Mike and his partner were absolutely outstanding! Very pleasant, informative and helpful. They were knowledgeable and knew right away the issue. This is my 2nd experience with Fagnelli and will definitely use them again if needed.

The people at Fagnelli are incredible and have helped us tons through the years. Theyre like family. 🌞

We’ve used these guys a couple times and they’re always great. Show up on time. Respectful. Clear communicators. They do great work and they always clean up after themselves!

They always do a great job. As long as they are in business I will not use anyone else.

I have both traditional heating/AC systems and a ductless system, and both have had some issues this spring. Fagnelli has been responsive and professional over the multiple visits that have been needed.

We have used Fagnelli Plumbing Heating and Cooling for two different jobs in the last 4 months-one was an easy garbage disposal repair and the other was to repair a leak by replacing a pipe. The second job turned out to be more extensive than we all expected. But the crew was great-they took on the work and were done in two days! They were pleasant, very mindful of the slight disruption it was causing and did their best to make sure we were not inconvenienced. They were also good about social distancing from us and wearing a mask when in the house. They cleaned up everything as they moved on to other aspects of the job.

National Car Wash Solutions, Inc. worked with Fagnelli Plumbing Heating and Cooling on a commercial car wash project. They were great to work with and met their commitment with us on this project. I will be calling them in the future!

You know when a project is in good hands. They have a language which is very scientific and pretty cool to listen to frankly.

The worst plumbing company Ive ever dealt with. Unprofessional, rude person showed up in my house giving me estimate three time as much as other plumbers charge. I asked him to leave....

Timely, professional and courteous service. Plumber, Brian was excellent. Receptionist, Justin was congenial and kept me updated regarding anticipated arrival times. This is customer service at its best!!

They are fast and efficient. They are a little pricey but they are worth every penny. When most plumbers won’t show up they are there within an hour or so.

One of their drivers decided it would be a great idea to talk on his phone and make u-turn in the middle of the street. He didn’t realize I was behind him because he just wasn’t paying attention.Proceeded to yell at me like it was somehow my fault.Teach your employees some respect for the public.

Outstanding service teams. Definitely earned my respect for their technical and customer service skills.

Returned home from a weekend trip and found that my hot water tank had failed. I was referred to Fagnelli Plumbing . I called the office and received same day service. The service tech was very professional and knowledgeable . the tech reviewed my equipment and confirmed that the hot water tank had failed and was in need of replacement . He did some research and offered me three options. I had hot water the same day. Excellent experience, professional service tech, clean installation 10 year warranty and upfront pricing. I even revived a follow up phone call from the owner the next day.100% satisfaction. Nice to have a plumber that you can brag about !

We have used them twice now; once for a weekend emergency gas leak and once just today for a scheduled repair. I cant say enough good things; they were polite and easy to schedule with both times, and the plumber we had today (Mike) was professional, helpful, and communicated everything quickly to us. Cost was more than fair both times. Work was thorough. We have definitely found our go-to plumbers!

Very nice, knowledgeable and helped us out in a pinch when our home warranty decided they weren’t going to cover anything ( even though they said they would before the technician came out). They did a great job, and completed it relatively quickly as well.

They were prompt and did outstanding work. The technician Brian was very professional and didnt try to over sell me. He went through step by step on what he was doing to fix my plumbing problem.

I had a very good experience with Fagnelli. They are very knowledgeable and friendly! Ive dealt with them on 2 separate occasions and they been great both times. The only reason Im not giving 5 stars is because they are a little expensive. But I trust their work, so its worth it to me.

Beware of this place. Prices are outrageously expensive.. Called today because we had a leaking pipe in the basement of our business. We figure we would keep the business local since they are only 5 blocks away. They came out, and did the work. The plumber was here for a total of 15 minutes. They charged $125 plus a $60 trip fee to drive 5 blocks. Total bill for 15 minutes of work and a 5 block drive, $185. Complete rip off. Would never use again.

Recently bought a house and they installed furnace and AC unit. I’ve had nothing but problems with both even though they are newly installed within last 6 months. When I call to schedule appointments I get rude impatient responses!

STAY AWAY!!! Absolutely outrageous prices. The serviceman (Doug) was overly kind and honest but (in the interest of keeping his job) went by the book - and the book required him to quote a handful of ridiculous services ($413.74 to drain and bleed an overflow tank!!??). Sadly these folks did the install on the systems in my house for the previous owner and while I would have loved to have kept using them, the prices and service are just dishonest. I called in and told them exactly what the problem was (the $76 part, which I had previously researched online) and they absolutely couldnt quote me a replacement cost without sending the service technician ($49). I even talked to the owner and he tried to sell me on some confusing annual plan plus the one time service call plus repairs. Had I agreed to everything this $76 part would have cost me almost $600. I feel so terribly bad for the unsuspecting folks, elderly, etc - who dont know any better. Fagnelli is absolutely outrageously expensive. They are friendly (but not helpful) on the phone but beware when it comes time to quote something - and they wont quote until you pay them to come out. Furthermore - I looked up some basic inspections that the serviceman should have done (like check to see how full the expansion tank was, check if there was air in the system, etc.) and he did NOTHING other than quote from his book. Again - nice guy, not his fault... but their procedure is just absurd. BBB already knows about them apparently. STAY FAR FAR AWAY.

Had a broken furnace. Parts under warranty. Tech arrived, diagnosed problem, quoted me a price of 630, plus the 90 already paid, so total of 720. I asked them why did I have to pay for the replacement part, when furnace company had said take broken part to supplier, they will give you a free replacement Fagnelli supervisor said, you pay 630., and we reimburse when we get reimbursed. I called another company. They got the part for me, same day, fixed problem in 10 minutes once part was in hand. I paid them 120. So Fagnelli was going to charge 6 times that amount. Did I believe they would reimburse for the part? No. But even if I did, the part costs was: $186., so at best they would have charged additional 444. for mark up on the part and 10 minutes of work, plus another 90 for showing up. Do not use these guys. They have bad reviews on BBB, rip off report, yelp and probably other places too.

Offered me a free check on my AC unit. First person to ever work on the unit since I moved in 8 years ago. So i agreed. System never had problems. After they left and replaced a capacitor for 300 dollars told me my system was good to go. Provided no testing reports or anything. Didnt mention refrigerant depletion or anything like that. I tried it. It didnt blow cold air. I was skeptical so i called someone else. He performed same checks. Found no refrigerant at all in the system. During a further investigation the 2nd tech found my valve stems for the unit were missing. Without them the refrigerate will leak out. Told this to Justin at Fagnelli. It wasnt addressed at all. In fact as much as I asked to speak to a boss they couldnt even comply with that. 2 people looked at it. Fagnelli and then the WAPHC. I find it hard to believe my system worked for 8 years without valve stems. They said they would refund the cost of the capacitor which honestly they should. But with the cost of the valve stem replacement and loss of very expensive refrigerant I found their heres your refund go ahead and go process unacceptable. Especially since I didnt even call them with a problem and now I have one to deal with after they left. Telling me i was good to go. Beware.

Unprofessional.

This was routine Furnace boiler maintenance, a yearly check. Everything about this experience was excellent.

Called for fixing shower faucet. Said service call $90. And then gave me a bill for $421 just for 30m labor tops. I had the parts. Will never call them again.

Chris was very professional & explained everything clearly to me. I will definitely hire Fagnelli plumbing again.

My tankless hot water heater started leaking. It ended up cracking the drywall, dripping through the ceiling of my first floor ceiling. I immediately called a couple plumbing companies and Fagnelli Plumbing were the only company available to come out at short notice. They advised me of a $60 call out fee which I agreed to pay. The technician who arrived hadn’t had any experience with tankless hot water heaters, but made a call to his manager. He ended up tightening the fittings and presented me with a ridiculous bill. In total he was at the house for an hour and charged us $420 including the call out fee, to tighten 10 connections. The owner did agree to refund some of the invoice which was appreciated. Ensure you get a quote before the work is started so you aren’t surprised by the final invoice.

Didn’t have heat on a Friday afternoon before a holiday. Fagnelli came over and diagnosed within an hour of calling.

They were punctual and did top quality work on my bathroom plumbing.

I think the reviewers above have said it all. We too had some broken pipes due to the cold weather. Fagnelli came out right away. They quoted us $700 (due to emergency prices but the final bill was over $1,000. just as the other reviewers said.The State Farm adjuster reviewed the work and the bill and told us this was three times the average cost. Fagnellie spent 4 hours of work fixing the pipe which included an hour to go to Home Depot to get the pipes. The State Farm adjuster said this should have taken one hour and they should have had the pipes with them since they were standard.We complained to Fagnelli stating the facts the State Farm told us, but they refused to work with us. Needless to say, I would never recommend them to anyone.

The service was prompt and quick but the cost was highly overpriced I feel ripped off

Broken water pipe on a Friday--Fagnelli seemed to think they had a dumb woman they could take advantage of. Gave me a bid of OVER A THOUSAND dollars to cut and merely cap the pipe (it was going to an old radiator in the attic that barely worked anyway). I was so offended I kicked the technician out of my house. He called me from down the street and told me his supervisor said they may be able to bring the price down! I called another plumber and had the job completed for $135. Fagnelli Plumbing are thieves!!!

Wonderful service!!! Knowledge people.

Michael Fazio is awesome

Fix the problem and was given option on how much to spend if I was going replace everything.

I had an emergency issue with sewage backup on Memorial Day weekend. Fagnelli was the cheapest option by far! Technician Chris Nementh showed up and took care of the problem immediately. He was friendly and professional and I will be using them for future needs.