Very professional and easy to work with. Empathetic and trustworthy. This is the second family member to be cremated at La Paloma and I’m very pleased with the service.Thank you for making a hard time less complicated.
Rick and his staff did an excellent job taking care of my wife’s Mother. We flew her home to Laguna Pueblo, New Mexico (via Albuquerque) and La Paloma took care of the logistics. We highly recommend La Paloma Funeral Services.
Rick and everyone there was so kind and caring. I loved how they took special care of my late husband. Thank you Rick!!
Rick Hearn was very helpful throughout the entire planning and service for my mother in law. We never felt rushed or pressured at anytime. Everything was explained in detail and was exactly what we paid for and were promised. I highly recommend La Paloma Funeral Home, Rick and the entire staff.
After researching several funeral service provider we selected La Paloma to provide for our daughter. Traci Muncy was the director that we worked with and we found her to be extremely helpful, thorough, and sensitive to all of our needs and concerns. We without question highly recommend La Paloma and Ms. Muncy to anyone needing funeral services in the Reno area.
My family and I are very thankful for La Paloma. From the very beginning, rick and his team members helped us arrange my dad’s funeral service. he was very thorough by explaining everything to us. We kept changing plans around, from wanting to pick the right urn, viewing service date, etc. and rick was very patient with us and understanding. They were incredibly professional. As soon as I talked to him from the beginning, I didn’t even bother looking around for other funeral places in Reno/sparks because I knew they were the best option. I didn’t feel like just a “number” to them or in it for just the money. He was very helpful and we really appreciate what rick and his team has done for us. We are so glad that we picked them. I would definitely recommend La Paloma.
Rick was our rep and we were very pleased with how proactive and responsive he was assisting us during a terrible tragedy. He stayed in close touch with us and we depended on him to treat our son with respect and care. We definitely would recommend Paloma and Rick specifically.
5! I would give them a 10 if I could. 🙏Rick has made a very difficult situation, feel hopeful. His caring demeanor and attention to detail during one of our most difficult times was exactly what we needed. Due to Covid-19 restrictions and shelter-in-place mandates, there were so many unprecedented circumstances and struggles that we had to deal with because my adoring grandmother needed to be laid to rest in Mexico. We are so grateful for La Paloma Funeral services and Rick that was always so patient, helpful and kind along the way, while he so diligently worked through all the barriers to help us. Throughout all our interactions with him, I knew that we could trust that he would take care of everything with the utmost care and we are so grateful for him and his services. Thank you so much for everything!!!
We chose to use La Paloma because from the first call that we made to them they were very understanding of the situation and we could tell they werent just trying to get our money. Dustin helped my family and I through a very hard time and he coordinated everything for us and everything was just beyond perfect. He was always available to us if we had an questions and took care of almost everything for our service. Thank you so much for everything you did for us. I would highly, highly recommend La Paloma. God Bless!
La Paloma was excellent from the first phone call to the last signature.Ive never had to put a funeral together and theres so many options and decisions to be made. Haylee helped me with everything start to finish and did everything they said they would. Thank you for making such a difficult time in life easier. Very professional staff, and my dad looked so peaceful at the time of service. Rick and Haylee were so caring and gentle with my dad and for that i will be forever grateful.
Within minutes of telling Traci that I had no idea what to do, she was sending me instructions and put me in touch with Hailee. These ladies are very patient and will do whatever it takes to get you through a tough time.Thank you to the entire team for honoring my mother. Wonderful job.
We were given excellent and compassionate service! Dustin have been very helpful and considerate which means a lot to our family especially in this difficult time. I cannot say thank you enough.
Best affordable price ! Great customer service, Dustin made my family feel cared for very attentive unlike other places I called for a quote he was the only person tht had empathy and even through phone he spoke to us very attentive & respectful So very greatful for their business in such hard times there is always good people that more of a business care for meeting your needs.
This review is nearly 2 years overdue, but my sentiments are still the same. My brother passed away suddenly and I live in CA. The fine folks here held my hand and walked me through every step/detail. I cannot say enough good things about this business. Thank you so much for your very soothing and respectful manner of dealing with a customer at her utmost vulnerable time.
I cannot give enough praise to Rick and the team at La Paloma. He was patient and very thorough. He even helped myself and family make phone calls and text to ensure everything went perfectly as a buried my mother. He was upset when we choose to purchase a more cost efficient casket from Costco/Online. He did however make sure it arrived on time while making sure it was in perfect condition. I dont know how else to say it everything went perfectly. I am my mothers oldest child and I got so many compliments on how the entire day was handled. I wouldnt have been able to get through this difficult time without Rick and the team at La Paloma. He is an amazing person and I cant say enough about how professional and engaged he was with my mother. Not to mention his prices are top tier compared to some of the other funeral homes in the area. Thank you Rick so Very much!!!!
La Paloma was attentive, considerate, and understanding throughout our experience. They were able to address our special religious needs for a funeral for my Mother. We are Latter-day Saints. The funeral director was able to assure us that everything would be done as we desired from the care given by the funeral home, to the conducting of the service, and finally to the brief ceremony we held before interment. The director was always quick to respond to any calls or texts and kept both me and my brother well informed. They were considerate of the needs of my father, as well, and had him participate in arrangements as much as possible without overwhelming him with information. They allowed him to make decisions for a simple funeral; the suggestions offered were well within the scope of my Father’s vision and conformed to his economic desires. We heard excellent reports from others about the experiences they have had with La Paloma. We add our own endorsement. Thank you.
My father passed away in Reno, NV. I live in North Carolina. Rick helped me every step of the way to get him back home.Rick patiently answered all of our questions and answered our calls night and day.We had my dad cremated and before they did the cremation Rick fixed him for us and sent a picture so we could see him one last time.Rick provided us with excellent service and went above our expectations to help comfort us.We are very thankful for Rick and thankful we found La Paloma.We would definitely recommend this company.Thank you so very much for everything!-Stafford family
La Paloma Has helped our family and the most difficult times in our life they will make everything so much easier,I recommend it to everyone, Dustin and Rick,Thanks so much
Richard was so understating. Great person to work with in these hard times. I am completely satisfied with all he did for us.
I recommend that everyone who is looking for a funeral home that has caring and helpful staff to strongly consider contacting La Paloma Funeral Services. I cant say thank you enough for everything they did to help my family during such a difficult time of sadness and planning when my father passed away in June. Their prices are very reasonable and we received high quality service. My dad really looked like he was peacefully asleep. I am so glad we heard about and chose to contact La Paloma.
Rick was always looking for our best interest.Very Attentive to our familys needs. He made us feel like we were a part of his family...His work was excellent!Dont know what weve done without his help, in this time of grief!I would definitely recommend his services to everyone!
This was the first time we had to arrange a morgue for a close family member. You really dont know what to do when someone in your family dies. La Paloma helped us figure out everything from start to finish they also recommended us a great burial for my mother-in-law. Rich was the one who helped us with our mother-in-law but in general the service there is great. I have no complaints theyre care for the family and for the loved one thats passed away is amazing. I recommend them to anyone a hundred percent satisfied with the service, with the compassion with the patience and the amount of respect. They are just awesome my mother-in-law looked amazing the day of her viewing. The little details we wanted to add to her Rich worked his magic and she came out looking amazing thank you Rich for everything you have done for our family. Based on prices they have packets and are very affordable.
La Paloma made our experience easy and stress free. I was worried that we would not know what to do in this situation. Rick guided us every step of the way! He made sure that our experience honored my mom and honored our family. Everything was handled with compassion and professionalism.
Losing someone is obviously one of the most hardest things we can go through in life, most especially when it comes to arranging a funeral when all you want to do is grieve. Our Funeral Arranger Rick, was beyond competent. As soon as we arrived to begin the arrangements, he made my family and our loved one his priority. I cant even begin to explain how above and beyond he went to help my brothers funeral be as perfect as can be. He is definitely very efficient with his work and deserves to be acknowledged for it. A huge thanks to both Rick and La Paloma Funeral Home, I highly recommend them for anyone who has just lost a loved one and is in need of guidance through this process.
Rick Hearn and the La Paloma team provided our family with the most professional and responsible services that we could have asked for. The communication and customer service through the difficult process by the La Paloma staff was incredible and I can’t thank them enough. Not only affordable, La Paloma goes above and beyond to ensure you understand the process, documentation’s, and timelines required following a death. Our family is sincerely grateful for Rick Hearn and his team to support us during such a challenging time. We can’t recommend their services enough!
We have a large family and to have all 9 siblings agree on something might be rare. We all agreed that La Paloma was fantastic and we highly recommend their services. Everything from initial talking with them to the cemetery, was handled so professional. Dustin Olson and staff handled everything with such kindness with our 99 year old passing father, and especially to our grieving mother. We are thankful for La Paloma Funeral Services in such a emotional and stressful time.The Glen Noble Jones Family
They have been very helpful and kind during this hard time. Dustin has been very understanding, and patient with all of our requests, and questions. He is very sympathetic, and honest. I couldnt ask for a better experience in such a hard time of life. Thank you again La Paloma, for making me and my family feel welcome and helping make our lives a little easier with these hard decisions.
Dustin and company did a fantastic job!I can not imagine a better service than they provided for my family.They showed great compassion and care at every step.We will use this service again should the occasion require..
Rick is awesome. He is just what all the other five star reviews said. He is the definition of empathy. He leads you through the process at your pace and speed. Times of loss are way easier when you have amazing staff like Rick.Thank you for the service. We are grateful.
Mr. Hearn and his team were very responsive to ours needs during a difficult time. Never too busy to address a question or concern. Everything was well coordinated and communicated. I truly appreciated the service they provided us.
Rick was very easy to work with. He went above and beyond for us. He helped us get in contact with all the right people outside of la paloma. He was honest and he kept his word on everything we discussed. The whole staff was friendly as well. I would highly recommend to anyone who is looking for a great funeral home. They truly helped us during a difficult time in our lives.
Hailee took really good care of us, she was understanding, very profesional and work with our budget ... I will highly recommend La Paloma Funeral for your loved ones that have passed on . Thank you Hailee for everything !!!!!
Rick and the staff are very helpful and shows such empathy to my family.
Dustin Olson & La Paloma did an outstanding job with the funeral arrangements for my father. Great communication and follow through. Made this process so flawless during this hard time. Definitely recommend them to anyone in need!
I will give it a 5! La Paloma was recommended to me by my sister-in-law. From there, it was my first time to deal with funeral services. I went in there and spoke to Mr. Dustin Olson before my dad passed away and he gave me all the information that I needed. When the day finally came, La Paloma was kn top of their game. Considering that we have to take my dad overseas, they took care of everything. I was very pleased with your company and your services. Dustin Olson is one hell of person. He helped us a lot before, during and after the process. He very excellent on what he does. Thank you again, and I hope we wont be calling you guys anytime soon again.
Absolutely grateful for all the staff members that made this hard process for my family and I easier. Words can describe how appreciative I am with la paloma funeral service they made it possible for my brother-in-law who passed away in a terrible car accident to be able to be with his mom at Mexico whom he had more than 18 years without seen. On behalf of the Solorzano and Castillo family we thank you for your excellent services. God bless you all.
Rick was AMAZING. He was very compassionate, professional and efficient. I am from out of state which could have made things more difficult...but he assisted and guided me through a really tough time - I will never forget his kindness.Thank You, Rick and La Paloma
Karla, Thank you so much for all the many things you did to make my dads services so very special. He looked beautiful, all arrangements were absolutely perfect. You brought comfort and compassion to our entire family at a very difficult time. All I can say is La Paloma and karla Morales did a great job! Thanks again
Rick was absolutely amazing! During a time that you have a hard time keeping things organized and the stress of making sure you are doing everything your loved one would want. Rick helped in making sure everything was in order and all of our questions were answered. Thank you for all you do!
Rick and his staff are some of most professional and respectful people I have ever met. In a time when you lose a loved one they know exactly what to say and how to treat you. These are the people you need if you lose a loved one, hand down the best.
We weren’t prepared for my mom’s passing and cant even put into words how great La Paloma was in helping us. They took care of everything we needed, and then some. Dusty was especially helpful, patient, and kind. If you are looking for a place that really cares about you and your loved one and who goes above and beyond, then this is the right place.
Rick was very thoughtful patient and thorough. I really didn’t want to do the arrangements and I didn’t really know what to do anyway. Rick and the rest of the staff guided me through with empathy..
I am so grateful we found La Paloma. The staff there are so compassionate and respectful. Rick Hearn is a very caring person and made our experience far less stressful than what I expected we would face. My daughter passed away in Reno and we are from Cali. Rick was able to accommodated all of our needs while we were in Reno. After returning to Cali he returned all of our calls promptly, texted us pics of cards we ordered for my daughters service and really made sure that we were pleased with everything. We had everything we needed for her service thanks to Rick being so thoughtful and professional. I highly recommend La Paloma. And a big personal thank you to Rick!
Death is such a scary thing to face. Especially an infant. My family has never experienced death either. Making this the most challenging thing we have ever dealt with. Rick and his team guided us through the tears and held our hands. Helped us from start to finish, including getting baby Elijah home from Monetary CA. Rick, i cannot thank you enough for your empathy and services.
Rick was the main person who helped us through this difficult time. He was always warm and responsive, delivered everything that was promised in the most respectful and professional manners. We are very glad that we chose La Paloma for our father’s funeral.
Great customer service very understandable and they met all our goals just everything that we were looking for very clean and very peaceful Thanks to Dustin for meeting every expectation...
Working with the staff at La Paloma has been a stress-free and comforting experience. They make what is typically a very stressful and sad time bearable. The staff are patient, caring and always available to answer questions. Beyond the fact that they are very compassionate people, the services they offer are at a very competitive price. We had initially selected another Funeral Home, but were unhappy with the rudeness of the staff. I have nothing but high praise for the wonderful people who operate and work at La Paloma. If someone were to find themselves in the pain ful position of having to plan for the funeral of a loved one, La Paloma has my highest recommendation.
My mothers passing was sudden and unexpected. Another funeral home picked her up that we didnt ask for. Lapoloma went and picked her up. Handled all the details. Was very comforting. And Rick who assisted us, is definitely an asset to the company. My mom looked just the way she did before she passed. He handled all the little details that might be trivial to some but important to us. Death is a difficult time. When the time comes again I will definitely go back there. Because death is apart of life. And the transition was made simple, without chaos because of Rick.
It’s really hard to have imagined that my family would have ever been in the situation in which we would needed to seek funeral services. Figuring out where to start was overwhelming. As soon as we walked into La Paloma we knew we were where we were meant to be. We worked with Rick from beginning to end. He treated me and my family with so much care and compassion. We told him many times throughout the entire process that he has made us feel like he has gone above and beyond with handling our loved one. I don’t think that I would be able to process our loss if we didn’t have the support from Rick and his team. He did a great job at helping us coordinate and get connected to other services such as church arrangements etc. Thank you Rick and La Paloma.
I would recommend La Paloma to anyone. Rick was very kind and compassionate towards our family. He made everything very smooth and easy. Thank you again Rick and everyone at La Paloma.
The kindness,care and understanding that the staff gave my daughter after the sudden passing of my son-inlaw.. was incredible....my daughter and I had no idea what steps we were to take.. we were totally lost..from the first phone call...Dustin and the staff gently went over the procedure and the legal requirements that had to be taken.. staying in contact with us until the final arrangement was made...once again thank you from the bottom of my heart..Cate..(mum)Tamlyn Wood
Dustin is great!! He assisted us when we most needed! La Paloma funeral has mad all better during this sad time for our family.
Dustin helped us during this difficult process. Everything went super smooth and we appreciated the compassion that was shown while we were there. We highly recommend the services of La Paloma.
5. Everyone we interacted with at Simple Cremation was professional, patient, courteous, and sensitive. Thank you for respectfully helping us to process my aunts cremation. With appreciation, Sonya Bingaman, Sacramento, California
My husband passed away on December 31st 2018 My daughter reached out to Dustin and he was so helpful And understanding He listened to what we wanted And came through for us with no hesitation Dustin And his His staff were amazing Explaining every step of the way of what was going to happen And even though there were times I could not understand Because my grief Was overwhelming He took The time And reassured us That he would be with us every step of the way I would highly recommend LA paloma For anyone who is going through what we had to go through
They had extra compassion for our family in our time of loss. It is clean and orderly and the people that work there r very caring. Not fake. Highly recommend this company for eveyone I know. God has blessedthem with high standards and compassion.
Dustin was very helpful very understanding I definitely recommend la Paloma for all your funeral needs. Go ask for Dustin he’s amazing and the price is very affordable.
Made it easy as I dealt with other stuff to put my sibling to rest
My experience was met by Empathy and Compassion, Rick was very helpful and understood what we were going through during this very hard time .
After my sister passed my family and i were all vary lost. It was hard to make any arangments or even get started on the hard and complicated task of a funeral. A close friend recomended rick and la paloma to me. With just one call to rick i knew he was are guy. Rick handled just about everything. He went above and beyond for me. He was there to assure my mother everything was going as planned and went over every detail several times with my family. I honestly couldnt have done this without him. Everything he did was done tastefully and quickly. The viewing was done the way we wanted and thanks to ricks attention to detail nothing was forgotten..rick was there to coach me through everything.rick thank you so much for everything u did for my sister and my family. For a sistuation that was horrible it couldnt have turned out any better. I recomend rick and la paloma 100 percent.
Caring professionals, your loved one will be in good hands.
LA PALOMA FUNERAL SERVICES WERE SO PROFECIONAL. MY FATHER DIED WE HAD NEVER EXPERIENCE NOTHING LIKE THIS BUT THEY WALK US THROUGH EVERYTHING.THANK YOU RICK FOR EVERYTHING. FROM LA FAMILIA RAMIREZ
Its September 14 and my sister passed away and was taken there on June 4. Over three months later and they havent submitted a death certificate to any government agency and her husband cant get one to take care of business. They arent answering their phones. They already got their money. I would say that the service here is piss poor.
Every aspect of their service was excellent!
Great staff!
Thank You Rick !
Great service.
Great service!