This location manager David is the worst and very unprofessional. It sounds like I should have dealt with Darryl from the great reviews. I definitely don’t recommend this location and will never give my business.

I refuse to go to any mechanic around me anymore. Unfortunately I had paid for work and it was never done, by a mechanic in my area. I travel an hr to go strictly to this mavis to have my car worked on. Theyre honest & very friendly. David the store manager, goes above and beyond, and darryl was friendly and very helpful with the whole process from the time I got there, til I picked up my car. Im never going anywhere else. Its worth the drive to have their kind of honesty and customer service.

Have been coming here for tires and automotive maintenance for years. The staff is polite and honest and the work is completed quickly. I like the fact they are honest and don’t try to upswell your. Also the free flat repair policy on tires is great.

I came in for an inspection, and I knew my shocks needed to be replaced fairly soon. They did make me aware of it, and when I told them I would be replacing them on my own they didnt argue or try to make me come back and have it fixed there. Theyre not pushy at all, so Ill Definitely be back again.

Good service not a long wait. Told me that was need.

Compared to other places I have called or have brought my vehicle to for tires or service, this has been my best experience in years. When I called to get prices for tires, the team member listened to what I needed for my vehicle and I was treated with respect. I got a set of tires that meet my specific needs. When I got to the shop for the tires to be put on my vehicle, the wait time was minimal and as promised. I appreciated the great effort the manager put in that day to help everyone waiting for their vehicles get back out on the road ASAP! Thank you for making me feel like a valued customer.

Ask For Darryl Great Customer Service. Took Care Of All My Needs And Was On Top Of His Game. 5/5 For A Reason.

The manager David at this Mavis was extremely helpful and knowledgeable . I will definitely recommend this store for anyone looking for car services .

Ive been a Mavis customer for over a decade. As always, they are professional, a good value, and do conscientious work. Replaced pads and rotors for almost 200 less than the dealership.

I’m so happy I came here to get my brakes done. They saved me $200 dollars by coming here instead of a different shop I had originally called. Great customer service and prices here. I will most definitely be bringing my car here soon for tires!

Great service. Darryl was very professional. Great stuff

Wonderful help from the Manager David and the dude who worked the front. Highly recommend.

Good place great service Ive been using them for a couple years now never really had much of an issue with them, sometimes I get a discounts sometimes the wait can be long but nothing where u have to cancel your days plan depending on the day but overall good customer service👍.

Comforting atmosphere with a good movie on while I waited. Darryl at the front desk was very helpful.

These guys were super nice and patched up my tire, despite the fact that they were obviously very busy. Ill definitely go back when I need to get new ones.

Great customer service speedy workers the manager Darrly was great help

Loved going to Mavis, service was quick & pricing was great! Darryl at the front desk was a huge help!

This place is the best. My experience had been familial. Manager Biggie and joe are quick with the repairs and great customer service. I always bring my vehicles here and I have not been disappointed. Everyone come here for great quality service.

Great service! Disposed of tires here—staff extremely friendly and helpful.

This store is amazing. Prices are great, everyone is kind and respectful and the manager Joe is amazing and helps me out everytime I go there. I love this location.

Honestly I think I caught them on a bad day. Changing of one tire that I was told would only take 45 min to an hour took 3 and a half hours instead. It wasnt until I was leaving I found out 2 people called out and they were short staffed. Hopefully my next experience is better. Otherwise, the pricing was average. I might have been able to get a better price elsewhere, but its not ridiculously expensive either.

We had such an amazing experience at Mavis. Bhigggie is a true asset to the company. He was welcoming, knowledgeable and walked us through options for us to choose from. He gave us time to think about our options and choose what was best for our family. We are leaving here knowing we are safe. We will absolutely come back for our cars needs. Highly recommend!!

This location is the best Mavis in the Dutchess area. The manager Joe always gets me right everytime I enter the shop. Great place.

They are very good and they don’t lie about what is wrong give you right price what is wrong

I had an amazing experience with this company! The people working here are very kind and made everything very fast and easy! Definitely recommend!

Clean Store, the staff is very friendly and always willing to do the best to ensure your vehicle. Definitely going to come back.

I really appreciate how nice friendly and professional this location it is. The manager Joe is always helpful and explains the repairs and recommending affordable tires and services. This the only place I trust with my business.

Customer service provided by Bhigggie was excellent and he was very professional. I had a good experience at Mavis from the minute you walk in at the door to the very end when your car is ready they are all professionals. Definitely recommend this place

This store is amazing, everytime I go there they help me out extremely quick and everyone is friendly. I would recommend going here.

I had a great experience at this Mavis location and will definitely come back! Biggie was very knowledgeable and was a great help in assisting me with the issues with my car. I have nothing but great things to say.

Definitely appreciate the assistance Mavis provided me and the manager was amazingly helpful. Positive vibes. Definitely recommend.

I definitely plan on coming back, I appreciate it, good service!

The most courteous crew manager joe was the greatest best location i have been to in a long time

Always amazing shop. Quick service. And so nice and reliable.

Service was great, they were fast affordable and the guy I talked to was really nice. Over all I had a good experience.

Really helpful and friendly staff. Called in needing a tire and was able to get what I needed quickly. Great service

Amazing very helpful and caring Bhiggie is very helpful and dedicated. The entire staff makes sure their costumers are helped and satisfied. I would Highly recommend and will be coming back in the future

Just went in to Mavis tires to get my mom tire fix was a nail in it the guy Joe was so nice to me. I was here before and didnt have a good experience with my daughters car when I spent over $800.00 on it. So overall thats why I gave a 4 stars not five one bad experiences I had. I told myself I wasnt coming back but Joe made me feel much better. Thank you for the help today.

Came here and Im glad I did.They gave me a deal on the inspection and took care of things that needed to be done.Polite and professional guys.Glad I found a local shop I can support and trust.

The guys in the front are friendly and know how to work with you with getting your car back on the road with money still in your pocket

Great initial experience.

David and Darryl were fantastic

My go to place for my car! The guys here are super friendly and always give me a fair price when I come. They always get my car done in a timely manner and some properly! Definitely recommend this mavis location

Great place, friendly staff... I only go here for tires and they do a good job at em. (Yes tires are easy but sometimes they arent weighted properly etc...) and the tire protection plan comes in handy if your prone to flats

Joe the manager is the greatest best prices in town definitely will be back

Great place-I feel comfortable taking my vehicle to Mavis. The customer service is friendly and honest!

Darryl & David are great as a team!!

Amazing service, I was able to schedule an NYS inspection for the next day and they even changed my blinker.

Great costumer service!! The prices are great and they work super fast so my wait wasn’t long at all!! Love it there!

This store is great compared to other mavis I’ve been too!! Joe was such a big help!

Brad (manager) did a great job helping me resolve my issue with an oil leak. Fixed everything super quick, and was super professional! Best customer service I’ve gotten from Mavis in a while

Biggie and Collin are amazing very nice and easy going . Thank you store manager Joe your mangers are great and they give you props you trained them right

I’ve come here a couple times and the service is always great. They’re quick and efficient and I’ve never had any issues. Shoutout to Biggie who helped me and was super sweet!

Mess something up every single time. Wouldnt trust them to clean my windshield at this point

Bhiggie was very professional, courteous and knowledgeable with my car issues. He works fast and efficiently. I will be coming to this Mavis from now on! Fantastic service!

Fantastic work! Friendly and knowledge staff!!

Bhiggie and joe are the batman and Robin of mavis they are a blessing and a joy better than the other kid they have there

I had the best experience..they were extremely helpful and more than willing to answer all my questions and concerns ..I would totally recommend them

Great team, fast & friendly .I just had one wheel to replace a tire on.They had exact match model & size in stock for my wifes Rav4.Dropped off & came back after an errand to a newly mounted tire to grab n go.

Better than it was before. Change in mgt. Id never let them work on my car again though. Too slow with repairs and poor mechanic service.

I called today, Sunday, and was able to get an appointment to get new tired installed on.my car. We knew what type of tires we wanted and had received an on line quote with Mavis. Bradford, in the Dutchess Turnpike store, in Poughkeepsie, was very nice and super helpful explaining what we were going to get with the tires. We did get the tire insurance as it makes sense and was reasonably priced per tire. I highly recommend Mavis and this Poughkeepsie store. Bradford was very professional and had the car back to us in the time frame he promised. Thanks for taking care of us today, Bradford, we really appreciate it!!

Bhiggie got me in to get new tires done right before the snow storm within 20 minutes! He was super nice and has amazing customer service, will 100% be back again !

Biggie was amazing and the service was very fast and everyone was super helpful!

I wish I was quoted before the purchase they gave me one price of 119 per tire and I just assumed taxes and installation but they even charge you for the air they put in the tire. Other than that Bhiggie was great, he had explained everything to me and was a gentleman.

Great shop jow and biggie are a great team recomend this location

I had a great experience here and would definitely come agian!! Everything is amazing!!

Darryl & the rest of the staff was great!!!

Great customer service especially from the front desk

Biggie the right person you need to talk to as soon as you get here . Awesome and very helpful crew

They do not know how to reset foreign cars. My service light was never cleared,I was told when I first called that they knew how to since the Kingston mavis couldnt do so either. I was told I have never reset a Mercedes before and looks to complicated. So I wait for almost 45 minutes as they pretended to work on my car to only walk outside and to see they are on a smoke break. If you cant work on a car dont say you can. On top of how many times they changed the prices. If you can you can use a flex otherwise they will try to rip you off on labor!. Do not bring your car here they are very dangerous in 9 months I had to bring my car back to them 6 times,last one I almost died due to their negligence. If you drive any type of foreign car do not bring it. They are incompetent, unprofessional, double talking flat out dishonest untrustworthy LIARS.

Always helpful, courteous and knowledgeable.

Great place bhiggie and joe make the store love then

Bhiggie joe and randy are amazing great service i recommend this place

Bradford was great help me pick out my tires and oil change and warranty for very cheap better prices than any other shop out there guys come see Bradford at this location you will be happy

I came to do my oil change.Yesterday they gave me an appointment for 9:00 am today.I was on time, but the front desk guy accepted about 4 walk-ins before taking care of my car.Consider that I had an appointment.I waited over 1 hour and they didnt apologizes.I decided to left and not come back here.

They were amazing! They helped me in a pinch and were honest about the condition of my tires! I will be back when I need their help!

Service was great! Was very helpful for a young girl that did not know what they were talking about when it comes to cars!

Juan was amazing. Great job

Amazing service great place Joe runs a tight ship

I usually go to the Mavis located on freedom plains, but after trying this location it’s my go to now. Bradford was very helpful and attentive on giving me updates and it made my wait go smoothly. Definitely recommend trying this specific location.

Biggie is the ideal person you should have working and selling made me feel comfortable and treated me like family give him his own store please

Took four hours to replace my tires after being told that they would be finished in 2 hours max. Very frustrating

Joe is the best manager this place has ever had, I only bring my car In when I know he’s working.

Came in today for inspection needed tores brad and his service manager Collin were amazing help me with pricing and keep me informed all the way keep them please felt like a family store that actually cares about you

Excellent service as always joe and bhiggie are assets to your company true professionals they always do things right

Bhiggie is amazing and super helpful. Felt comfortable and was very fast!

Love Love Collin and the workers the super fast and awesome!!! Thanks Guys truly

Great to work with and very friendly

Biggy, Collin, and Joe were fantastic at this location!! Last week I had made an appointment through the call center but they did not call the store to ask if they could take me and instead overbooked the appointment. They were incredibly busy when I walked into this store, and were backed up due to call outs with their staff and the impending snow storm.Biggy and Collin took care of me by apologizing on more then one occasion, and ensuring that even if they had to stay late that my car would be serviced.I drove from Mavis to Mavis this day trying to get my car taken care of, and no one would take care of me except the staff the this Poughkeepsie location. The service at this location was the best I have ever experienced, and I will continue to give Mavis my business because of the employees you have at this location.Customer service is so important now a days, and it is very hard to find such top-notch service, but I can honestly say I have found it here!Collin also took the time to explain and show me in detail a couple of other issues that I had with my car. He explained they were pertinent that I got it fixed as soon as possible as it was a safety issue. They ordered the parts needed and were in constant communication with me throughout the entire process. With the snow storm that we had it delayed the parts getting delivered and they called me right away to keep me in the loop.I cannot express how the service at this location completely changed my mind on Mavis and took the bad taste out of my mouth entirely.From the first moment I walked in explaining the problems I had with the call center over booking they took care of me through each and every step.I am a District Manager and know how crucial having employees that care about not only their job, but also the customers that come through their door.The 3 of these men have made me a Mavis customer for life and completely turned my negative experience into a positive one.I am also going to write a letter to the Mavis CEO regarding the experience. It started out absolutely horrible with the service I received but then turned me into a very happy and loyal customer because of the staff at this location.Please take the time to give a HUGE thank you to the 3 of these employees! I only wish I had such caring, thoughtful, loyal employees work for me; as they understand the importance of customer service.Thank you to the 3 of you! From the moment I explained the trouble I had, you guys did not stop until I was satisfied and taken care of.They all deserve a raise and a huge thank you from their boss!Thank you,Kelly Finucan

The store is awsome and the service is amazing, great management!!

Best place to get your car oil changed. The front end person Chris is a wonderful customer service associate. Clean and well run.

Failed inspection for wipers, was told that mine were ripped and they had a set for $40, figured Id just buy a set from walmart for $15. I went home inspected both wipers zero rips. No squeaks, streaks anything. Work just fine. Waste of time.

Great service! Fair prices! Excellent customer interaction!

The service was excellent. Joe the service writer got me exactly what I wanted. Both him and the manager were very professional. I will definitely come backJames Antunano

When you bring your car in, the people working there always come up with a problem that your car has and want you to buy the solution to a non-existent problem. They also charge you way higher prices for things youd find a lot cheaper in other auto repair stores. Which is the reason I dont like coming here anymore, for the fear of being charged way more than what Im supposed to.

My friend and I came in yesterday for two oil changes. The man at the front desk assured me if I left the first car it would be done within an hour and a half and they would begin the second car upon our arrival back. He refused to look up a coupon for me and stated they didnt have a discount. He wouldnt even look... Sure enough, I was able to find it myself on google within 10 seconds...After that was settled, we left and I arrived back with the second car almost two hours later and the first car hadnt even been taken into the garage yet... I specifically asked the man at the front desk if he had time to do both and he assured me he did. I told him we could come back a different day but he insisted they were on schedule and had time. When we arrived back and saw that we had been lied to, we were ready to leave. A mechanic by the name of Bhiggie over heard my conversation with my friend about taking our business elsewhere. He asked me if the front desk informed us that they were running behind. I reiterated the conversation and explained that the front desk man misinformed us and wasted our time. He apologized for the inconvenience and took it upon himself to take both cars into the garage and began working on them immediately. Shout out to Bhiggie for his excellent customer service and correcting the front desks mistakes. If it wasnt for him, I would never use this locations service again. Thank you Bhiggie, you saved the day and we appreciate you!! Keep up the good work, they are lucky to have you!

Bhiggie and Joe are great, they are the reason I will continue going to this particular store

Staff was incredibly friendly, knowledgeable, timely, and most importantly showed courtesy and concern. Big ups to Biggie and Colin!!!

I had the best experience ever today here at this location, I needed 4 new tires for my truck and the not only was the young man Andrew extremely helpful and courteous, but the entire process was done in about an hour which was less then what I was expecting. I love that after 5,000 miles the tires can get rotated for free. I was shown the issues with my tire and time was taken for the proper care of my truck. I will definitely be coming back to this location.

Almost 2 hours for a bloody inspection....- just another crooked chain garage....