My husband and I bought and moved into our new house the beginning of 2018. We needed our first floor hardwood floors, sanded and re-stained. At the time we got the recommendation for A Satin Finish through a friend. They are not very prompt at returning calls. It took us awhile for them to even call us back. Fast froward to now, December 2018 and we need to have a piece of our hardwood floor repaired and wanted to get an estimate to have our upstairs hardwood floors sanded and finished. Called them and left a message, didnt hear anything, called back a week or two later, left another message. Finally they call me back and we set up an appointment for them to come out on Monday at 4, the man said he would call me around 30 minutes before while he was on his way. Monday rolls around, 3:30pm comes with no phone call, 4pm comes with no phone call. I figured he got hung top at another job. I called again at 4:30 with no answer and left a message. Still nothing as now it is Tuesday. Called again and left a message. This company does good work, just not good on customer service.