As no place is perfect, and no way to please everyone. I will be bringing my 2016 in for work in the next couple of weeks. I had a great experience when they worked on my after treatment system. It was also pretty fast service. 100 times better than Freightliner dealer in town

Crystal was great and showed me good service!

Friendly staff and very helpful.Thanks for your help.

Service team got me back up and running quickly and the Parts Dept. was friendly and helpful. All around good experience for me and the service I needed on my semi truck.

Great group of people!!

Tim Ainsley is my go-to guy when I need heavy-duty parts!!

Thank you Rick, Shawn, Aaron and Bret and Cory, and the whole Portsmouth WBD marine crew!! Thanks also to Jimmy and his Salty Creek yard crew.WBD was busy with big jobs when we showed up unannounced sniveling about our vacation being spoiled cause our little boat broke. WBD met us at a local marina when they said they would at noon on a Wednesday, diagnosed the IPS failure, scheduled and managed haul out at their facility, finished the repair and launched us on our way by Friday afternoon! They kept us informed of progress the whole time. WBDs professionalism, teamwork with the yard, and empathy with our plight made the whole problem just go away!And we now know who the go-to guys are for Volvo IPS issues. We had similar great service from Scott and Dustin and the WBD crew in Beaufort, NC, earlier this summer with an unrelated IPS code. On the weekend before July 4th, I was referred to WBD by a local diesel guy in Oriental who couldnt solve our problem. I called their number on a Saturday and Rick answered from Portsmouth. Rick hooked me up with Dustin in Beaufort on Sunday morning and he walked me through diagnosing the problem and a plan to get us home.To all of the WBD team, your responsiveness to the customer and attention to technical detail are unsurpassed in this industry. Thanks for being there!1/29/2020: Oh You! collided with a submerged object in the Scuppernong River channel, near Columbia, NC. I emailed Rick and Shawn, and they evaluated the situation and recommended we contact WBD in Beaufort. We did, and the rest is just a blur as Scott and Dustin in Beaufort took care of everything -- despite the pandemic! Thanks again, WBD, for consistently superb professional service. 6/10/2020: Oh You! is back home, over her ordeal and ready for the season. (See my review in Active Captain for details.)

Overall good people

The worst experience I ever had with a company would stay as far away as possible gave me wrong parts showed up to check out my motors with no lab top no tools just a mess only good was David shook stepped up

Very professional and knowledgable. Assisted with an RV issue on a spartan chassis. We were in an out the same day. Great service manager and experienced staff. Highly recommended.

Great! Helped us in a bind! Great guys!

Along with some very other expensive repairs (engine overhaul and more) I asked to have my air dryer replaced. The one they installed was as bad as the old one. I brought it back and they replaced it again with the same results. When I brought it back again they claimed I was just being too picky and sent me away. About a year later I brought my truck in for an overhead. As part of the job, they did a courtesy inspection. THEY SAID my air dryer needed to be replaced. I said BINGO and pointed towards they had did the job previously. They STILL refused to honor the warranty even after they pointed out to me the part they installed was defective.

Greg Hayden the service manager awesome guy you guys are lucky to have him!

Best in town. Cant match their skill and experience

They have always taken very good care of us.

Portsmouth, Va Location.They worked fast in my 2007 Freightliner Business Class.They charged good money.The mechanics left screws lose that eventually came off from the new air compressor, that caused a breakdown less than a month from that $1600 repair at this shop, that also damaged a metal pipe, truck stranded on the road at 2 am with a load. Road service on holiday charged $961.00I tried 3 times (email and phone) the person in charge of that location and he never got back to me, I tried at least for 3 weeks to get in touch w/ manager of Portsmouth location.Finally I called the central number, Mr. Tom Hug (Ashland Location) got back to me and assured me that they would send a check with the $901.00 as warranty for the lose air compressor and the damaged that it happened because of that.Pros: Mr. Tom Hug integrity, he was polite-got back to me with apologies. Warranty of service.Cons: WB Diesel Portsmouh manager too busy or too dishonest. Pricy place. Mechanics fail to do a decent job.

I will not go into details why I gave this company one star but I will never go back to Western Branch Diesel for parts.I talked to Jimmy, the manager, about the attitude of his employee and I got a song and dance from him. Maybe next time you should let your customer lead.

The Portsmouth va location is staffed by a bunch of incompetent people in my opinion.

Their employees race up and down the road throwing garbage out. And theyre not very active in the community

Great place, great crews.

Bad customer service I do not think that business goes ahead

Awesome service

Good mechanics

Trained technicians