Rachel is very down to Earth, honest and professional. Communication was excellent. I had Urban Customs install flooring Id already purchased. I would have to say the installers on my job were experienced, detail oriented perfectionists. Their work is exceptional. Thank you Alex!

Rachel and Heath were amazing to work with. From the initial call to the final completion of my beautiful floor, they were so helpful and professional. Rachel searched for the exact flooring that I wanted even though they didnt carry it and Heath installed it flawlessly! They are both great to work with and very friendly and kind. I highly recommend working with Urban Customs!

Rachel was terrific to work with. She understood what I needed and provided the best plan for cabinets. In addition, she looked for sales in Waypoint cabinets and passed on the savings to us. Then when she had the old cabinets removed, she donated them to a charity and gave us the receipt for our taxes. Few contractors do these services. She and Heath also stand by their product and do small tweaking (no large issues).

Heath and Rachel are amazing. Honest, on time, excellent choices in flooring. Fair pricing.and very trust worthy. I highly recommend this company. Thank you for your hard work, and friendly approach to everything.

Heath just completed a 3 step process to refinish my hardwood floors that were discolored by the sun. 14 years of sun damage completely gone. The floor looks brand new. It is obvious that Heath takes tremendously pride in his work and pleasing the customer. Thanks again for a job that exceeded my expectations.

Their work is fantastic and their business ethics are impeccable! We LOVE our new flooring: both the bamboo wood flooring in most of the house and the carpet in the bedrooms. Theyll be doing our kitchen remodel next. Great people to work with, cant say enough wonderful things about them!