My vehicle stalled on a busy highway and Plymouth Towing picked up my car quickly. They also repaired my car and the price was very reasonable as I was expecting to pay much more. The mechanic was honest and kind. It was a relief using their services.
I can say enough how impressed I am with these guys. They are so honest. I have to insist on giving them something sometimes, as they continually do things for completely free.
Granted I was 5 minutes away from their shop however they still dispatched a driver and got to me and towed within 10 minutes. Driver was very nice and respectful. Was able to drop the car in a parking spot perfectly. Would definitely use these guys again!
Great experience. On time with responsible price and great service. Big time thank you!
At Plymouth Automotive they always do a great job and they treat me well very happy with their service
Dishonest and stole money out of my vehicle! Unwilling to investigate or question driver... told me flat out they wont compensate and I have no proof... terrible customer service
Honest Plymouth towing does care vehicles for many years since. My brother and teams are great job. I never forget about history my father thru my brother for many years. I am usually grew up there . 👍🏼
When using there services, I had items out of my vehicle go missing... unwilling to investigate the matter at all. Super unprofessional and rude.
Said they closed at 17:00, got there at 16:50 and turned me away and said to come back tomorrow! The woman working the front desk was rude and abrasive!
Great service and helpful staff.
Have been going here forever! They have always taken exceptional care of my families vehicles growing up and now my family vehicles.I have taken my vehicles to the dealership for recall-work to be performed and left overwhelmed, with long expensive lists of things that supposedly needed to be repaired immediately.I brought them immediately to Plymouth Village Automotive & was told nothing needed to be done immediately. I love that there is a mechanic shop that is honest, and not out to steal your money. Seriously, so thankful for this shop.
By far the worst company to deal with, unprofessional in every sense. They claim there open 24 hours, but when you call, they have certain hours there open, but there website claims open 24 hr 7 days a week. But they fail to mention on there website that only dispatch is open 24 hr, and office hours are certain times. They open short hours on purpose so that they can charge car owners storage fees. They don’t like to listen to your concerns, there extremely rude.Check out there website your self, and you will see what I am talking about.
Had one of my plow trucks go down with transmission issues. After waiting for 2 hours for another company I called Plymouth Towing and they were there in under 30 min. Rode with the driver to my mechanics. Driver was very kind and personable. Definitely recommend!
Fantastic service, was able to get my Subaru in and finish ahead of schedule. Thank you so much especially before the Holiday. Merry Christmas!!!
Fast friendly and very professional! they had another vehicle to go pick up that was going to the same repair shop as mines but once they found out that I was from out of state and that I needed to return home he didnt even go pick up the other vehicle he sent another tow truck to get it into get mines into the shop first I really appreciate them!
My brakes locked up on 169 and they were there in less than 10 minutes (seriously). The driver was friendly, professional and accommodating. I had already been waiting over an hour for both my insurance company and Verizon roadside assistance to find a tow truck. Next time they’ll be my first call. Thanks for the help guys!
Excellent service by far, I find them to be the best in the Plymouth area and most important, they’re honest
THE BEST!Honest appraisal of vehicles condition, clear explanation of options and estimates that are fair and reasonable with no surprises.at the end. A neighborhood garage and tow service that treats the customer with respect for their concerns and budget. My daughter-in-law appreciates that she is treated like a competent adult without condescension.We have been customers since the 80s with cars and trucks new and old taken care of to our complete satisfaction.
Very nice and helpful. Would use their service again.
The owner is a rude pyscho. We had a group of 3 people getting my totaled out car. My son and me and the person who was going to buy my totaled car. After we had paid CASH and got the vehicle he locked the gate and refused to let us leave. Peppering the kid who wanted to buy my car with questions like who do you work for, you cant take that car. Etc. he even went so far as to call the Plymouth police. of course the police didn’t do anything. There was nothing for them to do. He finally unlocked the gate. Why has this person had the towing contract for the Plymouth/Wayzata for 20+ years? Doesn’t anyone else want this business?
Easily requested an appt online. Staff was friendly and knowledgeable. Adam took a look at my car and was able to give me options and reasonable quotes without charging me anything. I really appreciated his honesty and advice and would trust them with any repairs needed in the future.UPDATE: ended up needing a part replaced on my car and was able to get in very quickly. Paid less than I was quoted which was already less than other auto shops! Was very pleased with the customer service and overall experience here!
When I had an engine issue they saw me right away and fixed my issue promptly. Great service, would recommend to others!
I just used Plymouth Automotive today and am extremely happy with them. I did not have friendly experiences from most of the other places I called and were told by the other places I couldnt get my car towed today, one place said it would be 72 hours, but from the start everyone I talked to at Plymouth Automotive was so friendly which was very welcomed since its already stressful to have your car in a state to have to be towed in the first place. Got my car towed in a very timely fashion and extremely reasonably rates.
Drove all the way from Boston to paddle the Boundary Waters and paid a visit to a family friend in Plymouth on the way north. I had bad stroke of luck and blew a wheel bearing in my truck just as I was rolling into town. It was Friday afternoon and I figured our trip was over.Gave PVA a call and my truck was up on the lift at 3:30pm. They confirmed it was a blown bearing and I was bummed thinking it wouldnt get fixed until Monday. The mechanics went above and beyond and they had me back on the road before 5pm. I couldnt believe it. Thanks a bunch guys.
We got a flat tire and were panicking about what we were going to do, but Plymouth Towing got to us in less than 20 minutes (Wow!) and brought us to a nearby auto shop. Quick, easy, and convenient! A huge relief off our shoulders during a hectic time- And cheaper than nearby competitors! I couldnt be happier!!! Thank you so so much!
Adam showed up in under 30 minutes with a QUICK spare tire fix. He was so kind and helped us out immensely!
Nice people, got what I needed quickly.
Quick response. Great service and very accommodating and helpful. Highly recommend.
Best place for your car, hands down. Passionate people!
The best place to go! My family has used Plymouth Auto my whole life, we trust you guys with all our vehicles. Thank you so much for always being professional and trustworthy. I will always recommend anyone I know to use Plymouth Auto for reliable work.
Could not recommend enough! My car broke down on the side of the highway this past Sunday. Not only were they quick to respond, the guy who towed my car was so nice and helpful!!
I got towed by this place for leaving my disabled car on a Plymouth side street. Nobody likes to be towed but Ill give this company an A for being professional and honest about getting my car back.
Ive been using these guys for all my cars for 4 years and have always been satisfied with the service. Give them a try and you wont be sorry!
Very glad I brought my car in for a second opinion here! I was told elsewhere that both control arms needed to be replaced, among other things. Scott advised me here that only one was torn and nothing else was wrong with my car at the time. He was very good at explaining all the details. I definitely appreciate the honesty and the saved money! The service here is very quick and affordable.
The employees are fantastic here! Super great customer service and they make everything so comfortable. Ill never use a different towing company! I recommend everyone to use their service!
After calling it only took them about 15 minutes to come out and meet me! I was warmly welcomed by Adam, one of their staff memebers who was on call at the time. He quoted how much it would be and quickly hooked my car up to take it to the shop. Had such a great experience with this towing company!
My car broke down and suddenly wouldnt start. I used their tow service to have it towed to their shop. They diagnosed and fixed the problem the next day. The description of the problem was straight forward. The service was efficient and done in a few hours. Best of all, the price was very reasonable. I plan to come back, and I would recommend this place to anyone who asks.
Everyone @ Plymouth auto was very helpful and honest. Scott explained things very well. Gave me accurate estimates that were the most reasonable on the west burbs. Ill be back!
The driver was on time and really friendly...
People are nice
Great response time and Adam was very personable and easy to talk to both on the phone and when he arrived. He made it smooth to go from a crappy situation to getting my vehicle to the necessary repair shop on a Friday evening. Awesome Job!!!
Great place. I’ve brought a couple different vehicles here for a few different reasons and they are always straightforward and fair. Prices are good too.
Great if you need a tow and great mechanics if you need repairs.
Very friendly and helpful, they dont need the word honest in there name to be honest.
Slow with assistance.
Fast service at a great price!
These guys are great! Honest, friendly and good at what they do! Been going there for years and will continue.
The staff is interactive, genuine, and polite. Great experience! Will come back.They were willing to have a dialogue about what was wrong with my car and how to fix it instead of just telling me whats wrong. I brought up all the little problems I had and he walked me through how what he was doing would fix all of them.
Honest and Accurate. I have given my 02 Durango in no start state and i was in little urgency as i have only one vehicle. These guys understood my urgency and delivered it before promised time. Rates also reasonable and didnt try to sell unnecessary stuff, They even tried to reduce the cost wherever possible as mine is old vehicle and not worth if repair(timing chain broke) cost is high. I completely recommend this shop.
Great experience, called and they were very polite and responded quickly. Towed my motorcycle with no problems. Highly recommended.
We have used their services for many years and have never been disappointed. We refer our family and friends there. They are reasonable and do great work.
Cheapest impound tow and fastest service in the twin cities!
Very honest and that is so hard to find. Everyone there is very good at what they do. Even if I lived miles away, I would still bring my car there. Finally mechanics I can trust.
Plymouth Village Automotive was a huge help when my car broke down. They towed my car and also fixed it. They were reliable, trustworthy and got the job done in a timely manner. I would highly suggest them!
The folks at Plymouth Automotice helped me a couple weeks ago with a tow and fix. They were all very friendly and professional and i am happy to recommend them to my friends and family. I will definitely be going back.
Called to receive information, employee had very poor phone etiquette and customer service. Would not recommend.
My subaru car broked down at a gas station and I picked the highest rated towing service that I could find on google. Not only was Plymouth Towing less expensive compared to other places, their customer service was phenomenal. Thank you for coming out fast and for being so friendly on the way home.
I have had multiple vehicles serviced at Plymouth Village Automotive over the years. The staff is genuine, friendly and very knowledgable. They operate their business with integrity. Thanks, guys, youre awesome!
Very knowledgeable and good service. Took care of my issue and havent had trouble since
Got a flat tire, called the shop was told to come at once. It took 7 - 10 min to fix the tire. I spent $15 (Sears wanted $19 and to set up an appointment). Ill see how the fix will work in time and follow up if itll go wrong. Otherwise Im satisfied very much.
Doesnt even deserve a 1 STAR!!!!! Worst people ever!!! RACIST PPL.I called them on the number provided to get my car ac repaired... and they put me on hold for say 5 mins ... checking as if they were finding a slot for my appointment... then he comes back and says... i cant call the number and request for appointment during work hours... SHOCKER!!!And he shows this racist attitude when i was clarifying that i caled the number provide don gogle... he says... GO BACK TO YOUR COUNTRYPLEASE AVOID THIS repair shop !!!
I called to get a quote on muffler repair. After sending them a picture of the damage, they gave me a quote of $1000. Reason is theyd have to replace the whole unit. The mechanic I spoke with flat out told me, do not come here. Go to a muffler shop because they can do things with mufflers that they cannot and they can do it for much cheaper. Talk about honesty! Next time I have a repair not muffler related, I will go here for that reason alone and other reviews say prices are very reasonable.
Quick. Super Nice. Family owned business with a focus on good customer service. Made sure I was taken care of before the car. Thank you!
Plymouth Auto is run by highly qualified technicians who can get any job done in a reasonable amount of time and for a price everybody is happy with!! I would let them work on my truck again any time!!
The worse sevrice that we never use!!! We paid $500 just to get car back. They just dont care if your insurance cover or not just want to make money. We only wanted them to park car at home after car accident but they were push us to park at their place becaus they can make more money. After that, I was trying to call them and complain But they made a story that never happen to let me shot up. Also Their manager Chuck said they only wants money and have done this a lot that i recorded already. Overroll this company is very bad company. We had car accident and also need to deal with this kind of company make us the worst month. I would recommend people walk away from this company and No more people get hurt from them !
Sometimes customer service in bbn person is not the greatest they at times are abrupt and rude
Quick and friendly. thought pricing was high.
Craig, the manager, clairfied the fee and listened to my complaint. He reimbursed me $100.00. Thank you very much for the great customer service! The police department reviewed the tape and reimbursed me the rest of the tow charge as well. Thank you to both Plymouth Village Automotive and Lieutenant Isaacson,
He was very nice and has affordable towing, I highly recommend .
They say that first impressions count but not I this case however. My dads car was towed to this shop due to a flat tire and I didnt have a jack to change it myself. I called my dad and he called his insurance company. The insurance company called Bobby and Steves to come and tow his car. The guy was extremely rude to the tow truck driver in person and was also extremely rude to my dad on the phone all because their tow company didnt get the call to come and tow his car which was not my dads decision it was the insurance companys decision so because of all this the guy refused to work on my dads car. Needless to say we will never take his car or any other car to this place ever again and if my car or his car breaks down and they come with their tow company I will tell them not to touch my car or his car and that they can leave.
So greatful, they got to me within twenty minutes to take care of my flat tire on the side of the road! The driver was very kind and considerate! Will definately call them again if I ever need assistance.
Very Friendly staff, they work on your veichel very quickly and get the job done nicely
I got my car towed here, because it wouldnt start. I called them to tell them the story and have them check it out. I was waiting for a call to hear the outcome and get an estimate and their suggestions. The one and only call I received from them was to tell me I owe them $140. They performed an oil change and replaced spark plugs without any autorization from me. Spark plugs are $5 each and an oil change, done by myself, is $20. Clearly I would have chosen to pay the lesser amount and done it myself, but didnt have the choice to do so. I was bummed, because I was hoping to find a nice local shop to call my home shop.
What can I say about a cash-only business where you have to pay whatever number they write down.I was quoted one price over the phone and another when I got there, sending me back to the bank for more cash.
Super friendly, super fast and reliable! Thank you plymouth auto!
The entire crew at Plymouth Village automotive is wonderful and curtious. They were quick to respond to my need for a tow and were able to repair the vehicle that very day. I would highly recommend them to anyone in Plymouth, Golden valley, and Minnetonka area.
Very good service. When you call the dispatcher is pleasant to talk to and makes the setup for a tow easy. I unfortunantley had to use them twice because my vehicle couldnt be repaired at the shop. Same driver both times. Very personable and polite. Calls when hes close and unhooks seamlessy and quickly. There is no better towing service in the state in my opinion. Cheapest around as well. No contest! Thank you
Called in on short notice and these guys got a vehicle towed for me with no hassle. Adam called before the pick and gave me an time they were prompt and arrived right on time. He was very professional and handled the tow of an awkward 3 wheeled vehicle with no questions asked. He took care when loading and strapping the unit down and made sure nothing was damaged or scratched. I cant say enough about how nice was to deal with a real honest and professional group of people. Not only did they do a stand up job... they were substantially cheaper than any quote I had gotten locally. I hope to not need a tow again but if it do they will be my first call!
We have used Plymouth automotive for years because they are trustable. They get our vehicles taken care of quickly and are reasonably priced.
Poor customer service
Definitely Appreciate the quick and great service,will recommend to anyone in need of an affordable great tow company.
Love this place!!! They are always so helpful and I love the family feeling everyone seems to know everyone!
Love this place. Deal with the towers and Kayla is awesome
Adam and his son Dylan came and picked me up when my Subaru left me stranded on the side of 169! Very professional, very clean and did a great job getting me to a shop that could get me back on the road fast, since I was out of town!
Poor customer service, high prices. Of the three places I checked with, they were the highest on a price comparison and they seemed like they couldnt be bothered to answer a question.
This company service is one of the worst service that I have experienced in my life. The towing company driver was so rude and not courteous at all.
God price, bad customer service
Honest. That says it all. Thank you, Plymouth Village Automotive for reasonable repair costs and to great service.
Had them tow my sportscar from a parking lot to my garage. No problems, courteous service and reasonable.
Fantastic experience! Fast, knowledgeable, professional help!
Extraction for the ditch..... Arrived an hour and a half before they were supposed to..... Very professional. Great end to a bad start to the day! Thanks.
They arrived early to tow my car, were very careful with the huge bike rack on the back, attentive with calls to update me on the progress, thorough in their assessment and very professional throughout. I would definitely recommend them and am going back for more work.
Best place to go too!!!! Family friendly, great service, affordable!
5 star towing right here they keep it safe and clean couldnt ask for better! :)
Speedy response time, very polite men!
The Worst! You have a choice of which towing company your insurance uses.....DO NOT use these guys!Telling my Insurance carrier to talk them-off their list of vendors.Very rude, like it was an inconvenience or something. Not happy in their work I guess....use anyone else!
Fastest, most reliable, affordable and professional outfit in town!! I hope I dont need service soon but when I do Ill be calling PlymouthAutomotive!
At Plymouth Village Automotive, they are friendly, hard workers with sincere integrity, affordable prices, and lots of tenacity! I fully recommend them.
Awesome! Great team. Thank you guys.
Great tow service. Good rates, speedy service