I brought my car in because I was notified that I had a factory recall for my 2018 Honda accord. Philip Watson has been my technician. He is absolutely the best technician that I have ever had. He is excellent in getting back to me on the phone ASAP. Philip handles everything for my car very efficiently. I have great confidence in him. He bends over backwards to make sure that everything is done to my liking. Philip is a great asset to your Honda dealership.

It was a great experience at Lute Riley Honda Service Center. The Staff here are welcoming and the treatment towards every customer is never questionable. Definitely recommend to stop by at this place - the complementary car wash is another perk you get with the service. Totally satisfied with the service here. Keep up the good work.

I needed an alignment for my car I had just purchased from Lute Riley! Ryan was able to get me in and out with no issues. Thank you!

My 2009 CRVs catalytic system was stolen. Lute Riley Honda was called and the car was towed to the shop under their help. Service advisor Melissa was professional, and so helpful! She arranged ordering and repairing. I am happy with the results. All the people who answered my calls were all very friendly and helpful! I really appreciate the great help from Melissa and all Lute Riley Honda service department people! I will continue using their services in future. Thank you all!

Service advisor Roberto helped me with my vehicle as I had just moved out of state and was bringing my vehicle in for the first time. He understood what I wanted and got everything I needed taken care of in a timely manner. Will definitely be returning !

The shuttle service at this dealership is terrible. I mean the drivers are friendly but the service is understaffed. This morning I had to wait an hour before being shuttled to work. My service advisor told me work was done at 2:30 and she would let the shuttle know. My pre-assigned pickup time was 3-4. It’s now 4:15. Just got off phone with shuttle driver and he’s still 45 minutes out. All this for an oil change! Like I said, drivers are good. Management, clearly, is bad.

I go here for oil change and this time I also did tire rotation and replaced brake fluid. Director of Maintenance Volter Odom takes care of it every time I go there. The staff here is a great help. I will continue to go to this location.

Kyle Owen was my service manager. He was very knowledgeable and courteous. I am so pleased with this dealership because of professionals such as Kyle Owen. Awesome Job!

I felt very taken care of here. I also appreciated the transparency with the charges of services. Excellent customer service.

My service guy was great! Keep me in the loop about everything. When my car was finished he explained everything to me. His customer service was wonderful.

Very friendly and knowledgeable service personnel. I really appreciated it as I was visiting from out of state. However I had no success in contacting the service dept between 4 and 7 in the evening and had to call early in the morning. But I would recommend them highly.

Ive bought my last 3 cars from Lute Riley Honda and have never been disappointed. Their service area is always friendly and manage to get my car back to me in the same day. Every service advisor that has helped me is always informative and helpful. This last visit was for an oil change and I was out of there within 30 minutes. I will be buying my next car from Lute Riley like I did the last 3.

Philip always makes me feel like family. I could go anywhere for an oil change, but I want to come to Honda because I know you will take good care of my vehicle, and I know Ill receive a big smile from Philip. Thanks for always making me feel welcome.

Great Service! I was greeted by the Technician (Logan), walked thru the service that was to be done to my car, shown the current state of my filters, and provided a reasonable time to expect to come back and pick up my car. Got a call under that time frame and easy process to bill / pay and pickup my car. Would use again

I used the express service department. A young man by the name of Logan Thompson was my service agent. He did an excellent job of doing what I asked and went above and beyond to assure that my truck was ready for the long trip I told him I was taking. He discovered a few things that needed to be done at this time and followed through after speaking with me.You are to be credited with hiring agents like Logan Thompson. It is personnel like him that will keep me coming back.

What a great experience! Logan was personable, knowledgeable, and showed great customer service. He walked through everything with me and they serviced my vehicle in a timely manner. Highly recommend!

I have been there for 45K maintenance, plus front disk resurface. They done it in 2 hours, including external car wash. Excellent service.

We had fog light that needed to be replaced and we took it in. Lute Riley Honda Service Department provided us with outstanding customer service. We were informed upfront what needed to be done and how long it would take. Our car was ready upon time and they washed it too. I highly recommend Lute Riley Honda for anything!

I had a problem getting new key fobs for my car. I call and they told me yes come in we can do it for you today. When I got there they said I have to leave the over night because they don’t have time now. I ask for the Fixed Operations Director Mr Valter Odom who immediately took ownership of the situation personally and got my key fobs within an half an hour. He is a excellent customer service person. He took charge from the start to the resolution of the problem. You don’t find this kind of service experience any more. He is a excellent Representative face for the Lute Riley Honda service.

Ive been a Lute Riley Honda customer since 1994, when I bought a 2dr coupe Accord. Ive been buying 2dr coupe Civics since then.The Lute Riley Honda Service Department excels at providing quality repairs, and exceptional customer service. Theyre very professional in their interactions with customers, and very courteous, polite as well.I was in the customer service venue for 42 years, and I recognize excellence in customer service, when I experience it.The customer service at the Lute Riley Honda dealership is superb! I heartily recommend Lute Riley Honda, and its service department.Also, Im extremely happy with the salesman, who has sold me cars since 2003. The support staffs professionalism, and courteous interaction complete the excellence in customer service throughout Lute Riley Honda.

Had a slow leak in a tire. Turned out it was a nail that was too near the sidewall for the leak to be repaired. On a Saturday morning of a busy holiday weekend, LR got me in, got the tire replaced (under warranty), and got me washed and out in good time--oh, and state inspection, too. Well done.

I needed some maintenance on my vehicle and in a timely manner due to some medical situations. Service Advisor Julissa Maravillo understood dilemma and got my service taken care of extremely fast. Good service and compassionate people keep me coming back to Lute Riley Honda.

Logan checked me in and let me know when my car was ready. They checked my my car thoroughly and washed and vacuumed it. I live right down the street from Lute Riley so I usually drop my car off then walk home. Lute Riley has always serviced my car. I appreciate them soooo much!

The Lady that was in charge of my car was extremity polite and very good in general... also the technician was polite...

Went in for oil change and they suggested I also get my brake fluid changed. My truck is 5 years old and the break fluid had not been changed. I was very happy to have it done. They did a great job as always.

Needed to keep our college daughter’s car current and safe. Took it in for inspection and tuneup so she could drive back to college with confidence. We appreciated the great service.

I take my 2016 CR-V in for servicing at Lute Riley regularly. I like that they do the work I request, let me know what else is needed or is likely to come up soon. They are very professional and courteous.

Friendly staff. Upfront about costs and time. Offered a car home since service would take a while. Willing to discuss what service could wait until next visit. No pressure. Just honest information.

Came to pick up my license plates and inspection sticker. After installing my plates, the service tech took the time to eagerly answer about a dozen questions I had regarding the vehicle. It was obvious he loved the Honda brand which made me feel even better about my used car purchase, two months earlier.

Logan Thomason, the service advisor was very courteous and professional. He apprised me of the cost and time involved in the service and it was accurate. My car was also washed and vacuumed before being returned to me.

Phillip Arnold always handles my Passport with excellent service. He keeps me up to date on the progress of the car. He is a credit to your Lute Riley.

Came in for annual state inspection.Phillip Watson took care of everything in less than 30 minutes. He has been my service representative for several years now and has always taken excellent care of my vehicle and of me.

Good service thats done fairly quickly. Convenient shuttle if you dont want to wait around and free coffee if you dont mind waiting.

My wife and I were out shopping for some footwear when we were done our CRV would not start due to a dead battery. A quick call to Lute Riley Honda Richardson Tx saved the day. The service center was able to retrieve our account info and contacted Mr Mark who sent out help and lifesaver Mr Adam who came prepared with a replacement battery.We would like to thank the Lute Riley family for their superb customer service. God bless and have a wonderful day.Thanks Adam! for the extra care.Mr & Mrs Lozano 9.15.21 Wednesday

Good communication and thorough work. Pricing is within expected range for dealer service (competitive to other dealers). Very knowledgeable and engaged service writers (which is one of my pet peeves with other dealerships).

Checked in at 12.05pm with Kyle, was informed that the service may take up to 1 hour 30 min just for an oil change and tire rotation. No updates only text with recommended services updates and then hopes of completion to get done sooner. Left after 4 hours 30 mins from the facility. Kyle was great but the manager Phillip was rude about the situation and blasted off for my impatience.

Phillip Watson is the best service advisor I have ever dealt with. Personable, professional, and helpful. If you’re looking for honesty and an advisor you can trust ask for Phillip Watson.

Lute Riley does a really excellent job in all areas. Weve bought many cars from them and always use their service department for any repairs or maintenance. I give the whole organization a 10 out of 10

My big Thanks to Omri Wilson for making my cars service experience easy and comfortable! I always use this Honda Dealership for my car services and recommend it to everyone!

Jeremy Anzaldua did a great job with my vehicle in a professional and very timely manner. Popped in for an oil change and a tire rotation and was out of there within 20-30 minutes.

AC went out on my wifes Civic. They got the job done in 2 days. AC works fine now. They vacuumed and wash the car before pick up. Communication was great.

In from out of town, Maintenance Minder came on during the trip and I scheduled an appt to get it taken care of. All work was done well, it took a little longer than predicted but overall a good experience. Would use them again if in the area

Normally the service here over the years has been great but when I recently had a car issue and needed help, I spoke to 2 people (one of which I have dealt with many times) about my issue and nobody ever got back to me. Very disappointing and unprofessional considering I had a long history with this dealership. And, I have reached out to management as to date have gotten no response

This is our 9th new Honda from this dealership. One big reason is their service advisors excelant, cordial, expert support.

I just leased my third Honda Civic from Lute Riley, and, always, everyone was wonderful. In particular, Maricar Randall, my salesperson, was professional and so patient. She walked me through the process and helped me find the right car at the right lease price. Fantastic!

TD(Tim) was very helpful with getting my car serviced.

Great service and provided quality care. Courteous staff. Thanks Melissa Johnson.

Set an appointment only to wait in line for 30min because service advisors would not approach me (this has happened multiple times and that was not the case for others in line) only to be told I was in the wrong line. Of which my appointment is not honored because that line is by first come- first serve basis. So while in the line I had to explain what service needed to be done to more than one service advisor. By the time, was able to be served, it was 40 beyond my appointment time. My final service advisor although friendly (& quoted a price point for service) did not provide me with updates on my service. After 2 hours of waiting on a B maintenance without a tire rotation, I went to check on my car. Which was gone perhaps due to a car wash??? Cool, But nothing was communicated to me regarding time updates/expectations. I even utilized the text feature to ask about the process of service and was left without a response for 30min.I started coming here due to poor business practices of another Honda dealership(frisco) only to come to this location whose process on customer interaction and customer centricity needs to be reviewed updated. I dont need an apology just better service.

Logan was patient and explained everything to me and helped me understand what services I needed!

Fast reliable service, on time, very professional. I will definitely be going back there.

Wonderful. Everyone was amazing from Bill the Sales Manager to Javed our sales person. Simple, and great service.

Awesome experience! Phillip took good care of me! I will be back!

Service advisor was pleasant and knowledgeable. The only complaint is that it took a service advisor 15 minutes to get to me once I got in line.

This review is for the Express Service. I took my Honda Accord Sport for an oil change two weeks ago. The service guy came to inform me that my car was almost ready but that they “found a nail on my Right Front tire” and that it was not repairable. The cost for a new tire was $150. Before taking my car in my dashboard did not indicate they my tire pressure was low so I kindly told the service guy that I would take it to the place I had bought my tires, since I had warranty on them. After my car was ready I left and took it to Discount Tire. They told me my tire did not have a nail. I understand sometimes a rock can be confused for a nail but when Lute Riley called me regarding feedback about my service, I explained to the man on the phone that I did not appreciate that I was told that my tire had a nail. I informed him that it makes me question what other “issues” they have probably told other customers and that is not professional or ethical. I wasn’t able to finish explaining my concern to the guy who called me because he hung up on me. I was relating feedback in a professional manner and by him hanging up on me just confirms that they are lying to their customers and charging services that are not required. I will not be taking my car to them anymore and I recommend if you do take it there, please get a second opinion. I can only imagine what else they have gotten away with.

The service technician was great. The waiting area was simple and clean, and there was a row of seats in the garage, separated from the driving area by a kind of fence, and there was a comfortable inside lounge, too.I take off one star because I wasnt clear on where to go for my oil change--I had guessed the right place, but I had set up an appointment and didnt know if there was a special line or something. Doesnt seem like it, so I dont know exactly what the appointments are for.They did a complimentary inspection with my oil change. With wait time, oil change, inspection, report, car return, and payment, it took me about an hour & a half. So, not quick, but my experienceis that all 30minute oil changes take somethinglike an hour and a half :PAlso,, I was there with my toddler, and as I was chatting & bouncing him, and walking back and forth with him behind the fencing separating the waiting seats from the working garage space, people were cheerful and friendly.I really liked my technician. He was very chill about my uncertainty, directed me, had just the right positive energy. His report from the inspection sounded honest and he made recommendations frankly. I plan on going back to get some done, but he didnt pressure me when I said not today. A trustworthy guy.

Was on road on a long trip and had a problem which Adam helped solve by sending photos as well as remaining on the line with me until it was solved. Wonderful service, always from Lute Riley. Thanks

They provide good car service. Also, provide genuine suggestions in case of any parts replacement required.

Overall a disappointing experience. Feel free to reach out for details. Will most likely not be back.

Needed something done to fix a problem on my Accord and they were able to get me in immediately and fix the problem.

I just bought my third Honda Ridgeline from Lute Riley. They make buying a car easy. They act like they really are interested in what is best for the customer. From the first phone call to the final sale, I have always enjoyed my buying experience there. They have always told me the truth about everything to do with the car and sale. I will definitely go back tho buy my fourth Ridgeline!Bill

I was very satisfied with the hospitality of Melissa and guys in the service and parts. 5 *****

I had a family member bring in my 1997 Honda CRV to get the recalled airbag replaced (They can turn into shrapnel grenades and prematurely activate, causing potentially lethal injuries to the driver).Even though they were not able to replace it, I was still extremely impressed by how well run this facility is. The employees they hired were top notch, and VERY well trained. What they did best was be nice to the customer. It really means a lot to me when I dont have to deal with attitude.The other Honda repair centers were getting very bad reviews but not this location so I thought Id give it a try.I called them up on 5-29-21 and spoke with the receptionist who was able explain exactly what needed to be replaced under recall, and that they would have the part ready when I brought my car in (my appointment was at 7:20 A.M on 6/5/21). He even spoke to the parts center to make sure the part would be there in time.Cool thing after you drop off your vehicle is that they offer a free shuttle service to and from your home at no charge to you. They also let you keep in contact with them via text message as the repair is going on in case you need to see how things are going (They send you a text message after the repair starts).They unfortunately notified me that they were not able to replace my drivers side airbag for the reason being that it looks tampered with (They said a wire was cut somewhere). Honda states on their TSBs certain procedures and guidelines that the dealerships must abide by. Adam Presser, one of their Service Managers calmly explained all this to me. I cant fault them for following Honda instructions.Im not the original owner of the car even though I replaced and rebuilt most of the components on the vehicle. Im an Electrical Engineer who always gets a copy of the official Service Manuals before working on any of my vehicles, and I dont normally take any car to the dealership, I just fix it on my own. Recalls of course I make an exception for.Whoever is in charge of hiring here knows what theyre doing, the employees are phenomenal. I highly recommend others to give this location a shot. I dont think youll be disappointed.I plan on buying a Suzuki Blue 1st gen Honda S2000 with the 9k redline F20C engine next year, and Ill be buying replacement parts from Lute Rileys Parts department. Im sure their other departments are ran just as good.

Lute Rileys Honda is my Honda service secret. I literally drive 45 minutes to them because I can get serviced faster if I drive past two local dealers. They have excellent service because you are in and out. If they quote you a time they stick to it.

Not sure why but you have listed above that I am Donny Ramay and that is false. I am Terry Morrow.

Everything went very well. Service was very fast.

I called 7 days straight (except sunday) to get a quote on a simple repair ($1k) and no one would ever call me back. Every time, I spoke with what seemed like service reception, told her what I needed, and she assured me that someone would call me back.... They never did. Clearly they dont want or need the business. While it is the closest dealer to my home I will drive further to another dealer that actually answers the phone and returns calls. At this point, I dont even have an interest in purchasing my next Honda from them.

Very professional technician, Problem was fixed by replacing the battery.Got update of the repair time, and notification when the job was completed.

Fast and friendly! Definitely trust this place more than other auto shops 👌

Lute Riley service department is as good as it gets. Everyone Ive interacted with here is friendly, helpful, and professional. The waiting area is great and has Wi-Fi, making it easy to get work done while you wait. Free car wash and thorough inspection with every visit seal the deal.

Very unprofessional. They gave me estimate of 45min but end up taking 3hrs. No updates within and then bump the bill with extra work.

Excellent, over the top service!!! Thank you to ALL the great people at Lute Riley Honda for all the extra things you do to keep me and others safe on these roads in our cars! I am almost always amazed by the exceptional service from you all.

Very slow service. I had 8am appointment went to the service line waited for 15 min then adviser mentioned its just the battery change you can go through express lane. Again waited in express lane for 20 min. Finally adviser checked me in at 8.40am. Would not come back to this service center again. Horrible experience. They should have just told me to be in express when i booked the appointment would have saved 30 min at least.

Would not honor the warranty THEY stuck on the side of my battery. One service tech was very helpful and apologetic but the actual part department guys were absolutely rude and treated me like I was an idiot.

Amazing service, serviced and had car washed, great staff, great turnaround

All great but free inspection report confusing because not printed with patterns or in color. In the end, you confuse what is satisfactory and what requires immediate attention!

I like going to Lute Riley Honda express service because I don’t need an appointment for routine maintenance. The 2 Honda dealerships closer to my house always require appointments and I have to wait a long time or leave my vehicle with them.

The service dept is very efficient.

The serviceman was professional and exceptionally excellent.

Great service, excellent advisor, over and beyond assistance.

Very professional well informed, finished in timely manner

They need to change the name of the Express Lube service... there is nothing fast about their oil change... It takes over an hour to do this. But Ive always been pleased with their service.

Scheduled an appointment for a oil change today. Waited maybe 10-15 minutes before someone came to check me in. Waited for about 2.5 hours for everything to be complete.

I have been a customer of Lute Riley Honda for years, I came in on 9/24/21 for oil change.Roberto helped me and with what I needed I was also asking about the touch up paint pen and it was in stock! The men and women at Lute Riley are very professional I live in Allen but I come back to here for my service for my Honda.Thank you !Eleanor CasonE

Exemplary service!!!I could have my Honda serviced anywhere.The main reason I keep returning to Lute Riley is Omri Wilson, my service advisor.Omri is knowledgeable, trustworthy, and very personable.As for me there isnt any other shop where Id have my vehicle serviced

I always enjoy coming here and I will continue... Ive tried other Honda dealerships and yall are the best💜💜

Don’t bother to schedule an appointment here if they’re not going to ACKNOWLEDGE a CUSTOMER sitting there for 20 minutes. Then, asking for myself if my assigned advisor is there - only to find out they don’t get in till later. These people really have no concept of customer service in the mornings. Service center itself was somewhat empty and everyone wasn’t busy so I don’t understand. ( I asked a woman in an office about my advisor too ) I could have waited if those working would at least been more attentive and prompt. Customer service 0/10

I’ve come to the service department for all my car maintenance - and one silly question. They have been quick to service my car with good communication on time expectations for service completion.

Joel Vargas was very helpful. My oil change and car wash was completed in 25 minutes. Great service!Jeremy was great as well! The service department delivers when it comes to being on time and providing excellent service.

Great service and quick too!

Very happy with the service.

Excellent, as always, in every respect.

Update 8months later: when it comes to multiple services to be done in one session, no one can handle it better than Omri Willson! Patient, knowledgeable and respectful. Everything was done on time as promised.Another day, another service, no hassle! All of the services and repairs required sent me through a link so I could pick which one I like to be done or reject the service. Treated respectfully.

Very professional customer service

Professional seller, great service!

Phillip was welcoming and considerate during my first visit to the service dept. I highly recommend Lute Riley Honda!

EXPRESS SERVICE !! Mistake when I do it !! because it took quite a lot of my time I bought tire insurance. while the previous times are still doing Saturday normally !!! while management makes customers wait a long time !!!

Logan was great.

Made an appointment. Showed up 10mins early. Place was not busy. 100mins later, oil change completed. It does not take 100mins to change the oil in a car. Ive changed and paid others to change the oil in my vehicles for years. This is the slowest completion time by a huge stretch.

Very nice and friendly 😊

Customer service in the repair department was awesome. They fixed my sons civic its was having problems with the A/C not blowing cool air. They order the part and had it fixed in a few days.