Amazing customer Service! My daughter and I had a less than great experience initially with one employee at the West Mifflin location. Upset, we left and later received a survey, that I gladly took. Thinking nothing more of it, I was contacted about a week later by the regional manager herself and apologized to numerous times as well as sent out a gift card for the amount I spent. I went back a couple weeks later to have my daughters hair colored and immediately had the same unfortunate experience with this particular person. In the middle of the consult, I left and contacted the South Hills Village Mall location. I then had the pleasure of speaking with the general manager, Art. WOW... what can I say! He was genuinely as upset about my experience as I was. His response, Im so sorry this happened twice to you. Phillip Pelusi prides itself on customer service. He said, let us make it right, please give us another chance......COMPLIMENTARY! He got us right in the next day with Lauren. She is so AMAZING! Nice and very skilled! The manager Beth is very friendly too. If you are every looking to be treated amazing and pampered,go to this location you will not be disappointed!

I have been going for years! Danette is the best hair designer!!!

It really just must depend who you go to. Ive been going to this location since Spring 2014 and they always do an amazing job. Im insanely picky about everything and have never had a problem. I always saw Cayla until she left and now see another person on her team named Jackie. Absolutely fantastic! They both ask tons of questions to make sure your hair turns out exactly how you want. Ive even had crazy colors like pink, purple and red highlights and they were always perfect. My boyfriend always goes to Nikki and shes also fantastic. Really amazing at mens cuts so just ask for Jackie or Nikki and I guarantee there will be no issues.

My family has been going to Phillip Pelusi for several years, and we wont go anywhere else! They always take care of us, they communicate regularly to remind us of appointments, and I highly recommend trying them out!

Great staff and service.

Maggie is wonderful stylist but I could have done without the front desk person.

Not worth the price paid! The staff was polite, but horribly inexperienced in cutting curly hair. I called first and described my daughter’s hair texture. I made an appointment with a stylist that I thought was going to be competent. My daughter left in tears after the stylist attempted to straighten her hair with an overheated flat iron. The following day, I realized her hair was terribly crooked and cut it myself. I foolishly believed that I was making an appointment with a professional “hair expert,” when really I just overpaid for an experiment.

Living near by, this location is both convenient and has enough staffing to generally get an appointment pretty early. Hair cuts that I have had here were good, the staff was nice, and the price is in-line with all other locations around. I used to go to Stephans in the same mall, but between their prices and lack of staff, its made it very difficult to even get seat time over there.

This location is awful. Multiple people have messed up my hair, people at the desk have rescheduled and messed up the appointments they “had” to reschedule for me and then were condescending about waiting my waiting for the “last minute” to have my hair cut prior to my baby shower when it was only “last minute” because they needed to keep rescheduling me.(all with different stylists). Then they butchered my hair that I had to go to another salon and have it fixed. The West Mifflin location has a MUCH better staff.

My mom and I didnt make an appointment, and they managed to get us in the same day. They did take an extra 15 minutes to get me back and started. Of course I was slightly annoyed, but three of the women were working on detangling a not on purpose dreadlocks out of a 7yr olds hair, so I didnt mind. They gave me the correct color, and even cut my angled bangs right. Great staff.

They did take me last minute, although this hair salon could use a remodel compared to robinson’s! the woman was an older woman who did my hair, didn’t know much at all about hair coloring or mixturing and kept piling a bunch of dye onto my hair! I did get the color I wanted for the most part, although.

Horrible location, have been to others and theyre much better. Do not use this location. They told me I couldnt have the blonde I wanted unless I bleached my hair, and that I had to do a brown only (which I did not want). They tested my hair and said it was too damaged, I left in tears and went to another salon who tested my hair and said it wasnt damaged at all (which it shouldnt be because I dont dye it often, dont blow dry, and dont use heated things on my hair almost ever). They also insisted that I use box dye on my hair when Ive never used boxed dye on my hair. Just very rude staff. Sad about the experience.

Nice place to get your hair done.

Beth is my curly girl expert!

One of the blonde stylist was absolutely rude. Disorganised and left my buddies hair looking terrible. He was very unhappy about it. This place has one good employee and thats about it. Never going back there again.

Nice cuts but pricey.

I drove forty minutes from my house to my appointment only to wait an additional thirty minutes after my appointment to be seen. Ultimately I was denied service and asked if I want a different treatment I had not requested. I made it a point I did not want a hair cut and I was asked four times if I was getting my hair cut. Not only is the staff not punctual, they do not listen or care about customers.

Everyone here is pleasant and professional.

Precision hair cut

It is expensive -- know that going in. But, you get what you pay for, and I got a great cut by Lisa! Ill be back.

Great hair cut

Terrible........all I have to say.

Tried to get a hair cut today..waited 25 minutes and then watched attitude because i questioned my wait.

Joelle is amazing!

Good experience.

Great