Capitol one auto finance uses this repo service, first off, I live in cape coral, 1 hour south of this repo service. So, im out of town and i just made a payment om my 2017 kia that would have brought it up to date, but anyways, the tow truck driver was nice enough to allow my wife and kids to get personal items out of the vehicle before he towed it... what really makes me made is, they towed it to Orlando to a auto auction, that actually has a location here in fort myers way way closer for me.Now what you should understand is when you call to ask about your vehicle, its like calling the jail to ask about someone that just got arrested. everything is kinda wishy washy and they dont have all the ansers, however they can tell you there very limited hours to retrieve your vehicle and all the ways thet yoou can pay thier fees.Orlando was a 3 hour drive for me to get the car back! and when i finally did get the 2017 kia back it was scratched up in several places.The reason that the repo company drove all the way to orlando was greed, they got paid more milage to take my car 3 hours away, when there was the same auto auction service right here 3less than 30 minute drive from me.Summary, this company not only scratched my car up in the process, they selfishly towed it 3 hours away for thier own financial gain!