I contracted Eastern for service inside and outside of my house. The first appointment they came on time and performed the services that we discussed. I loved the tech and the service.Every appointment afterwards, they sent an appointment card with a prescribed time but came hours earlier and only completed the service outside. I had to consistently call to schedule them to come back for the interior service. There is no consideration for your time with the appointments. I did not pay the last invoice because the interior service was not completed because once again, they did not come at the appointment time. I get a message from the office manager. Rather than saying, we owe you service inside your house, when can we come to provide it, she leaves a nasty message stating I have an outstanding balance and it needs to be paid before they will come back out to the next appointment. I called today to cancel the service. I will not continue to give money to a company that I feel is disrespectful. There are other service providers in Monmouth County.

Dont waste your time. I was told they would arrive between 3pm and 4pm. When they were late, I called three different times and every time I received a response they would be there in about 20 minutes. After the third attempt, I told them not to bother coming. The manager called me the next morning to apologize for the inconvenience but offered NOTHING but a new appointment for my troubles.

The service technician Lou is very polite and works quickly and efficiently. However, the office manager is completely RUDE and UNPROFESSIONAL. I will not be using this company or recommending them to any others. She has no customer service and is extremely unpleasant. I will be contacting another company to have the termite inspection and warranty covered through them. STAY AWAY! Life is too short to have to deal with miserable people.

Had home inspection done. Tech was very friendly and knowledgeable. He noted carpenter bees, which the buyers wanted treated with one year warranty. I called to schedule and was quoted a price. I asked if that included a one year warranty and was told that it did. Lou the tech, who was very helpful and friendly came to do the the treatment. When it came time to pay I again asked if it was a one year warranty. Lou said it was only 30 days. I said I was quoted with a one year. He called his office and said the price was $150 more! Spoke to office manager, who said I could not have been quoted that price with a one year warranty, basically calling me a liar. Had I been quoted the higher price I would have shopped around. Techs are awesome, office manager and staff, not so much.

Great group of technicians, there when scheduled. Explain everything in detail, reasonably priced. I recommend them.

Had an inspection done for a home purchase. The inspector noted termites, but refused to provide any more information. When I asked what they recommended to be done, they said that unless they were hired to do the treatment (which is the sellers choice), they refused to comment any further on the inspection. I tried to ask if they thought spraying was sufficient, or joists needed to be replaced, and the office manager hung up on me in the middle of my sentence.

Went out of my way to use this, a smaller, local co. Paid for treatment for cave crickets in June, problem continued, getting worse through Oct. Called and they stated warranty is only 30 days. So my mistake was in not calling back sooner. They wanted me to pay again. Larger regional company guarantee is 90 days and unlimited call backs until problem is eliminated so I will be using them instead.

On time and good price

Quality professional service

Great service