Terrible experience!! Don’t waste your time or your money. Worst “massage” I’ve ever had— the massage therapist said he had injuries to his hands and couldn’t even do the massage. A 90 minute appointment turned into a complete waste of time. I’m sorry the massage therapist has injuries but they should have never booked a 90 minute massage with someone who can’t do a 5 minute massage. We literally just stopped the appointment after 20 minutes of his lame attempt at a massage when he finally just openly acknowledged he wasn’t able to do it. Very negative experience. Would not recommend and will not be back.

I always have a good experience here. I always book online which is very easy, and changing an appointment if something comes up is easy as well.

I’m super picky about what is considered a good massage. I’m 32 weeks pregnant and a hairstylist, so I’ve been having on and off aches and pains for a little while now. I made an appointment this morning and they were able to get me in same day. Shana did an amazing job, and definitely knows what she’s doing and made me feel very comfortable. If you’re pregnant RUN to Shana! My only complaint is it went by too fast! I can already tell a difference in my trouble areas. Will definitely be back a few more times before baby comes.

High quality Spa.Their massage therapists are professionals and listen to the customer’s needs. The membership is worth it! I have been massaged by Charlotte, Chris P., Jason, Todd and Gladys. They all listened and provided the deep massage that I needed, from deep tissue to light massage.I highly recommend this Massage Envy.

She loved her birthday gift.

I joined Massage Envy in January of this year as a treat to myself! Of course, COVID hit so everything was shut down for a while. The communications in regards to keeping my account active and keeping me posted throughout this pandemic has been incredible. I’m so happy that they are back open and I am able to use the services (SAFELY!) again. Everything is clean and everyone is adhering to safety protocols / policies. Thank you for caring for your clients! I have used a few different massage therapists, but Shana is the best! She is very polite, friendly, and does a fantastic job. I leave there feeling refreshed and good as new! Keep up the great work Massage Envy!

Ive been coming to Massage Envy for years. Flexibility in times and friendly staff.

I just had a 90 minute massage with my Masseuse - Chris Wise. He was great to say the least and I have already booked my appointment with him next month! :-) Thanks, Chris! Also, Jordan at the front desk is very helpful! Great team!

My session felt rushed. Charlotte was my provider. She didnt even recommend a follow up or anything because she was ready to be done is what it seemed. Although she did great with my massage, she pretty much didnt follow anything on my check in list. She missed the whole part about me needing my feet worked on because they never got touched. Its not like theyre ugly lol I keep a good pedicured set. I still left her a tip but I wouldnt return to this location.

The manager at the Falls of Neuse location, Quanisha knows about quality customer service. I called with questions regarding my membership and COVID and she called me back and handled everything very professionally. Very much appreciated.

Masseuse was very unprofessional and made the entire experience uncomfortable. She wreaked of cigarettes and was not taking COVID-19 precautions seriously. This was a terrible experience and I would not recommend this massage envy to anyone. The masseuse was just doing the same movement over and over and over again. Instead of keeping the blanket covering me and she just threw it off of me and left me uncovered. It was like she had no idea what she was doing and it was a complete waste of money.

I signed up for a membership and had several issues with them. There were inconsistencies in what one rep would tell me compared to another rep. I decided to cancel my membership and nobody told me that I had 60 days to use the remaining service I had on my account or else it would expire. I called to book an appointment and the girl told me that it expired in January. Well it is only a few days into February so you’re telling me that there is no grace period? Her explanation was that I signed off on it when I signed up. How in the world am I supposed to remember something like that from well over a year ago? The rep should have told me the last time I went that I had until a certain day to use my last service or else I would lose it. They are so unprofessional and really does not care about the client as a whole, all they care about is money. I will never go back here and will go somewhere else and spend my hard earned money.

I just had the most amazing experience with Clinton at the Falls/Durant location. He hit every problem area. If you need some trigger points hit, just let him know. I was in so much pain (sciatic nerve) that I could hardly sleep the past few nights. I have no doubt that I will sleep like a baby. Returning next week for another session.

They Cancelled my appointment on me 5 minutes before the session because the therapist I booked with online is a “female only provider“. However there is no where stating this on the website nor does it block you from being able to schedule the appointment. The lady who called was very unprofessional and the supervisor I spoke to at this location was even worse. I explained to her they should fix their technology to improve this from even being able to be booked but also at the very least should have a better check/balance system in place to Atleast give more than a 5 minutes notice. Poor customer service skills across the board, sounded like she was reading directly off a script!

Thank you for the great massage!

This was the worst experience, and it was the worst massage Ive ever had. I hate to be so blunt, but it really, really was awful. I was 15 minutes early for my appointment, but at just a little after 5, I was greeted in the lobby by a person named Elizabeth who was just apparently arriving and was in a faded red shirt. She looked very unprofessional. She asked ME what we were doing on the way to the room. It was so weird. She didnt ask me if I needed anything or what my background was (like if I needed attention in certain spots like my feet) so I told her I had been having trouble sleeping and had come to try to relax. The massage was the WORST and WEIRDEST of my life. She never really used her finger tips! She just leaned on me with her forearm for everything-- even my upper arms. It was so awkward! I told her I had never had a therapist give me a massage like that before when she was still working on my back. I thought maybe she was just trying to get my back to relax or something. I told her everyone I had ever been to used their hands. She said there was a spot on my back that was fighting her so I let her continue. She asked if I was still comfortable, and I thought that meant she was then going to switch to her hands once she had ironed out that spot, but for ALL of my body except for the bottom of my feet she used her forearm. Maybe there was a moment on my hands she used her own hands, but I never actually felt her massage me with her actual HANDS for almost all of my body. I was SO disappointed. 115$ was my total, and I did not tip which was the first time in my whole life I did not tip someone When she switched spots on my body, she just kinda pushed the sheets over haphazardly, not tucking them in like a proper masseuse does. The massageseemed unorganized and messy. She did not do my lower back, did not even pull the cover all the way back to even get to that area. Honestly, I was disappointed and really upset because I was MUCH tighter from her weird massage than from the stress in my life when I arrived! When I did explain this to the girls at the front desk, they did not apologize or even seem surprised. They just checked me out and said bye. They werent rude, but they did not seem to care a single bit that I had had such a poor experience. I mean I added the aromatherapy and the hydrating boost, and I never smelled the aroma in the session, but I will say I smelled something when she entered. The door opened after I had removed my clothes and gotten on the table and I smelled a smell I thought might have been someone elses aroma from another room. Also, the massage did not last 60 minutes, not even 55. I know this because when I got to my car after changing my clothes, using the restroom, and checking out, my clock said 6:06. Im so disappointed today too because normally the day after a massage Im really loose and relaxed, and my shoulders feel very tight and scrunched if that makes sense. This was a horrible, expensive experience.

Great massage today with Charlotte, would recommend her to all my friends great job

I have been to many massage therapists and several Massage Envy locations. At Falls Pointe I was so impressed with their new front desk help. Amber is absolutely wonderful, caring, helpful, and competent. She is the best front desk associate/receptionist Ive ever encountered. She made my day yesterday with her warmth and compassion when I came rushing in late for my appointment! Also, Jason, the therapist I have now seen three times, is simply excellent. He has an intuitive sense for what is needed and where, is extremely knowledgeable about how muscles and systems are connected, and is very open to feedback. I will definitely keep going there to see both Amber and Jason!

Very nice front staff, they were attentive and helpful as soon as I walked in. Chris was awesome, he did an excellent job working out the many muscle cramps I had using the perfect amount of pressure. Will definitely be back soon.

Love it!

I do not usually leave reviews but this is ridiculous!I initially received an email from Massage Envy because I gave a negative response to their survey after my appointment. It has been 13 days since I first contacted the company and I have still not had ANY response. I gave them a chance to do something before posting reviews and they have completely IGNORED my complaint.No one has responded to my emails in 2 WEEKS!Massage Envy, I will post my full review that I previously emailed to you if you do not respond to me in some way.

I scheduled an appointment here online only to come and get told that there was an error because someone else already booked that time. I understand things happen. They told me the app has been having trouble, but I didn’t use the app. They said that they were going to help me find another appointment so I waited for someone to assist me. After waiting, someone else told me to just call the other locations. They did not offer me anything for wasting my time and not getting helped.

I go here for one reason. Clinton. He is a massage therapist here at this location that TRULY knows what he is doing, how to do it, and sees it as a true profession. I have many issues with my upper back and neck, and I know the answer is to see Clinton. Hes taken his career to a level that is not normally found in a place such as a chain. Rare find and I appreciate him. The attitude of the front desk receptionists is ALWAYS pleasant and I have really appreciated their professionalism as well as kind conversations.

I have been a member of Massage Envy for about 18 months now. The staff are always warm and welcoming but especially Amber! The massages are great and the membership pricing and options make it affordable to get the massages I need.

Terrible experience at this location. Unprofessional and rudeness from everyone we interacted with there. We booked 2 massages and then were told that the one masseuse could not do a man because of her religion, and we did not want to switch therapists, so after we were made to feel like it was our fault, and they said they would charge us, we left and much more stressed and tight than when we went in. The manager also tried to lay a final guilt trip on us by saying, after I made it clear it would be completely unacceptable for them to charge us as they threatened, by saying ok, they wont charge us, but the therapists will not be compensated for the hour, again as if its our fault. You know what? you should compensate them, and how about apologizing for screwing up? to them and to us. And step up your game with customer service and professionalism. Its seriously lacking.

Showed up to find out my massage therapist had left for the day. They called 2 min before I arrived to leave the voicemail. Poor service and waste of time. Less relaxed than when I arrived now.

I used to love Massage Envy, but lately I continue to get calls about someone not being in or they were sick or their car broke down (this one just recently). I hate that for the employees, but have a way to reimburse your customers. Most of us are also hard at work and take time off for these purposes, and again, I’m SOL on getting that time back. I asked if there was anyone else or because since this was happening regularly, how about a freebie to compensate for this time I took off? And I did get a polite “sorry and that they would inform the manager”. So they weren’t rude in anyway, but it’s still frustrating. I give this 2 stars only because Falls of Nuese is not a reliable location. Only book an appt here if your schedule is very flexible, and you don’t need to waste time off of work. Book at Brier Creek if you’d like to keep a more stable appointment schedule.

Christy was wonderful and knowledgeable and attended to my body in the most pleasant of ways.Her hands are Gods gift to earth.She was very attentive. I am glad I am a member here.

Being a former massage therapist in a different state, and having great deal of experience with dealing the public, my last experience confirms that I will not return to this facility. My original appointment had to be moved because of an error regarding services and scheduled time that I had scheduled while in their office, no less. Then once I arrived for my appointment they still did not follow through with whom they scheduled me with, I guess in the hopes I wouldnt notice, because I was not advised prior to my appointment until I questioned it. My massage was performed by a very inexperienced therapist, rubbing oil on someone does not make you a qualified massage therapist. The aesthetician who performed my facial did a good job and was very professional. Management tried to reach out to me, but she too was unprofessional in the way she spoke. At that point I have already experienced enough disappointment that I have already pegged what kind of operation they run.

Good service

Very unprofessional from management down to front desk staff. Front desk staff will tell you whatever they have to tell you in order to get you to sign up for their membership package. My wife and I were originally told that we could cancel our membership at any time with no penalty by the front office staff and we liked that. We also liked the fact that you could accumulate credits (1 spa session per month). My wife was a member from January to May and paid roughly $55 per month. In May the card We had on file expired and we didn’t bother to update the credit card information because we didn’t like the service we received to that point. Being that we were told upon signing up that we could cancel any time we thought this would be no problem. In the January to May timeframe my wife only used 1 spa service credit therefore it was our understanding that she should have had 4 unused credits left to use. This past weekend my wife decided that she would go ahead and use a couple of those credits. She called ahead to confirm having these credits and massage envy confirmed that she did in fact have them. At the END of her session they asked her to pay almost $150 for the session that they told her she had credits to cover. Their response was that bc the credit card on file had expired she couldn’t use the credits THAT WE ALREADY PAID FOR!!! I asked them why they didn’t tell us that the day before when my wife checked to see if she had credits or the day of the service when she checked in before getting the massage. They had no good reason other than to say bc she is no longer a member she can’t use any of the unused credits THAT WE ALREADY PAID FOR.I would not recommend this business to anyone and I leave this experience feeling as though their business practices are centered around nickeling and diming their customers. It feels they are willing to say whatever they have to in order to make a couple dollars instead of making sure their customers are taken care of.The Manager, Bridgette, was very unprofessional and from reading past reviews makes a habit of speaking down to customers as if they’re dumb. I had the same experience with her as well. In fact I had to tell her a couple times not to speak to me that way. How much more difficult would it be to be nice and professional to your paying customers?Put the customer first and they’ll be happy to spend their money with you.

I had a massage today it was one of the best massages I have had in a long time, it was fantastic, Charlotte did a grear job, she was very professional, will definitely see her again

Arrived 40 minutes before posted closing time this past Sunday to purchase a gift card. Doors were locked, lights off, and no one answered the phone.

The staff there is just not very polished and that makes me uncomfortable. Im not going to pay premium prices for a McDonalds type atmosphere. Step it up!

My family has had a great experience at this location and recently gotten my brother a gift card. The staff is excellent and I cant wait to see their new location coming this January!!!!!!!

Great value. No steam room or frills of other Spas in the area. However you cant beat the price! If your looking for a quality massage this is a great place to go!

This review is strictly for customer service. They messed up my wifes appointment twice, even after I went in and made sure everything was good because it was an anniversary present. No extras were given for the inconvenience. Go somewhere else.

TERRIBLE PLACE AND RUDE MANAGEMENT! Ive had an account with Massage envy now for about a year signed up under the previous management and absolutely loved him Mr. Prince but now there is a new RUDE manager name Briddgette and she has NO CLUE what she is doing or how to perform her job apparently she even acts clueless and I would NOT advise anyone to spend their money here unless you want to be talked to like you are dumb!

I love coming here. I try to see the same girl everytime. The staff is very friendly. I became a member of massage envy at this location and I have never regretted it.

Excellent service. Great staff and a wonderful massage

Great customer service and really like the new facility.

Great place! ASK FOR CLINTON

Clinton is the only therapist I will use. He can get 5 stars.The other therapists dont seem to have as much knowledge or care. The management sucks, I told them I wanted to cancel contract due to health issues. They agreed but said I had to use up the rest of my massages. They continued to keep charging my card so I had no choice but to continue. Finally after 3 charges on my card that wasnt supposed to happen she apologized and said I will recieved a gift when I come in for my last massage for the inconvenience. There was no gift. Infact nobody had a clue what I was talking about. The two women at desk didnt want to call her cause she was in labor. Where the hell was the replacement for her.

Brooke was excellent great customer service definitely will be back.

Called the falls of news location. Told her I was having bad neck pain because I am here from out of town due to my mom being very ill girl named Lindsay was extremely rude to me and all she can say is sorry Im booked! She Couldnt even be compassionate just rude ... then I asked are you usually this rude to your customers? She hangs up on me .. I will tell you what you never know who youre speaking with I know a lot of people in North Carolina and I will be telling everyone about this... I will tell you what you never know who youre speaking with I know a lot of people in North Carolina and I will be telling everyone about this

Dont know this place

Very rude and poor receptionist over the phone ... Her name is Annabelle, she is very rude on the phone so Im not going ... I not spending my money with people who are unprofessional ...

Love the team at falls.

New front desk staff the worst!

Chris is amazing!

Veronica is awesome!

Charlotte is awesome!

Outstanding