Thanks for all of your help in making the process of reviving my external hard drive data. Service was efficient and timely with the process well explained. Thank you Scott for all of your help.
Working with Jonathan has been awesome. He fully explained the process and the price options. After getting all details explained i had confidence in sending my HDD to get the data recovered. Jonathan always replied back thru email or phone in a very timely manner.
My representative Elliot Fisher was super helpful along all steps of the process. He handled all my concerns and his responses were very timely and professional.Was not expecting recovering my data to go this smoothly!
I was devastated when my external hard drive failed. I did not even know at 1st that a company like Secure Data Recovery existed. I found them while trying to see how to save my data. They came highly recommended on a site that compared companies like theirs. I was not disappointed. They called me the same day I sent in my inquiry and even arranged for Fed EX to pick up my hard drive that same afternoon. All of their communication was done in a timely manner and they continually kept me updated through out the entire process. I would highly recommend them to anyone I know who may need their services.
Scott was very quick to get back to me once I submitted my request on the website. I was able to get my hard drive to a Secure Data location the same day to have it looked at. Scott contacted me shortly after to explain different options for the recovery and once I had my drive back, replied to me within minutes so that I could access the recovered data. Very good experience overall and I was able to get every bit of my lost data. Highly recommend!
Great customer service!I had zero idea of how the data recovery process worked, but Anthony was great every single step of the way. He answered all of my questions and was proactive about every part of the process. For a nerve-racking situation, Anthonys help made it all more bearable.
We had an enduser who had not sufficient backups of their data and had a SSD failure. Jake G. was my rep and he professionally guided me through their recovery attempt process. It’s hard to beat their policy of no-data recovery/no fees. I would highly recommend Secure Data Recovery.
They were able to get back almost all of my files (and the ones that they couldnt were luckily those I had backed up elsewhere). Jeff, who worked on my case, was professional, courteous, and helpful.
I want to shout out the excellent service received from Secure Data Recovery and very specifically from Ryan Wiggins.Ryan worked closely with me through multiple emails to ensure that my data was recovered correctly from TWO different drives. He asked follow-up questions to be sure my specific needs were met. I was made aware of progress at all points in the process and he was proactive to be sure that we did not have unnecessary delays. Thanks to Ryan for to good customer service! It makes all the difference.
Eli was incredibly helpful and knowledgeable about my data recovery and the options available. He kept me well informed and was very patient with me when I had about 100 questions concerning my recovery case. He also provided me with a very reasonable recovery price and payment options. Thanks Eli for going the extra mile for me and keeping my stress level down when I thought I had lost all my data. 100% recovery was possible and I am so thankful!!
First, Id like to say that I appreciate excellence in customer service. A company that cares about the needs of a customer. It is my honest opinion that Secure Data meets all that criteria. Chris McMacken, the specialist who managed the entire situation from start to finish was very professional, super responsive (even on the weekends). Explained the process very clearly and answered all the questions. He also explained every service option available in an expanded way beyond what the website had detailed already. Chris communicated constantly and almost immediately throughout the process. These are qualities hard to find in many service companies. I highly recommend Secure Datas services. If Chris work ethic is what Secure Datas values are about, then, I can say theyre one of the best companies for data recovery services. Well Done and Thank you!!Sincerely,Ivan RamirezDirector, IT InfrastructureITG Brands, LLCGreensboro, NC
Chris McMacken was very professional in helping me to resolve my data issues. Chris was very knowledgeable and his correspondence prompt. I highly recommend Chris and the Secure Data Recovery Services team when you need the security of knowing that all of you data will be recovered. Thanks for your help!
Had a great experience with this company. They even held onto my drive for a year accidentally since I got caught up with things. I had a great experience with their contact person, Scott Moses. He really helped everything run smoothly. After I took care of things, it was very quick, and they were able to recover everything from my hard-drives. Very reliable and highly recommended.
Eli was incredibly nice to work with. His email responsiveness was fast and he was very helpful explaining all the options for data recovery. Would recommend!
Ryan was extremely professional in helping me to resolve my Data crisis.He was prompt in his responses to my questions and also helped keep the process moving along by sending helpful reminders along the way.Ryan truly saved the Day(ta).Nicole
Secure Data, particularly my representative, Chris McMacken, was very easy to work with to recover some personal data--mainly family photos--from a corrupted drive. They delivered all my files in a timely manner and the services were reasonably priced. I would highly recommend Secure Data Recovery Services.
I had a complete hard drive failure with array backup failure. I thought for certain all my photos and accounting data were lost. SDRS was able to make a complete recovery of ALL my data. In addition, my customer service rep (Scott) was extremely helpful and knowledgeable. I could not be happier.
I worked with Scott Moses on the recovery of my date from a very old hard drive. After getting an initial quote that was WAY too costly for me, Scott was able to get the price greatly reduced (as my recovery wasnt time sensitive). I have nothing but good things to say about my experience using Secure Data Recovery. Will definitely use them again for any future needs.
An excellent and highly professional service. The cost was significant, but given the value of the data, it was worth it. The service is excellent; highly responsive and professional.
Before I found Secure Data Recovery, I visited several phone repair stores and even an Apple store for recovery. Everyone said my phone was a lost cause. They wouldnt even touch my phone. The entire first year of my babys life was documented through the photos and videos on my phone. I was devastated, until the brilliant crew at Secure Data Recovery saved everything. They were able to get everything off my phone (all 12,000 photos). Jake Gambatese was truly an angel through the whole process! It was really hard for me to let my phone out of my sight, but with Jake keeping me informed every step of the way I knew everything would be ok. He was so patient and kind. The team at Secure Data Recovery will never know how much they mean to my whole family!
Helped us to recover photos that had been deleted. So much appreciated this service!
Great customer service!! Quick to respond to emails with accurate information!! Thank you so much Eli!!
Chris was a life saver!! I thought I had lost over 1tb of data. I was literally in tears cause I thought I had lost very precious pics of my kids, grands, family, siblings that has passed and a whole lot more. But Chris was able to get it all back for me. It was more then I wanted to pay but I ask my self could I put a price on life memories that I couldnt get back. So thank you Chirs.
Lost my dad in early March. Shortly thereafter, had an accident with an external hard drive that contained photos of my mom and dad and our family that covered over 50 years. Devastation was an understatement. Tried a local recovery service. After 3+weeks, i was told the drive was damaged beyond repair. I then tried a more nationwide firm. While they were able to get me answers on a more frequent basis, and the timetable took less time, I was still told the drive was beyond repair. Never being one to take now for an answer, and wanting to try every possible outlet for any form of recovery, i searched the internet and came upon Secure Data Recovery. Website and data presented seemed professional and high level. I phoned the number attached, and Scott Moses quickly answered the phone. Within a few minutes, i explained my complete situation, including the fact that TWO other services could not recover anything, but wanted one more try. He gathered the facts, and confidently told me that he believed they had a better than average chance to recover. They had a drop site in downtown Chicago where i work. I dropped it there, and within 2 weeks, i was told that a recovery was underway. They then sent a hard drive with the entire drive - to the best of my knowledge. While im still digging into the details, im beyond delighted with the service, and the apparent result. I thought I had not only lost my dad, but many of the photos that were fond memories of our time with them. Well done Scott and Secure Data Recovery Services. I cant thank you enough.
They saved all of my memories. They were fast, informative, and brilliant. Eli rocked my world with his customer support!
We have used Secure Data Recovery twice in the past year and in both instances they were very responsive and professional. Ryan Wiggins was quick to answer any questions or concerns regarding the process and made it a point to keep us updated on the progress of the recovery.
Quick turn-around at a fair price.