The service manager Kyle is amazing! Totally knowledgeable about all of my inquiries and was super friendly, helpful and funny! Best experience getting my oil changed EVER! Will be back real soon for brakes and new tires! Wish I had never gone anywhere else! This guy is incredible! Thanks Kyle and service staff! And thanks Good Year!!

Scott at Goodyear Renton Hilands is the best in the business. Professional, courteous and friendly. I trust his expertise and his team to keep my vehicle running and in safe conditions. They do more than just tires - I have been getting my change oil and filters and most recently bought a new battery.Thank you, Scott.

Kyle Malone is definitely a one of a kind mechanic! Honest, reliable, and trustworthy! Being new to the area it is so hard to find anything when you know nothing. We will definitely be coming back! Thank you for helping us!

I have been using this Goodyear location for years. They always provide great service. In some occasions, they fixed flat tire free of charge. I will continue to use them for tires for sure.

I purchased 4 performance tires and even their 3 year alignment program at another store out of state before moving to the area. Had a great experience with a different store, so figured Id remain a loyal customer to Goodyear while using this store in the area.Took my vehicle to this Renton location for an oil change and tire rotation after scheduling it online in advance and arrange for someone to pick me up. Drop off prior to the time scheduled and they ended up keeping the vehicle for the entire day to do a 20 minute oil change and 15 minute tire rotation. The response from the store manager was that it is their stores busiest day. I get it, but his tone was presenting it like it is my fault I brought them my business, scheduled it when I was able to on a day off and I should know his business. I appreciate I was given a slight discount for losing my vehicle for an entire day to change the oil. Standing waiting to check out, listening to political talk and being an ex-cop just seemed a bit much on top of everything else.I wanted to give them a second chance and bring them business despite my previous experience. Scheduled it again online (it estimated 3 hours for shocks, struts, tire rotation and brake inspection) and decided to modify it for just getting the brakes done due to a scheduling conflict. Call in and am told they need the car for half a day to do the job at a minimum. Am told he just wants to take care of me as a customer, but he comes off patronizing. Given the previous experience I am anticipating it will probably end up another full day or a couple (if they have to order parts) to do an assessment and then a brake job, so I declined the appointment and service all together. Will take it to a competitor. Next time I need tires or alignment will try a different Goodyear store at a later date and see if I have an improved experience. Doubt I will use them for their other services especially this location. I dont want to inconvenience them with my business.*Update: I appreciate the store manager reaching out to apologize for the experience, was sincere in explaining the situation/intent/challenges and he wanted to redeem the experience with a discounted service. Means a lot to take those steps to win back a customer.

I took my car in for a pre-trip safety check and Kyle was incredibly thorough in the breakdown of the inspection. He let me know what needed to be replaced and what services could wait. I feel comfortable taking my car on my road trip and will be back for the recommended services!

The WORST experience. Confirmed they had the tires I needed before making an appointment. Got there and was told they did NOT have the tires, and I had to sit there for 4 hours. Within days one of the tires leaked. Made another appointment, and even with the appointment was told it would be 45 minutes before they would get to it. Also got talked into a applying for a credit card so I could get a $150 rebate. Rebate never came. contacted good year, got shunted off to another company to claim the rebate. What a scam all around!

I came in for an alignment scott Ortiz helped me out very professional told me my expectations offered me water and 20 minutes in told me I didn’t need an alignment a real honest shop great staff great location I will definitely always use them when in need of any of their services give them a 10 and totally recommend them

I want to thank Scott Ortiz at the Goodyear tire Co. He was very helpful and super nice. I had a flat repair, and he was able to take me in right away and get it done in under an hour. Very professional and proficient. Definitely will be back for more business.

Hands down the best service. Kyle m was very friendly, helpful and knowledgeable. Which made the entire experience easier than ever expected. Definitely will be returning to this shop.

I got 4 tires and an alignment. They were courteous and helpful. No pressure and no surprises. Efficient and highly recommended.

Kyle is always super friendly. My husband got a quote on tires somewhere else and they were over $100 more than here. Thank you for taking care of our cars!

Had a free at 10 am brake inspection. Not honered.. Blamed someone else for mistake ps only 3 chairs in lobby had too sit outside fell sitting outside sprang my wrists

Scott is the epitome of good customer service. He is friendly, respectful and helpful. He is the BEST in the North West. Thank you so much Scott

I would like to commend Kyle at the Goodyear in Renton for his outstanding service on Saturday afternoon. I went there to have my tires checked as a sensor activated on my dash indicating low tire pressure. Kyle immediately had my vehicle on the lift and learned that I had a puncture in the right rear tire. Had it been repairable he was willing to fix it for free. It was not repairable so he offered to put my spare on the car until he was able to get the replacement tire on Monday. However we were unable to find the key to the wheel locks so I needed to go to a Honda dealer. Kyle made sure my tires had appropriate air pressure to ensure I would be able to drive to Honda. He was very accommodating, personable and willing to help in every way he could. As a result of his service I will definitely return to that shop in the future.

My experience at Goodyear in Renton has been the worst automotive service ever. First, I was an ASE Certified Mechanic for over 20 years. I decided to get 4 new Goodyear tires on my car. They bent one of my aluminum wheels on their Coats Rim Clamp Tire Changer with the Bead Breaker. I have used these machines for years and know that it can happen very easy.The manager at the Renton location, Scott has NO IDEA about cars, and told me that I bent the wheel on the inside!!! I never seen anyone ever bend a wheel on the inside driving a car.Scott road tested my car and said the Stut Mounts were loose, and the suspension was shot on my car, the wheel was not the issue.I called Goodyear Corporate and complained and got a call from Scott stating he was not admitting fault and called the tire machine manufacturer and they said their machine could never cause the bent wheel. I know this was total Bull Hockey. But Scott said he was going to get me a new wheel but they were on National Backorder!I searched the internet and found 5 places that had wheels for my car. I sent them to Scott who after 2 weeks said he would order a wheel for me.Now today, 3 weeks after my initial purchase I finally got my wheel replaced. When I got to the the store Scott opened the box which the wheel was shipped in and then told me, it will take a couple of hours. To change a tire on a wheel takes about 15 minutes with your eyes closed. Scott was just being indifferent AGAIN!!!Then, we the Technician parked my car out front Scott made me wait another 20 minutes while he did paperwork...Long story short here folks... AVOID GOODYEAR TIRE IN RENTON AS LONG AS THE MANAGER THERE IS SCOTT. HE KNOWS NOTHING ABOUT CARS AND THINKS HE KNOWS IT ALL. HE SAID HE WAS A COP IN LOS ANGELES!!! DOESNT MEAN HE CAN KNOW CARS.

I called this place off a whim after my husband called and let me know the car was shaking. They were the closest location to my house and the cheapest when I was comparing prices for diagnostic work. When I called I connected with Kyle, who immediately immediately treated me like a regular customer and ultimately went above and beyond to diagnose and repair the car. Scott was also working the desk and was super personable and prompt. They got my car in and out within 24 hours. It costed less than expected, and the Car runs great. We’ll go back for future business.

Our car had been directly hit against our new tire; after we hire a towing service, the manager gave us bid and contacted us 100% with updates. I we have any other issues we will definitely come back.

This is the worst tire shop ever! Don’t visit this place. The owner is a fraud threaten black business all over pierce county

Outstanding service store manager Scott Ortiz order my weather ready tires set up time to drop car off installed tires and aligned had my Chevy equinox ready to roll in no time very happy with my purchase and the quality of service thank you Scott Ortiz😎

I bought tires online and despite some snafus with the corporate scheduling system the Service Manager at the Renton location was able to get me and my car in and out in a timely fashion. Customer service was excellent, COVID-19 lobby protocols were on point, and I walked away feeling good about the money I spent for these Goodyear Weather Assurance tires. Just in time for the snow too!Note: I think there is recently new management at this location based on a number of truly terrible complaints. I hope that means things are turning around at this location! It seems like the new Service Manager is working hard to make that happen.

I am always excited to see the guys thereAlways kind and very professionalSpecial praise to ScottThank you thank you thank you

Poorly run shop low budget store.Dropped off a tire and rim to have a new tire installed on it, left it there four hours was told no problem. Returned after four hours tire still not replaced simple ten min job.Given excuse of employee did not return from his lunch break.Dingy waiting room with unreliable employees.

Clear communication and great service. Been my shop for many years. If they don’t have a tire in stock they will get it delivered ASAP.

Despite a very busy shop and ordering my tires online, they installed the new tires quickly and with great customer service. I would highly recommend this shop.

Kyle was awesome! Helpful and informative for a last minute issue.

Scott always has a positive attitude and really gets the job done efficiently! Thank you Scott and team!

Scott is the epitome of excellent customer service. He’s very polite, friendly and helpful. Very satisfied with the level of service at this Goodyear Auto Service.

Hey Scott, we got pictures and proof, do you?

Great serveice! Receptionist, Scott, was very friendly and helpful! I was out of there quicker than I expected! Will definitely be returning

Good Customer Service ! They had a full shop of cars and Scott still managed tu get are flat fixed & under 30 minutes ! Kudos to the crew in Renton . We will be back for tires . They fixed my flat for free .

FREE FLAT TIRE FIXNice customer service. I work with Mr. Corinthas W. and he was very helpful and friendly. They fixed my car flat tire with no charge.

I recently bought a car and I had to keep coming back to Goodyear, no fault of Goodyear. But everytime I had to come back Rob was always so helpful and informational. He even brought out a piece and explained to me why it needed to be replaced and also how it works. They were able to figure out and fix all issues. Just overall great service.

Had a 2:30 appt for an oil change. At 3, they still hadnt started my car. Since I had another appt at 4, I couldnt stay to get the oil changed.My only comment is, if you have an appt, the action should start within 5 minutes of that appointed time.

Awesome awesome customer service!! All the employees are nice and know what theyre doing. Fastest oil change Ive received compared to other places. Ill definitely drive the extra mile to come here again. And recommend good year to my folks.

Good products, good service, good prices.Helped get the tires I need for what I wanted.They work hard to accommodate schedules.Very good value for discounted prices.I keep returning for maintenance.Goodyear!

I went in with a problem of rough idling, and for an oil change. They charged me almost $200 to tell me that my engine was in good shape and nothing was seriously wrong, and that I may just have a “dirty part”. They wanted another $200 to just clean those parts. Flash forward a week or so later, and I broke down due to a complete cylinder 4 misfire due to spark plugs that had been apparently worn out for a while. Yet they did not tell me anything was wrong with my spark plugs, which is something they should’ve checked for saying it can cause rough idling itself.Overall, waste of $200, they seem to be fine for oil changes, but don’t trust them to actually tell you the problems with your car.UPDATE: after calling them for an explanation on why they didn’t check those parts, they told me they refuse to dig around in the engine, and only go off of the computer. Yet they told me they actually did dig around in the engine, because I had already ran my own diagnostic tool and knew nothing showed up. They lied to me, and refuse to offer me even a sincere apology. Their mistake and bad service easily could’ve ended up with me dead, as I was stranded in the middle of the freeway.

Great people here. Best experience and got things done quickly. I will recommend this place to anybody in the area and the manager is the nicest person you will ever meet! 👍👍

My tire was leaking air on the way to work. I was able to get to Goodyear before it was completely flat. Staff was friendly and quickly got the tire patched. Somehow they offer this service free of charge. Thats nuts!

Communication was poor. Two attempts at unnecessary upsells were made as well. Manager also felt it necessary to discuss politics instead of business.

Ive been going to this Goodyear for a few months now and so far Ive never been disappointed. The people are polite and friendly and will help you with whatever you need and they are very efficient so youll be on your way faster than you expect most of the time, 100% recommend.

Very friendly and polite customer service. They had the exact tires that I wanted in stock. Quick Service in receiving my new tires. Excellent promotional discounts.

Was able to fit me in with a tire change on a moments notice. Life savers.

After buying a set of tires at this business, I got a flat. I showed up 15 minutes before opening, hoping to get it fixed. I was told to come back at 4:00. Apparently once they have sold you tires, you are just an annoyance . Here is an update based on the owners reply. I appreciate the interest in solving my problem. Where was this level of caring when I was at the shop? As soon as I left Goodyear, I went to Les Schwab. Within 20 minutes my flat was repaired, and at no cost. Thats what customer service looks like.

The staff of this Goodyear have always been very nice and efficient when theyve helped me with my car issues, If you want honesty, efficiency and guarantees, this is the place to go!

It will be one of my top picks. In fact, it is the top pick. Clean, professional and they gave me advices about the truck without pushing any must be done maintenance. The prices are reasonable and not even close to what I usually get where I live in Everett.

Awesome staff here... helpfull, fair, and right near the Drivers Licensing place and Pho Shizzle. For Real.

If I could leave zero stars, I would. They are liars, and they are dangerous. Dont take your vehicle here if you want to be safe.

Extremely great customer service. Greg and his team took care of me and my car. Not terribly priced. I will be coming back here to do all my regular work.

Guys are great. Theyve been taking of my cars for over 8 years now. If for some reason they cant do something, they tell me who can locally. NAPA can take some time to deliver parts to location though so plan accordingly.

I had a good experience here. My check engine light came on so I used the diagnostic scanner at OReillys to find out what the issue was before I took the car in for service. I found out it was an oxygen sensor issue, which was also confirmed by Goodyear. They replaced for about $160 which I felt was reasonable given the cost of the part and labor involved. However, a day after picking up the car, the light returned. Again I took the car back. This time they admitted they had replaced the wrong O2 sensor, so they replaced the faulty one free of charge. All in all, a bit of a hassle having to return the car, but I really appreciated their honesty and willingness to fix the issue for free on the second trip. Thanks Goodyear.

Set an appointment online, confirmation email, oh wait no actually I cant find any of your info, I dont have time to do an oil change with nobody ahead of you. One hour can you leave it, leave and come back, one hour actually means one hour before we touch your car then we will make sure we get one hour labor out of your money for your oil change, while I drop the wrench doing so to try chase other customers out the parking lot leaving because they waited so long.

Bad customer service. Front desk guy, probably manager, is rude and stuck up. Not sure about quality. I asked the front desk guy what oil they used on my car, he didnt bother checking and said 5W20 but receipt says 5W30.Another note: good thing i booked at 9:30 because store was closed up until 9:30. Tire banged in managers service car they said.Please avoid this store at all cost, protect yourself at all cost. Protect your car by not going there

We brought in our 99 Toyota for some TLC as shes now over 220,000 miles. The staff at Goodyear was amazing. Everyone was extremely friendly, personable, knowledgeable, and communicated with me and my husband seperatly so that everyone was on the same page. The car has been running like its 10 years younger since we got her back from the shop. We Were so impressed weve decided to make Goodyear in Renton our regular mechanic!

Good place for oil change, but they are super busy all of time. Great prices.

Scheduled service online. There seem to be confusion whether it was really made. But once past that, got in, new tires mounted quickly, got out. Even Armour Alld the tires to make em pop. Ill go back.

These guys are great, have saved me more times than I can count.

Awful customer service. They repeatedly inconvenienced me. One week ago I confirmed with them, on the phone and in person at their shop, that they would have my tires in and everything ready to go. Unfortunately they didn’t get the paperwork in order and couldn’t get it done. Following the weekend they completed the paperwork and then called me to tell me so. I decided to go with them since apparently this was complete and they had my tires on-site and ready to go. So on that phone call I made an appointment for the following Saturday morning. I got to the shop ready to get it done and they informed me that my appointment wasn’t in their schedule and they were busy and couldn’t take me in until the afternoon. I had to show them my call log on my phone to convince them I had in fact called them and made an appointment 5 days earlier. In total I had to make FOUR (4) trips there to get ONE (1) set of tires on the car. Then I asked them to bag my other tires and put them in the back. They said sure, and never did. Upon leaving they still didn’t have the paperwork together so I had to just walk out. One error is acceptable, repeated erroring is incompetence.Youve been warned.

After the last place I went to that charges over $40 for an oil change stole or put 2 of my hubcaps or rims whatever they are called on so loose that they fell off after a 40 minute drive i decided to just go with a simple $20 oil change so I came to goodyear, got a very nice priced oil change as well as great customer service and some good banter from behind the counter if you want a good job with a great price check out goodyear! Ps I think I should mention the place I went to before here always got oil all over and you could smell the oil burning on the engine when you drove, here at Goodyear I got no such smell when leaving and continuing to drive all day thanks again for the great service!

I have had many great Doctors that have helped me over the years from cancer chemo radiation days to severe back injuries, fibromyalgia, and every spine joint issue one can imagine. Moving to Des Moines, WA and hearing about Dr. Brown and Marina Medical Clinic, I decided to make an appointment. I was hoping to find a Doctor that cared about my continued journey to a healthier life style.The moment I walked into the Clinic and met Dr Brown and Dr Steneker and the Professional Caring Staff, I noticed how clean the clinic was and how warm and comfortable I felt. (which is unusual for me because of anxiety issues)I have worked in the medical field for 35 years, I can pick up on medical people that truly care and are empathetic; and/or a medical environment where one is just another patient with another health issue.

Free flat repair. Thanks guys!

Got a good deal on four new tires. In and out in about an hour or so.

I have gone here several times with great results. They have been courteous, quick and efficient.

Excellent, honest service. Helpful, educated, and courteous staff. I will be going back.

They definitely work hard to up-sell you.

I don’t recommend the place, not good, I have still problems with the alignment.

Guess I’m not coming for a second time. They charged me almost 300 bucks for a battery change service on my Ford Focus.

Nightmare tire store. Ill never buy Goodyear tires again...ever!!

Went for an oil change because i was feeling lazy. A week later check engine light came on i looked myslef and noticed it was still the old filter also took my car in and they said the wrong oil was used when i told them what to put in

Worst customer service. Too lazy to do a oil change . I went for my oil change appointment which I had made online I was told they didnt have experienced enough mechanic to do the oil change and to come back tomorrow. When I objected and told them that I was going to call the customer service they told me they didnt have the right oil to do the oil change. Went to Grease Monkey and had my oil change in 15 minutes.

Having already a appointment. Waiting more than 2 hours for tire rotation. Second time coming back its free

Great service and solved my problem

Quickly refilled tire air for free

Helpful people work here

Awesome work

Bad service

Good place

Bad service, not honest...stay away !!!

Good services

Great service