On June 12th, 2021 I bought a Tungsten ring for my boyfriend. A month later, he surprised me with matching rings, so I went to Kays to return the one I had bought. When I got there the ladies were short with me and told me I could only return items within 30 days. Their policy on their counter explicitly states that items may be returned or exchanged within 60 days. I didnt have a receipt with me as the ring had been wrapped as a gift. The ladies pulled up a receipt using my last name, and had me exchange the ring. They only credited me $179, so I looked back in my bank account and saw that on June 12th Kays had done a POS withdrawal of $215.78. I wanted my money back and was refused, and then I wasnt credited back my full amount. Needless to say I will not be going back.

Staff was very helpful, and friendly, and wasnt pushy with selling whatsoever very pleasant experience.

The staff was rude. One of the ladies didnt know how to do a return. She told us to try from home. Id rather travel 45mins to idaho falls than go back to the pocatello store.

Wow!!! The whole entire staff is amazing! Made me feel comfortable and were super friendly and knowledge. I would name just one, however all of the ladies working were so sweet! Thank you guys

Dont know what I would do without these wonderful ladies. Brought a ring in to be sized and they found that I was close to losing a couple of stones out of it . I had them send it in to be fixed and it came back absolutely gorgeous. They are wonderful in that store . Would definitely go back and do business with them again. My thanks to the women at this Kay Jewelers.

Best customer service!

Kays Jeweler employees are very nice and very friendly. They help people with anything they need and suggest on piece of jewelry for you to see. Their an excellent company work with.

I love kays jewelers they are very kind and considerate. They go out of their way to make sure you get what you want and fix any problem you may have. Their customer service is outstanding. I will make Kay Jewelers my forever store.

If I could put zero stars I would.I have to say that this use to be one of the best Jewelry shops in town. It was a great place and a friendly environment. I knew I could go in and feel welcome whether I was paying my bill or shopping around. Ever since there was some personal/management changes made the store has not been the same. Last time I was in, I was looking to buy something for my daughter, it felt like the sale gals were fighting over who would get the sale. They were talking over each other. I was not comfortable being there. It seemed to be the exact opposite of what it use to be.I am not sure why the personal/management changes were made but it was most defiantly the wrong more for this company.

This is by far the best place in town to get any of your jewelry needs filled, I wanted my wedding ring, that had mine and my ex husbands birthstones in it, changed to a In memory ring for my father and grandfather, since we got a divorce, so they did just that for me. They took my ex husbands stone out and replaced it with my fathers, and since me and my grandfather have the same it was simple and they engraved their names on the sides, so thank you Kay Jewelers for being so amazing, I will definitely be coming back!!

Good service, the people there are very helpful

Received a gift and need to order a different size as was promised by sales person. Instead she told me that the $70 ring would cost me $46 to re-size and that was my only alternative. I refused but returned a month later & told a different sales person I had the receipt & wanted to exchange the ring. She agreed. Then I told her I wanted an identical ring, in a different size (they are available online). She also wanted to charge me $46, but I insisted - with the receipt I had the right to return the ring & order the one I needed - right? She agreed. Then she took my phone number & said shed call me when it came in. Here it is 2 months later, still havent heard from anyone at Kays in Pocatello/Chubbuck. Obviously there is NO service after the sale and a commission is made. I gave them one star too many, just so this could be posted.I happened to stop in Kays in Idaho Falls & told them my problem. The manager there was so helpful! He offered to resolve the matter for me. He pulled the ring from his case, order the size I needed and let me switch them out 2 weeks later. If you decide to buy from Kays, drive to Idaho Falls, its well worth it. They get 5 stars.

We went to look for a wedding band for my fiancé and Jensen was very pushy with their sales. Kay did not push anything on us, which made the experience much more comfortable. And we got a great deal on a wedding band!

Ive never actually bought anything from here, but I frequently see employees outside the front entrance smoking, which to me, just seems very unprofessional.

Worst experience ive ever had! Went in to look at engagement rings and spoke with Lisa and she was very rude to me and her coworkers. She talked to me in a way that made me feel like i shouldnt even be in the store. I seriously dont know how she still has a job!!!!

Great place to shop. Staff great always willing to help.

If I could give zero stars I most definitely would. From the moment I walked into the store I felt instant attitude and as if I was a bother, mind you it was the manager that was helping me. She was very snooty and unprofessional. My ring was purchased at Zales which is a sister store to Kays so unfortunately I have to return to keep my warranty. The other staff member was very friendly and talkative, even though the manager was ignorant to her as well.

I worked at this location in Chubbuck. One of the most mismanaged businesses Ive ever witnessed. I had to travel to Idaho falls from Pocatello Idaho for the first two months of my career. They said they would pay my mileage expenses. I filed expense reports and quit after about 4 months of work. I now have to take them to court to receive the $2,000.00 they owe me from a year ago. Many other employees quit after I left saying they hated the dishonesty. I highly recommend NOT using this jeweler. Ive witnessed how dishonest they are to customers and their employees. They are bad news.

Ive never had an easier experience working with a jeweler. All employees were honest and courteous at every turn, making sure my purchase was just as I envisioned.

Love the people working there . Never had a problem with them.

Wonderful store.. if your looking for jewlery thats that place to go

This store provides the absolute worst service imaginable. The staff cannot even get along with one another. We dropped my wifes ring off at the beginning of June and were promised a two week turnaround...were now in the beginning of August and I cannot get a call back from the Chubbuck store. The only updates Ive received to date have come from the Home Office. Buyer beware...you can buy a diamond at many other jewelers....Id steer clear of this place!

Seriously dont know where Id be without the amazing staff here. I have never been to a more amazing jeweler (and believe me when I say I have seen my fair share).Back story: My fiance proposed with a family diamond in May. We took it to Zales out in California, found a ring we liked, and it was sent off to be set and sized. 3 weeks later it was returned to us in the wrong size and with the wrong head. We sent it back, they butchered it again... but since we were moving they told us to bring it with us to Idaho and have a Zales out here fix it. Well apparently they were closing their doors, so they told us to bring it to Kay Jewelers in Pocatello. Thank god they did too because Becky and Boyd are phenomenal. They listened to our situation and had the ring fixed asap. It may have taken almost 2 months, but I finally have my ring! And I am more than pleased with the result. Huge thanks to these amazing people (and their jeweler lol)!!!!

Very friendly staff were able to answer my questions,,

Went in there to buy a 8,000 ring and the two lazy girls sitting there visiting couldnt be bothered to do there job. WOW, never go back there again ever!!!

Always a great customer experience!