I had been using another auto shop for a number of years. Due to some issues there, I wanted to take my car elsewhere. I had had a couple of conversations with Matt about my car needs and appreciated his straight forward approach and knowledge. I took my car in yesterday and they were able to get the part quickly and finish the work by the afternoon. Matt arranged for me to get home and then get back once my car was ready. I felt confident in the work that was done and there was no pressure to do more than was necessary. I am so happy to have found a car repair shop I can use in the future.

I have been going here for around 4 years. Before that I went to Goodyear and was treated poorly. I can’t believe I found this place. It was close to home so I thought I would try it. I could kick myself for not going sooner. Being a women and not knowing a lot about cars, they treated me with respect and have always explained things to me. Matt, you and your crew are the best in the business.Whenever I call you because a light comes on in my truck or I’m afraid to drive it. You always tell me not to worry and bring it in. You Service my wife’s Mercedes and make sure she is on the road safely. There is much more that I could say but your name says it all. Integrity 1st. All the ladies out there, go see Matt and his awesome crew. I love you Matt! Thank you for everything.

Highly recommend Matt and his business. He was very professional, honest and prices were fair. Very accommodating as well seeing as how my son had my car at work and I couldn’t pick his up before they closed. Have recommended my step daughter to bring her car in for some issues she’s having.

They do a great job! Friendly and convenient. I went in for a taillight yesterday, and they checked everything and replaced it with no charge. I have done other services here, and they always do a great job. My husband is very picky about auto service places, and he loves this place. And the prices are fair and everyone is friendly. Thanks to Matt and the whole team!

They answered all of my questions and gave me a great quote to come back another day to make my headlamps brighter! They were so kind and knowledgeable. I found myself a new trustworthy mechanic and oil change place! Thank Yall so much!

I took my car in for an oil change and state inspection. The staff was incredibly friendly, helpful and efficient. My car was done sooner than expected and they offered an honest update on services I needed done without selling me at all. Highly recommend Integrity for your car service needs!

Ive been coming to Integrity for a few years now and they havent let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.

This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.

I went in for an inspection and the team was professional and pleasant. I was in and out within 30 minutes. Very clean and comfortable waiting room!

Awesome! Matt is a people person. Very accommodating and professional. Highly recommended.

They do a great job of communicating what the issue is and they do not try to talk you into something you do not need. You will be impressed with the service and price you get from Integrity 1st Automotive.

Took my vehicle in for a suspected timing belt issue. Matt was very friendly and let me know that they would check things out. My vehicle has over 200K miles, so I was a bit worried about what they might find. I took myself across the street to Mudleaf coffee (Awesome coffee shop!! The Lavendar Honey latte and bacon, cheddar and chives scone were delicious). I received a text from Matt with a link detailing all the issues I had 😫 (more than I wanted, but not unexpected) — novel and nice touch. I decided on multiple repairs that they were able to squeeze in before end of business day. The whole experience was easy and pleasant. Thanks, Matt, for an exceptional service experience!!

Just a car inspection, but very fast, efficient, and friendly service. Free coffee, soft drinks, WiFi available, and nice waiting area, too. Will use them for all of my car repairs, moving forward!

Honest diagnosis and fair pricing. Matt is a good guy and keeps in touch while they assess your car. I was given a full run down of the many ailments on my 2005 vehicle, and the order in which I should address them. Ive never had a regular garage before. I think I do now!

Was extremely professional, friendly, gave outstanding service, all around good environment and shop to be around. I recommend anyone in the area take their cars here they’re very thorough and extensive with their work, fair on price. 10/10 service.

Matt was really nice and got my car done even though I needed it by the end of the day and they looked pretty swamped. I like that they text you the diagnostics in a link, it makes it way easier to keep up with what’s going on with your car. Friendly staff and nice waiting room.

Pleasant greeting, did more than I felt that they would do ? and I am pleased with the items covered in their checks done on my vehicle.

Went for the first time today to get an inspection on one car and have a used car I just purchased checked to make sure everything was okay on it! I don’t have enough words to say how impressed and happy I am with this place. After today’s experience, Matt has just obtained a new customer for all my cars needs!

I am fortunate that I am a car person. But there are things I cant do myself. The team at 1st Integrity have always been straight with. I have confidence that they can be trusted and refer all my non-car people friends there if they are needing car services.

Overall great experience done by great staff. Matt is the one who I was in contact with most and he was in contact with me throughout the entire process and gave me a legitimate timeline they expected to be done and kept their word. They also have a very cool diagnostic website they send you with pictures and videos of your car and what they found that was very helpful. I only came to this repair shop on a whim due to my breaks malfunctioning early on a Saturday morning and they were the only open and closest shop but they have gained a loyal customer in me & I highly recommend!!

I know my truck is always in good hands with Matt and his entire team. They have my complete trust that the work needed is 100% needed and fairly priced. It’s easy for a company to put a word like Integrity in a company name, but Integrity 1st is the real deal when it comes to honesty and ethics in business.

I was very pleased with the service here. Matt was awesome and honest and got me taken care of for minimal cost when my dealership quoted me an astronomical amount. Excited to come back for brakes and refer others!

Highly recommend Integrity 1st Auto. Ive taken 5 cars there over the years and always get great service and attention. Theyre honest, provide accurate up-front estimates, and do good work.

Matt was very professional and flexible with scheduling. My services were completed within 30 mins and he kept me updated on the process. He was straight forward and did not try to hound me or sale me anything extra. I will definitely be coming back for all my vehicles maintenance.

Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!

Thanks for helping me with my Jeep GC Altitude grill swapped. You guys did a great job. I love the all blacked out look now.

As usual, Matt and the crew did an outstanding job in repairing my oil leak.

Big Matt is the man. Give these guys a try!

Fantastic guys to work with. Excellent communication, professional service, and great work. I go to them for all my auto work.

Thank you very much for being very fair with your service and pricing. This location is very understandable, friendly, and courteous. Will recommend to everyone.

So, my car started making a noise from down under, it was one of those that make you pray and hope it just a lose screw somewhere. So I called this morning to the Integrity 1st Automotive and they receive my car drove it, figured out the problem, fixed and gave it back to me in less than an hour, just like their wall sign said, No gimmicks, no tricks. Just plain, simple, and courteous service. Thank Matt have a merry Christmas.

So... I took my car to Intregrity Automotive. Matt did a car assessment to my car. He told me I needed some work on my car motor. I always choose this company because they charge fair and they always do such a wonderful job. No scams ever. Thank you Matt and Integrity. Keep up the good work.

Love this place, been using now 2 years and they have kept my vehicles road worthy, without price gouging. Thank you for my many miles of service.

Matt and the team here are absolutely amazing! Over and beyond what was expected! Need to have your car fixed, give them a shot! Ty again team for the service and communication!

Wonderful customer service they always do a outstanding job with my vehicle. Matt has helped with so much and helped me keep my vehicle up and running. Come here for all car needs!!

If you’re getting your work done anywhere else you’re at the wrong shop. I’m very mechanically inclined and do most of my own work and only come to shops when tools that I don’t have are necessary like for alignments. While I was here I’d listened to Matt quote a job to a customer over the phone and I knew it was a great deal for the customer! They also had me come out to the bay to show me the issues that were causing my misalignments and gave me guidance on what needs replaced KNOWING I would be doing that work myself! I’m very pleased with their service and will always return to THIS LOCATION for any work I need done even though they have another location closer to my house!

Best shop I’ve ever used!

5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle.Highly recommended to anyone in need of a quick fix!

Always fast and friendly service. The waiting area is clean and offering refreshments is a plus. All around great experience.

Great service - Thank you Matt. I stopped by with a nail in my tire. Matt took it out, checked the tire, no leak, no charge, sent me on my way. I will return.

This company and staff are super friendly and always do a great job. Recommended and would come back.

Sam was very helpful, I would always go back to Integrity

Friendly people to be around. They get the car fixed correctly even if it takes a few days to get it done right.

Matt and the team diagnosed my problem quickly and gave me a fair price for the repairs. This is our second time using Integrity 1st Automotive and we were happy both times!

I would highly recommend Integrity 1st Automotive. I went in to get my AC looked at and oil changed. Matt and his team were able to fix my AC without having to replace the compressor. Majority of companies would automatically say it needed to be replaced and charge me hundreds of dollars. Matt was very professional and informative on what was wrong with my AC. We just moved to Plano and will definitely continue to go to Integrity 1st Automotive.

I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didnt have a spare he wouldnt let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊

I have needed minor repairs, inspections, and oil changes. These were all reasonably priced and the work was efficiently done. I have a friend who needed a major repair on his car and he recommended this shop to me. It is near my house, so it is an added bonus.

Matt is always very efficient and doesn’t push auto repairs on you like other stores do . Love the diagnostic tool that they run on the car and txt you the details so we can see what needs to be fixed and what’s running just fine.Will be taking our cars back there for sure

Excellent service, Matt was awesome hands down!

Matt and his crew have first class service!!!

Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗

My girlfriend and I brought her vehicle in for a/c cooling issues. Matt and Doug got it sorted out and back to us in a short time. Very professional and honest guys, and explained to us what had happened and what the repairs were done to get it fixed and cooling again in terms we as customers could understand. I definitely recommend this job and these two guys to get your vehicle repaired at. Thank you integrity 1st.

This is best place in the world. Matt help me for small thing really quick. He is best. They do things on time this is amazing. I will come here all of my life. Thank you so much Integrity automotive ❤❤❤❤

This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.

One again, Matt and his team at Integrity 1st did an amazing job updating parts on my Dodge Ram! This shop is top notch and truly live by their name, Integrity. Stop by and let them show you!

Wonderful customer service! Thanks Matt!

Matt and his staff are always professional and honest. Have been going to Integrity 1st since it opened on Independence. Will continue to take my cars to Matt and company.

Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!

Very friendly, and fairly priced. I have never had a bad experience.

I started bringing my vehicle to Integrity 1st Automotive in August of 2018. I was Looking for a place I could take my car and trust I want being taken advantage of. I literally stopped at this location because of the name. I wanted to see if they would really love up to it. And honestly, I would say they have lived up to their name in my opinion. I always walk away feeling taken care of. Matt at the Parker and Independence location always provides excellent customer service, and I know I can expect quality work.

This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop

This group was super professional. Excellent plus is they send you pictures of what they are looking at so no guessing about what they are referring to. Slightly overpriced for major work is the only negative.

Ive been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and dont beat around the bush. I recommend them to anyone who needs car help in the area.

I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!

Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.

Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.

Thank you Matt!! You really cared and your service from your team was amazing..

Generally my past experience with auto repair services are the stereotypical droves of repair guys waiting to price gouge and not care at all about my vehicle.Matt at Integrity auto changed my whole perspective. From the moment I walked in, I was shocked to see how nice, clean and detailed the service and facility was. All of my questions were answered in an informative and honest way.The price was way better than what I was expecting too! Thank you so much for teaching me the things to look out for in the future Matt!Recommended to anyone who needs auto work.

A couple weeks ago I had an issue with my key getting stuck in the ignition and not starting my car, I was beside myself but Integrity 1st made getting it fixed a breeze. Got my ignition changed and new keys and everything, they made it as convenient as possible.Well fast forward to today and I got a call from the Manager, Matt. I half expected a sales pitch on some of the other issues they pointed out on my vehicle while it was there, but nope! He just called to ask how the new keys were working and my new job we had talked about was going!It really is a blessing to find a place that treats you like family. I’ll definitely be returning.

Personnel is open, honest and dependable.

10/10 experience. Before coming in i called and spoke with Matt, and he knew exactly who i was and what I was coming for when i arrived. VERY friendly, and worked super fast. He called me as soon as he knew what the issue with my vehicle was, and went above and beyond with his customer service towards me. I Will definitely come back to visit Matt.

First off, let me just say WOW!!As a kid in his early 20s I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!

I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.

This location was great! Matt was so helpful and professional, they gave great advice but didnt pressure us on buying anything. Definitely coming here again, thanks so much guys!

First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on, social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.

I’ve been coming to this location for years and Matt’s taken the best care of my civic. The service is friendly, fairly priced, and everyone takes extra care to help you understand your own car. They don’t overcharge me on anything or make up problems just to sell a solution, and that’s one of the best things you can ask for in a mechanic.

These guys are always professional and intelligent. They recommend things for the future and get it on the schedule before I forget about it - what a concept! I feel the pricing is really good for the quality of work they provide my vehicle.

Went for an oil change and was helped by Matt who had my car checked for other issues free of charge. He was upfront about the prices and very professional. Definitely would recommend that place and I plan on going there again for more services.

This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didnt think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!

Brought my car in today and Doug took care of me...again! Doug always works with me to get my cars fixed and there have been some tricky problems that would have cost a fortune elsewhere. Followed Doug there from his last shop and will stay with Integrity as long as he does! Matt is great to work with as well friendly and professional. Keep it up!

Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.

5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.

They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.

Great place to fix your car or get your oil and yearly routine car maintenance done. They are fairly fast will mostly fix your car within hours (same day). Their prices are OK. If you live in Plano I would recommend this shop.

I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I wont be going anymore to the big name national tire store.

Gentlemen was very nice and helpful when i was asking about a repair Im trying to do myself at home even though it was it very clear I wasnt going to spend any money with them. Thanks Matt ! I was able to get the job done with your advice .

Took my very old Toyota Camry for a lot of repairs and these were done quickly. They took care of all the issues. Had to go back two months later for a brake light bulb replacement and they did it free of charge. Thank you, Integrity!!

Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the check engine light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didnt try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the integrity in Integrity 1st!

Excellent service as always. Identified issue, kept me updated during the repair process and resolved my issue.

My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said no charge. I am impressed with their professionalism, and will definitely be doing all future automotive work with them.

Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!

Seems overpriced for brake repair.

I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.

Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.

Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.

I am always struggling to find a decent and fair priced mechanic. I do most of my own work and usually decide to do it myself due to labor costs of other mechanics. This is the first shop that I felt the prices fairly reflected the work required for the repair. They started working on the vehicle immediately. As long as the work holds up, I am planning on using this shop again.

I highly recommend making this your go to auto shop. Ive taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time Ive visited.

Excellent customer service!!’ Fully knowledgeable and honest! Robert is a blast to talk to while you wait!!

I highly recommend this shop and their staff! The waiting room was comfortable, the bathrooms were clean and best of all the pricing was fair. The new manager Robbie handles everything so that you don’t have to worry! I will definitely be back!

No lie Matt is the best worker I’ve been with he’s very patient, gets the job done and makes sure that I’m taking care of. He took the time to wait on hold with me for a warranty company. I’m truly blessed to have the customer service I revived from him.-Dylan