I love this place, I plan to return when I need waxing again! The staff at the front desk were pleasant to talk to, very welcoming. I had my first waxing experience with Karen, who was polite and swift. Also a very skilled and smooth saleswoman. Surprisingly it didn’t hurt as much as I thought it would. If it’s your first visit, request Karen! She’s awesome!! Thanks for such a pleasant experience!

I’ve only had two visits with Chloe (who unfortunately has since left the center) and both were great. She did an excellent job of talking through the process and instructing my on breathing during the process. She also provided information about aftercare and answered any questions I had to the best of her knowledge! I knocked off one star because I was overcharged for while checking out which wasn’t the end of the world but the refund process was annoying.

My favorite place! I’ve been going to Carol since the beginning of the pandemic and she’s the only person I trust to do my wax. She makes sure to get all the hairs off and she does it in a mannerly time! Also, enjoy the conversations we have each time I come.

Ive been going to European Wax Center on Falls of Neuse for almost 6 years now. I would highly recommend booking Bariah for your waxing needs. Shes personable, professional and not heavy handed.

Carrie was awesome. Very professional. You will love this place

This was my first time getting a wax and Bree was amazing. I highly recommend her for your Brazilian Wax especially if it’s your first time.

First time with Carol, very professional and nice. Helped me feel relaxed and comfortable!

Professional! Thorough, as painless and professional as you can ask for! Great personalities too!

I love this location! They are super friendly and welcoming. My wax lady Bariah is the most amazing waxer and she’s just an amazing soul!

Chanti is the best! Best experience I’ve had thus far! Super personable, made me feel very comfortable and ensured that I was 100% satisfied. She made the process so easy.

Omg I saw Carie and she was great. I lived the work she did. She made sure to clean me as much. I liked her so much that I decided to continue seeing her.

I loved this place! I regularly went to Bariah for a few years and she was always wonderful, very reliable and the only person I would let touch my eyebrows for years. It’s hard to find someone who does a great job consistently but I found that with Bariah. To be going to her for a few years my appointment only got rescheduled maybe about twice. Sadly I moved out of state right around the time she was out of the office so I could not reschedule my appointment with her. If you’re in the area, ask for Bariah! Even if she’s booked, all the ladies there have always been friendly, and this location is a great one to choose!

Bariah is literally an angel! She does such an amazing job and tries her best to talk and distract during the pain of waxing. I couldnt recommend a better waxer!

Carrie did an excellent job on my waxing today! I felt very comfortable in her presence, she was professional and made sure the conversation was flowing so I wasnt thinking about the wax. However, the wax was almost painless and Im so thankful that she was my esthetician today. I will definitely be back to see her again!

I have been coming here for awhile now and I must say I dont think i will go anywhere else or change from seeing Bariah she is so professional and she really makes your experience amazing, i have referred her to many people she is a jewel the entire experience here is amazing from the time you schedule until you check out. I truly love how all the staff will do all they can to make you feel special and safe with all that is going on they are taken extra steps to ensure we as customers as well as themselves are safe. This says a lot about the value they place on their business and customers.

The only reason I’m giving this place a three star is because my experiences have been pleasant In the past. But as far as this month I’ve called twice to schedule an appointment and I’ve gotten people who’s attitude are just plain awful. I’m sorry that me asking to make an appointment happens to inconvenience YOU! I hopeful that this business teaches their staff better phone etiquette.

Clean facility and world class customer service. The manager Lori is super helpful and Carol E. is efficient and personable.

Had my first Brazilian done today. Marie/Maria (I don’t remember her name exactly)Seemed like she wasn’t in the mood for someone who was scared of their first time I felt a little rushed. The waxing itself went pretty smooth I felt. I tipped $20 and I wish I would t have.....when I got home later that day I noticed that there was still some hair left!!! 😡 and also my underwear stuck to me because the wax wasn’t wiped off properly!!! If I would have paid attention to that I surely would have walked right back in and asked for a proper and clean wax! I’ll be returning but most definitely not to Marie/Maria

Came in for my first Brazilian wax, the wax was so hot!The girl looked like she was rushing, my skin is not sensitive and i have high pain tolerance, i dont care if they say it’s because it was my first time, it not normal to bleed and see blood on the girls gloves, im sure that she did a sloppy job because she was rushing, even the lady in the front said i looked traumatized, never coming back here, my area is still burning after 5hrs and i had blood down there, it looks like i got cut and its also super swollen and it looks twice the size it is.

I recently went for my Brazilian wax appointment and the lady that helped me out looked like she was in a bad mood already. She gave me a forced smile (by that I mean she just smiled with her mouth). I was going to leave right there but I waited 4 weeks so I was going to get my wax done! This first interaction we had as she lead me through the doors, “we are going to be in room 6”. Then I asked if I could go to the restroom real quick and she just pointed at the bathroom. She looked bothered by me asking that. Anyways soon as I came back she told me “take off your pants”. I been there a few times to know what to do. She seemed rushed. She was in rush I believe as she was finishing, she didn’t even wait for the wax to cool off and put it on my SKIN ! Mind you the heat was on 125. So I told her that hurt. Then she was telling me my skin was sensitive. I been going here since the beginning of last year. Never had a pain like that before in my life honestly. Turned my whole day upside down. I couldn’t believe she did that and tired to blame me for sensitive skin which I don’t have. No apology or nothing. I could also hear her talk about me through the doors with a coworker. I couldn’t even set my next appointment on how upset I was. I walked out and later called when I felt a little better. Set my next appointment with a different lady. I used to love this place ima call this week to see if I can get the remaining of my money from the wax pass I bought. I was told a manager was going to contact me. Never did I guess they don’t care I don’t care about their customers.

Worst service ever, Will never return !!!! I sat and waited outside in the cold for 30 mins over my Appointment time, Not to add my waxer was rushing because she was behind so she left SEVERAL hairs and then the Customer Service was terrible as well, Truly Disgusted with how business was ran Smh

This was my 1st time visiting the European Wax Center and I had an excellent experience! Chanti was incredibly kind and patient with me, she made the experience as comfortable and painless as possible. I will definitely be back! Thanks Chanti!

I’ve been going to this location for awhile now and all these ladies are great! Jade is my go-to girl! She’s personable & makes sure to get every single hair! I highly recommend her but I highly recommend this location in general, they all know what they’re doing! I won’t go anywhere else for my wax needs!

Another Awesome Experience!!!!The staff at European Wax are always very and courteous. The young lady, Jade, that does my waxing does an absolute wonderful job! I am made to feel comfortable everytime. I definitely recommend this particular center to everyone!!!

Everyone at this location was simply amazing. From the receptionist to the wax’s specialist. Karen made me feel so comfortable, which was a big plus for me since it was my first wax and i no idea what to expect. She talked me through the entire process. If you are thinking of getting a wax i recommend going to this location and letting Karen be your waxer!!!! Thank you again falls of Neuse staff, y’all have a favor customer.

I can HONESTLY say I love coming here!!!! The staff at EWC are the best! So friendly and courteous every time I come in for an appointment... my favorite wax specialist is Christie!!!! She is so skilled, quick, and does clean and amazing work!!! She definitely makes me feel comfortable and appreciated!!!!! Book her if you can, and see for yourself!!!!!

Front desk administration is always amazing with great customer service. They respectfully worked with me and my schedule. I had not been at European Wax Center for a few months and my new person Karen did an amazing. Will be going back to her.

Christy always does an amazing job and so polite and interactive.

Professional, courteous & as fun as waxing could be.I’ve been coming here for five years and I’ve seen almost every wax specialist. I knew that manger when she was at the front desk. Great waxing practice and customer service at all EWC’s but this one will always be my favorite.

Very pleased with the services. The staff is very friendly. Appointment are always on time and convenient. Affordable.

Bariah was amazing! This was my first time getting a Brazilian wax! I was super nervous but she made the experience great! Kudos to the ladies in the front, Allyson and Cinthia! They provided great customer service!!

The service there is always the best. The staff is friendly and give the best information about your services and aftercare. Love them

First time at this location. I saw Kate. She was very nice.

I apparently made an appointment at the Cameron Village location that I didnt know existed but ended up at this location for my 7:30pm appointment. They did not turn me away. The front desk young lady Lori was extremely helpful and accomendating. The young lady that did my brows was good. I thought they could be a tad more sharp. But they were good. My visit was complimentary nevertheless...for all you first timers. This was my first European!

Great staff, very professional.

I went here for the first time this past Friday. Baria is awesome and was extremely nice ! she made me feel comfortable throughout the process and we even had a conversation the whole time . She has very good customer service skills and did great on my services I had rendered. The only reason I gave a 4 star because one of the front desk ladies came across a little rude her delivery was not welcoming or nice, even when I first came she did not say anything wrong but like I said the delivery wasnt pleasant.

In and out in 8 minutes. The lady was nice but a little short with me. Service was good enough.

I have been going to European Wax Center for a few years now and I love it. Sarah is the BEST. She is so sweet, and welcoming! I walk in with my eye brows a mess and when I leave she always makes me feel gorgeous! I could not thank her enough for helping me with my eye brows.

Ive been seeing Maria for all of my services for a while now. I use to just get underarms done but now I get a full bikini done. Maria is wonderful at what she does, and it is the most painless experiences Ive had with waxing. She is very thorough and also very personable, so the appointment goes by really smoothly. I would highly recommend her as your esthetician.

Overall great service here. I only see Ariel she does an awesome job shes professional and very personable. and the front desk is always helpful and friendly, i always get a reminder call the day before my appointment

Christie is the absolute best! Amazing front desk staff too!

I have gone to this location on multiple occasions. Bariah has always done a fantastic job! She is efficient, sweet, and has always recommended the best products for my sensitive skin. The ladies at the front have always been very polite. And when Im in a pinch they have worked with me to change my appointments, no problem! If Bariah isnt available, they always suggest another staff member for me to make an appointment with. The entire team is great! Will definitely be going back!

I love this place. Staff are extraordinary and make you feel so comfy.

Love it every visit is perfect

Myriam always does a fantastic job! She is quick, very personable, and as painless as can be when you are getting hair ripped out. The wax they use doesnt pull the skin, just the hair. I go every month.

Today was my first day getting a Brazilian wax done. The first time I went I had to reschedule due to the fact that I didnt have enough hair. Lygia (apologies, may be spelled incorrectly) was fantastic! She walked me through step by step what was going to happen and she was very friendly. All of the staff was friendly as well, especially Danesha at the front desk. Great first time experience and they will see me again!

My first time getting a bikini wax & I was impressed. Very professional ladies! I bought a wax package so I will be back!

Everyone is very nice and I love it... I recommend them to everyone 😀

Love this location! Kate is great!

My appt for a 1st time ever Brazilian Wax was scheduled for 6:45pm. I called ahead of time to let them my dog was sick and that I unexpectedly had to run him over to Banfield (in the same exact shopping center) at 5:30pm and I apologized in advance IF I was going to have to cancel or reschedule. Woman seemed friendly on the phone and mentioned there would be no penalty if I had to cancel. I appreciated that but I really wanted to make it in and I said I would let them know for sure if I could make it or not after the vet. Turns out I got done just in time, so I rushed out to my car in the pouring rain, circled around the extremely busy parking lot in a panic trying to find the European Wax Center, not realizing they were actually located directly next to the vet. So here I am pouring rain to find another parking spot which is virtually impossible, got one and rushed in through the door 6:56pm. I was unbelievably turned away because I exceeded their 10 minute late policy... Considering the circumstances and my respectful communication, I feel very strongly that an exception certainly should have been made. Ill be finding somewhere else to go.

Went in as a new client this past weekend. The girl Moriah at the front desk was super rude for no reason. My appt was at 9am so I couldn’t believe someone could have such a terrible day that soon. I almost walked out of there but I decided to see if my wax specialist was any better. I’m glad I stayed. Boriah was AWESOME. She was super friendly, quick, and gave great information. I did speak with the manager about the front desk and was told I would get $ off my next service and that they’d talk to the girl at the front desk because she was new. Only reason they didn’t get 5 star was the crap attitude from the front desk. Customer service is a must in a customer service business. Guess someone forgot the memo that day.

The best brother-brother waxing ever

Myriam is amazing, won’t be seeing anyone else :)Ladies at the front desk are always nice and friendly.

Amazing job with brow waxing and shaping! Highly recommend.

Bariah is wonderful!! She does a fantastic job on my brows.

Was my first time getting a Brazilian. Sarah made me comfortable and walked me through it.

Have been calling for the past two hours to try to speak with the manager about an issue that Ive called about 4 times over the past 3 months that never got handled and no one is picking up the phone. Terrible customer service.

Very professional and quick

Awesome!! Bariah is the best.

Bariah is the best! The ladies at check in rock! Always friendly!

I only go to Kate; she can start and complete a Brazilian wax in 10 minutes! Very Personable.

Chanti is amazing....😘😘😘

Amazing

Basic waxing service

They are always good, enjoy going there,

Karen is awesome!!

Clean, friendly, quick, and reasonably priced.

Great service

Place is clean with friendly stuff

I was told I couldn’t contact management about me being hired/getting in for a interview & that the job they offered TO ME isn’t offered anymore and that they don’t want me for contacting the manager about getting a interview scheduled. It doesn’t even make sense. Don’t ever get a job with Kelly Services !!!!!!!!

Awesome!!! Christie is the best!

Professional staff!

Elizabeth was fantastic

The whole staff is rude.