Last Monday (4/5/2021) I went into this store in Poplar Bluff, MO to get a new SIM card for a phone I have. I was given the phone by my boyfriend, who told me it was unlocked for any carrier, what he didnt tell me is that he originally bought the phone from Verizon.However, when I went into the store asked for a new line to be added to my account and a new SIM card put into the phone the woman at the store looked at the phone for all of 1 minute and informed me that it wouldnt work on the Verizon network. Then proceeded to try to sell me a new phone.The thing is, I knew it would work on the network just fine, because I had put my SIM card for my line in the phone and it worked perfectly. So basically, the employee flat out lied to my face to try and sell me a new phone.I ended up going online to get the SIM card and sure enough, it works just fine. I do not appreciate being lied to just for the sake of someone making a sale. I will not return to this store for any reason, ever.Sincerely,A customer who values integrity

Go see Diamond! She was able to get us two new iPhones with hotspots and lower our bill, after 17 years with AT&T, we are now team Verizon.

Shelby took great care to inform me of new cell phone options for my upgrade. She reviewed the options on my account to ensure I was subscribed to the correct plans and went over my plan costs. Upon purchasing a phone she was great to transfer all of my data, files, pictures, and contacts to my new phone. I would highly recommend the Poplar Bluff Verizon office.

Diamond and her PIC did an awesome job! So kind and helpful. I was so glad I was able to meet them and do business there. Great job girls much appreciated!

For paying a Verizon bill with cash I was charged an extra $3 ! If I had paid with a credit card they said there would be no extra charge, what are that doing pushing for a cashless society ?

The sweetest person ever! She helped with everything I needed and did an excellent job! Her name was Alyssa and you all are blessed to have her!

We had a wonderful experience today with Tammy during the upgrading of our phones. My husband and I both had several questions and she was able to answer everything adequately. She never rushed us and took her time with all our transactions. Very pleasant and professional attitude. Would highly recommend her to anyone that was looking for any help.

Worst instore service. Only one person on shift everytime. You get put on call back list amd guess what they never call back.

Agent was both knowledgeable and professional. She was a delight to work with. At no time did I feel ignored or unimportant. I can not say enough positive things about her.

Shelby did a fantastic job. She made sure all of my contacts, photos and videos transfered to my new phone. She explained the small changes in my bill.Asked me if I had any questions about my phone and put on the screen protector and case. She told me if I had any questions to call or come back and she would help me out.

They were very nice people and knew what they were doing. I was not in very long and was a great transaction! Thanks so much!

Service was fantastic. Got exactly what I needed. Very friendly staff. Shelby and Alissa do a fantastic job.

The girls were so helpful and answered every question I had. I upgraded my phone and thanks to them, it was such an easy process!

The staff in-store were helpful, but we waited on hold for tech support until their phone died, approx 40 minutes. I was in because my sim card had been updated the day before but wasnt working the next day. Again, the staff waited patiently to help me with my issue. The final step in assessing my sim card was putting it in a different phone to make sure MY PHONE wasnt the issue. I had to call my wife and have her come to the store so I could put my sim card in her phone. Not the staffs fault, just the way verizon is, I guess. Once my wife got there we were able to determine my brand new sim was defective and they changed it out with no hassle and no fee. My biggest complaint is having to get my wife to the store so my sim could be tested... VERIZON... YOU ARE A FRIGGEN PHONE COMPANY... SET A PHONE UP FOR THIS TYPE OF SITUATION. IT WILL SAVE VALUABLE CUSTOMER TIME AND MAKE YOUR COMPANY LOOK LIKE IT CARES!!!! Again, the staff was helpful in-store. Verizon(the entity) get your sh!t together.

Alyssa was super helpful and patient! She helped me switch carriers from AT&T. I will definitely be back if I ever need anything here

The customer service is absolutly pehnomenal. I upgraded my phone and has a great time doing it. Thanks verizon for always coming through and being the best!!

Had a good experience while in the store. Employees were great.

I wasnt in there for a terrible amount of time and the ladhs in there were nice and food at there jobs.

Tammy was Awesome! She helped me find a phone and accessories to go with it and was very patient when it seemed like forever to transfer my data. Thank you so much! You guys are very appreciated !

Friendly people, but to expensive on phone plans and phone.....wish they had a good deal for 4 phones and line bundle

Gave all information I needed, proficient, kind, and nothing left in the dark, Deanna was a great person to do business with!!!!!

Great people, great service at the Verizon store in poplar bluff mo. Solved my problem quickly. Thanks .

Tammy and Alyssa provided the best customer service, friendly attitude and personal awesomeness that I have ever experienced with any company I have dealt with.

Awesome people my only complaint was the music

Great service. Always helpful & friendly.

Alyssa was very professional, helpful and knowledgeable!

Could not solve my problem poor help you have in your store

Terrible customer service. Waited 2 hrs to pay my bill. Get some help!

From the time we switched to Verizon, which I believe was in 2015, we have had nothing but positive experiences at the Store. Yes, we have had to wait, but with a small store and only a couple of employees striving to provide great customer service, an occasional wait is to be expected. Every time I have gone in, I have been acknowledged within a timely manner and my issue is always resolved before I leave.

They were very helpful and nice

I worked with one lady who was also helping a another while 2 other ladies did absolutely nothing besides play on their phones. Its ashame the other 2 wanted nothing to do with helping or working. They obviously dont need to be paid for the day. If I go back, I will deal with Shelby

Good and quick service!

My son is deployed he got the correct paperwork in and they can clearly see he is deployed they are taxing all kinds of late fees and charges for a phone he had them deactivate before leaving because im not on account they cant and wont fix it and told me to tell him juat fix it wh3n he gets back thia messes with his credit score plus they must not back our military with them charging him for being deployed

They suck

We got GREAT service from Emmett tonight!! He was super helpful & really knows his stuff. Best customer service Ive had in a long time. Keep killin it Emmett!

Diamond is wonderful and patient!

Actually visited an establishment nearby

Very courteous and helpful.

Shelby was very helpful, professional and friendly!

I arrived 5 minutes before they closed and they stayed an hour late to get me setup. Thanks!

Bree was very helpful.

Great service!!👍

Harli was awesome

It is the worst place to work and the worst plave to go in to. You can literally do everything online

Waited patiently for help while the only person working was helping someone else. When he finished with them, he instead helped someone who came in after I did. Not pleased. First time in the store and I wont go back.

It was good

Only two people working. WE waited until my back started hurting and then we left. The three chairs there and the stools were occupied.Saturday at 3 oclock they should be prepared for people who work through the week.

Typical phone shop, no signal in my area

Excellent products decent service

Great Service

Nice service reps

The V

Phones

Long wait

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