Not only do I bring my personal cars here, but also my family members bring their cars here. The experience you get at Arlington Auto Tire is how an autoshop should be: professional, high quality, good value, and straightforward.Ive had multiple services done here for cars from Germany and Japan, ranging from oil changes to brake services (brake pads/rotors replaced and brake fluid flush) to transmission fluid flushes to general maintenance. Would bring my car(s) back here without hesitation.Two people who really stood out here were Dante and Anthony, two gentlemen of high character and skill. Would trust my vehicles with them anytime.
Guys behind the desk are professional and have actual knowledge about what they are actually doing. Would recommend to anyone out there with issues on their car to have them check it out. Employee prince diagnosed my vehicle and couldn’t be happier with the turnout. THANK YOU SO MUCH!
Rip off...i came in customer service was great UNTIL I QUESTIONED the work and price.. I asked for them to leave it on the lift so i can see that my catalytic converter was RUSTED OUT as they said...THEY TOOK CAR OFF LIFT ..they didnt know that i literally just replaced my muffler and pipe that lead to catalytic converter.. They claimed it was all rusted out..AND THEY DIDNT realized i work on cars on my off time just didnt have the tools for this 1..and would not give me a quote for the work i supposedly needed... SCAM ARTIST AT THEIR FINEST NEVER EVER WILL I USE THEM AGAIN...INSTEAD I USED NEW LINE AUTO!!!! This is not the first time they did this and the first time they blamed it on the employee WELL GUESS WHAT different employee this time but SAME MANAGER AND OWNERS..DO THE MATH!!
I thought buying 4 new tires from Arlington Auto & Tire and having them installed would be a simple process. No. They put on 4 tires and I left. In the half hour it took to get home the drivers side rear tire was flat and the front one was low. Called immediately and was told to put on the spare and bring it back. No. Not the least bit helpful and blamed me from the beginning. You must have run over something. This is Friday. Called another company to put on the spare and went back Monday. This is when they thought of the lie to explain why the tire was flat. It was my fault of course. I have brass valve stem extenders on the tires to make it easier to put in air. According to them, 3 of the 4 were leaking because the gaskets were missing (lie, no gasket in this part). After googling, I found a way to test them and none of them were leaking. Googled some more and found NYS DMV has a Vehicle Safety Complaint Report (VS-35) you can file against repair shops, dealers, etc. They give you a little space to explain your complaint, I attached a pdf file 15 pages (mostly pictures). I had to involve 2 other companies: one to put on the spare and the other to check their work. They failed. They did not tell me they replaced three valve stems. They didnt replace the one on the DS rear tire, which was obvious to the garage that checked because it was shorter, older than the others, torn, and leaking air. Also, the air pressures in the tires had to be adjusted.First contact: March 12, Complaint filed with DMV: March 17You have 90 days to file and it must be done before you file in Small Claims Court (if it comes to that).Got back the extra $260.43 I had to spend.
Was just there for my wifes car state safety inspection everyone is down to earth and honest. Nice to have a auto place in our area that does right by the customers thats why they have been in business for years.
I had my car inspected. Everyone was courteous, and the inspection was done quickly. It was a very pleasant experience.
Completely dishonest! SCAM SCAM SCAM They put the wrong oil in my car and lied about the necessary repairs. DO NOT TRUST THEM. DO NOT BRING YOUR CAR TO ARLINGTON. Now I have to go somewhere else and have the oil change done again. I had a certified nys inspector look at the car and he confirmed that these people are not to be trusted. I didnt think i needed to specify what kind of oil the car needed as it is stated right on the oil cap. Unbelievable. In addition, they told me the car needed new control arms, when that was not true. Do not expect integrity or honesty from Arlington. SCAM ARTISTSUpdate: 9/7/2021 I thought about updating my post after they passed my inspection and claimed to have put correct oil in the car, but something told me that they truly deserve a terrible review. It turns out that now they are threatening to show up to my job. This really makes it all clear. The owner responded to my post with a threat.. Why are you threatening me? The lack of integrity and character truly shows. I really need to emphasize that these people are not to be trusted and respond to honest reviews with threats. Do not bring your car to the place unless you want to get ripped off and threatened
I got a flat on my truck and they were able to repair my tire quickly so I wouldnt be late for work.
Jordan and moose took great care of me
The staff was friendly and my oil change was quick. Definitely a satisfied customer.
Prince in the quick lube got my oil chance done in under 15 mins with no issues. Highly recommend!
I went in for a simple oil change. The oil change is complete I leave my car feels funny. My low oil light comes on. I back up and all my oil has drained out of my car. I go back and fixed it. I leave I am on my way home and there is a scrapping sound coming from the bottom of my car. I turn around took it back to them and what I believe to be my skid plate of hanging. The manager drives the car to the back and gives it to the man to fix. Instead of looking to see where it’s open he drives it over the middle area where there is at least a 2 inch lift and bends and jams the plate under my car. He then spends 15 mins trying to get it undone. I ask them what am I supposed to do he said oh you’ll be ok. I’ll order the part(which according to my dealer is on back order). So now I’m driving 2 hrs round trip to work with no protection on my car. All the manager said he can do is give me a free oil change and if I get a refund it voids the free oil change. I do not trust these people with my car!
Brought my car back in March for inspections f oils change. It had 8,000 miles. The tech tried telling me I had bad brakes, when I questioned how he went back and checked. He was checking the wrong thing. Six months later I get an email from carfax that my oil change is due. This business NEVER ASKED ME to register my car with carfax. THEY ALSO DIDNT TELL ME THAT THEY ENTERED ME INTO THIS “SERVICE” So now any little thing that happens with this vehicle will depreciate the value because it will be on a carfax. Nice little scam
I made an appointment on their website on Thursday for Saturday morning. I received an email stating that someone would call me to confirm. By Friday afternoon I decided to call them. I was told they had no record of my appointment, but made one for me at 9am the next day. I needed all four tires forced balanced and all four rims measured for runout. These measurements were required by Tire Rack for warranty purposes. Tire Rack provided a form with instructions, which I gave to the service advisor. He stated his understanding of the job and the need to fill out the form. They didnt take my vehicle until one hour past my appointment. Once completed, they initially didnt have the form, but then found it. It was not filled out. I asked why, and the advisor went into the shop. He returned with the balance info filled out, but not the rim runout test because they didnt do it. Also, they didnt track which tire had what result from the force balance test. The results were shown for tire 1 through tire 4 with no way to know which was which. This was a complete waste of nearly three hours and $65. Ill never go there again. Please keep in mind, the form I provided had specific instructions and was intentionally made to be easy to understand. They didnt seem to be able to follow it.
These guys are a bunch of dishonest scam artists. There are dozens of honest mechanics in the area. Literally go anywhere else for good work
Amazing guys, amazing work done. Very caring, very helpful. Speedy labor. Much appreciated! Sal, Carlos, Brandon and Prince were all great help!
Sal at the front desk was great. No messing around, cut to the chase and got my tire patched as soon as they could. Will be doing business here again
Drive-through oil change was fast efficient and reasonably priced great team working there thank you
Customer service is good. The prices are a bit high but reasonable, when compared to dealer prices. The waiting room looks great and the shop is overall clean.
Went to another mechanic bc my A/C was acting funny. The mechanic told me my compressor was shot and needed a new one & ended up unplugging it. It was towards the end of summer so I decided to wait to the following summer to get it fixed. I brought it to arlington tire this summer. They went and took a look.. plugged the compressor back in and bam the A/C worked !! I so greatly appreciate their honestly. They could have easily sold me on a new compressor as I wouldn’t have any idea. They saved me a bunch of money and made me a happy returning customer !! The guys in the front are so nice and helpful !! Mechanics works quickly and efficiently as well !
Very happy with install of front tires...balanced fine with new sensors...no rim scratches on polished rims ..will reuse them for more tire installs
I brought my Fiat 500 in to be assessed as I had been feeling a wobbling sensation in my front tire. Adam and the team, found the issue and repaired the potentially dangerous situation. As a woman, I am usually wary when I have to visit an auto service, but was pleasantly surprised with the great customer care I received here - everything was explained to me in a non-condescending manner, was treated respectfully by everyone and trusted I was receiving quality care at fair price. I will definitely be using them for any future auto service needs - hopefully, not anytime soon :)
Purchased 4 new tires with exceptional customer service. After a month and a half, one tire was damaged from road debris. Courtney was so helpful on the phone and my tire was repaired at no cost. Sal took time to explain what may have happened and how they repaired the tire. I felt like I got the red carpet treatment. I will definitely return with all of my automotive needs.
This is my go-to service station. In this pandemic, I’m so glad that I can still count on businesses like this one. The prices are pretty high but reasonable for the quality of service. I really trust them to provide exceptional care on my vehicles. I have had services performed on my 2013 Nissan Rogue and now my 2016 Jeep Cherokee Limited 4x4. They also let me the best options, tailored for my situation and needs.The shop is open early, late, and on many holidays and weekends when others are closed. I needed my brakes and rotors replaced 2020 Labor Day weekend. It also turned out that I needed my rear differential replaced. They waived the fee for diagnostics because they knew how much I would need to spend on those parts and labor as well.The staff is courteous, professional, and the waiting area is clean and comfortable (though I usually just walk over to Panera or Starbucks about 1/4 mile down the road). I can’t say enough how much I appreciate their staff. I’ll be a loyal customer for as long as I live in this area.
I brought in my car with a slow leak in the front tire. Diagnosed it and repaired it in no time. They got me back on the road. Great service.
Quick lube staff got me in and out fast and no problem! Thank you Ck and Prince for making my service quick and simple.
I went to Arlington Auto and Tire to get my power steering pump fixed. After diagnosing the problem, they ordered the parts to be ready for when I came back 2 weeks later. Although it took longer than expected, I am happy with the service I received from Sal and the team. Sal’s exceptional customer service and friendly demeanor of the team set this shop apart from the others I have been to. A few days later, I went to the Quick Oil Change. It took no more than 20 minutes, and Sal put a coupon in for me. I will be a returning customer because of these interactions.
I have gone to many service places over the years locally. These guys are honest! They performed work on two of my cars and they did it quickly, and correct. Chris was super helpful on both occasions. If you looking for honest repairs at fair prices. This is your place.
What an absolute scam this place is! All around bad from start to finish. First, I called for an inspection appointment and they said to come right down. Got there 10 minutes later and someone else said nope can’t do it. So we left my car there for service the next day. Next day comes and they called my boyfriend to tell him that my car failed even though it’s in my name, he just happened to be the one to go inside and give them my information. So I go in and they didn’t say 2 words to me but took the inspection sticker off the car and tried to charge us $130 just to diagnose the problem. I took it for a second opinion to another shop and the car passed inspection!! Completely unacceptable service and we will not be going back
Brandon was a great guy. Give you a lot of great information about your car. He is straightforward.
Great professional people. Anthony and prince are great people to work on your car. Come here anytime. Very fast and helpful
Being greeted by Mechanic Christopher (CK), he explained to me the problem of my car clearly, and went straight to work. I’m not a car guy but he really seems so know his stuff, because now my car runs better than before. Great experience definitely going back. And and big thanks to Chris!
Awesome service!! Chris was very helpful and professional.
A young man named Christopher (he told me to call him CK) helped me out. He fixed my air filters, and did an oil change effort my car. He was so extremely courteous and respectful. He was also very kind and well spoken. A gentleman through and through. He knew so much about cars, clearly he is very passionate about his profession and i respect that in a man. CK was very personable and friendly and he made the entire experience completely worthwhile. Thank you so much CK. It is due to CKs excellent customer service skills that I will be back. I highly recommend this establishment to anyone in need of any kid of work being done on their car!!
Sal Helped Me Fill My Tires With Nitrogen And The Service Was Fantastic And Quick Would Definitely Recommend Service (:
Nice staff very quick service highly recommend
I cant say enough about the amazing customer service I receive every time I come to Arlington Auto & Tire. Thank you Jordan for your expertise and patience. And thanks to the team working on my car, keeping us safe.
I took my car into auto and tire and they helped me out in a good amount of time. Ck, Carlos and Larry helped me out and were very courteous and gave me great insight on my Vechile. I would recommend this place to anybody that has any issues with cars because they are knowledgeable and offer adequate advice. I was pleased with the service.
Very nice facility....great service
I came in on Sunday. Timothy did my oil change and inspection and he was wonderful. He paid great attention to detail.
Arlington auto & tires was the best place I could’ve gone for my car! The staff was quick, polite, and very reasonable with their pricing. One of the employees named CK was very helpful in not only fixing my vehicle, but informing me on things to look for in the future so I can try and prevent the issue from reoccurring! If your car needs some work, this is the place to go!
I paid too much money for these tires. I was told that they were going to only replace the two tires that the tread was low on. They replaced all 4 tires and I only wanted 2 of the tires replaced. Then, the tires are only 50,000 mile warranty and the tires that were taKen off were 55,000 mile warranty. I am very upset about the amount of money that I was charged. If I would have known this, I would have gone to a discount tire store because I am not going to keep this car.
Took my car for an oil change for the first time at Arlington Auto and Tire and I will continue to bring my car there in the future. The guys that helped me, Jake (liftkit), Prince, and Anthony (new guy), were amazing. They had me in and out so quickly. They were friendly and very professional. As a woman who knows NOTHING about cars, I always worry when I take my car in that I am going to get roped into some service I dont need. These guys were top notch and I will continue to use this business for all of my future servicing needs.
Lots of money but they also dont know how to put wheel covers on so I lost those while leaving. Only wonder how much my tires are torqued right now.
Great customer service. Chris aka CK and Prince took care of my oil change and tire rotation in no time. They were really knowledgeable and checked my car for weird noises and figured out what was wrong with it. Will definitely recommend the place to friends and family. Tremendous experience.
Both times I came here, I made an appointment almost a week in advance, but when I came to the shop they told me they had no time and had to reschedule for another day. WHY did I call a week ahead then?? Terrible service and unprofessional. Shop by the train station is much cheaper
My first oil change here today, along with an engine flush! Thank you Liftkit (Anthony) and Larry! Great place... take care of 🚘 !
Great experience..very friendly staff..!!! Professional and thorough
I have to say that my experience with Arlington Tire yesterday was awesome. I called the day before to talk about new tires. I was set on a certain one but after talking with Courtney, decided that a different one was a better choice for the money. She was amazing and thorough and so pleasant that it cemented my choice to go with them. I dropped the car yesterday and was contacted a couple of times to review some issues but there was no pressure and the gentleman that called me was also very pleasant. My tires are beautiful, everything was done that was needed, and my car was ready on time. I have also dealt with them in the past for a jump start and insurance photos and have had nothing but positive experiences so far which is more than I can say for my dealings in the past with the big tire production lines! Referring my daughter to them today. 250283
Great guys, prompt service, knowledgeable people both Anthony and Brandon.
Tim, Anthony, and Lift kit totally rock ! They were very professional and did my oil change as soon as I pulled up, they were quick. I would refer them to anyone. Thank you guys 😊
It was great Joey was awesome and very knowledgeable. Joey is a asset to Arlington.
A gentleman by the name of Christopher (CK) helped me out. The service that he provided was very professional and he ensured I understood what was going on. I will for sure be returning to this business! Thanks again CK!!
Excellent and quick service. Highly suggest Anthony.
Scheduled an appointment for a simple operation then they cancelled it day of while I was in front of the garage to pull in because the mechanic didnt show up. The only reason why Im not giving a 1-Star is because they were nice about the cancellation... But definitely wasnt happy about the situation.
They were professional, efficient and excellent. Never left my car for an oil change and nail removal from tires.
Brought in flat tire-no appointment-tire examined and diagnosed then repaired within minutes! Professional and thorough- many thanks to Moose and his crew!
A one stop shop for Tires, oil change and some mechanical work. Thanks guys for all your help...
This is one best places to take your vehicle, very trustworthy and knowledgeable mechanics. CK took care of my car and my wife’s car, he was very professional and courteous, he keeps our cars safe and runnings. A+ service thank you CK.
Anthony did a great job! Excellent service!
Prince and the other associates were very polite and helpful
I wish I could give zero stars... was told to sit and wait in my car for my scheduled inspection. Was ignored for half an hour, and then was nearly hit by one of the technicians who was backing a car out of a bay. When I called to ask why this may have happened — no apologies. Have never had a positive experience going here over the past 3 years, this one was the icing on the cake! Looking forward to taking my business elsewhere and be respected and treated well by car technicians for a change.
American mechanic, but the price is too high. diferent to latin mechanic. Cleaner place you can wait you car and watch tv if you want.
I appreciate the exceptional service I received at Arlington Auto & Tire, being a woman it sometimes not easy to deal with the needs of your vehicle, and there are a lot of times women are not treated fairly, but not so at Arlington tire, here you are well take care of and treated fairly today I was taken care of bySal and Moose they were both exceptional in their service.
You guys always great, Anthony and Brandon did a great job!
Came in to have a set of tires mounted, for a NYS inspection and an oil change expecting a wait but the service was great. Shoutout to Timothy, Larry and Prince for getting me taken care of so quickly!
Mori is extremely unprofessional and rude. I called Arlington auto around 7am and brought my car in at 9am. I had my intake changed, was quoted and told by the technician working on my car that it would take no more than two hours. I ended up with a bill right under $500. Charging me almost double the labor time I was expecting to pay. Mori has a disgusting personality and horrible customer service. Sal the store manager seemed to care less about how unprofessional and outlandish a technician was acting towards a customer.
CK performed a great oil flush on my engine. It now runs like brand new. Thanks!
Great experience getting service over here! Quick accurate assesment and proper repair turned around faster than i expected.Chris really made it easy and was a pleasure to deal with.Thanks gents!
On an extremely busy Saturday afternoon, they fit me in to fix a leaky tire. Cheerful, friendly, professional. Thank you.
CK was such a pleasure to work with! He was very professional and helped me quickly with an oil change. I’ll be back for sure!
I had a nail in my tire that was going flat at a very inappropriate time for me. I was a walk-in and I explained my situation to Chris. He immediately took me in for a repair. The garage technician was very fast, thorough and professional, just as Chris was. Highly recommended! 5 stars! Thanks guys!
Courtney is a outstanding service writer very effective and efficient
Joe and Jordan were great and very professional
Great experience friendly service and good price I highly recommend it
Ck by far has been the best oil technician ive come across. The service was incredible, i was greeted in less than 30 seconds i would highly recommend Arlington Auto and Tire to anyone who wants to be treated with extreme care .
CK Tim and Larry are always taking care of every car I bring in, always on time and get everything done within a reasonable time these are the three guys I trust the most with any high end car I bring in
Needed a tire plugged due to a small nail. Stacey at the desk was very professional and does an outstanding job. There was a room full of people and she handled them so efficiently. Over the course of me waiting, she had to deal with all levels of requests. The way she dealt with them was very impressive. She really needs to be recognized! Kudos to her!!The mechanic who worked on my tire was very pleasant and helpful. I went to Arlington Tire because they are highly recommended from my husband and from friends. And they were open on a Sunday and needed service right away.Thank you Arlington Tire for your professional and awesome service. And to Stacey, your professional and wonderful service!Donna R. (formerly Briggs)
Invoice #0251711 : service center was great, brought my car in immediately after making an appointment same day. Courtney at the front desk is the best, she’s always attentive, polite, and welcoming!
The gentleman (im guessing the owner) went out of his way to call my grandfather and make things right. Therefore, I took down my original review and I thank him for his professionalism!
Not very good. I tried to call and confirm a appointment and was put on hold for over 15 minutes two times and then tried to call again and the phone just kept ringing. Went for service for tires and that day they couldnt do my alignment. Asked some type of compensation for inconvenience and was given $15 off. Enough said, next time will be elsewhere for actual customer sevice.
Good service. Salvador was very helpful
After speaking with the Store Manager the problem was resolved and we will be giving another opportunity for business in the future... thank you for reaching out to us... it makes a difference when people know business Managers/Owners care that much for their customers...Went in for a oil change for both mine and my wifes New 2019 Subarus provided my oil and filters(AMSOIL Signature Series which is 13.30 a quart)that I wanted used in 2 separate boxes one for each car... the 2019 Outback when they drained the oil and removed the filter and replaced with my filter they left old oil around the filter and Id looked like the oil was coming out around the filter very unprofessional on the clean up on that one... now here is the real kicker... the 2019 Crosstrek they put all 6 quarts I had in the box and the car only requires 4.6 quarts.... For those of you that dont know too much oil will damage a engine severely... when I asked my wife for the extra oil to put up she informs me that it isnt in her car so I immediately check the oil and wow... then I take it back to them and the remove some oil through the vacuum system they have but hey guess what they take too much out and have to use the quart I had left from my Outback... then the resolution was they gave me 2 coupons for future services that no one in their right mind would use after and experience such as this...
I dont understand how anyone can give this company a 4.5 star review. There work is quality and i cannot disagree with that. however their customer service is a dismal. The workers love to upcharge wherever they see fit. they also dont care or respect there customers time. I made an appointment for 12pm serveral days before to make sure i do not spend much time at the shop. i get to the shop around 12pm the day of and settle in there lounge area. 1pm roles around car still hasnt be looked at. 2pm roles around still hasnt been looked at. At this point im extremely frustrated and i speak to Sal the person managing my car and ask him when Im going to be taken care of. mentions to me that I am next. 3pm roles around still nothing. 4pm roles around still nothing. I decided to take my car and leave at this point. What is the point of making an appointment if youre going to not handle the client in a timely fashion. Absolutely TERRIBLE customer service. Ive seen multiple people come in after me and leave before me. My car issue required a half an hour of the techs time so it wasnt like i was asking for something grand. I would never recommend this company to any of my friends/family.
Great customer service
CK worked on my vehicle and he was very knowledgeable and respectful. He did everything perfectly for me.
He is laying .I am not going back there.Still over priced and wrong estimate
During an inspection it was noted my tires were dry rotted and cracking. The service advisor Courtney thought it was unusual for this to happen with only 24k on the OEM tires. She mentioned we could try to get Michelin to honor a warranty which I had no documentation for. She diligently worked with Michelin and after a length of quite some time (probably COVID related), she was able to secure the warranty and replace the tires at minimal cost. Reference Invoice# 0250343. Great experience as always which reminds me why I return to Arlington Auto and Tire time and time again. Been going there for close to 15 years and never disappointed. Thanks for always looking after the best interest of your customers ☺️
RUN,do not use this place,they will in my opinion try to upsell” you things you do NOT need,run around on phone,on hold forever and and told a lot of half truths.
When I came back two days later because my tires werent properly balanced, they tried to charge me for a second balancing just to correct their own error
I had two front tires replaced and left instructions NOT to over tighten the wheel lugs much more then the 70ft/lb that bmw specifies today just to be sure Id be able to change a flat I tried to undue the lug nuts .even with a breaker bar with a 4ft extension I am unable to do so, ...This is the second time this has happend with this shop frankly I would not bring a Go cart to them anymore
Great service, good people. They dont upcharge you on tires or parts. You pay for your parts, pay for the service and thats it. Easy recommendation.
I have been a customer for 10 years, maybe more. Have brought a lot of my cars foe service. Never disappointed. They get the job done and if they fall short...mistakes happen, they are quick to rectify and follow through with excellent customer service. Moose is great. I recently met CK and Prince and another young guy whos extremely nice. Didnt get his name but he is super nice. Prince and CK know their stuff and are also professional and friendly. They both go above and beyond. I wont bring my honda anywhere else ..(they love hondas, you wont beat their honda oil change price plus the extra attention to details they include). I trust my maintenence and car will be good in their hands. See you guys in 5k miles. Keep up the excellent work.
I came in for an oil change and I was worried my car wasn’t running right. When I started talking to CK he got me in right away and made the whole process easy.Thank you CK and Arlington auto!
1/14/2021- Update: The manager apologized for the problems I had and refunded me the additional labor charge. Thank you for making things right.1/13/2021- Ive been a customer of Arlington Tire for close to 10 years. Im not one for posting complaints but I feel like its important for others to know how poor their service has become. My last few visits have been below average but nothing worth writing a review of in my opinion.But in early December I brought my vehicle to have an oil change and renew my inspection. The service engine light was on but I thought that was because the oil change was overdue. My initial visit they completed the oil change but couldnt complete the inspection because the check engine light was on (it wasnt the oil change but another issue). They didnt have the part and had to order it, said they would call the following week once the part came in and schedule the repair. Now at this point Im stuck with a vehicle for 7 days with no inspection sticker (they had to remove the old one).The following week came and no call, I call on the 8th day and they couldnt find my record and needed me to tell them what the part was. They said they would call their distributor and call me back. They called back the next day and schedule the repair. They asked if I could leave the vehicle for the entire day instead of waiting for it. Although an inconvenience it was better than spending the day in their waiting room. The end of the day I still havent heard back. I called to pick up the vehicle and Im told they need it another day, there was a problem with the part and they were going to get a better quality part (sure). Up to this point I was annoyed but its the Holidays, with Covid and everything else I figure its not worth making a big deal, no problem Ill see you tomorrow.The following day I get a call saying they need to charge me another $100 for labor (I had already paid for all the work after my first visit - my mistake, wont do that again). Now Im annoyed but I just want my vehicle back, after the issues I had during previous repair visits I decide Ill pay the additional cost and find myself a new repair shop for the future.Next day and again no call, I dont bother calling ahead this time and arrive 15 minutes before closing. Told the vehicle is done, I pay and walk out the door. As Im walking up to my vehicle the tech behind the counter comes running out Sorry the sticker isnt on the car. Even though we test drove it, needs to be driven 20 miles before we can put the sticker on it, theres a temporary in the window but dont worry come back tomorrow or any day and see me, well slap a sticker on, wont cost you anything and will only take a minute. I cant believe this is how they operate.Two days later I returned after driving significantly more than 20 miles (I dont want any excuse for them to tell me I have to come back a 4th time, should have known better). I arrive, talk to the same young man, tells me to pull it around back hell have a sticker put on for me. I pull up a few minutes go by and a mechanic comes out asking what I need, no idea why Im there. I explain to him why I was told to come around back, he says hell be right back. A few minutes later he comes back and says right now hes running low on stickers, since my temporary is still good for a few days could I come back again? I tell him, I wont be coming back for a 4th visit, please put a sticker so I can be on my way. He says okay Ill be right back and disappears inside again. Another mechanic comes out and explains that they have 11 appointments for inspections today and only 9 stickers left. They wont be able to give me a sticker today come back another time. I explain to him this in my 3rd trip here, Im not taking time off of work for a 4th visit. Since you dont have enough stickers to begin with, calling another customer (who hasnt made 3 trips already) and rescheduling shouldnt be a problem. He refuses and tells me the temp is good until this date and come back before then.
Always a pleasure to deal with. Beyond fair priced. Quick, efficient service!
Invoice # 234005 upon entering this automotive service repair shop I was greeted by the manager Moose and spoke with him about a car inspection and some other car services that I may need, he was very knowledgeable and helpful with my questions and concerns he then directed me to one of the service writers Courtney who is very knowledgeable and friendly. They’re inspection was done with impeccable timing . I was in and out within the hour and back on the road to do my daily work. I highly recommend ARLINGTON AUTO AND TIRE ! Moose is the greatest and will give you the shirt off his back if need be . And Courtney is more than just a service writer she’s serious and very knowledgeable in her field of work and She’s got my family’s vote for the next assistant manager At Arlington auto and tire .
Good service, just takes awhile to get the vehicle done. I get it with the times we are in, but took a very long time for a tire change.. They did a great job, happy with the tire.
I went there because my steering started feeling unsafe and loud noise was coming from the front end and getting worse.It was diagnosed that the tires were wearing uneven and it needed a wheel alignment.It was diagnosed and fixed within 1 1/2 hours from when I drove there to When we left. I think that was fast to have it diagnosed, aligned, rotate tires and balanced.I especially liked that Chris & the technicians explained each step of the process,I will definitely bring my cars back there.
Awesome experience, quick professional!!Highly recommend CK and Carlos!