Dont waste your money. Staying at the Thousand Trails, Orlando RV Resort, and the first day, it worked 70% of the time, now its down to 0%. The SSID shows up sometimes, DHCP fails, its just one problem after another. I called tech support once, dont waste your time. Pathetic.

They take you money for service, create themselves a job while they fake you out on hold over and over again but the service never works. Multiple venues, several years, various states it never works. Other campground and service providers figure it out but JABBA repeatedly takes your money and doesnt provide maybe undercutting price scamming campgrounds as well/

This is the worst internet connection I have ever suffered. My guess is the 5-star ratings out here are paid for. Seriously, do not waste your money.

Ryan was such a big help appreciate you Ryan your doing a good job keep it up

Called on Monday morning and ordered internet service. I got an email within an hour confirming the order. I called on Wednesday and again on Thursday because I had heard nothing concerning the scheduling of the install. Called a competitor on Friday and was up and running by noon. It is now Saturday and they still havent called so I can cancel the order. We had good service with Jabba last fall at another RV park.

Lets you sign up & takes your money.. but it could be days before they decide to activate your account. You cant imagine a worse provider. Just about everything they do, makes no sense. Not to mention the connection is constantly dropped or lost. Waste of money-

Wow what a great business to deal with. The greatest customer service. Thank you

Scam!!!!!!!! They sell you a package of internet were you can only set 4 devices, they put devices for you and then you cant not remove them from it then!!!!! They try to sell you another package, they also get you card on auto pay and you will not be able to turn auto pay off, they never answer the phone that they provide on their contact costumer service or email. Scam! Scam!

Another visit to our RV Park and another bad experience. This time, Im paying for their service, but using my own limited data on Verizon. Their messages is ready to connectwhen internet servis improves

We have had such a horrible experience with Jabba. We have currently been without internet for almost two weeks ( for the third time) and now no one will return our calls. If you want internet, choose someone else! Really Bad!!!!

My internet is constantly down. My download speeds are excellent but my upload speeds are subpar to say the least. My wife works from home and low upload speeds cause hangup from her customers. We have been on the phone with them four times in two days. Still nothing has been done and its upsetting to say the least. You have to call them constantly to get anything done.

They will attempt to charge you for a reoccurring service you didn’t use, even if you cancelled the service before the start of a new month and closed the account. Very, very seedy. I wouldn’t recommend Jabba at all.

They have absolutely the WORST CUSTOMER SERVICE of any company out there. Think twice before reaching out to them !

This wifi is horrible staying at a rv park and rep got it working 1st day. Tried it next day for my firestick and rep no help at all. I give up and will be asking for my money back

We are at an RV park and signed up for a day of service. Janna took our money but we get no service. There isn’t even any contact details to call for support. Very poor.

I used in Tobys Rv Resort in Florida. Service is very slow, fine for cell phone but dont use for smart TV, it didnt work at all

Sometimes the internet doesn’t work well in certain areas of the park at Pio Pico. I would say the customer service is super great it does take awhile for someone to call you back however if you have any problems or issues they are quick to address them in such a kind and timely manner. I recommend Jabba Communications we have been using them for over 3 years now and besides the quality of service due to no cell service being in the area they are great!!! Super friendly and nice!!! I’m not sure what the gentleman’s name is that I spoke to the other day but I was extremely satisfied.

They blame covid for their poor customer service they refuse to call you back playing its covid protocol 24 hours and five phone calls and no return and on top of that I paid for the service on the internet and it wont work and they dont care anyway,

No internet service for 5 days left multiple voicemails never any call backs

Id rather have dial up! Massive packet loss, high pings! Speed test states 6 mbps download and 9 mbps upload with a 394 ping! My MOBILE HOTSPOT is 99 mbps and 52 mbps upload and a 78 ping. What a waste of money. Stealing from customers promising speeds that they can NEVER deliver!

Ordered Wi-Fi from Jabba. After not getting an appointment for several days, they finally came and did the installation of the antenna. It was all working. Then it didn’t work anymore and for a week they said they were having a technician look into it. I finally gave up and cancelled the service and asked for a refund. They promised one was forthcoming but it was a lie. I finally disputed the charges through my credit card company. Avoid at all cost.

Jabba combinations well they could not p get a person out during hours that I was home so I had to take off work early okay Im fine with that scheduled at 4:30 the installer called me at 5:00 and said that he was 40 minutes away then he called me back about 10 minutes later and said that he couldnt find the place using his GPS I suggested we reschedule since it was already an hour beyond the original schedule time we got off the phone I left to go get a meal he called me said that he found the place so that he would get started on the outside stuff and wait for me to get back Im okay with that kind of like multitasking well I got back he was pretty much done with the outside another 5-10 minutes out of the cable inside the RV any proceeded to in set up my router which was a king Wi-Fi Max I asked them on the phone originally if I had to use a router or if they could set mine up I was told they could set mine up the guy took like another hour and a half setting up my router and I believe he changed the settings in it so that I cant get back into it because I have Wi-Fi on my RV but I cant get into my Wi-Fi because I dont have Wi-Fi because he wanted to sell me a router versus use my router Im a little bit POd about that I know he probably gets a commission for the sale of a router and anything else he does here right but thats not the way to do it I knew thats what he was doing as he was setting up I wanted to see how far Id go I guess some people you just cant trust and I think Java communications should expect more professionalism out of their people whether they get a sale or not so maybe they should pay them more I dont know Im disappointed

Complete scam.. DO NOT ORDER IT DOESNT WORK AND THEY DONT CALL BACK

Worst internet service I have ever had. When I call, I absolutely can never get someone on the phone and have to wait 24 hours for a call back

When I lost internet the other night I called there tech support. Machine voice said delays for support are Covid related. Had to leave a message. Received call back 14 hours later. The whole RV park is out. Thats when I found out that they do not have 24 hour support. Nothing on their website as to cause. Jabbacom is not customer friendly. No timely updates, no fast customer service. No tech support at night and no one checking the network. If you are looking for a provider please look elsewhere

Looking into another company provider. I am a special education teacher doing remote learning and my internet was down twice in five days. Not reliable AT ALL. I have had to do remote learning in parking lots. This company should not charge 60 bucks a month for a service that goes down frequently. Calling the BBB on this provider.

Worst internet and TV I have ever eperienced. Getting ready to cancel. Cannot get ahold of Jabba in a timely fashion. Watching TV is hit and miss. When you call and can actully get ahold of them they will blame you or other sources for thier inability to provide a service they charge you for. Jabba will not take responsibility. Very dissapointed for myself and the guest that complain daily. Wi Fi calling is absolutely the worst ever experienced. as well. Dropped calls every day. Seriously not exaggerating.

Jessie H at Jabba Com has provided outstanding support for our Pio Pico campground wifi account issues ( changing account & registration issues). He “went the extra mile” supporting me after I went into town to call support. He watched for account activity to determine what my issue was and fixed it. After moving to. Second campground that has Jabba WiFi he fixed another problem ( apple security related ). I am impressed with Jabba WiFi support and recommend Jabba WiFi to all users. -Bob

We cant say enough good things about Jabba Communications. The service is easy to use and extremely flexible. The ability to hibernate accounts and retain any credit is awesome and technical support is first rate. It just doesnt get any better than this.

I absolutely hate this company but its the only one available at our RV parks. They are very quick to take your money, but you have to create a brand account every time you use the service.

I have had Jabba for online services for about a year now and it has always been fantastic. Last week I decided to add phone service as well. Charles the install man did a great job all while being very cautious to us elderly people during these covid times. Every time I’ve had to call in with questions I’m always treated so kindly. Timothy is wonderful and always kept me up to date from sign up to install. Great job Jabba!

Pay money for internet but cannot get connected. Long response times from company.

I paid for a month of service while in the LV Thousand Trails RV Park. First, I was 100 ft from the signal antenna and got only 1bar and never connected. So I move my Rig right beside the washroom & got 3 bars but keeps dropping my signal every 2 mins. How can I get my money back. Ridiculously terrible service. Also, I just recieved my new cell phone in the mail today. But since I have my wifes cell phone, my laptop, her laptop and my old cell registered to the internet account it wont let me add more than the four items to it. So how do I remove an item? Having issues locating where I can do this in my account settings. It tells me what has registered and connected to the account but doesnt let you remove items.???? Anyone ! Since Customer service never answers or call you back.. Pls help me

I am very impressed with the customer service provided by Jabba and so happy I dumped CenturyJunk. Wish I had much sooner.

Unable to provide functioning tv services. Poor customer service. Can take days for IT to return phone calls. Office only takes messages in any department! Very slow for on sight services[ contracted work].

We signed up for internet service through Jabba Comm in an RV park. The connection was terrible. When we were able to connect, I think it was twice in one week, the speed was decent. But out of 7 days of service, I think we were able to actually connect twice. I would try other ways to connect unless this is your only option. Also, the $14.95 price for 7 days was supposed to let us connect 4 devices. We were only able to connect 2 or 3, then got an error saying we had used the login info on too many devices. The only reason I gave this 2 stars was, when I called for tech service, the folks were very friendly.

At Bethpage ...Every weekend we have to call and have the internet reset . This is getting old .

Worst customer service ever. If you call and they are busy you’re forced to leave a voicemail rather than wait. The first time they called me back the next day but I missed the call. They leave you a voicemail asking you call them at the same number. You leave another voicemail. They call back and my cell phone didn’t ring so I got another voicemail. If they call back it may not be a good time to be on the phone. I call them when it’s convenient for me. If they call back it may not be convenient for me. I wrote an email to them about an hour ago and I’m still waiting for a reply. I guess I shouldn’t hold my breath. Cant comment on how they treat you since I’ve yet to speak to anyone. Two days without internet so far.

Jabba is the Internet provide for the RV Park Im currently at . Their coverage is poor and signal strength is just as bad. Paid for the upgraded plan but what a waste of $$. Had to use my hotspot for reliable connection. Wont be using Jabba again.

The worst internet provider to have ever existed. First signed up for it at a campground as it was the only option. Paid for the best speed. The speed was only awful when the internet actually worked at all. Evenings were non-existence (I’m assuming because more people on it?)Canceling just isn’t an option. Goodluck emailing or calling them. I’ve invested HOURS into canceling for MONTHS. It’s been SIX MONTHS and the 2 times I’ve ever gotten someone on the phone... they said I’m canceled and charge me the next month anyways.Signed up at another camp site (had to with working remote) to give it another go and it was as non-functioning as the first time. Talked to other people who said they to struggled with it and ended up buying their own internet hookups instead.Only sign up if you’d like no working internet and to have your credit card charged each month.

I have had the most consistently high quality customer service experience through this company. I am impressed. Thank you.

DO NOT DO BUSINESS WITH THEM. I signed up for 2 weeks of wifi with them while travelling in AZ. The wifi dropped a lot, but was better than the free wifi at the park. They have since continued to charge me monthly for the past 2 months. Ive called twice since I noticed the charges. Both times theyve apologized and said theyd reverse the charges, its been 3 weeks now since they first said theyd reverse the charges, and now Im having to dispute with my credit card because theyve done nothing.

I get so used to people on the other end of the phone making me feel like I am wasting their time. Every time I call Jabba for something they make me feel like I am the most important person to call that day. Every time! Every phone call!And they never try to talk me into things I don’t need or to upsell me. They listen and help with the issue or question I call about.I am impressed with their service every time I call. Other companies could learn from them. Thank you Jabba!

Customer service is just awful!!!! I had to wait 3 weeks just to get re-connected after my return to my winter residence. They NEVER answer their phones, so you are always at their mercy, and they can take days to return a call to set up a simple service appointment. Netflix constantly buffers despite paying for the upgraded 50 MBPS service. If you have an alternative available (some RV parks do not), you would be better off. In fact, you might be more satisfied just watching your clothes spin in the dryer.

I travel in a motorhome and am only in a park for a short time and really rely on getting the internet I pay for. The intermittent service was extremely frustrating.

The worst service weve ever had in the whole country. That plus they dont really seem to care as long as theyre getting money from you. Service goes down repeatedly. Paying for 15 megabytes and often dont even get 800k. Multiple calls to tech support and no one answers or returns calls.

Been trying to achieve consistent internet bandwidth for a month. Not getting the service I have paid for.

Company loves your money but when it comes to the product (internet) that their selling, its atonal rip off. Theyre the only provider so they got you!

We were having issues with signing on our TV but Dan got back with us quickly and resolved the issue and got us up and running again.

Weve used them multiple times in multiple parks throughout the west coast and service as well as customer service just keeps getting worse. We are staying in Cottonwood and have had to call multiple time for the poor service we are getting. When we called today, the CS agent had to reset the tower again (we call multiple times a day when we are at our trailer) and ended up just cancelling our account. Refused to let us speak to a manager. We didnt want our service cancelled, we paid for it for a reason, so we could get work done while we are here but he wasnt willing to help in any way. Extremely disappointed with the service and how they handled our problems.

Unfortunately we are forced to use Jabba where we live, since all of the other internet providers in our area aren’t available where we are. We have used this “service” for over a year and it CONSISTENTLY kicks us off of WiFi. It forces us to sign into our account everytime we exit out of Anything that requires internet. And often times once it kicks us out it says the WiFi has a poor connection and won’t reconnect. So we are paying for a service that hardly ever works and are forced to drive to my mom’s so my kids can log online to do their schoolwork. Thankfully schools are opening back up and my kids won’t be relying on WiFi. Whenever anyone moves in near us and they ask about Jabba we let them know it’s absolutely terrible service. I’m not even sure why our RV park has a contract with them because literally everyone here hates what they are provided and is constantly complaining to management about the connection. Or lack there of. If I could give them 0 stars I would.

Had an issue with equipment. Called on Saturday and message said call back Monday. The tech guy showed up within about an hour, brought replacement equipment, installed and left within less than an hour. GREAT RESPONSE!

Equipment is good and achieves advertised speeds. Customer support is very good with timely call backs if you have to leave a message. I have been impressed with every interaction.

If want to deal with a company stuck in 1990s this one for you...

No one answers the phone. Been trying to call all day to get Jabba TV and Ive left five voicemails. After a minute of waiting, they dont let you stay on the line, you have to leave a message and wait for a call back. It is 1:53, and I left another voicemail. Do they want my money, or not?

Been with them for 1 year...no problems . Telephone response time is quick. Internet is quick.All Reps were always very nice and helpful on the phone.

Dont waste your money using this internet service in RV parks. Have tried using it in several different parks and the connections are terrible or non-existent, even being within range of their receivers. Also, tech services do not answer the phone, must leave a message for call back. Very inconvenient.

What a fantastic overall experience! From the first initial call to schedule service. Install man Stephen was so friendly and did a great job. We had internet and phone installed. Another phone representative named Timothy handled our account from start till finish. What a pleasant person! Extremely helpful and thoughtful. Made sure we were taken care of the whole time! Happy to have gone Jabba!

I dont normally write reviews, but I just desperately feel the need to put this out there: Im an employee at an RV park that uses Jabba, and I live here on-site too, and as someone who has experience dealing with them in both capacities, I can confidently say that they are completely incompetent and have no idea what theyre doing. Whenever theres any significant number of people in our park at all, the service is almost unusable. The infrastructure they set up is a complete joke, the signal repeater towers are constantly going down and needing to be reset. One tower in particular has never worked correctly at all, no matter how many times we ask them to fix it. They did send a service tech up once, and he came completely unprepared in every way, missing essential tools, etc., and nothing significant got done as a result of that. Calling customer service never goes anywhere either, they always have some excuse as to how its not their fault. So basically, implementing Jabbas service has been a resounding failure for us so far, and I cant possibly recommend them to anyone, unless they figure out how to do their jobs.

Great service. Fair prices. Love the fact this company will bring service to locations that without them there wouldn’t be any internet options. Technical support is fantastic too if I may add!

Great service. Weve been customers of Jabba for almost 5 years now. Tim in tech support is fantastic. Helped me with getting my computer functional again even though it was not even an internet issue. Saved me a lot of time from having to contact Dell support! Thanks!

Jabba has excellent customer service. Some RV parks dont have as good of service as most but other providers are just terrible. When I hear the next destination has Jabba, I am relieved.

Have been with Jabba for several years now and have received great service. When there has been a concern they are on top of it and correct immediately

Spotty reliabìlty!

Jabba = a quality, reliable product with - in my experience - the BEST SERVICE in the industry, at a reasonable price. I travel all over the western United States full time, staying primarily at Thousand Trails (TT) RV parks. Over the years these parks were serviced by several Internet providers, Jabba being just one. I cannot count how many problems Ive had with other providers in parks where Jabba was not the provider! Last year it would appear TT went all-in with Jabba, now the sole provider (as far as I know, all the parks I visit) and it was THE BEST thing they could have done!! Now I have a consistently positive experience every day, every park. And in those rare times I do need help, Jabbas service is literally the best, most responsive Ive seen out there. 5+ STARS folks, thank you!!

I have enjoyed being with Jabba for the past five years as my internet Wi-Fi. Theyre service is top notch, they are always on top of any technical problems and always there to take your call with your questions or concerns. Upgrades are also part of their service. You cant go wrong being with Jabba.

I cant believe we stuck with Comcast for so long. What were we thinking? Already were feeling like our internet is better. Jerry Martin took the time to really explain things and I felt very confident at the end of the installation. Already liking the way Jabba Communications communicates with us. Great experience overall!

UPDATE:After I wrote the previous review I started receiving calls promising that my issue would be fixed today or first thing tomorrow morning. I was also given an account credit.Stephen came out and immediately recognized the problem. He reset my antenna and got me back online with the fastest possible speed. He did an awesome job.Thank you Jabba for getting this taken care of. I am sorry it had to become such an issue, but I appreciate that it is fixed now. I am upgrading my stars to three and if the connection continues to be stable I will consider changing it again.If you live in a mobile home park DO NOT go with this company!!! I pay for the fastest speed they offer 25mbps and only get between 3-5mbps. I called almost 3 weeks ago for help and I have been getting the run around ever since. They admit something is wrong, but it took 2 weeks of me calling them before they admitted that. Now I have been waiting 3 days for a scheduler to set up an appointment to get this fixed. Their link to my bank account to take the monthly payment hasnt slowed down a bit and they have never offered me any credit for the slower service that I am getting. I will be finding a new service and I will report them to the Better Business Bureau.

This company is the service provider of our Wi-Fi at our campground and for 3 years now I dont have service, Im only 80 feet from the antenna and I have a clear view of the antenna from my site and still no service, I have called them various times and they say a tech will be out for service but Im still waiting and when we complain about the service at our park all they do is give us Jabbas phone number and tell us to call directly . I would rate this company at a negative if I could . DO NOT USE THIS PROVIDER

When you pay for service you expect service. This service people pay for is as useless as the government’s response to a global pandemic.

Very good service

Great internet company for customers that choose to live rurally. They are here to make sure we try to stay connected, even though we are choosing to live in the middle of the boonies for a month or two. Glad they are here

The service has been reliable and as advertised. When tested the service always shows the rated speed regardless of time of day or night. The personal are knowledgeable and pleasant to work with. Jabba is an excellent company and truly stands out in an era were so many companies over promise and under deliver!

We were in Arizona for the winter when we called they hooked us up right away. When we had to leave on March the 30 I called them not to bill us anymore after that and they didn’t. Everyone on the phone there were very nice and polite. The Tech that installed us were very professional and nice. I would recommend Jabba Communications very highly.Linda Wemhoff

Jabba provides good service for the price. Although their download speed fluctuates at times and connectivity is sometimes lost, their customer service is very responsive and good to deal with. They try to resolve issues quickly. Their service is improving every year.

Nate was friendly and very professional. Got everything installed quickly. All my communications with Jabba have been excellent. We are very pleased with our service. We’ve not had any issues, and our signal strength has been superior.

If you are in need of internet at your Mesa/Phoenix location, I strongly recommend Jabba. Great service, great price & you can stop or start whenever you wish. Also there techs respond quickly if you have questions or concerns. We have used them for 5 years.

Very reliable service and customer service is outstanding.

We were happy to finally have a reliable internet server higher than a 2! It is working and we chose up to 10! Wow! The very professional man who was extremely patient with me getting Jabba put into my “Bill Payer” at my bank! He had been out to talk with us previously to talk about the service and answering all our questions taking his time and making us feel we were the only people he had to talk with. So thank you Jabba for being so special to us !

I have had nothing but bad experiences with service from Jabba Communications. The phone techs have been very accommodating, BUT as soon as my service is up to what I pay for it goes down again. I had an antenna installed and subscribed for 15 mps three years ago and have had trouble every year. I am in Mesa for 6 months every year, (Nov - April) and it has been a constant struggle to get service or repairs. December 2019 I went most of the month with NO internet and was granted a credit of most of the months charges, but lost the internet again within a week. This time it has been down again this month. I sincerely wish my park had other options. DO NOT GET THIS COMPANY S INTERNET!

IF possible I would rate this as a 0 or lower....I paid my fee for 30 days to which the strength was great..long enough to collect my money..After several calls to where they knew nothing or stated someone would call due to poor signal strenth NOTHING happened.. No call returned..Finally when a technician was to attend..he showed up late with no explanation to him as what he was to do..by now I was very disappointed and called the main office to which they immediately hibernated my account meaning I could not use it further even though I paid for 30 days..PLEASE check other reviews and SAVE your money rather than hooking to this service...IT IS A WASTE OF FUNDS

Horrible, Horrible, Horrible, Horrible Horrible, Horrible, Horrible, Horrible, Horrible, Horrible, Horrible, Horrible.This company should loose its license factually how did they ever get a license. I think this company should be held accountable for ripping off seniors. They are the WORSE internet service providers that Ive ever dealt with PERIOD!

We used Jabba wifi while wintering in Arizona. It was great not to have a contract and price was reasonable.We were not getting very good speed with it at first but the technician came and made changes to our antenna and it worked well after that.Technical support was very good and no problems with billing.

Trying to work from home during a pandemic is made very difficult because they cannot seem to provide the speed that I am paying for. So tired of calling to report the same issue.

Not reliable.

Poor speed and connectivity

Without internet for a week, have an antenna I bought from them to have direct connection Nothing. Paying for 25Mbps getting nothing Helpdesk ticket put in on April 12th, today is April 19th no follow up from them, nothing. I called this morning was told it would be notated and give the ticket a boost. Still nothing. Very poor customer service. Thought they were better than Suncoast which I had prior. They are proving to be worse

Quality service and Amazing tech support for a fair price!!

We were very happy with Jabba services. In fact we referred many of our neighbors and friends to Jabba services. They were very prompt when we called and they were reasonable in price. They don’t have a hook-up fee nor a reconnect fee.

Fast and friendly service. The tech who set up our service was polite and quick to answer our questions with laymans terms. The service far exceeded the previous company we were using. Highly recommend this company to all.

Average isp

Promised a 10Mbps plan with Jabba Communications out in Key West and got half of that with at times little to no internet at all. Streaming is a challenge at time and the only time youre really able to use the internet is at night around 10 or 11 where there isnt any kind of load whatsoever. Ping tests show the on average you can expect to get around 80 to 110 ping with jumps that go to 300 or above every couple of minutes. Very dissatisfied with this service. If we had service for our mobile router it wouldve been a lot better.Dont purchase the service as your probably better off with no connection at all or running a hotspot straight off your phone.

Ive always had super service from Jabba, even during our notorious monsoon season when everything goes down with one call to jabba and its fixed as soon as humanly possible. Kudos Jabba, youve got a great team of service people. Thank you, keep up the great work.

I have been with Janna for several years and feel that they do a very good job. Any problems I had were promptly taken care. A good value and I will be back with them in the Fall.

Attempt first time set up New Customer. I have attempted to call three times for new service. Each time automated stated wait is less then 1 minute or average wait is zero minutes. I waited and each time voice response asked me to leave a message and someone will return my call. Not a great start and this is my only option.

I love the pricing, it is reasonable. Sometimes though I do have problems with streaming, it buffers a lot. No reason for this, even got a new Netgear AC router and still have this issue. I have the middle package and switched to the best package and still had the issue. Other than that it’s been great. But Jabba you really need to do something about this problem, it seems like this is your biggest complaint. Fix this problem and everyone will want your internet. They also have awesome customer service representatives. I had a lady that I can’t remember her name now that helped me with my new AC router that went above and beyond to help me. Sorry I can’t remember her name. Others have been very helpful to. Highly recommend.

Jabba is so frustrating. My biggest issue is that every 12-ish hours I get a You have reached the maximum number of registered devices for the package message even though Im not exceeding the allowed number of devices. When this happens, I suddenly cant connect my laptop any more, I have to call customer support and get them to delete some instances of my laptop off my account so I can then start accruing new instances. This works okay when I can get through to them, but their wacky hold system Will say the average wait time is 0 minutes then have me on hold for exactly 2 minutes and then kick me to voicemail. They say leave a message and that they will usually call back in 15 minutes but they have never actually called me back in 15 minutes, and most of the time not at all, so I will just keep calling until I get an actual person. I kind of feel like jabba should be paying me for all of the time that I have spent dealing with them every day rather than the other way around. Hold time is never going to be longer than 2 minutes because everyone gets kicked to voicemail after that time, but whatever time it says at the beginning of the call the average wait time is is never an accurate prediction of how long I have to wait.The company seems to be open from 8:00 a.m. to 8:00 p.m. mountain Time and this means there are 12 hours of the day in which you cannot actually reach customer support. So this doesnt work out too well for me when I get the maximum devices error message during the 12-hour window that they are not around to fix it for me. I cant believe I have been paying for 24-hour a day wifi When I am really getting 12-hour a day Wi-Fi.I also get very spotty jabba wifi service with my phone so this means that when I actually have regular cell service it eats up my bandwidth allotment and has cost me about $20 extra so far. This also means I often have to take a walk in search of a better signal in order to be able to call customer service.They also have kind of annoying package choices. You can get one day for $4.95. A week for $14.95. a month for $34.95. I was staying in the same place for four weeks so it sounded like the one month option would work best for me but actually the month option is calculated by the calendar month and I was staying from halfway through November to halfway through December. So, They would have charged a prorated amount for November and then charged an entire $34.95 for December. Thus, I ended up paying the weekly service. So that gets kind of expensive and also after the first week I had a hard time getting my next week and I ended up having to make a whole new account with the new email address and a new debit card. What I learned is if you need another week or another day or whatever it is best to just call them.They have really inspired me to try and find a better way to get connected. Maybe something that mounts on my RV, I will need to research. I will say that when you get customer service on the phone they are nice and they fix the problem at least temporarily even though a few times they have made me feel like somebody must have stolen my password or I just didnt know how many devices I had.

Very slow internet like the old days with dial up. Tried sending a small 54 sec video won’t go thru. Frustrating

Usually takes a few hours to get going when we arrive in November for the winter season, but over all the response time has improved, the tech help is great when required. We are pleased with Jabba and will continue with them.

Used Jabba for three yrs prior to 2016. I did not have my own antenna, and my unit was not in a great loction relative to the Jabba signal. In 2016 I had Jabba put up a receiver antenna for me, and since then the reception, service and billing has been letter perfect No problems, excellent reception with high speed.