsive and helpful. I would use these guys again and I recommend their services.

Pa
Review №88

We have now used Livewire at two of our homes for both installations and moves. Both the sales and the install team are very professional and extremely knowledgeable. I will continue to use Livewire for any of my future technology needs and would highly recommend their services and offerings to all.

J.
Review №89

When I placed a request for pricing on updating our TVs and sound system the company was quick to respond and I had an appointment 2 days later for evaluation and estimate. The representative was informative and helpful in seeing what was needed and the best way to make it happen. The installers were very professional and answered any and all questions I had. Before leaving they made sure they had accomplished all that I had requested. Thank you Andre and team.

La
Review №90

LiveWire was extremely knowledgeable and provided great suggestions on what was best for our family and new home! They were very courteous and took time to train us on everything in our new home. Highly recommend!!

Er
Review №91

Respectful, knowledgeable and attentive. They fixed our internet system soup-to-nuts to maximize speed and coverage. Highly recommend.

L
Review №92

The VERY best. Matt came to help us with cell issues and internet. He was perfect. So thorough. So kind. So personable but nonintrusive. For the first time ever, I have had internet all day AND able to make cell calls from inside my home. (Verizon cant fix it but Livewire can). Organized and fairly priced. We will be back!!!

Ra
Review №93

The entire team at Livewire was completely professional and reliable. Brad was very communicative throughout the whole process and responded quickly to each question I had. Ben and Patrick, the installation team were on time for our appointment and hooked up all of our equipment beautifully! They made sure I was able to work everything before they left and were super friendly. Definitely recommend Livewire!!

Cy
Review №94

Livewire Employees are professional, courteous and very knowledgeable. They take the time to answer all questions and I will always use this company for any technical issues that may arise.

Ma
Review №95

I have been a Livewire customer for over ten years.Their products and services have been exceptional.

Ja
Review №96

Livewire has now performed two installation services in our home. First, they installed a Samsung Frame TV, in ceiling speakers, and a Sonos Amp in my kitchen. More recently, they helped upgrade our family room with an OLED TV and full Sonos surround sound. Across both installations, every touchpoint was extremely professional and of the highest quality, from quote to scheduling to installation. Everybody we came in contact with was friendly, knowledgeable, and not pushy in the slightest. I got the impression they wanted to help us arrive at the solution that was right for our home, and could not have been more helpful in getting us there. I would recommend Livewire to anybody.

Ta
Review №97

Dustin did a great job during our installation. He went out of his way to solve our problem. He also helped me set-up some very helpful notifications. Great job, Dustin!

Da
Review №98

We have had fantastic experiences working with JD and the live wire team the past few years on our home theater! From the moment we walked in with a preliminary rough idea of what we wanted, JD took care of us like family would. He listened intently to our wants and our must haves, then came out and assessed our space taking extra care to note every detail imaginable that might impact the performance of any system he would recommend. After discussing our budget, he developed a full scope of work, including suggestions of features we didnt even know existed. When JD presented our estimates, we were more than impressed as he gave us good, better, best options, every single one of them within our budget! After a modest down payment, the team got to work with a general contractor and before you know it our room was completed! We had a couple of minor issues with a few things not immediately working correctly, but over the next few days, JD and his team worked tirelessly until it was perfect and to our satisfaction. It was very impressive and refreshing to find a company that prided themselves on workmanship, service, and genuinely cared if we were satisfied customers. I can honestly say JD went the extra mile to exceed our expectations!Three years later we have just had JD and his support staff upgrade a few pieces of equipment and re-calibrate a few of our home automation functions. The system is in perfect condition and we are very pleased. I would recommend live wire to anyone who is serious about their project and who expects to receive high quality products and outstanding service. These guys are the real deal and will make your vision come to life and transform the ordinary into extraordinary!

Le
Review №99

Josh was here today to handle a few security system issues and he did a wonderful job, was very professional and very friendly and helpful. We are long-time customers of Livewire and highly recommend them.

Pa
Review №100

Andre and Amanda did great work on network setup for our new home. Very pleased with how clean and efficient the installation was. From review of the work I needed to completion, it was all a seamless experience.

Information
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100 Comments
5 Rating
  • Address:4900 W Clay St, Richmond, VA 23230, United States
  • Site:https://getlivewire.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 804-937-9001
Categories
  • Audio visual consultant
  • Audio visual equipment supplier
  • Electronics store
  • Home theater store
  • Lighting consultant
  • Lighting contractor
  • Lighting store
  • Security system installer
  • Security system supplier
  • Home audio store
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
Service options
  • Online appointments:Yes
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