Super friendly people and excellent service. They got me sorted and on my way quickly.

Cox communication in general is ripping off the public and they don’t care how they do it. They know people are jumping ship and just going to the Internet we were paying up to $250 almost $260 a month and I just randomly called today to see about lowering my bill, and by some miracle I called on the perfect day they said because tomorrow my bill was gonna jump up another $120 wow just think how thankful I was no I really wasn’t. This is just one of their tactics to screw you over.If I had the money to hire a lawyer I would try and go after these people in a class action lawsuit because what they are doing is wrong.

The stores should be open on Sunday. Ive been a customer for over 20 years and my cable box quit and I cant get another until tomorrow. SHOULD BE OPEN ON SUNDAY!!!

Theyve always been helpful in making sure I get everything I need. Whenever I go to the cox store, I needed to swap my modem and it was pretty seamless process.

For visitors, you may need to keep track of your name, and speak up for yourself when placed on their wait list to speak with a representative during a visit. The young lady at the check in station was not keeping track of who came in first, and it seemed the representatives are to follow the list on their computer screen. I am not sure if the list of visitors is organized based on priority type, or visitor order. I stopped by to discuss donating my purchased modem. There was a client that walked in after me who was complaining about how one of her remotes worked for her cable, and not the other. They put us on a waiting list, had me sit and had her sit after checking her in. She sees a representative that she may have worked with before, and begins yelling across the room about how she found it strange that one remote worked but not the other. The representative rather than checking his list of visitors goes up to her first then assists me. The employees all seem very kind, and helpful, but on this visit they were not following their client check-in list.

These folks are great! Solved my problems and provided great service.I was actually downgrading my service and they were more than happy to provide me instructions and procedures to make the switch as painless as possible.Kudos!

The earlier you get there the better service is

Has a machine easy access to pay your bills and if you need help they will walk you through it. But my bill always fluctuates every month to an extreme . No explanation they should on your statement

Great Customer serviceThe employees theyre treated me with kindness and respect

The best customer service around, the people who work here are fantastic!!! Cox has the fastest internet, in most areas, and in person customer service is great!!

Very helpful, informative and kindhearted staff. Jesus was able to help me to get setup with cox for the first time, and I could not be more appreciative with the honorable service.

They know they basically have a monopoly in the area so they treat everyone pretty bad. If you opening your wallet to get service or upgrade sure they are nice as can be. Need a discount or cancel? They belittle and force you to wait forever. Will be going elsewhere.

We came in with all of our equipment to upgrade and Dan was amazing! His knowledge and customer service were top notch!I have to say past experience in this store made me dread going in but Dan changed my outlook completely! Very satisfied customer!

Be warned the numerical list only tells you whom came in 1st. If you are canceling service and someone comes in for an upgrade. Upgrade gets served 1st. Thank you generation cox! Also if they offer to let you pay your final bill. You probably still have a balance.

Cox is committing fraud. I went in to get information on how to set up the emergency broadband benefit. They shooed me out of their store in a hurry. Told me I didnt qualify, even though I was approved via the government and had approval paperwork. When I insisted, they told me oh no, we dont do that. They took government funds but refuse to help their customers when required to by law, THIS IS FRAUD.

Everybody was very nice 👌 👍 and on top of their game .

Fast! Great customer service. My modem wasnt working so they gave a me a new one! Thanks guys!!

Isaac was the Best!!! He was so Nice, knowledgeable and quick. Best experience to date at Cox. Thank you Isaac!!!

I went there to cancel 2 of my 3 services and Tony was very helpful. He didnt pressure me about keeping my land line and cable but he did mention the price reductions coming soon.

I had an amazing experience setting up service at this location. This was the first time I’ve ever set up service on my own and I had a rep named Kelsey Castillo, she was so patient and kind and knowledgeable. Made the process painless. It made me feel like I chose the right provider, honestly. I am super happy with my decision on Cox because of this kind rep, haven’t had issues sense! She was a great rep. I recommend asking for her anytime you stop by the store. She took her time with me gearing towards everything I wanted and needed! Very happy.

ONLY PROVIDER to offer speeds > 25 Mbs...They Multi Plex their signals so your up, your down. Horrible Customer Service...They like to Hang up when they get tough questions.

Long wait, do not open until 10:00, push sales, and did not notify me of daily limits and possible overcharge cost for internet.

Top notch customer they say but only open for 4 hours during the whole weekend, makes complete sense.

Nice store. Just a head up tho if your planning to get in and out its not going to happen process takes about 1hr. Sean was great ask for him.

UPDATE:I originally posted a 5 star review as I was blown away by the accommodating service I received in-store. I posted too quickly, however, because once my bill came around, nothing promised to me was actually fulfilled. This turned into a complete time-consuming nightmare. I would avoid Cox, if possible. I will be terminating service as soon as my contract is complete.ORIGINAL REVIEW:I have been a long time Century Link customer. Recently made the switch to Cox. My husband called the Cox customer service line and we had quite the disappointing experience--service was lacking, for sure. Despite my initial impression, I stepped into this location and from the moment I walked in I was impressed.Quick and efficient wait system. Then, I was taken care of by Kelsey C. She was informative, kind, patient, and truly went above and beyond.(Five stars is for her awesome service, not necessarily Cox as a provider.)

I really loved this particular Cox Store. As soon as I walked in the door I was kindly greeted by an employee with a smile. He informed me of the process that they were using due to the Covid. And shortly after that my name was called and I was helped by another nice gentleman. I walked out of there with the item that I was going to have to wait to have delivered to my home by all other service providers. No long wait times and kindness from all employees was my experience with them. I will always go there from now on. Very satisfied with there service.

Sean is very knowledgeable about service plans. He set up our new house and it was an easy process. Great service and very friendly!

In and out in two shakes, customer service was excellent!

We had to go into a store because we were getting the run around on the phone with setting up a roommate style account. The store mgr and the guy we had help us were amazing. If we have any problems we will be going be here instead of calling in.

Good but unnecessary visit. Amanda was most helpful as was Dan. But I was there to turn in a new cable modem as part of my order for Cox VOIP phone. Turns out that if I turn in the equipment cox back office cancels my phone service that I need to get my two-services discount. They said to keep the modem but dont hook it up. Seems wasteful but whatever. They wont charge me rent for the cable modem.

I highly think this location(who knows of other locations) is trying to commit fraud. A couple weeks ago I walked to get internet service, Ashley Snyder was the rep who helped me. She was real nice, helpful, and friendly. I gave her my apartment lease documents because she said she needed them, she started new service for me and i went about my way. As soon as I drive away I get an email that service has been canceled, i was confused so I drove back talked to Ashley and she said it was Nothing to worry about. A few days before the technician is supposed to come i get a reminder email, I look at it and it has a different address- nowhere close to my apartment or my apartment #(super sketch). I call customer service tell them whats going on and even they found it odd how someone can get my information completely wrong when they had documentation right in front of them.. oh I forgot to mention that the manager was right behind Ashley looking over her shoulder at the screen right before she completed my account. Customer service said someone will contact me to follow up about the matter but still havent heard from them. And you would think someone would feel more comfortable being in person to prevent fraud over the phone but they do it right in front of your face, smh!! Overall I will never trust Cox again and if you are a new customer, be careful!

Tyler was SO helpful! I had been live chatting and calling Cox for days trying to start service and get the promotion that I saw online, and every representative I spoke to told me a different story. I came here ready to argue, and Tyler just told us plainly what each plan cost, didnt try to add features, and made getting the promotions so easy. Great service, I wish Id come straight here rather than dealing with online chats or phone calls!

Very nice customer service

The store is really nice and clean but the wait time to just return a box took 20 minutes. They need a quicker method.

Our service today was very fast, efficient & friendly. We were seen in less than a minute after walking into the store and was finished getting our equipment within 10 minutes. Look forward to dealing with this store in the future.

I came to upgrade my service and equipment. I was seated and served with in 5 minutes. Customer service was absolutely incredible here. I was helped by Ashlyn Snider and she absolutely killed it! Even made sure how I was going to run my equipment and made professional recommendations. Way to go!

Went in, did my business and left.

Representative was rude and disrespectful. I go in to ask a quick question and he cut me off and yelled at me. I dont think this is very good customer service.

Always been treated with kindness and respect at this location. Id rather come here even when phone customer service would be faster.

It was busy, but the staff was efficient and friendly.

Tyler Roach helped our situation perfectly! We came in expressing our concern with urgency and he exceeded our expectations with his ability to answer questions and resolve problems! Thank you so much!

This store is in a perfect location...and specialist Maria Rodriguez is AWESOME!!

Exellent and effecient service. Very practical, clean store! My issue was resolved within a day!. Thank you Service Team

If I didnt have cox as my only option I would definitely leave because I pay for internet and cable for it to cut off out of no where. I upgraded to see if it solves the problem but nope so I called and completely no help.

I intensely dislike the parent company but the people at this store were extremely helpful where no one at corporate showed any interest in helping.I do wish they would have been wearing masks. None of the Cox store employees were wearing masks.

Very friendly and knowledgeable. Hope the network can deliver to the same high standards.

Tyler R. was so sweet and the store was quick to take their customers. The location is clean and it was a pleasant experience.

Very happy with their service, friendly and professional stuff, curious and knowledgable representatives.

Went to return equipment. There were four men standing around talking to each other. They were staff. Meanwhile, 6 customers were being waited on by just one other staffer. I asked the four men if they could take the equipment off my hands, they replied, no and continued talking. Left equipment on desk with my business card on top and desk. Never used them again.

I received better customer service going in the store. My phone conversation was awful.

Super nice staff, was trying to find us savings without me asking.. About to answer any questions given to him. All thumbs up👍👍👍👍

Cox does not want to take care of their current customers and give good deals. Our price keeps going up while new customers get good packages. We have been loyal customers for 20 years and our cost each month is ridiculous. Yet brand new customers get great deals. Loyal customers are the bread and butter of anyones business. Cox should learn that lesson and take better care of them.

The store manager at this location completely redeemed my outlook on Cox. If I could rate his customer service a 10 I would. Well dressed. Shook my hand. Didn’t talk down to me for canceling my service. Very polite- when I need cox again... this location and I believe Brian was his name- the store manager has my business. Thank you Sir

The employees at this store are always helpful and pleasant. Thanks

I want to do business with this company they have misinformed me and I have not made things right basically I’m paying $30 more a month then I was told I would be an absolutely nobody would do a thing about it nor give me contact information to do anything to remedy the situation. So once my contract is up I will be doing business with DIRECTV as I should’ve in the first place

Was here for an easy equipment return. Dan helped me out and he provide incredible customer service. I was in and out in five minutes, but still received some of the best service I’ve had.

There was only one person in front of me and I took forever and the guy before that guy I was waiting on was very rude to me whish I caught his name.

Great service and friendly atmosphere!! Everyone was so helpful. Too bad they dont have the same service on their customer service phone line or we probably would have ended up staying with their services.

The staff is extremely helpful and kind. The manager Brian was more than helpful and went above and beyond customer service. They took care of a huge issue on my account quickly and efficiently. They have earned my business.

The staff is always friendly and polite! They moved pretty fast even though it was busy!

Very fast

The people there were great they looked up and seen that I was square with them and they took care of it thank you and have a great day Cox we do like you

This store and Vincent was the worst customer service ever in my life did my mother and myself experience!! Not only have they been ripping my mom off for months but he made her cry saying she was talking too loud for him she cant help she is from New York and this is the way she talks!! Kept interrupting her and not giving her time to talk and explain what was going on saying that she has to pay for the services she was getting for free when that was not the issue, they were the ones changing my moms package without notice and charging her $161 for basic cable!! Not only that when we told them the mini box she has been paying for and not receiving any cable through it went in one ear and out the other!! Any time my mom would try and explain he was rudely interrupt her saying well you now have to pay up for the channels you are receiving for free!! Never have my mom been receiving free channels its always been basic cable and only since February 28th she started receiving new channels cause they just change it for my mom without any notice to her, she didnt even know til she got her $161 cable bill for basic cable!!! I hope Vincent feels very proud of himself for making an old woman cry and force her to pay for cable she didnt even want or know they were given to her!! Didnt know that you now have to start paying for their errors and doing completely unprofessional and uncalled for!! My mom has been a loyal customer for over 6 years and NEVER been late on a payment and this is the service she gets. They basically just ripped off the elderly and made sure she wasnt even treated like a person, a loyal customer!!! Im devastated for her that they made her cry over cable and offered 0 help. I been a customer for over 15 years and after the treatment my mom received I will be looking for a better company were they treat people with respect and not about ripping anyone off!!!

Fast friendly and orderly service.

The young lady who helped me was friendly and professional. It is nice to see young people this personality...

I got a new streaming device and lowered my monthly bill. Awesomeness

Very, very, busy.....not enough staff and customers not signing in trying to get ahead of others customers who sign in and are waiting there turn to be called.Line are long. Parking is full and inside is crowded. Oh! Make sure you wear a mask and no bathroom for the public or customers.

I have a 6 yr old w little patience and wasnt looking forward to a long wait, Ive experienced in the past at another location. To my surprise it was less than 15 mins from walking in the door. They had bottles of water and snacks for kiddos. Very nice seating area w nice music on. Very, very happy w our experience today. Jorge, was the rep who helped me, made it super simple and was very friendly. I highly recommend this location if you have any equipment problems/ exchanges. Very simple and pleasant. Thank you, Jorge!

I needed to change out a defective Digital Modem for my home phone and the associate at this Cox Solution Store immediately called up my Cox account and gave me a Brand new unit. Service was very fast and professional. He also did explain how to hook it up, and if I needed some help which I didnt, I was to just call him direct at the store. I have to say, I did receive wonderful service!

Ive had some horrible experiences with cox these last few months followed by fees and issues but I was very pleased to be assisted by someone great like Rob who was able to take care of my issue and get everything straightened out quickly and correctly! What a great asset to their company! All their employees can really learn from him!

Helpful quick service. Was able to upgrade my internet service and device in just a few minutes. Customer service was excellent and above and beyond both on the phone and in the store.

Forced to exchange equipment (in person) after their outtage broke my modern... on my way back from a funeral no less. Once there, HORRIBLE wait times... That said, the gentleman across the desk saved the experience and me as a customer. He listened, reviewed the account, quickly replaced the equipment and made the experience easy for me. I didnt catch his name, but I hope this gets back to him. He turned a 1 star that I had drafted while waiting into a 4.

Always very helpful. No waiting today.

Convenient store front. Nice to be able and go speak with representatives in person. Jiey helped us get set up for internet and the wgole process took about 15 minutes. Quality service.

Theres a reason they call this a solutions store. Thanks for all your help.

Employees really do the best they can with all the limitations the company has.

Good service and you dont wait long

Awesome customer service and very understanding employees

Good luck trying to call any of these Cox stores and actually talk to someone. It takes forever to get through to customer service which clearly demonstrates the poor customer service Cox provides.

Its a walk-in store so the wait was somewhat long but it was better than talking to the people on the telephone. These people knew what they were doing and helped out greatly

Friendly staff.

10 phone calls and two trips to the Cox store to get the right equipment to be able to watch TV. Beyond ridiculous and unnecessary.

I came to the store looking for service and hoping not to feel like I was gonna get scammed. The guy Casey (I hope is his name) was extremely helpful, patient, and understanding. Appreciate you bro!!!!

The store and employees are great, the bill each month, not so great. It seems like everytime I finally get my modem, land line and internet running smoothly together they change something and I have to change all equipment AGAIN and pay more. Ughhhh!

Clean, organized. Could use a few more employees to.minimize wait time.

Nathan was very helpful and very quick in helping us and getting us out.

Quick service, knowledgable employees. The location is easy to miss though if you dont know what to look for.

Awesome experience! No waiting and representative was extremely helpful! Love this location.

Polite & prompt people and helpful.

Came in to cancel service and was pleasantly surprised by the level of excellent customer service. They opened the door for me and took the box of equipment from my hands and took care of me right away. When I got to the counter I figured the niceties would end, but Rob P. walked me through the process, and the final bill and what to expect.

I like the layout of this store and the way it operates. The customer service was great!

Went in to get a new modem. Guy at the store Ted tells me its active and ready to go. Well it wasnt and after getting a hold of Cox the guy says wait. 45 minutes. 45 minutes? Are you kidding? Thanks Yes. Tried to call for 15 minutes and could not get a live persom to pick up the phone. Unreal thanks Ted and Cox for nothing

I went in to switch and upgrade my modem. I was greeted at the door by Caesar and he was extremely helpful and very personable and nice. It was a little busy at the time with probably 8-10 people ahead of me, but the wait time was not painful or unsatisfactory. Plus they upgraded my modem for only a couple dollars extra per month.

Very helpful staff and very knowledgeable.

I picked the perfect time on a Saturday afternoon they were not busy. Normally you have to wait a minimum of at least an hour

What a joke! I took a box in to replace it and the guy I was working with then deletes every box I still have connected so it completely shut off service to the house after I specifically told him that I wasnt hooking up any boxes because I am house sitting so I just spent over a hour on the phone with a technician to fix his mistakes. You would think that he would explain to me that this would happen but he never said a word. Thank you so much for the absolute no help.

Busy but the line moved rather quickly got new boxes and new internet thanks to the guy that was helping us

Nice clean store, friendly and efficient service

Returned my cable box. You have to check in and have to wait 20 minutes to tell somebody else that you return the box. He, naturally, wants to know why. The answer that the service that Cox is providing is too expensive. He then wants to offer to cut the price down to almost half! Nice, but me thinks that I was overpaying the past 20 years!? No thanks. I have cut the (cable) cord.

Revising the old review, 4 stars from one star because what was given to me is similar to what I asked for and the missing star is for not telling the truth about monthly charges.