I would never return to this store. I went in with two of my friends to add them to my verizon family plan and purchase phones for them using their bogo offers. They told me that we are getting two phones for the price of one. After a couple of months when I didnt receive the discounted payments I contacted verizon customer service and they told me that there is no such thing on my account. It took me more than two months to sort this out and the people from the store and their supervisor werent that helpful. The amount of time I spent on the phone with verizon costed me way more than the 250 dollars I supposedly saved. What a nightmare.Dont go in there, period.

Wouldnt return to this store. There isnt much in there but accessories and unprofessional sales guys that dont know much. Youre better off shopping online or going into a real Verizon store.

The guys were very professional and helpful and made us feel very comfortable with our phone purchase decisions.

It was a very pleasant experience, Ezra was really nice, and he eased all my concerns about switching from an Android to an iPhone. Plus they had lots of great promotions going on!

Ezra was a very big help, the most help and patience I’ve gotten from a Verizon rep. He kept it clear and concise and I was in and out within an hour.

Meg helped me and my husband get new phones and helped me get a new iPad. She was outstanding in every way. She was very patient with us and answered all our questions. Did not rush us and could not have been more helpful. She is the kind of person people want to help them when making a purchase. She made me feel comfortable about coming back on another day with more questions.We give her a 5 Star.Charlotte Fowler

Very nice person here. Service is quick and professional!

Josh was knowegeable, friendly, and helpful. Great experience. He listened closely to my request. Recommend this store and salesman, Joshua. He has followed up to answer any questions I might have. 😄

Constant weekly promotion deals, good in-store deals and great customer service. The consultants are very informative and walk you through the phone buying process.

Joshua was awesome. Answered all my questions and was patient while my new phone took awhile to update. Best experience i had getting a phone! 👍🏾

Got a Motorola Edge Plus, I find out after only days that they have screen Issues. (By the way, Motorola says a software update fixes the issues. It does not! No software update can fix their major hardware issues in the Edge Plus.) I couldnt even I took it back and they replaced it with another Motorola Edge Plus, saying it had to be same brand but if this one acts up too, we can switch it out for another brand. Guess what, this has screen Issues too now Im getting the run around. You need to talk to this person... Hes in Friday( 3 days from now) or our manager doesnt usually come in, hes all over the area...) You need to call Verizon... Etc etc. How about you honor your word and replace it with another brand like you said you would?I cant even type correctly because Im having screen Issues writing this.

Came into this store to swap out my phone and worked with three different employees because they ran into an issue (which means all three of them had my login info) and had most of the apps on my phone hacked in the days following. Never been compromised until now and this exchange was the o oh change to my routine. They had the pin to everything. Not saying correlation equals causation but maybe reset your codes after coming here.

Warren was a big help with swapping my phone in the crazy phone process. Thanks to him my phone is new now and hopefully no more problem

Thank you Joshua for helping me get my acct setup. You are awesome and hope the best for you

Ezra was patient, professional and took the time to walk me through several decision-making steps when upgrading my phone and plan. I will recommend that all my friends go see him!

At the time of my visit and purchase, I was very pleased with the experience and Ezra who helped. I purchased a phone on 12/20. Since then, everything has went downhill and I feel that I was taken advantage of. I had a promo for $400 off my phone and asked to make sure this was applied and was applicable, I was told it definitely was and that he would apply it to my account. I didn’t see the promo initially on the receipt and he said it would take 1-2 cycles to show up. Comes to find out, that promo was never applied to my account. With this location not being an independent Verizon store, Verizon Customer Service couldn’t see the full details of my transaction and was unable to find the promo. So now I am paying full price for a phone that I had an incredible discount offer for.I also was told it was $100 “start up” fee for case and screen. I thought that meant that I paid $100 for the phone to be set up and I was receiving a discount on a case and screen. Lol. I should have know.$50 case$40 screen protector (no discount just came straight off their wall for normal price)$35 “set up fee” - when all he did was give me the new phone and I spent two hours at home that night setting it up and starting it my self.I was told the screen protector had lifetime warranty. On 1/17 I went into the store because the screen had already cracked. I asked for a replacement and a different rep simply said “ohhh that stinks, we can’t do anything. You have to register the item within 7 days of purchase and then you have to send the screen to the manufacture and get the replacement. We don’t do it here”I said “so you can’t help me at all? No discount? It hasn’t even been 30 days? And no one gave me the information about registering the screen protector?”He just shrugged and looked at the door.I RARELY leave negative reviews. I rather be positive. I have been with Verizon for 15 years. This is my first time ever having a poor experience, and it was awful.I’m now paying full price for a phone with a broken case and protector (because now it’s been two months and both are broken. Junk products)Also was told my RN employee discount would be applied to the account so “I basically wouldn’t even be paying for this new phone!”Should have guessed, discount doesn’t apply to my plan. Wish he would have told me any and/or all of these details.All I’m saying is make sure you look into the small details and do your own research because they will just tell you what you want to hear just so they can receive your purchase.

Ricky is an excellent employee for this store. Verizon cellular sales is lucky to have him.

Genesis was very helpful and efficient. Every thing worked!

Personally ere extremely patient and helpful in helping me setup my replacement phone. She worked magic. Thank you.

Aa charged for set up fees due to this location being a franchise and not an actual Verizon store. I was under the impression at this was the activation fees for the 2 new phones I purchased. Surprise when I saw my 1st bill and see an 2 activation fees. Turns out the 2 chsrges I paid instore were not activation fees but set up fees charged because they are a franchise. I can see paying $40 to activate a phone but to be charge $160 for 2 phones is ridiculous. This was clearly not explained and had I been told this clearly at the store I would have walked out and gone to an actual Verizon store and not a franchise.Clearly they need to better communicate the charges and what to expect on the 1st billing cycle.

Very bad serviceI don’t remember the guy nameTime 4:30 pm02/03/2021

Great personal service with excellent knowledge.TomW.

Verizon is the best.

Jason took his time explaining a new phone model for my husbands upcoming upgrade. He also did a great job transferring data from my old phone to new. I liked it was quiet, not the heavy traffic you get at other Verizon stores; definitely more intimate of a setting. The only negative is that they charge $25 to transfer data from an old phone to new if you bought your phone elsewhere whereas the other Verizon stores never charged me for this up in Frisco since Ive been a Verizon customer a number of years. Overall, great experience.

This guy is very kind and smart. We had a language gap because we both come from different countries but he still helped me and my wife out with a bunch of things! Highly recommend them!!

Josh was our salesperson here and was beyond accommodating. My fiance and I were both transferring over from T-Mobile and he made the transition smooth. Not only did he get us a solid deal with amazing data speeds, he also helped me trade in the first phone I got two weeks later because the Note 4 was too big! Beyond Josh I am thrilled to no longer have dropped calls...Love Verizon.

Adan has been exceptional working with me. Explained all my concerns and showed me how to work new phone. Could not have done learning it takes to understand and he did it for me. Part of older citizens.

Worked with Adan, very nice and knowledgeable.

EZRA is THEE BEST Manager I have Ever had the pleasure of working w/ in 20 yrs of Verizon Service. He is EXCEPTIONAL!

Chris was amazing and knowledgeable. This was such a great experience for me I would recommend This store to friends and if u want the best ask for Chris he took time to explain and show me the difference between the pay program vs contract and showed me how moving to payment actually saves me about $300 total in the course of 2 years! No one has ever taken time to explain things to me as he did! Thank you for export service.

Two representatives on Saturday both were very helpful. We were reluctant on getting Myron a new phone. Due to serious health conditions he gets confused. They were so patient and kind and made the transition so easy! Thank you!

After finding three Verizon stores that have closed (gone out of business), I finally drove several miles to the one that gave me excellent service and solved my problem. Thank you.

Lane was very helpful and knowledgeable. He knew exactly what was needed and was motivated to get me what I needed even though part of my request was somewhat tedious.

David Ramirez provided outstanding service! We arrived at the store one minute before closing and asked to have service switched from one phone to another. This took about thirty minutes since the new phone wasnt charged. David demonstrated a friendly, can do attitude the entire time. We loved the service we were given and appreciate it greatly! Thanks David

I was so impressed with Fonya Bradford customer service. When I walked in she attended to my needs before I sat down. She was working with another customer and me at the same time. I loved her presentation of showing me the phones and how great of a service Verizon would be if I switched. I walked in just to make a payment for my kids cell. She talked me into leaving sprint and joining Verizon where the best service is. She took her time and switched over my phone in a timely matter. Fonya deserves a raise and promotion, she is very professional and self efficient she knew everything I need before I asked. I will refer my family and coworkers to this Verizon location cause she is the best at what she does. Thank you and I am already enjoying the new service and features of my phone.

Would say decent service the only thing is they took my account to write a review for their own store when I got my phone set upped here after purchasing it online, the man did decent and my phone works well as he did not follow exact directions given by the man over the phone that was indeed a professional I was a bit perturbed but other than that decent service. I hence want to even consider this probably worse as they invaded my privacy. Thus 1 star but still good service ngl.

The gentleman who assisted me in exchanging my phone went above and beyond excellent customer service!! My phone was purchased out of state and hit some obstacles in getting exchanged. Kevin was immensely helpful, answered all my questions, was so courteous to ensure my exchange and account was handled smoothly with the store I originally purchased the phone from. He graciously handled all this even though he was about to close when I arrived and took the time to transfer all of my contacts and info to my new phone flawlessly. If you go to this store, Kevin is the man to ask for. Great store, excellent professional people, and I would highly recommend going specifically to this store for its customer service.

I was having a lot of issues with my phone and Johny was able to bring it back to life! He sure was patient and helpful! I am pleased at Verizon for hiring experts that know what they are doing. This has got to be the best Verizon I have been to Im Dallas!

When I walked into the Verizon Store in Richardson one morning, I was looking for help with some problems. I got way more than I would ever anticipated. The gentleman who helped me is Josh Harrison, He helped me in ways I would never have expected. I am extremely grateful for all of his assistance. He is a treasure: thoughtful, caring, and going way beyond I would ever expected anyone to do to help me. I can’t say enough good things about him. He is honest, reliable and caring. It has been an experience I’ll never forget.

I’d pass on this place. The cost for f their phones are higher than other stores (at least it was for the iPhone 8 that I was gonna to buy). I went to the best store and got the phone for the regular price. Also the cost out the door was twice as high (120) as the best store (60). Shop around people. When I asked the guys why the phone is 710 and not 699, he said, “The cost on the website is different than the one in the store.” I’ll pass!!!

Josh was very helpful and patient. He walked me through everything on my phone, my family plan etc. . Its not easy to get someone like me, a musician, to understand all the information I wanted to know about the plan options and smart phone technology. Josh simplified everything for me. He even got me set up on an easy mode for my phone, which really took a lot of stress off me thanks for all the help in getting set up!

At the Verizon store on Coit road just South of belt line the girl that worked here on monday to care of me and did a phenomenal job I recommend her highly for a promotion because she is just an excellent thinker thanks

Adan stayed after closing time to finish helping me with my phone issue. I run my business through my phone and I cant be without my phone. Adan is a life saver. Thank you Verizon for hiring such great staff

Go to a Verizon company store. I was not given truthful information when I came in to add my daughter to my plan. They told me I would need to at least have an iPhone 8 to work on their system and they only had iphoneX. They also told me my iPhone 6 from Sprint would not work on the network. Well surprisingly I went to the Verizon company store on 75-Plano Parkway and got my iPhone 6 added to my plan just fine.

Worked with Pablo Albarran today to help set up my new phone. He was very professional and kind. He answered all of our questions and showed us some new phones that might be beneficial to us. We decided not to buy anything at this time, but look forward to working with him in the future. Thank you for having someone like him to represent your company.

Christian Herrera is a lifesaver. Came in with a broken phone, screen not working. I work from my phone and I hadnt backed up!! He got me into a new phone and it took almost 2 hours he was patient with me but somehow recovered all my information!!!!! I had stopped at an other place they didnt even try and told me Nothing we can do but Christian did it! I dont know how I dont care how all I know is he saved my life! If I could give him and this store more than 5 stars I would! Best experience ever.

Carlos was very full of information and helped me decide the best phone for my needs. Excellent service! Thanks!

I want to say thanks for the great service that my son and I received tonight when we came to switch our service company and to get 2 new phones. David Ramirez handled everything with great patience and good work. If this is how all Verizons employees are, we will never regret leaving sprint!!

Adan was terrific!! I was about to return the phone I bought but Adan was able to answer all of my questions and decided to keep my phone. He is very helpful and very patient. He is also very tech smart so ask for him!

Jason Albarran was great I came by to get his assistance with my phone and sending some pictures to my insurance company for my car he came out and take pictures of my car for me and sent them to where they needed to go I could not have done it without him very helpful and nice young man and he made his sell.

We had a great experience at this store Monday - July 4th, Chris H was a tremendous help!! When we need to upgrade our phones again we will search him out. He is definitely worth the drive!! Best customer service we have received in a while. We felt like he went over and above what he had to do. I would absolutely recommend this store to my friends.

Came to store today with a broken heart after customer service told me I didnt have my cloud set up and lost all my contacts and pictures. Umair greeted me and helped me. He was able to get all my data back. He is very knowledgeable and humble. Best Verizon rep I have ever deal th with. Thank you for helping me.

Thank goodness this Verizon store has amazing working workers! Im no tech wizard and the guy in the store helped me learn all about my phone and also transffered all of my photos into my new phone. Very pleased!

I had a great experience today at Verizon. Brandon took great care of me. I came in with a few questions about the Galaxy 5 that I bought yesterday. He answered everything and more. He was very informative and courteous. Love Verizon!

Really great experience! Thumbs up to the recruiter who hired Johny he was perfect! Helped me with all my necessities and gave me discounts! Definitely a top 5 Verizon store in Dallas.

We came into the Richardson store for the first time, to get my daughter a new phone. I experienced the best service I have ever received at a Verizon store. Chris Herreras customer service was excellent, and his knowledge and skills were phenomenal! I will be coming back to this store and Chris for all future services and products.Rosalie Stevens

Jeanette did a wonderful job . Great personality. She went out od her way to help me understand the process. Version need more people like her. She was great .

I was greeted politley at the door and I enjoyed my visit here at this Verizon store! I am not very good with technology and they took their time to teach me every little bit. Great people working here, I will be coming here whenever I have issues!

Cane to store today with my wife to get her voicemail set up on her new phone. Rep was very helpful and while I was there he also got me a great deal in my new phone. I have always had issues with Verizon not being able to set up my phone the way I want it but Umair helped me out and made my switch just as seamless as anyone could want. Umair by far is the most polite and knowledgeable Verizon rep.

Jason Pearce demonstrated model customer service at this Verizon store. I switched over from iPhone to LG G5 for photo and video quality. He took home to explain features and transfer dats from one phone to another. I appreciate doing business with stores which bring back a small business feel to big brands.

I had a great experience. Adan helped me with my purchase and I got a good deal! His communication and customer service skills are great. So ask for him when youre looking to switch.

Adan is the perfect rep for Verizon! He is always happy to help every customer that walks in and Im always happy to see him. Im not tech smart and Adan has a lot of patience.

Great non-pressure Verizon store. Jason was excellent in walking us through options that met our needs. I would recommend this location to anyone looking to buy a phone.

This is the BEST Verizon store in the DFW area. Edgar was so helpful and knowledgeable at this Verizon location. In the course of a week, we had been to 2 other Verizon locations and the Apple Store and they had no idea what they were doing. But Edgar immediately knew how to solve our problem and within minutes we were done. Thank you Edgar!!

My husband I went to this location with intention of switching carriers and buying new phones. The man who greeted us, working Wednesday 7/24 at about 6:45pm, was extremely rude on a few occasions, to the point we left and went to a different location up the street. He seemed disinterested in helping from the start, when we asked if we could see the phone we wanted to buy (iPhone XR), he said “we don’t have that on display” then seemed agitated when we requested for the 2nd time that we wanted to see the phone we were intending to buy. He brought the phone out, my husband notes that the phone was off, and the man said “yeah it’s not going to be turned on.” My husband asked if they have any 512GB phones in stock. The man replied, rudely, “we don’t have those and why would you need 513gb anyways?” At the next store we went to, we were told Verizon did in fact have 512GB. This man hardly looked up from his computer for the 10 minutes we were there. I don’t know his name because he did not greet us or introduce himself. Bad customer service all around. Go to a different location.

I am very happy I am walking out with a brand new phone. Adan made the whole process very fast and very easy for me and also lowered my monthly bill. Thank you Adan!!

Transferring from sprint was the best decision ever! The person helping me out was fabulous and very enthusiastic! Come here if you want to be treated well!

Brandon helped us pick out a phone perfect for my mom. He was very informative and friendly and we were so thankful the process was this smooth. We highly recommend this store to anyone looking for a phone.

Had problem with my phone, the reps went out of their way and helped me out. They said I cant mention their name but I would still like to cuz i had an amazing experience with arsy and yousuf

Chris Herrera is my favorite sales person ever! I am always sad when I come into the store if hes not there. He is always professional and makes sure I have everything I need and so valued as a customer. He is my go to guy.

Adan was very knowledgeable and helped me with several issues. I have a new phone and he helped me add a new language to my keyboard, showed me how to use Google assistant, and helped me sync my phone to my car. Real nice guy, and did a great job!

I walked into the store to get help with my new tablet, I needed some type of parental control. I was able to speak with Devon who was very happy to help me out and make sure that everything was done. This store is always helpful go by and see them

Love Verizon. Never had any other cellular service. This place has always taken care of my cell phone needs

David Ramirez is just AMAZING!! Thank you so much for all of your help I love my new phone!

I came to this location this morning to switch the SIM card on my phone--moving from a Samsung Galaxy S4 to a new HTC 626 Desire--and I could not be happier with the service and quality of this store. Two gentlemen helped me with what I needed--Johnny Faustino and Hector Reyes. Both were very professional, amiable, and knowledgeable. The process took very little time and every step was explained carefully and with detail. Furthermore, both Johnny and Hector were honest and upfront about how much they were going to charge and what exactly for, which was very fair.I strongly recommend this location to anyone in need of cellphone service specifically for contracts under Verizon, and Id like to commend both Johnny and Hector for being so helpful and patient. It appears that Verizon puts customer service first, both online and in-store, which Im very thankful for!

I came in to this Verizon/Cellular Sales in Richardson and they took great care of me. If you have an issue or want great customer service or want a new phone come see Beau Holloway. He will take care of you. He solved my problem. See ya T-mobile!!!

Adan was very helpful in setting up my new phone. I would give him 5 stars for customer service!

Well done Verizon hiring great employees! Every problem I have the help me. Worth my time!

Adan was extremely helpful and gracious with installing my screen protector. Will definitely keep him in mind for future Verizon needs.

Really great experience. The workers are honest and respectful. Johny was the best! Thanks Verizon for being awesome!

Associate Quran was very knowledgeable and helpful in assisting me with my new Verizon plan. Also, he initiated a claim with asurion for my lost phone without a hitch.Appreciate it

Best experience Ive ever had at a wireless store! Thankful for miss Katy for helping me out! Would definitely come back and recommend this store to anyone!

I was terribly upset with ATT because they ripped me off, but when I stepped into this store, the kind employee helped me in every way into switching over! I got the best deal and with a new phone as well at a great price! Definitely one of the BEST verizon stores I have walked into and luckily I walked out happy!

Essra was very helpful and patient excellent custo service 👍 highly recommended

Received help from Alexis with some issues I had on phone he didnt only fix them but walked me through on how to fix it myself is the problem ever occurred again

Chris Herrera gave me the best service I have ever had at any Verizon! He makes me feel important and I love that! Best experience I have very had in a Verizon store period!

Excellent service. Had to get a new phone and a young Pakistani college student working there got it done quickly and professionally.

This IS NOT a Verizon store. Do not make the same mistake I did. They cannot make account changes and charge exorbitant fees to do anything regarding Verizon products. Save yourself $200 and go to an actual Verizon store (which wont say authorized retailer -- thats your tip off).2 stars because the store is clean, I suppose. The associates are not particularly helpful, but thats mostly because they arent Verizon employees and know next to nothing about actual Verizon...stuff.Kicking myself.

The customer service you get at the verizon store at Coit and Arapaho is consistently excellent. Todays experience with Josh was just as good, all issues were resolved very efficiently and professionally. Great job!

Cat helped me. She was SO helpful and I had a Great experience. Looking forward to doing future business with her and Verizon

Jeanette and Joy were extremely helpful today! We changed from AT&T to Verizon and they were patient, kind, extremely knowledgeable, and made our experience in the store great.

I have a Verizon phone and sevice (which is great), but the young lady who helped me was worthless, she had no knowledge about any of the Samsung phones. Waste of my time.

Adan Faustino my salesman was fantastic! He helped me with all of my questions​. Was polite and very knowledgeable. He helped me save money on my phone and my bill. Thank you Adan for your help!

Brandon was fabulous. He was so helpful and set me up with a great phone that fit my needs perfectly. He made my experience amazing

I had a really great experience here! Johny helped me with my Bluetooth situation to my car. He took his time and wasnt at any rush. I like these employees and will definitely come back again.

I actually enjoy coming to this store to pay my bill just because of Sam. She’s extremely helpful and has helped keep my account up to date and always makes sure I’m not overspending. She deserves a raise!

Came to store today with phone issues. Umair was very helpful in setting my new phone and helped me update my plan. Great customer service .

Barry was awesome, took as much time as needed turned out it was 2 hours and sold me a wonderful phone transferred everything didnt do any shortcuts, thank you thank you thank you very its get your Barry

I went to this Verizon store to purchase a screen protector for my newly purchase iPad. In the past I have applied them myself with mixed results and decided to have one of their representatives, Johnny Faustino, do it for me. He did an outstanding job...took a lot of time to make sure it was perfectly applied, and it was. Additionally Verizon doesnt charge a fee for the application while Best Buy charged me $8 for an iphone application last month.

Go see Jeanette! Very pleasant to work with, very helpful and definitely an A1 personality! 5 stars!