user
Valvoline Instant Oil Change
25 Columbia Point Dr, Richland, WA 99352, United States
Appearance
Valvoline Instant Oil Change

Comments
Sa
Review №1

Every single time Ive been here they have been professional, friendly, and very fast. I would recommend getting my oil changed here!

Do
Review №2

I went the first time and the line was to long and I didnt have time to wait. No big deal. 2nd try I was in the bay for service in 2 minutes. The supervisor Matthew was awesome and we chatted the whole time as he was directing the worker bees. The service was great and the whole experience awesome. That was a company vehicle and will be going back when my personal truck is ready for service.

Cu
Review №3

Patrick and his crew do a great job on both of my vehicles. Thanks fellas!

Ja
Review №4

They tested my car to see if there was any leaks in my AC system, and they said everything looked good and they would be able to perform the service. A week later though, the AC stopped working. I went back to ask for a refund because they should have known that there was a leak, and they just shifted blame. Overall, it was pretty apparent that they didn’t stand behind their work. I used to go here for all of my oil changes, about once per month, but now I’ll be finding another business.

Ma
Review №5

These guys are true professionals they not only helped me get my car fully up to speed but they helped me keep it running longer with really amazing customer service and a great deal to match. if I could rate them more than five stars I would I highly recommend anyone who excellent services oil, filters, or any kind of services to come here they are fast efficient and really awesome!

Wi
Review №6

They were quick and professional even when very busy. Matthew did a nice job of talking me through my options and gave good advice when I asked. I would recommend their services.

Ra
Review №7

Came here on a Wednesday morning, I needed to get my daughters oil changed before a road trip. You just stay in your car while they change your oil. The employees were super nice. I had my daughters car & didnt lnow where any of the buttons were. They were totally cool about it & helped me locate them. They check all of your lights & tire pressure. They also ask if you would like your wipers changed out. A little spendier, but totally fast & professional. In the parking lot next to Winco in Richland.

Jo
Review №8

This place is a life saver! Hector and the crew helped me out with a brand new battery! 10 out of 10 will definitely recommend this place!

Me
Review №9

Quick and easy... $117 for full synthetic and a new air filter.

Ho
Review №10

I love this place because of quick and excellent services for the oil change. Also, these guys are polite and honest - I came in for the oil change recently and was told that I still have a few thousand miles left and to come back another time. Highly recommend this place!

Da
Review №11

Not too bad, took them almost 30 minutes but Im not complaining. They were all very professional and carried on a good conversation with me while they worked. Good job. I appreciate the effort

Sh
Review №12

49.95 for 12$ cabin airfilter. A little much. Service was great

An
Review №13

I get my oil changed here every 6 months because I drive a lot. I am sure it isnt the cheapest place in town and I am sure it isnt the most expensive. They are quick, responsible and accept NO as an answer when they ask if you need your air filter changed.

Ev
Review №14

My wife went in for a oil change today since we received a 15 dollar discount coupon in the mail figured we’d get a good deal on a oil change since we’ve both been busy lately and haven’t had time, anyways... my wife pulls up they drain her oil before they could tell her pricing she hands them the coupon I tell her to get full synthetic and it ends up being 81 after tax (that’s including the 15 dollar discount) for 5qts of oil that she needs. Well they already had drained the oil so she had no choice but to pay for it. I will make sure she never goes there again completely overpriced and drain your oil before deciding.

Da
Review №15

Quick and easy. Drive through oil chand and service station.

Hi
Review №16

Julio and the team was great. Fast, friendly and very professional in this area. Highly recommended!

De
Review №17

Great place with an easy to access location. Prices are acceptable. Hector was the team leader and he was great. They check everything that needs checking

Sc
Review №18

This Valvoline location never disappoints! Quick, professional service, usual service recommendations. No drama, they just get the job done.

Tr
Review №19

8 minute oil change!!! They checked my lights, blinkers, topped off my water...such nice guys...my first time there and I even got 10$ off!!! Thank you

Gi
Review №20

BEST SERVICE EVER !!! They were FAST. my whole visit was 10 minutes. They didnt try to over charge me either. I highly recommend this place.

Li
Review №21

The service guys where great and friendly. Very helpful and knowledgeable. you dont have to leave your vehicle and watch while they work there magic.I would highly recommend to family and friends.

Ma
Review №22

Ive been here dozens of times for my oil change. Its always been quick, easy and efficient.Unfortunately today was different. Blake showed me in and asked what I needed. As I explained the list of things I wanted done he repeatedly interrupted me and spoke over me. When I tried to calmly ask him to let me finish speaking, he started verbally accosting me. My friend in the passenger seat was so upset by this she had to get out of the car and walk away. I stayed in my vehicle and asked for the manager. Blake said he was the manager. I tried to explain to him that the way he spoke to me was inappropriate. He insisted he can speak to me however he wanted and I could leave if I didnt like it. So I did and I will not be back.

La
Review №23

The guys were quick, and also very polite.

An
Review №24

Quick and easy, and with a coupon offered by the front desk lady I couldnt have done it myself for cheaper. Will come here in the future for sure.

SM
Review №25

Went and got an oil change. They where friendly and fast! Love how i didnt gave to get out of the vehicle and they check filter, all exterior lights and tires.

Ch
Review №26

Very friendly and quick.

No
Review №27

They changed my oil. It was better than me having to do it.

Ze
Review №28

Awesome quick service! Checked and fixed my brake lights which I didnt even know they did!

ka
Review №29

The guys were awesome. I will be back.

Al
Review №30

Levi and Robert were the best! Got my oil changed fast and easy!

Da
Review №31

They are good people, just a little pricey.

Ma
Review №32

Ive been a repeat customer for a couple years now due to their honesty and professionalism. If all I need is a routine oil change, theyll respect that and wont be pushy with upselling. Dont bother taking your car to a shady dealership.

Dr
Review №33

This location that Discount Tire is at is quick and reliable. Just off the freeway, and next to a Winco if you need to shop or just drop by for a quick oil change. Typically Im here for about 15-20 minutes each time, and the reps give great professional service.

Co
Review №34

Love the layout..love the variety of fresh fruits and veggies. I also love the cheeses and bakery. Very clean store. It makes me smile! Friendly staff too!!

jo
Review №35

Our car broke down right outside of their shop. They tested our battery and gave great advice

Ka
Review №36

Always fast and thorough and they always try to help the customer save money by offering percentage discounts

J.
Review №37

I generally change my own oil and only use valvoline in my gas rigs, but i travel for work and was overdue for an oil change. So I went into this quick change after work one night. My car has over 200k on it so i run high mileage oil that was a crazy $70 to get done here. Well Im home this weekend and changing my oil and this is what i had to do to get the oil filter off. A screwdriver thru it after my filter wrench crushed it because it was ridiculously overtightened. Will not go to these places again!

Lo
Review №38

Everyone went above and beyond for me. Absolutely Great Experience

Kr
Review №39

These guys are awesome! Ill be back for the next oil change. Polite and quick, and I didnt have to get out of my car, which was the best!

Ni
Review №40

My only oil change location. Always helpful and quick. Plus I can stay in the car!

El
Review №41

Fast & friendly service st a great price. Havent had any issues with their work or products.

Kr
Review №42

They did a good job and it was pretty quick

Kr
Review №43

Those s guy was good fast and nice. I will b going back when I need services on my car again

Ri
Review №44

I always get good and fair service here

Ve
Review №45

Came in earlier than I was supposed to. They reset my warning light wrong last time I was in a few months back. They checked my oil, tire pressure, lights etc. Reset the warning properly and no charge! These guys were great! Ill be back at the right time.

Sc
Review №46

They broke the clips to my air filter cover. Found out after i got home. Car was running extra loud. Never again.

Ri
Review №47

Great service. They got the job done quickly.

Be
Review №48

Came in to get radiator flushed. Waited in line for 30 minutes with my kids which is not easy.. to find out they weren’t told I was getting a radiator flush and so while I could have had my radiator flushed and gone by then I instead had to wait another 20 or so minutes for someone else to get their radiator flushed. The dude who did the flush was cool but I feel like he should have had the other person wait instead of me. They knew this before starting the other cars service. I’ve always had good service from valvoline but today I’ve been discouraged.

Ha
Review №49

Went in for a simple oil change. Asked for synthetic. Ended up costing me $130 because they put in European oil without asking me. I had been here one other time with the same car and it was no where near that price. I could have gotten both cars done for that price anywhere else. Will not go again.

Ci
Review №50

Amazing customer service 👏

Ch
Review №51

Great fast service.

Ad
Review №52

Answer questions and i can feel my car runs better. Cool specialized equipment.

T
Review №53

Its a quick lube oil change. Attendants professional, pretty quick. A bit expensive for me but Im pretty frugual.

Ro
Review №54

$70 and some change for my synthetic oil change. Like any other company they try to up sell you on some products but I asked for a simple oil change. You’re paying for the convenience, albeit it was this weekend that was in the mid 20s and snowing, and I didn’t want to crawl under my car so it was well worth the price for me.

ed
Review №55

Great staff. Quick service. Quality products

Y
Review №56

Thanks Guys

Pa
Review №57

So polite & did not try to sell me something i did not need

Bo
Review №58

I can in on a Groupon skeptical about it. I was completely wrong.Matt was the service lead and was seeibg what I needed. I was thinking OK. Here comes 20 minutes of upselling. Once again, I was wrong.Matt was professional, courteous, and a great person to deal with. They preformed the services and you can watch the services on CCT from your car.He let me know what they saw and found, then recommended what needs to be done. He gave me a print out to keep as a reference.I will be back, thanks to Matt. Great work.

An
Review №59

Always a quick reliable option. But ill never get the recommended services as they arent really recommended by the manufacture. Also, use coupons....everytime

Ma
Review №60

Very courteous and knowledgeable staff

Sw
Review №61

Prices are steep. Decent service. I went in for a trans fluid change on a hoopty Camry. The tech warned me that it might have the opposite effect of what Id like. I explained that I was cool with it.In the end, the fluid that came out wasnt burned but was kind of funky and it did have a slight positive effect on the shifting. I knew it was a gamble but I really appreciated that their tech attempted to warn me. Id hate to have been the guy who went in there without knowing the risk and gotten the nasty surprise of a total trans failure. Good on them for trying to keep the customer informed.Having said that - you pay a premium for their speed. When it was still Oil Can Henrys, the prices were still somewhat high, but not this gouged.

Pa
Review №62

In and out in less than 20 minutes. Very courteous and everyone was respectful of social distance.

Gr
Review №63

In and out in 15 minutes! Great service! I usually change my own oil and while it is cheaper I just didnt have the time to crawl around under my car for half an hour. I was almost 500 miles over my scheduled milage for the service and was going out of town that weekend. The service was quick, they checked all the fluids, lights, and tire pressure. They even show you the dipstick so you know that they put in the correct amount of oil. Bottom line is they do the job right, quick, and at a reasonable price. If I ever need to pay someone else to do my oil again I wont hesitate to come back.

Jo
Review №64

I really like getting the oil changed in my truck at Valvoline Instant Oil Change. They make everything so easy. You just drive in and in less than a half hour oil is changed all fluids are checked and other checks are made

Do
Review №65

Super great service. Accept coupons and go the extra mile to check fluids and tire air pressure. Treated me fantastic!

Pa
Review №66

Fast and good friendlyservice Clean fun location

De
Review №67

Joe and Stephanie were quick and professional. The price was good, and so was the service.

Al
Review №68

Awesome service

Om
Review №69

Unfortunately it is usually busy.Staff is very helpful and friendly.

Mi
Review №70

Fantastic service and like always a great Job. Thanks

Jo
Review №71

This is a great experience all around. The reviews are true and the prices are reasonable oddly enough. Will come again for sure.

am
Review №72

Love the place. Always greed me with respect and very helpful staff.

Ed
Review №73

Had about a 45 minute wait, but only took 10 minutes to actually change the oil. A little higher end as far as pricing. Overall good experience.

Ni
Review №74

Always quick, friendly and informative. Takes about 13min with nobody in front of you.

Am
Review №75

Super helpful! Gave me a great price with a coupon they emailed me on my first visit. Lots of great friendly staff. Looks like I will get in and out in about 15 minutes. What a blessing on a busy day!

Ad
Review №76

Drive in and get your oil changed. No need to get out of your car. If they’re not busy, you’ll be out in less than 20 minutes. Very friendly guys too. Great service.

St
Review №77

They got me in and got me out. Spendy but fast. Well worth it and of course the guys try to upsell you but thats their jobs and they do it well. It was a great experience and I have no complaints.

Bl
Review №78

Quick service friendly and knowledgeable staff would definitely recommend

Jo
Review №79

Great great service. Very informative and willing to answer all questions asked and check whatever fluids I asked them to check out for me. The downside is that its super expensive, $100 to change an $8 serpentine belt?? I dont think so

Da
Review №80

The guys are the best hard working men go there for all of my oil changes Ill be back when its time for a quick oil change wipers air filter great job guys and gals they did have awoman there the last time I was there she was great see ya soon 😊

Da
Review №81

Very good service. Good technicians. Good place to go

Je
Review №82

Definitely recommend over Jiffy Lube or Wal-Mart any day! Very friendly and knowledgeable!

Ch
Review №83

Refused to top off oil, after I was charged for extra oil. Poor service and lots of attitude from Tyson and Tucker. Manager refused to talk to me. Never coming back here

Je
Review №84

Really great actually 👍 Quick, friendly, not too salesy, did a thorough service, and answered all my questions. Only reason for not giving 5 stars is this: on my model car the exhaust manifold wraps around where the oil filter sits and if youre not careful oil will drip onto the pipe and then eventually burn off. No harm, no foul and it doesnt hurt anything, but the burnt oil smell definitely makes its way through my vents and into the car. The smell goes away after a day or two, but its rather annoying in the meantime. Its nit picky I know, but for a service that was otherwise excellent, its the little things that standout.

No
Review №85

Went in for an oil change as soon as the light came on. The representatives were fantastic. They were very helpful. They found a part that was a hazard to my engine and replaced it for $40. Went home and was bothered by it since I only went in for and oil change and looked at the part online. Only $20 plus free shipping and I looked in my car and the part was very simple to install. It was a bit overpriced. I would go there for an oil change again. Great people there.

Pa
Review №86

Love this place. The employees are so efficient & friendly.

Ja
Review №87

Always nice, friendly, and very thorough

Ch
Review №88

Fast professional and great attitude. Very knowledgeable

Am
Review №89

The guys that work at this store are incredibly professional, skilled, and super nice! They explained everything that theyre doing step by step, and who is working where on your car. It makes you feel very reassured that you are in good hands. I would 100% recommend this particular Oil Can Henrys to anyone looking to fix up their car!

Di
Review №90

Great experience, worth every penny. Got to watch the job get done from underneath and in front. Techs were friendly and professional and gave me peace of mind.

Al
Review №91

Cheap oil change, but better than Jiffy Lube and Les schwab

Ha
Review №92

I decided to give these guys a try and was happy with my experience. They seem to be all about quickness and volume. However, they seem to have processes in place to make sure things dont get skipped/shortcuts taken. There was no hard sales pitches for add-ons, they just ask you. Personally, I would never do a fluid flush at a place like this but its all about convenience. You are there so if it needs to get done, get it done. Just expect it to cost a little more than going to a mechanic. Their prices are inline with what you would normally pay for an oil change, maybe on the higher end of the scale but again, you are paying for the speed and convenience. You basically have 3 different people changing your oil and doing the inspection. Ill keep going there until they give me a reason not to.Edit: Visit #2 went just as smooth. In and out in about 20 minutes. I had a $5 off coupon (received in the mail) which helped keep the price competitive. Will keep going back.

Mi
Review №93

Quick and easy. You sit in your car while they do the oil change and youre in and out in 15min.

Ol
Review №94

These guys are amazing!! Zack was stellar with his customer service! Cannot recommend enough. We brought our 2006 GMC Savana and was out in 12 minutes!

Du
Review №95

Probably not worth the money. In-car service, which was a little awkward for me. And youll pay less for oil most other places. Service was courteous, very polite, and reasonably quick. One frustrating thing was that they were trying to upsell the entire time. $100 for 4 quarts of synthetic... various filters and fuel additives offered at what I am sure are programmed intervals throughout the service would have more than doubled that. I gave four stars for the service, but I wouldnt return. You can get the same for less elsewhere.

Ab
Review №96

I have never in my life experienced such jovial interaction from those who work in this industry. Fabulous fabulous fabulous service! (Especially the new guy!)

Ge
Review №97

So much better than going to Walley World for an oil change. Great staff and hard working. Bring a coupon and sit back and chill in your car while your fluids get changed!

Ro
Review №98

Fast you dont have to get out of your car. I didnt have to wait at all since there wasnt a line. Without the coupon it would have been pricey. They did a great job and were thorough.

Ch
Review №99

Great!! Pleasant workers in and out fast! Thanks valvoline for the coupon also :)

Ta
Review №100

Always great, courteous service.

Information
6 Photos
100 Comments
4.5 Rating
  • Address:25 Columbia Point Dr, Richland, WA 99352, United States
  • Site:https://store.vioc.com/wa/richland/oil-change-090091.html?utm_source=google&utm_medium=local&utm_campaign=localsearch
  • Phone:+1 509-420-5068
Categories
  • Oil change service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:7am–6pm
  • Sunday:7:30am–4pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations