The guys over at EMS Barcode are always super helpful and have always treated us excellent. They have very fair & competitive pricing, and they even went entirely out of their way to assist me in a complicated project that was definitely not their job at all. This outstanding level of service is greatly appreciated. THANKS TIM & ERIC!!!
Brandon was great. They didnt have the exact model of printer I needed but he pointed me in the right direction.
We worked with EMS on a new 6x8 label printer. The printer came in, and we experienced a few issues from not knowing the new equipment, and how it worked with our current labels. EMS worked with us instantly to get us up to speed, and get the correct settings. New equipment can always have bumps, and its how the distributers customer support is that determines how well the experience is. EMS aced it.
We use EMS barcode equipment and the customer service is always exceptional! They have helped us pick the right products for our business and have supported our technical needs.
EMS did a great job helping us troubleshoot our problems. They were quick to respond and helped resolve our issue quickly.
Eric returned our call immediately. He spent much time working out our bar code printer issues which involved logging into multiple computers and multiples issues. Everything worked perfect when he was done and he taught us a lot for the future.
We have just went to a new ERP system and it is integrated with Bar Code Scanners and thermal printers at each workstation. EMS Barcode Solutions is the preferred supplier of the hardware fro this ERP system. During initial testing and setup I was very pleased with their help. Once we went live and had a few issues Eric dropped everything else he was doing to provide us with excellent technical help. What I thought was a problem with the scanners turned out to be a Microsoft update on our Terminal Server & Thin Clients and it gave us fits. Eric was able to figure it out and we were up and running. I have to say they are a part of our team and we can count on them to provide the support we have required in an emergency.
Our experience with EMS Barcode Solutions was nothing short of excellent! They were very knowledgeable as we researched and made our purchase decisions. Once purchased, they were extremely helpful in installing and configuring the equipment. Once installed, they were patient and walked us through the (self-inflicted) glitches that arose. I highly recommend EMS Barcode Solutions!
I emailed Eric asking for help on our mobile devices and he called me in less than 5 minutes and helped me get our devices set up and ready to use. Thanks Eric and EMS!!
Life would be much easier if there are more companies like EMS Barcode Solutions! Keep up a great work!
Excellent customer service. Great communication and response time. They were able to help us when we needed a rush delivery on a printer. Very knowledgeable about the products. Our company has never used barcoding products before and they were able to educate us as to what we needed and how to use the equipment. Very highly recommended.
EMS is a great company to partner with. The customer service is fantastic! The EMS team is professional and knowledgeable. They listen to your business needs and provide ideal solutions.We needed a piece of equipment next day, Eric and the team made it happen. Highly recommend EMS!
I use the desktop Label printer along with mobile scanning devices to perform inventory transactions and print labels.I have been using EMS Barcode products for over 5 years. The service provided by EMS along with the products they offer are beyond exceptional. Any issues I have encountered were addressed and solved within hours of contacting EMS.
Eric Sutter from EMS Solutions has been immensely helpful! Im glad we got to work with him as he was personable and highly knowledgeable!
EMS are quite professional, very responsive and offer really good Value.
I called into EMS today with an issue that Eric helped resolve very quickly.Just a few minutes on the phone with him really helped us out and opened our eyes to some new functions and abilities!Special thanks for your quick and efficient assistance
Extremely responsive and technically savvy.
Eric Sutter was very helpful when I called for setting up both of our new label printers. He viewed remotely on my laptop until we had everything working correctly.
Our company has been around since 1945. We started using Global Shop ERP in 2000. In the 20 years that we have been operating as we are now, we have realized that it was past time to take the next tech step into mobility. I have been dealing with Brandon McCord and Eric Sutter at EMS Barcoding Solutions for almost a month now and these guys have blown me away. Brandon is prompt with his communications, knowledgeable about the equipment, and extremely personable. They have not only been able to help us find a solution to our tech issues, but also have answered every question we have thrown at them. I highly recommend you call and talk to Brandon if you need a barcoding solution for your business. You will not be disappointed!
EMS BARCODE SOLUTIONS has a solution for anyone who needs inventory control. No hassle setup and a great tech support group. When we had an issue with one of our RF guns, our rep Michelle Clifton was right on it, and had it replaced in a day. These guys are top notch!!
We have Global Shop Solutions ERP service and EMS Barcode Solutions came highly recommended from them. We went with EMS because the difference in price between other printers/barcode scanners was small enough that we wanted the piece of mind that EMS provided with their service and guarantee of the hardware. Within 2 weeks we were proved right! Not only was Eric Sutter there from day one with the quote understanding our market climate and not trying to push more sales than what we needed, we also cashed in on their amazing tech service. While Global Shop was onsite to get us set up for barcoding, Eric was available to help them with some install questions within 15 minutes. Then, one Friday afternoon about two weeks later the printer wasnt receiving print jobs suddenly. I emailed Eric and he jumped on a call with us within 10 minutes. We discovered the problem was actually our Ethernet cable being bad, got the problem fixed and were back online within 30 minutes. I cant recommend them highly enough and thank Eric and his team for everything theyve already done for us. Weve already doubled our initial purchase with them and have found uses outside of Global Shop to help make our business more efficient using their label printers. Thank you EMS!
EMS has been really helpful in setting our manufacturing shop to use bar coding in conjunction with a new ERP system. Quick service and shipping.
In my 15 years of bar code printing and scanning, I have found EMSs support to the best we have ever experienced. Support is in house people here in the States. Would highly recommend.
Responsive, Flexible and Fair Pricing. Good knowledge on the hardware and services they provide.
We contacted EMS to try to find an inventory system for our company. We didnt really know what we were looking for, but their staff provided us with a variety of options and helped us find the one that best fit our needs. They also helped us install everything and trained our staff thoroughly, their added service really helped!
EMS has provided us with great service, Fast response times, and great products. Would heavily recommend them for all your label, printer, and barcode needs!
Hello,If it were possible to give a 10 star rating on EMS Barcodes I would do so in a heartbeat! I had been working with another vendor to come up with a solution for an IPAD 5th Generation/Scan Gun option for an internal SAP application we use in our distribution warehouse at BSN Sports. After much frustration with not getting the solution from the vendor I was working with for 2 weeks and a solution that should have been resolved in a day or 2. I did the next logical thing and googled barcode companies in the DFW area. My first hit on Google was EMS Barcodes. I called the number and Michelle Clifton one of the great and very professional sales reps with EMS answered my call. I explained to Michelle my frustration, and she immediately came to the table with a couple android all in one scan solutions as I felt that the IOS solution was not what we needed in our environment. Michelle called her Dallas office and set up a meeting for me to go meet with the Office Manager for a test run on a few of the scan guns she had presented over the phone. Within a matter of 1 hour I was sitting in the EMS Dallas office with their Business Manager Eric Sutter. Eric did not waste any time. He immediately came to the table with a few options for me to take with me to demo. He took the time to show me all the bells and whistles of both devices. Eric was very professional in his presentation of both devices. He knew the specs, how to configure the devices and showed me how both devices had the ability to scan a barcode label from about a 10 foot range. To say the least I was very impressed with my encounter with EMS Barcodes. Michelle and Eric were extremely professional and were very educated in their product knowledge. Eric made sure that I had what I needed in order to get these devices set up in our environment with some great KB articles with pictures to guide me through the set-up process. Upon returning to my desk I was able to test both devices and they both worked with no hesitation. The last thing that I will mention is that Eric showed me a really cool feature on the guns. Both guns have the Team-Viewer remote support application installed on them. This makes it possible for their technical support staff to remote into these guns and troubleshoot anything in the scan guns. ALL in ALL, I would suggest that if you are looking for a great barcode hardware solution or even all warehouse related hardware, I would not look any further. Give Michelle a call today!!
Mandy and Eric at EMS Barcode Solutions have helped and supported me through the process of purchasing, returning and replacing scanner units. They are very professional, honest and responsive. Id recommend them to any company converting to a barcode system.
Very very good service. Mandy DeGray opened the case for service, then always follow up until the case solved. Kelly McNew, the technician, is very patient and answered all the questions with instantly emails reply.Eric Stutter, the manager, always makes sure the customers are happy with service.Thank you very much
EMS provided a real value for our firm, both by recommending the best products for us and in providing fantastic service after the sale. Highly recommended!
EMS was great to deal with on our new ERP project.They not only demonstrated a high level of professionalism, but also had a high tolerance for mistakes we made with ordering equipment and returning it back.I definitely recommend EMS as a source of expertise and equipment.Ben Isakov,QA and CI ManagerBrunswick Steel
The EMS equipment works well for our GSS implementation. Eric Sutter provides great customer service with many follow ups to make sure everything is working properly. Also, EMS has a micropage especially for GSS equipment with how-to videos that are very helpful.
I contacted Matt Stubblefield today for a quote request. He immediately responded and was extremely helpful. Superior customer service!
I purchase from EMS Barcode quite often, and they have never let me down in terms of customer service, price, and etas on product delivery. Outstanding company to conduct business with.
EMS was the perfect solution to our companys needs. They were able to work within our budget to provide us with the product that met our requirements, and their training and support went above and beyond our expectations.
I have been working with Eric Sutter at EMS Barcode for the past 7 months on various projects including label printers and supplies and have been extremely satisfied with the service, professionalism and prices that EMS has provided to my company, Avigilon in Plano Texas. I highly recommend them for any barcoding need and will continue to choose them for ongoing supplies and services. Thank you EMS for making my job easier.
Their ongoing support has been key for us. The inventory project seemed impossible at first, but the team at EMS Barcode Solutions made sure we received training and installation assistance.
Excelent service!
Professional and detemined to resolve any technical issues
We reached out to EMS in search of an asset management system for our company. Their team of consultants worked with us to find the right software for us, and they even helped us install and get everything running right. Their service was a huge help!