This is a decent location for UPS. The staff is friendly and efficient. This is one of the local UPS stores I use to drop off packages. Getting in and out is easy at this store, even with social distancing norms.The parking lot is a bit of a pain since it is always busy here. And it took me a few visits to navigate directly to the store.Store is generally clean and well organized.

I have used this UPS service countless times [more than 100 times] for over 7 years. They are outstanding. Totally honest. Have repackaged innumerable items for me and shipped it. Everything they do is fabulous. I was prompted to write because I noted the haters {seriously some of you people have issues}. I have tried the UPS near Montgomery Mall and while they are competent they are not as NICE. The staff at this store are so nice. You should ship it from here. I have also used all the Fedex stores in Bethesda and North Bethesda who also do a fine job but it always seems to take longer. I have never been any place that makes it easier to ship items.

Great UPS store, Ive always done my Amazon Prime returns here with no problem. Just print the amazon return code or show it to them on your phone and youll be in and out in 30 seconds.All of the negative reviews are beyond me...I have not once had a bad experience here...

Ive been using the UPS store in the Potomac Village mall for about 20 years. Im completely mystified by the myriad of negative reviews posted about them, because my experience with this store has been uniformly positive. The personnel are friendly, their service is prompt and efficient, and I have never had a package go astray... People complain that its hard to find. Maybe thats an intelligence test...

I have been using this store for 3 years and they are great! Always helpful, always professional, store is clean and organized. They’ve also managed COVID well. Keep up the good work!

Worst UPS store ever. Showed up with a package to return. Was told I could not send package in a USPS box with a UPS label on it. When asked why, was told USPS does not allow other carrier services to ship there boxes And also stated that I didn’t pay for USPS box as well. When I told her to provide literature/documentation of this policy she refused and could not provide it. Spoke with several people at corporate UPS was told the box does not matter if it is from another carrier as long as there is a UPS label on it. Asked to file a complaint and was told UPS stores are independently owned and corporate can’t really do anything about this misinformation they are telling customers.

The front desk person is rude unprofessional and has no customer service skills. She always mess up my returns and when I bring it to her attention she tu orally dismiss my frustration and never apologizes. She had been doing the same mistakes and over again. This time I am taking the time to provide feedback. She needs to be trained.

The worst ups ever! It was my first time and last time visiting this location! Very rude and impolite! Does not know anything about customer service and complaining while doing their jobs!! I can’t believe such places still exist in this area!!

Very kind staff Umee, always patient and attentive and ready to assist with carrying, packaging, organizing etc. Copies always ready on time, well-assembled.

Very nice store. Staff is sometimes too busy to help and not exactly pleasant.

A staff member here named Yumi was so kind in helping me mail something out last minute, for which I am really grateful. Note: the last mail pickup is at 6:30 pm each day!

Hidden in a mall. No clear sign of the location. Employees are nice. Not convenient. Not going

Wow I should have read the reviews first. I went to this UPS Store to ship a large parcel. The person behind the counter was nice enough. However, the estimate to pack and ship was $100-$250 to pack and $375 to ship. That was high enough to cause me to think about packing myself and using my own UPS account to book the shipping.I happened to go to a different UPS Store to buy some packing supplies and asked for an estimate while I was there. Their estimate was $34.25 for packing and $253.00 for shipping. It ended up being $305, and they did a fantastic job of packing. Thats $170-$320 less than the Potomac UPS Store!

Way expensive they charge extra bcoz of the locationYou can’t charge me extra bcoz of your high Rent!!!!

Look for the Citibank sign. The door to the right of it leads into a little mall. UPS store is inside on the right.

This is the best UPS office; all the staff works hard and are efficient knowing many of their customers by name and where they are sending something....nice to be recognized. Mrs. Mck

I have been using UPS Potomac for several years on a regular basis, and I have always found the service there excellent and reliable. I recommend it to others.

This is the shadiest UPS store I have ever visited. Unlike every other UPS store in the area, these people tack on bogus fees. Essentially, my Amazon Prime returns were not free here.Which means it is actually worth the gas to drive a little farther to another UPS store, to avoid this pace.The people behind the counter were flippant, and tried to lie to me about the contract between Amazon Prime and UPS. Reprehensible, so far past unprofessional.

I would strongly caution anyone from using a local UPS location. I have reported this location and the location in Silver Spring, MD on Colesville Rd. for fraudulent terms. It was my objective to purchase a UPS mailbox for our business needs on a temporary basis. I agreed to 1 year and paid for the service in advance. I never had intent to renew after the pre-paid terms ended. I evaded renewal calls until I learned that in order to close the box I needed to pay $35.00. I cannot located this information in the rental agreement, nor did this information present itself upon purchase.

Rude, not personable operator.

Drop off prelabeled boxes here all the time w/o a problem.

Always trying to rip you off. only at this location.

Not great customer service, and yes a lot of extra fees

Good luck finding from parking lot

Very nice and helpful

Unfriendly service