I never thought Id feel a fondness for an automotive repair shop, but here we are. I love this place. I know nothing about cars and these folks really walk you through whats going on with your car and what the best thing to do is. I was going on a long trip and they recommended I check my oil fairly frequently. I, of course didnt know how to do that, and they graciously showed me how without the slightest bit of judgement. Angels. I think you should take your car here.
I took my Subaru in late and used the night drop, which was very handy and clearly marked. I felt secure leaving my keys and was told the next day that my car would be looked at as soon as that afternoon despite how busy they were. My car repairs were done in two days and I drove away with a new clutch and a smooth drive. The amount I paid ended up being slightly less than I was quoted which was nice, though the work was worth every penny. The customer service was exceptional and everyone was very friendly and appreciative of my business. I would very much recommend this shop to anyone looking for an honest mechanic at a good price. So so happy I found them just down the street from my new neighborhood! So happy! Give them your business!
This place is the best. Ive been bringing one of my vehicles to them for 7 years. They would not work on my Volvo S60, but thats no problem. Great people, and fair prices. Always helpful when I ask anything about our vehicle, and options. 100% recommend PDX Automotive!
Amazing and affordable!!! I took my Mustang in to get a malfunctioning wiper motor fixed and they checked it out, gave me a quote, AND got the work done all in one day. The man who helped me was super friendly as well. I will definitely be returning for any future work I have done on my vehicle! Thank you guys so much!
Had my Ford Expedition for 6 years, had 62,000 miles, bought brand new, Limited model, had oil changes every 5000 miles like clockwork. No accidents, no major service needed, ever. Trade in value was over $30,000. Then, had minor leak of coolant. Brought to PDX Automotive. They couldn’t find the leak so suggested they keep the truck there running over night in hopes in the morning when they showed up the leak would have revealed itself. It did. They fixed it and called me to pick it up. I did. When I picked it up I turned the car on and the a/c was on full blast and my car seats were hot as if the seat heaters had been on a long time. On the way home (I live about a mile away) a fire broke out under the dash. I pulled over and watched my beloved truck burst into flames, explode, and melt until it was a shell of itself. A utility pole I parked next to caught on fire. Hours later my neighbors were returning parts of my truck they found on their lawn from the explosions.After the firefighters put out the flames and had all left, I calmed down (a little) and I called PDX Automotive to let them know what happened. John seemed very shocked at what happened and swore he would call his insurance to handle the claim. Insurance sent out an investigator who concluded the fire probably started because the car was left on overnight and the a/c motor caught on fire as a result. However, when he contacted John he insisted they did not leave the car on overnight and would never do such a thing. So, it was his word against mine and I lose. Now, I am out more than $30,000, plus, I have to pay for a new car, and PDX Automative moves on with no consequences.I warn every one who is thinking of getting their car fixed at PDX Automative to stay far away or your car/truck could end up like mine.
Great service and no upselling!! Love having a auto shop I trust.
Dropped my car off for an oil change and tire rotation. When they checked out my tires they determined the tires didnt need to be rotated at this time. I really appreciated their honesty.
When the key icon stayed lit on my wife’s 2016 Honda HR-V, she took it to PDX Automotive, our “regular” mechanic. By regular, I mean the mechanic within walking distance of our home, but we’ve only needed services about a half dozen times in the last ten years.The short story is this: every step of the way PDX attempted to help us find the easiest solution that would save us time & money. Sometimes when you are dealing with experts (auto experts, computer experts, language experts, management experts) they will sometimes talk down to you and tell you what to do instead of telling you what you need to know. PDX was just the opposite – listening to our concerns and suggestions then answering our questions and working with us.Here’s the fuller story:John said he could run a diagnostics on the starter mechanism, but maybe we would prefer to just change the batteries in the key fob to see if that really inexpensive option worked. He didn’t try to sell us on any services we might not need. Try this free option first was his recommendation.But after replacing the batteries in both fobs, the key icon remained lit after starting the car. A relative of mine had to have her starter button in her Honda replaced last year so I asked John to order a new starter.Within a few days the key icon no longer stayed lit. John still thought I should bring it in for a diagnostic, but he agreed to cancel the order for the starter. I offered to pay a restocking fee or a fee for the fooling around with this, but John said that wasn’t necessary.Three days later the Honda wouldn’t start. The tow truck guy came out and gave me a jump and this time the car started right up and the icon didn’t stay lit. But I’d had enough so I drove the car to PDX Automotive. In less than two days PDX had replaced the now dead battery and the starter (John’s diagnostics confirmed it was broken).Good work PDX Automotive team.
Very helpful! Checked steering and front end performance on my daughter’s car, suggested new tires and alignment!!
Ive worked with PDX Automotive for years and have always had a good experience. They take the time to explain what work was done which I really appreciate. Highly recommend!
PDX Automotive: A pearl in the oyster that is 59th and NE Halsey. Unassuming, but shiny and rare. We wont be taking our car anywhere else.
Professional & friendly.Great customer service.John is very nice to work with. Came back for 2nd time about van OVER heating. They did a pressure test at no charge. Appreciated that!!
Took my working van in for blown headgasket repairs. They took it all apart then said it would cost more to fix and more to put it back together. They talked to my roommate who offered to pay for repairs but didnt let me know before dismantling the engine. Im the owner of the vehicle and should have been advised of all repairs or estimates in writing. Not my roommate over the phone. Roommate refused to pay to get it put back together so now Im out of a working vehicle.Lesson learned........get all estimates and repairs in writing before authorizing any work done on your vehicle.Other than that the customer service was good.
My car had several different codes it was throwing that wouldn’t come up on standard AutoZone reader and the drivability of my vehicle was affected. I was able to make an appointment online and got a response confirming my appointment as soon as the office was open. My diagnostic was done in one day, I got the answer that I needed, and got set up with an appointment to get my vehicle repaired when the parts we’re set to arrive. John is an absolute treat to work with and I will definitely be coming back!
John and Todd are really informative about what was going on with my vehicle. These guys are fair and honest. Highly recommend them
It doesnt get any better than these guys. I needed a diagnostic and a health check for a used car I already bought. They told me what was important and unimportant and why and they even informed me of what I could do to maintain the car if I didnt want to repair everything right away.I checked reviews prior and they were highly recommended and rated.Very pleased with their quality of service and relieved there are still professional, honest, mechanics and automotive businesses out there.Todd was amazing and thank you to the others that worked on my dirty old beater from 98 😆I will be using them for some of the repairs for sure.
Im a first time customer here and couldnt be happier! I bought the car and brought it to them to just make sure it was in good shape. They could have told me anything and I wouldnt know any different and could have found only to charge me for that wasnt wrong with it. Thank you PDX Automotive!
Had the service & technician change my spark plugs, for a 2002 Dodge Caravan. Very courteous & professional.
These guys are great. Honest and fair.
I have been my own mechanic since I bought my first car. I worked at a repair shop for a while and then had my own business. I know what a good shop does and these folks do it. Seriously.I retired a few years ago and have just moved to Portland and since I can’t stand car grease any more I had to find a shop. I lucked out with these people. LGBTQ friendly too. PDX rocks!!!
Very reliable, great service for my Prius
Already told me the truth about fixing my elco doors, its so old they cant do it proper and not gonna waste time and money to bandaid it. I appreciate the honesty.
Love these guys, taking our cars here for 15 years! Eco-friendly!!!
This is our first stop for anything wrong with our cars. They have worked us in multiple times, have good customer service, and don’t try to upsell you on anything. They are always very clear about explaining what happened and what charges are for.
I have been taking my cars to PDX for over ten years, and have recommended them to family and friends, and they have been happy also. They are knowledgeable and conscientious, their prices are fair, and theyre always pleasant to deal with.
Guys. GUYS. This is THE mechanic shop in Portland. I brought my 94 Toyota Pickup in with quite a few problems. John took a look inside and was very frank about what was needed and what could wait. They squeezed me In within the day and communicated with me about what was being done and for what reasons. The prices were very fair. When I picked it up I had one other issue that they saw me for the next day and fixed free of charge.I will absolutely be going here again for scheduled maintenence and keeping my truck on the road!
After bringing my car in with the check engine light on, the team diagnosed the issue and fixed it the same day. I would have spent several hundred more with a dealership. The team was honest with me, didn’t try to up-sell un-necessary services, and was communicative the entire way. Many thanks!
Easy going, down-to-earth mechanics, gave me several options and made a recommendation that saved me money. They explained everything they did and why. No extra charges on the receipt. I will be back!Update: 11/22/19Aaaaaand, now Im back because my car wouldnt start. PDX made it super easy to coordinate, and got to work on my car sooner than I even hoped. By taking their time and finding the actual problem before they started tearing things apart, they saved me over $300. People, this is what integrity looks like. I will be back, and so should you!
I was lucky to find PDX automotive through Car Talk shortly after I arrived in Portland several years ago. I have appreciated their honesty and good work! They have found a way to get me in quickly more than once for an emergency and have always been great about walking me through what really NEEDS to be done and what can wait. I trust them and they have not let me down!
Thorough, quick and friendly service.
Scheduled an appointment before the afternoon, I brought the part they needed for the replacement job, just needed to pay labor. Got the quote on the phone and when I dropped off the vehicle, 30 minutes later they called me back, saying, it was double the price they quoted me on the phone before I left home... very dissatisfied and disappointed...
Our needs are always promptly met with easy to understand explanations, and we feel PDX automotive has been honest which is earned.Fortunately we have only needed their services for major repairs once or twice a year however we have our car and truck oil changes by PDX auto as well. Never once have we felt taken advantage of. For instance, upon my last oil change, my tires were rotated and the mechanic noticed my brakes were close to gone. It wasnt word of mouth, but physically showing me. No pressure was put on me to get the work done now, merely letting me know. This is the family type atmosphere and relationship we are very fortunate to have with PDX Auto. Anytime we have a question over the phone, the staff is always friendly and helpful to answer our questions, no matter if it directly benefits making money from us. Never Taken Advantage OF! Friendly! Honest!
I took my car in since it sounded like a brake was rubbing. They checked and said the brake pads were fine and it only cost $32.
Wonderful place. Ten years, three different cars, no complaints, no pressure, no tricking the auto ignorant. Not much else really needs to be said.(Except NOT to use their recommended auto-body shop, Fix Auto Portland East. They are horrible.)
They always treat us with respect. I never feel like Im being taken advantage of. Their pricing feels exactly as much as it should cost. fast, Honest and friendly service every time.
Easily one of the best mechanics in Portland. Honest quotes, quality work, great communication. What more could you want?
Weve been taking our cars here for 3 years. Stellar service. And more important, honest appraisals. Ive been to other places where Ive not felt they did a good job, or did work that wasnt necessary. Not here. Great service, great and honest work. I highly recommend.
What can I say, these guys ROCK!!! Honest as the day is long, and super nice!!! They tell you what needs fixing now, and what can be put off for awhile, which I greatly appreciate, as car repairs can get expensive. That said, I feel their prices are fair, and their work is excellent, what more could you ask for!!!? Ok, maybe popcorn in the lobby would be nice... just sayin :-)
Great service! The staff is friendly and really good at communicating. I dont know anything about cars and they always make me feel comfortable. I highly recommend PDX Auto!!
We highly recommend this automotive service business. They are courteous, always call with details if they spot something beyond the typical service before they begin work. They are positive and professional!
Both for routine maintenance visits and emergency visits, the guys at PDX Automotive are the best - they have always been completely straight-up and honest in their dealings with me - Ive been going to them for about 7 years now. In the crooked racket that is the car repair business, these guys really stand out as different; they totally live up to their mechanics with a conscience tagline. If you live close you should definitely go here, and even if you dont its worth the trip to know you will be able to trust the people working on your car.
This is the place to go to get good honest work and or advice.
These guys have a justifiable reputation for doing great work in a timely fashion. I have been taking my van to them now for years and have never had occasion to complain. They are always forthcoming and honest, just like the guys my dad always used to take his cars to. Two thumbs up!
PDX Automotive is an exceptional auto shop. The owner and staff pride themselves in doing highly professional work, educating their customers about their vehicles, and doing what is needed ... their integrity and fairness are rare to find in the automotive repair world.
Ive been a customer for over 15 years and they have helped me keep my beloved Toyota on the road the whole time. They have proven themselves to be honest and reliable and really care about their customers and the environment. I love these guys.
Quick and easy! Had a very good experience, and will use them for my major services.
Very helpful, always friendly. I wont take my card anywhere else.
When we arrived in town a dozen years ago we needed to make the usual connections for medical support, home repair and perhaps the most vexing of all – an honest, reliable, expert and fairly priced auto shop. We really scored on that one when we found PDX Auto. Gerard and John afnd their crew are first-rate in every way. I could not recommend them more highly;
John and his staff have been taking care of our cars for over 2 years now. They provide excellent, knowledgeable service and outstanding customer care. When I have questions, they provide answers in a way I am able to understand. They have competivite pricing and work quickly to get me back on the road.
We had the pleasure of working with them this week with both of our jeeps. After dealing with the dealership for the last five years pdx automotive was a breath of fresh air. Communication was amazing I knew what was happening to my car and when, everyone was professional and nice in person and on the phone.They fixer everything I asked them to and checked other things I had asked about. Told me what I needed and didnt and I now have two happy running jeeps. Price was great as well! Thank you
This is the best automotive shop in the city. They always make room for our cars and they make sure that the car is safe and repaired to the highest standards. They are professional and friendly and always make the repair cost effective.
Ive been taking my cars to PDX for over 20 years and have recommended them to anyone needing a good, honest mechanic. They are upfront about the cost and what theyre going to do, they tell me when they arent the right shop to take care of my issue and the car is always ready when they say it will be. Ive gone to other places when they couldnt get me in that week and I always regret it. John and Girard are the best at what they do!
I love this place! I had taken my car to a couple different other places and they were all telling me it was going to be a grand or more to fix it. I took my car to this place in Roundup pain hundred plus. They were fast and professional and didnt take me for my lack of knowledge. This is definitely going to be my new place for automotive repairs
Really kind, helpful, and communicative.
I was introduced to PDX Auto when we moved to Portland in 2004. Since then I have introduced them to several other friends. Ive never had to return my car for a follow-up after they have worked on it. The work is done when promised and, best of all, they never suggest any work that is not needed. First class all the way!
I discovered PDX Automotive by accident. Over the years it has remained one of the best accidents of the past 20 years of my life. PDX Automotive has almost removed an important stress from my life. When I take my car in for service, will I be gypped ? or can I believe or trust what they tell me or will they over charge me ? I am suspicious by nature because I know little about car repair. I am far from rich so I have to shop around, which I do. Over the years I have found PDX Automotive to be honest, affordable, and to provide excellent repairs and service through several cars.
I love PDX automotive! I wouldnt go anywhere else. As an older female I am in the category of those most likely to get scammed. Not here! They not only have a Triple A discount, I have never had a problem with either their advice or their workmanship. They have never suggested anything unnecessary or urgent that could afford to wait on my budget. Harriet M.
Weve taken our older vehicles to PDX Automotive for over 8 years and am now taking a new Subaru to them for factory service which they provide as well. Theyve always treated us fairly particularly by prioritizing any items that need attention and prices are very reasonable. The parts used and service are top notch and highly recommend them!
Moved to Portland recently, and I have heard great things about PDX Automotive. Very nice, informed mechanics. I have found the place I will be taking my car to for regular maintenance. Highly recommended.
I have been bringing my cars to them since I moved to Portland 15 years ago, and would not go anywhere else. These are the ultimate professionals, extremely knowlegible and honest. They treat customers like family- with respect and kindness. They will always do the right thing the first time and I have never had any problems whatsoever with work done here, it is always perfect. They are very fair on price too and if you dont really need something done, they will certainly let you know. I tell everyone I know that mentions car repair that this is the place to go!
These guys are honest, friendly, fair and trustworthy. Ive had nothing but great experiences and would recommend them to anyone looking for a good mechanic!
These people are great! They are so honest that they suggested a high priced repair that was needed might still be under warranty and sent me off to the dealer to get the work done for free!!! They are the mechanics I have been taking my car too for 7 years - since I bought it. I now work across town but it is worth it to me to take my car to PDX automotive even though it is so far away.
Was in for estimates this week at PDX Automotive and they came in with very good ones. Looking forward to having them do this work for me and will update this review with more details. Thank you.
They were honest and straightforward both about what my car needed and whether it was worth it to fix. (It wasnt - rather than trying to convince me to undergo costly repairs, John told me that the repairs would exceed the value of the car, repaired)When I decided to look for used cars, I went to PDX Automotive for a check. They gave me a multi-page printout of commentary on each aspect of the vehicle, and told me what theyd recommend. A dealer was offering a 3,000 mile warranty, and there was nothing wrong with the car that would become an issue in that length of time, but several thousands of dollars of repairs that would be necessary in the next year or so, depending on how I drove it. John gave me recommendations on what to look for and what to avoid - even though if I go against his recommendation, its going to mean far more money for him.The summary of this is that these are good, honest guys. Theyre not going to try to scam you, theyre not going to try to convince you to get services you dont need. Theyre just going to tell you the truth and give you good advice. And what else could you ask for in a mechanic?
Weve been taking our vehicles to PDX Automotive for 20 years and have always received excellent services. I have and will continue to recommend them to anyone who asks. You wont be disapointed with the work or great staff.Michael
Fantastic, trustworthy, fast and kind. Because multiple neighbors used their services we began to use PDX Automotive services years ago and have never been disappointed.
I have had PDX Automative perform major repairs on my 1998 Nisson Frontier twice and both times have been satisfied with the work. Recently, I was having difficulty replacing a headlight bulb and came in without an appointment. The person at the counter graciously left his work and came out and quickly made the replacement. Small gestures such as this example create loyal customers.
Honest. Reliable. Timely.I always value the service provided.
Dependable and responsive. I am glad they are in the neighborhood
I love these people! After some disasters with mechanics in our youth, we found PDX Automotive when they were still at their old location at 60th & E Burnside. That was a long time ago! Outside of oil changes, we use this company exclusively to do the work on our vehicles. They have always been courteous and friendly, when I deal with them alone, they NEVER talk down to if me like Im a dumb woman (I did have that happen at a brake shop once, ugh!). They will be honest in telling you what repairs your car needs, how much it will cost you, and will help you prioritize the repairs if necessary.
Excellent service. Great communication and service is alway done on time and as expected. I recommend PDX Automotive to all my friends.
I have been here many times for service and have never been disappointed. Highly recommended!
Love it
We knew, over 15 years ago, we were in the right place when Gerard handed us his card....Mechanics with a conscience We are still there, and its still true. By the way, they do really great work, also!
Always good, honest service! Appreciate their flexibility and willingness to work me into their schedule
They took great care of my car and were honest and very affordable. I will be back again and again! Thank you!
Once again, PDX Automotive proved their worth! I came in with a perceived brake problem, they checked it out and reassured me that all was OK. Charged me so little and they COULD HAVE TOLD ME ANYTHING! But they remained true to their consistent excellence. Thank you for being great!
I have always appreciated and still appreciate and trust PDX Automotive for their quality, courtesy, and price. They have often given the alternatives that are open to me with repairs and quite often have recommended the less expensive alternative as what would work out best in the long run, which have always proven to be the right choice.
They have always treated us in an honest and friendly manner. They are a little more expensive than other places but you are going to get a repair done right.
Very satisfied with customer service, quality of work, speed, and prices.
They are knowledgeable and helpful. John went out of his way to fit me in when I needed it most, and they always keep my cars clean inside. Ill keep going back!
Great service very polite had an heating promblem had it fixed the same day now its blowing heat like never before
Very good, fast service--and I limped my car in off the street, with no appointment ahead of time, just because they were close to where my car had broken down. Thought my alternator had given out. PDX Auto diagnosed that it was only a bad battery. So they saved me money. They could have told me it WAS the alternator and made more off my problem, but they just asked if Id like to buy a battery from them, or go somewhere cheaper. I elected to have them install one and its working fine, problem solved. They really are mechanics with a conscience. Ill go to them again.
Great guys. They dont talk to me like Im stupid or try to sell me things I dont need. BIGGEST thing is that they havent lied to my face either. My last shop said they were replacing a timing belt when I actually had a timing chain. Long story short pdx automotive saved me $500.00 and made me a returning customer.
Not sure Ive ever been here. Does Evelina work here?
Service has been great and prices seem very reasonable. I like supporting a neighborhood mechanic shop
I have been taking my car to PDX Auto for many years, and you couldnt find a more honest and auto savvy group of folks anywhere....they go the extra mile for you.
I have been going here for many years and have been treated very well. Fair prices, timely and accommodating for my crazy schedule and very honest.
Very happy with the service i got here.
They are great!!
Very knowledgeable and reasonable prices. Fixed all concerns on first visit under budget!
Every time I go to PDX, Ive had the nicest experience, and Ive been going to them for the last 10 plus years, great group of guys, good shop to go to when you need help mechanically!!!!!!!!!!!!!
Always great work and customer service!
We have been using PDX Automotive for over 30 years. They are honest, friendly, knowledgeable, and excellent predictors of how long the task will take and how much it will cost.
Ive gone to PDX Automotive for years and have been very happy with my car repairs and their customer service. I would never consider using another automotive shop.
In my experience, PDX Automotive has been thorough and trustworthy.
I have had my vehicles serviced here for years. None better in Portland.
Good spot and fair 👍
Great place, competent and friendly service.
2nd opinion