I have been loyal customer to AHS for yrs and paid prem each month. I have not had a cause to call for their services but now I do.On 28 Aug 2020 called to put in service order for refrig not cooling right. Sept 21 2020 AHS says part is no longer available and gave 2 options. First option is to have this part rebuilt and wait another 2-3 weeks to have it done. Second option take 617.00 cash out to put on new refrigerator.This stainless steel Samsung refrigerator w ice maker cost $2100.00 at Lowes and Home Depot.Neither of AHS options seem fair to the consumer.Unhappy customerLori Hein

Very nice and comfortable place. Bathroom was clean and exceptional!

Samsung dishwasherDo not ever purchase a Samsung dishwasher. They won’t fix it and it’s our fourth time having a repairman who doesn’t know how to fix anything come out. All they’ll do is send a company called service quick they don’t fix it right. And they won’t replace it even tho it’s not working. Even though it’s still under warranty. They are terrible to deal with. First the lady says they’d replace it after being put on hold for a long time says it can’t be replaced until a tech comes out and says it can’t be repaired: so they are liars! For the forth time having a repair man come out. It’s ridiculous. I haven’t had a dishwasher for over a month and tech can’t come out til the 15th which is 6 days from now. We paid over $999 for this linear dishwasher. Never again will I buy a Samsung product.

Affordable Windows + Exteriors (Gilbert, AZ)When our windows were delivered they were not what we had originally ordered with our salesman. Because of COVID we had to do a lot by scanning and emails. In that process, the obscure windows we had originally requested were not delivered since the back and forth with emails I did not catch the change to all clear. However, for a company that prides itself on customer satisfaction, they don’t even come close. I even had to go to our city hall and obtain the building permit—which was not credited to our account until I contacted the Affordable Windows office. I had paid half upfront to order the windows and the rest was due on the install date. However, since we did not receive what our original order had been with our sales rep (Rudy) I did not want to pay for something I had not ordered. Our original windows were obscure in the bath area so replacing them with the same would only make sense. The installers called the owner who in turn called me.Jeff, the owner, was such a bully over the phone I finally had to hang up. He called me a cheat, liar, an old man who didn’t have a memory any more, cursed multiple times (will not repeat what he said on internet), called me a loser, and many other derogatory names. He also denigrated our salesman saying Rudy was old and would not remember what he sold.Jeff (he owner) has no customer service qualities, and our salesman (Rudy) never called us back to apologize for the problem. You are probably better off with another company who sells the same brand.A few positive statements: the installers were courteous, clean, on time and fast. The windows are what we were told in terms of size and quality.

Great organization for small businesses. We love their meeting rooms!

Great service great community clean easy to park

We used to use them for our business, but they never supported us to remove complwye lies in a couple reviews and we Paid them. Ridiculous waste of money, DO NOT RECCOMEND WASTING 50 A MONTH FOR NOTHING. It may have been relevant 20 years ago, but its dated and not needed at all.

I was driving behind a CEMEX cement truck in late October, 2020. It was kicking up large stones and one jumped up and fractured my windshield. I was advised to contact CEMEX customer service representative, Darlene Garcia. She was contacted in October, again in mid November and still has yet to respond to my claim. She does not return calls, does not respond via email and frankly does not do her job and represent her company well. I thought that this would of been addressed ASAP. I feel that they have no accountability as a hauler of large loads and the safety of the average consumer.Jorge

Im on the board of YNPN - Young Nonprofit Professionals Network - here in Phoenix, and we were able to host one of our most successful events to date at BBB. The space was absolutely PERFECT - professional, inviting, and comfortable - and the staff were very friendly and helpful. We look forward to booking events there again!

Completed an online complaint, a week ago. So far nothing, no response.

Offers no protections for businesses from frivolous or provably false reviews. Hides behind incorrect interpretations and application of law claiming they do not have the power to moderate comments on their own website. Provides poor client support and staff is robotic in approach to problems.

I recently had Valley Environmental Resources Inc install a water filtration system in our home. Our consult Joel was great at explaining how good our water could be. He even dusted my living room. The installation team was friendly and easy to talk to. They explained how everything works. The system comes with enough soaps for 6yrs. From start to finish this company was amazing. Thank you for better water

Don’t ever trust BBB. They only qualify contractor that pay top money. They are definitely another Yelp. Best recommendation is check business ROC and Google Reviews.

KALINS AUTO RV MARINE ATV REPAIRFORT MOHAVE ARIZONAIf I could a negative number I would.BE WISE AND READ MY EXPERIENCE AND DO NOT USE HIM.. He texted me back right away and was very polite,  and then he said he would be there first thing in the morning at 9 am, which became 10, then the belt had to come from Vegas so it would be 2 to 2:30, he finally showed up at 4:30. Had to go to Auto Zone to get a pulley,  he would be back in 45 minutes, he needed money for the part plus money for the belt already ordered, he returned in an hour and a half. We took the receipt for the part since he said it was a temporary fix and we might need another on our trip.. He said it would be done that night although it would be late. At 10 pm he said he needed a smaller pulley and would be back the next morning at 9. Then requested $160 cash for work done and the rest when completed. We reluctantly got it for him and had him sign a receipt. He promised he would not leave us strained. We told him we were limited on gas for the generator so please be there at 9. It was hot out. When he didnt show up in the morning after I waited until 9:30. I tried calling and texting,  many times, finally his son texted at 2 and said the pulley had to come from Vegas. He will be there at 4. Well guess what 4 came and went and he never came or called. I looked at the receipt for the pulley and to my surprise the belt and pulley were bought at 5:18 pm together it did not come from Vegas it was Needles,  this guy is a joke. Luckily we were stocked with food n water, but many people arent,  again be warned dont use him.

I recently had Sir Johns Contracting do remodeling and painting for me. The workers were very diligent and knowledgeable, but the best part was that John McMillan checked on their work several times for each project.I am very pleased with the results.

WOW! I know that the local BBB is helpful in finding reputable businesses, but Ive recently found that they have a meeting space that we can use. Their staff was pleasant, helpful and prompt. My experience could not have been better!

Sophie was pleasant to speak with. She was genuine and answered all of my questions. I have never spoken with anyone over the phone that displayed such amazing customer service... she is one of a kind. The world is more bright with people like her helping out. Thank you BBB!

I have a horrible habit of expecting outstanding service, and I am often disappointed. In this case, as always, the BBB came through with incredible service from the cleanliness of the room that was ready for us, the equipment we used, Tierra who was eager to help with anything we needed and the other staff who found us the lunch ordering menu and gave us recommendations for who delivers how fast.BBB has always, and will always be a partner for us and it was so easy to book this we hope to be able to book more things with them.

I had a positive experience in dealing with customer services manager/agent Marin. She listened to my concerns and shared constructive advice on how to remedy my situation. She was both engaging and profession which has led me to have the utmost of confidence in the BBB.

We needed to replace our existing shower doors. After reading the reviews on an area box store we decided to go with a glass company. It was important to us that the business have a high BBB rating. We purchased new sliding shower doors from Olson Glass and Mirror. Their BBB rating is A+. The process was perfectly seamless from the custom measurements, recommendations, the ordering, to the great installation. The cost was very competitive. Needless to say, we were very pleased. Would highly recommend!

The BBB conference rooms are great! I have attended several meetings over the past few years. Great location. No problem parking. Easy to set up the meeting. Nice to have someone greeting my staff at the entrance. The equipment worked great.

The BBB is like Yelp, theyll take money for a positive user experience and rating but wont keep the playing field fair to unpaid companies. They will leave an F on your Business profile for years with no verified reason and no bad reviews or complaints . The BBB is overrated and have no real power but only to display reviews no different than a blog. They are not a business authority whatsoever so only take their published opinion as a matter of here say and do your research on other platforms . F rating for the BBB southwest region . And feel free to not reply we know the truth about organizations like yours all fluff...

I hired Ray Of Light to refinish my kitchen cabinets. They refinishedmy cabinets added self closing new doors and drawers. There prices where competitive and work was excellent . I would recommend them to anyone wanting a new look in there kitchen, or bath. Sincerely Dennis Gerhard

I moved on 8/10/2019, All my Son did an excellent job. Daniel and Lawerence were my movers they were on time and had a very professional attitude. The movers moved all my belongings perfectly. All my Son was professional through the entire move, including billing.

The Better Business Bureau Arizona responded to my request for accreditation information within one day! Richard C. was very professional and explained the accreditation process in great detail. I was concerned about giving my credit card information to him and he was very understanding. He gave me directions so I could check on the BBB website and see he was legitimate and he gave me his direct phone number so I could call him when I was ready to begin the process of accreditation. I did call and am now approved. I will call him if I have any further questions.

First of all, this is a FANTASTIC place to have a meeting. You have to get inside this very unassuming building to see how wonderful it really is. The people are knowledgeable and extremely helpful. We had the pleasure of having Samantha help us and she was wonderful. We had exactly ZERO issue during our day and that is EXACTLY why I look forward to my next meeting there.Lamont N.QBJedi

Artificial Grass Masters, definitely a 5 star company that stands by its product, Josh and Efrain replaced our Grass after we installed our Sun Screens I would recommend Grass Masters to anyone who needs Grass Great guys and company that stands by its product

What a fantastic building! Ive been in four or five rooms now for various meetings and workshops. Each one works tremendously well. They all have built-in AV so connecting is a snap. And then theres Amanda, always on the ready to assist with just about anything! What a great resource to the Phoenix business community.

As a business owner, I have been thrilled with BBB opportunities and assistance, and I am still a new member. As I take more advantage of all they have to offer, Im sure I will love it even more. I am experiencing a mutually beneficial relationship that I envision being long term. I give especially high accolades to Kelsey, who has come personally to my office twice already to meet with me to ensure I am taking advantage of all I can with BBB. If you are a successful, reliable business this is the place for you.

My air conditioner was not blowing cold air. I called our home warranty company Choice Home Warranty and they assigned our call to Just Better Air Conditioning & Heating. We had American Home Shield for 15 years prior to making the change to Choice Home Warranty. We had deplorable service with AHS and did not know what to expect from Choice Home Warranty.After setting up the call with Just Better Air the technician Fernando arrived on time the next day. He introduced himself and asked what the issue was with the air. He was very attentive and extremely polite, professional, and honestly wanted to know the issue and wanted to fix it.He worked on the air for a b it then came to the door and said he need to call the company to confirm that the part he needed was covered by our contract. It was indeed covered. He replaced the part and tested everything thoroughly to make sure it worked. We have not had any problems with our air since.I am 100% satisfied with the service that we received and the professionalism that Fernando displayed. He is a young man probably not long out of A/C school. He did not have the typical young person attitude of most people his age. It was very refreshing to has a person of his age group be so professional and courteous. My thanks to Fernando and the Just Better Air company.

Today I attended an estate sale held by JULIE and JOES ESTATE SALES and was very impressed with the pricing and displaying of the many items they were selling. The couple are very knowledgeable about their business and had researched the items that were for sale. They are honest and ethical and I will certainly use them when the need arises! Very happy with the purchases I made today!

The team at the BBB are fantastic. I use their facility for meetings and could not be more impressed with their service and can do attitude. Big shout out for Amanda and Alex as they are extremely helpful. Strongly recommend being a member of the BBB and leveraging their wonderful facility

I filed a complaint with the Better Business Bureau after my car was damaged at a local car wash. The manager was not helpful or sympathetic which further angered me. The BBB took quick action and got me the apology I was seeking plus some financial assistance for the car damages! I really appreciate the BBB for providing this service for customers! I’ll be sure to refer other wronged customers your way! 👍🏾

They are a wealth of knowledge and so understanding. They can give you resources to resolve issues and point you in the right direction for additional assistance or guidance. They can also provide information to you so you can avoid scams, fraud and unfair business practices in the future.

Ever since I was a kid, I remember the BBB bringing credibility to businesses and reassurance to customers. Especially in this day and age, it is great to still see a service not only watching out for consumers, but also bringing feedback to businesses and help for their customer service and marketing. I always have and still do look to the BBB for trustworthy places to do business.

We recently collaborated with the Better Business Bureau on a video showcasing our business.The BBB team was extremely professional and understood how to showcase our companys strengths. Kelsey and Jacob both were a pleasure to work with, and they were very flexible in accommodating our clients schedule. We highly recommend the BBB crew; they are fabulous! We look forward to working with them on future projects!

Kelsey took the time to review our account & provide important feedback things we could improve upon. There were no high pressure sales when she shared with us the opportunities available. She made me feel like she was genuinely interested in our business & reputation. Our time was very well spent together!

We recently purchased a Honda CR-V from Centennial Leasing & Sales and we worked with Tod Hale. We cant say enough about how well this all went. Tod was open to us trying any car that we were interested in and talked to us about how all of the extras worked, with no pressure at all. We even enjoyed talking with Tod about anything, it did not hurt at all to purchase a car as it had in the past. We went back later and looked again and decided on our car.We highly recommend that you go there if you are interested in a new car. Tony and Jane DeGeorge

The company I work for has been with the Phoenix BBB office for many years now. I personally became involved in the workings with the Phoenix BBB office 4 years ago. I have to say, everyone involved with the Phoenix BBB office is a pleasure to work with, and they are always willing and able to assist us. They are prompt and professional. Our current Rep, Kelsey is fantastic and has been very helpful.I highly recommend companies utilizing the BBB, and their services here in Phoenix.- Update to previous review.Another great year working with the BBB, and Kelsey. She has helped us continue to find ways to utilize the staff and BBB platform to promote our business and assure we are getting the most out of our program with them. Still highly recommend Kelsey and the entire team @ the BBB here in PHX.

I very recently needed an emergency repair to my home sprinkler system while I was out of town. Daves Sprinkler Repair in Chandler responded immediately to my telephone call and repaired the supply line leak. Dave was very responsive, courteous and professional. I would not hesitate to recommend Daves Sprinkler Repair to anyone.

Dont waste your time. If you have a complaint with a major BBB member - you are doomed. The BBBs customer is always right - facts and math be damned. You will have better luck with your states attorney general office.

I booked an event (first time) in one of the BBBs meeting rooms and I was extremely pleased with the entire experience. The room was beautiful. The AV equipment was top notch. And most of all, the staff were wonderful. I had technical problems with my laptop and Samantha loaned me her laptop. Michael was very helpful in getting her laptop set up. Alison was on top of everything to make sure I was taken care of. THANK YOU!!!!!!!

I contacted the BBB as a last ditch effort to try and get a response from a business. I spent two months trying to get the business to cooperate with me to no avail. Once the BBB was involved my issue was resolved to my satisfaction in less than a month! I was very appreciative to have the assistance the of BBB team and to help bring a major headache to an end. Would highly recommend!

This is my third time hosting an event at the BBB in Phoenix. The ambiance is beautiful and comfortable, and I always get great feedback from attendees. Allison and other BBB staff members are friendly and supportive in helping my event be successful. Ive already booked my other events for 2018 at the BBB. Its a great venue. Thank you.

Through BBB I used Notary Agent Service and I was very happy. They were prompt, knowledgeable and reasonable. We would use them again and recommend them to others.

Easy place to set up meetings for our team that works remotely in the East and West valley in a central location that is organized and neat. Will always recommend!

I just wanted to let you know that I purchased a vehicle at Arizona car sales and the service I recurved was top notch I have some issues and I was treated as if I were Bill Gates I felt proud to be buying a car from a dealership with integrity and my salesman Rob white was outstanding definitely will refer them

I have gone through the BBB for resolution twice now. They are always quick to respond, and they always work to protect consumers from companies that would otherwise abuse their power.In a world where the little guy often feels overlooked, and powerless, the BBB gives us a voice to be heard. Its good to know that there is something out there, that helps to regulate large corporations, and stop them from taking advantage.I would recommend contacting the BBB, to anyone who is in need of conflict resolution with any company, big or small.

We just had a security system installed by Landon with Black Hat Security. He was incredible; on time, very knowledgeable, friendly, professional and courteous. I would highly recommend him and the company to anyone who needs a security system!

I have personally worked with Joanna from this establishment and I have to say she is A+ Amazing! She knows her stuff, she knows her products, and she helped me feel secure and happy and helped. Thank you for taking time out of your busy day today Joanna.

This is a very nice place to hold a meeting. Centrally located.

Carolyn M was of great assistance to me in helping get my issue resolved. This was my first time ever reporting a company to the BBB and hopefully the last however I am pleased with the assistance I was provided. Thanks Carolyn!

The AZ Better Business Bureau (AZ BBB) is an amazing facility with amazing professionals on staff. I have used it multiple times over the past year and the service is always stellar! Front Desk Consultants, Tierra and Rosie, are a Dynamic Duo as they consistently deliver excellent customer service with a warm smile and a welcoming demeanor. They are an awesome team! No problem is too big for them. They are true customer service stars! Kudos to Tierra and Rosie! (Please note - Kimberly is another AZ BBB gem. Every staff person I have encountered there is friendly and helpful. I have commented on this feature of the facility numerous times as other organizations could really learn a lot re: working with the public from the AZ BBB. They are truly amazing!)

With more than 30 years in the consulting business, my meeting with Kelsey Hoff (BBB Arizona) was just great. She provided detailed steps and new information to help increase my income, results and marketing success.Im glad to have joined the BBB with the benefits and professional skills that Kelsey Hoff offers to her customers and clients.Bob Nelson, PresidentPOWER Retailing, Inc.

It was a very simple and easy way to resolve a dispute with a company that was not listening to my concerns. I wrote up the issue, sent it to BBB and in a few weeks I received an email from the company stating that they had dropped their financial charges from my account and it was all cleared up. That was easy! Thanks BBB!

Allison has been great to work with as my Company, Options for Senior Living has had three different events at the BBB Business Center. She is so helpful, pleasant, and knowledgeable- the business center is fantastic for us! I wish I had taken advantage of utilizing the center sooner and I will be there regularly for sure.

Rapid and professional responses. Issues are resolved with accurate and precise interceding by this agent. Impressive delivery and execution demonstrated as well. Highly recommended

The gentleman that came to help our family move were very friendly, and efficient! Morian, Tomas, tech and ant did a great job and went above and beyond to make sure everything got moved where we needed, and moved safely.

ANYTIME AUTO GLASS - I would like to acknowledge this company and particularly Derrick Lee for the excellent service we received repairing our windshield. He made the experience carefree and handled in a timely professional manner. Would highly recommend and will definitely use again if the need arises.

Great support staff! Loved working with everyone on my BBB team. Kelsey has helped me with many things regarding my BBB account. Very professional and courteous Rep! A+

Thanks to the Better Business Bureau The CEO of Go Daddy called me regarding the premature deactivation of my domain name and two unauthorized charges made in addition to my original 2 year renewal payment. The CEO help me reactivate my domain and privacy registration. But since than my website email address do not work and Im reluctant to call Go Daddy customer service for help. I dont want to subject myself to their harsh treatment ever again if at all possible. Im still out of one of the two unauthorized payments, the CEO promised to refund and at this point Im still working on getting this issue completely resolved.Update. Both unauthorized payments have now been refunded. I really appreciate the help of the BBB and the CEO at GoDaddy. The free email address I had originally is still not working but Im working around that. I need to call customer service for help and Im reluctant to call due to my original experience. still healing.

I wrote a complain with the BBB regarding a mortgage lender Home Depot, I wrote the complain hoping to get some kind of support. My complain was transfer to San Diego where the corporate office is located, I find out is in Irvine California.Home Depot is doing business here in Arizona in Scottsdale to be exact, we as costumer should be protected here in Arizona not in another state, lenders I been coming in contact with have nothing nice to say about home depot they said they are know for taking money from customers like me. So how can they be members of the BBB, They took my money I was told it was just a deposit if they were not able to help us they will give that to us back. The senior officer said we will find a way don;t worry.

American Turf Company . Martin and the gang did a fantastic job. Promised and delivered on all points of installation. Very professional, would recommend to anyone!

If you are a business I would steer clear from the BBB. They allow anyone to file a complaint even if they are past warranty on work you did do, and if the customer uses that last contract warranty in work you did you to complain about work you didn’t do. The ROC takes the contract and examines the customer complaint to make sure it’s legit and if it isn’t they reject them. HomeAdvisor takes the contract and examines it if the customer is not telling the truth HomeAdvisor tosses the bogus complaint. The BBB practically extorts you by saying if you don’t resolve the matter they will post it publicly, even if you didn’t do the work and it was way past the time frame of a warranty on the word you did. I wouldn’t waste any money on them.

Ann was great! She was very responsive, answered all of my questions and I have been very pleased with my BBB experience. It has brought a lot of value to my business and I am very proud to be a member.

The better business bureau is a tool for business owners to overwhelmingly resolve business disputes in favor of the business. They attempt to strong arm the customer into accepting a resolution. If you do not agree they take it too a panel of professionals in the industry of the type of complaint you file. In my case a car mechanic replaced the wrong parts on my car. The so called professionals are in the same business as the business you are complaining about. In other words they are friends and colleagues of the business you have a beef with. At no time will you be in contact with an actual consumer advocate. There will also be no consumer advocate or anybody looking out for YOU on the panel or available to say that something is wrong with a complaint or the process thats reviewed a complaint. When the panel votes in favor of the business its counted as a dispute ended in the businesses favor. Here is the really messed up part. When you look at a businesses BBB score you see that they have a good score close to 100%. That score doesnt tell you how many complaints were made about a business or the nature of those complaints. You cant see what other people say about the complaint or how they feel about the resolution. For the customer there is no recourse for a business ripping you off. Just be careful where you spend your money and be careful who you complain to.

Lincoln Air (Phoenix, AZ)My wife and I own a first floor condo with a very noisy air conditioner. Problem is due to lack of attic space for the air handler (unit is located in hallway ceiling directly above your head as you walk through). I had 6-7 contractors over to suggest ways to quiet it (it cools fine) but no one offered any possibility of significant sound reduction though all were more than ready to sell me an entirely new system. Bob, at Lincoln Air, looked at the situation and decided to relocate the return vent and insulate the existing air handler. He thought outside the box, charged much less than any others, and it worked better than I could have expected. The man who did the work (Ricky) was thoughtful/professional and the sales rep (Dylan) was always available and followed up with everything. A well run company!!! Ill never use any other from here on out!

Chuck Avery with BBB deserves 5 stars! Chuck contacted me about a week ago and offered to meet and discuss how to utilize our business accreditation to connect with our customers. Today during our meeting, he broke down our numbers and showed me several ways to improve and grow our business and brand recognition through BBBs trusted network. He walked me through our profile and showed me all of the marketing tools that I didnt even know were available. Thank you so much, Chuck, for your time and this invaluable knowledge!

I had a disagreement with a company where I felt I was unfairly charged and I did not receive any product. I reached out to BBB and right away, I was contacted. They quickly worked on my case and within days - the issue was solved and I received a complete refund. Thank you, BBB! Five stars for a great company and representatives!

Recently purchased a vehicle using the brokerage service through Centennial Leasing and Sales! Tod made the experience amazingly easy! What a refreshing experience! Thank you Tod and everyone at Centennial that worked so hard and made it so easy for me!

I had a terrible experience with Uhaul and decided to go through BBB for help. It was a great experience and I got a refund of about half my original expenses. Very pleased with how they kept me informed with the process as well!

They always close early. They never let me speak to a supervisor. They ignore important issues regarding my claim until the deadline then fail to assist me in submission of my claim. Ive been asking for a supervisor to speak with for three weeks. I was told since June that I didnt have enough evidence. When I asked to speak to a supervisor I was refused. Then after asking to submit my claim for 3 months and being told no based on evidence Im told I have until February 19th to complete it. I try to complete it today at lunch and the dates BBB provided were wrong and needed updated IMMEDIATELY right then 20 minutes before my deadline and Im supposed to return to work in 10 minutes. They always bug me at work because they are never open. Karina was the worst. Neither her or Michelle will let me converse with their supervisors and then they tell their supervisors everything is going great. What a joke.

It has been a pleasure, and an honor to work with the talented staff at the BBB. The new facility is fantastic, and we are excited to take advantage of all of the amenities that will help our company with our networking. Our Company has been doing business in the Valley for over 93 years, and we are look forward to continue doing business with the Better Business Bureau.

The BBB helped me with an issue I had with a flooring company I recently used for one of my rental properties. I contacted the BBB where a representative was able to help me work thru the issue with the flooring guys. My floors are now finished and look amazing.

Very disappointed with the better business bureau dealt with a company who is accredited and stiffed me for thousands of dollars based on they just didnt want to pay. I filed a complaint with the BBB and they said that thats Outside of what they handle and if the BBB can hold their accredited business is accountable for screwing people out of money who will? Two thumbs down over here

We had a general liability Insurance with Scottsdale Insurance/Nationwide of which we paid dearly. They did an audit and we had to pay an additional 62K. We were making payments on this money and one month fell short, we had paid over 32000.00 on the policy. When we tried to make the payment the next month they refused it saying that we had been turned over to collections. When the collection company (McCarthy, Burgess and Wolf)called us, the told us that we owed 40,047.XX. Mr. Jennings stated that he would offer us a 30% discount if we paid it then. This would mean that he would accept just a litte over 28K. I tried to explain to him that the numbers did not add up, we even had a three way conference call with our agent and him and our agent told him that we only owed 32K. Mr. Jennings would not budge and Scottsdale Insurance Company would not return calls. Mr. Jennings continued to pursue us for the 40+K. With the help of our agent, we finally got a hold of Scottsdale Insurance and explained the situation, they sent a notice to Mr. Jennings stating that all we owed was the 32K. At this point in time, Mr. Jennings would not honor the 30% discount. He was rude and very unprofessional and was still stating that originally Scottsdale insurance wanted the 40K. It was very unprofessional of the Insurance Company to have erred the much to begin with and had they provided the correct information to begin with we would not have had these issues with the Collection agency. I would highly suggest that NO BUSINESS be done with this agency unless you dont mind being cheated out of approx 8K. I dont even want to give them the one star as they are the last company on the planet that we would ever do business with again, but had to in order to post this.

Very happy with the helpful information and assistance getting our business found. The BBB has always been known to be a trusted source. Thanks to Chuck Avery for his quick response and all his help when I have a question.

I had a problem with a U-Haul storage facility. There was significant damage to my property and I contacted them repeatedly requesting a refund but I did not get any response from them until I filed a complaint with the Better Business Bureau. Your office was a such a great help in facilitating communication between me and the regional vice-president of the company. When I filed the complaint with the BBB I got a very prompt response from your office. After the regional vice-president of U-Haul received the notification that I filed a complaint with BBB Arizona his office contacted me and we were able to reach an agreement. I got a refund for the some of the storage rental fees I had paid. Thank you so much for all of your help!

I reported a claim through BBB Phoenix. The case was well-handled in a timely manner. I would recommend others to use it when helps needed.

Good customer serviceOn timeWalked me through the process would recommend family

The better business bureau should take there own medicinei was a member once.. they damage my company big timei should have sued them....i told them exactly what type of work we did an they stinking put me in a different category... an got me sued by a huge company..for infringementi had to change my name, my truck lettering, my shirts, hatssigns, all types of advertisements, an the web sitethey dint give a flying u know what.... what a bunch of hypercritical stuffed shirtsit cost me more then $10,000 to fix what they did, they dont care about no onethat is why i will never be a member...i told them everything ...they refuse to call me back in 10 years not one word from them OMGZERO STARS....I HAVE ZERO CONFIDENCE IN THIS COMPANY...

I have a contract with Orangutan A.C. and I’m so disgusted with them, it’s ridiculous. I’ve been with them for years and was satisfied, but they came out this past Dec. and told me my heat pump needed replacing. Because of our previous relationship, I thought I could trust them. Well, needless to say, they’ve been a real let down. I’ve had them out five times in the past 2 1/2 months…four times in the past three weeks. My heat pump was kicking on heat instead of cooling and their techs all said it was the thermostat, but I had a brand-new Nest they’d installed in Dec. with the heat pump. Anyway, they told me a lot of gobbledygook about it and reset it and it happened again. Then again, so they pulled out the thermostat and put in a Honeywell, swearing that that would fix the problem. Since the Honeywell came in, they’ve been out twice more and it’s still kicking on and blowing hot air any darn time it pleases. I’m absolutely disgusted with Orangutan and would only refer my worst enemies to them.

Great service, all staff is very friendly and helpful especially Ana and the receptionist! They helped me a lot. Thank you Better Business Bureau!

BBB should not be trusted as they protect their paid clients. They suggest they are a nonprofit, as if this means they do not make money. As a non profit owner myself, we indeed to make money, but do not take a profit. Each staff is indeed paid, up to their CEO, bonuses and commissions are still legally recieved. This is okay, however, as we have left complaints about situations dealing with various vendors, the BBB says because we havent actually paid these vendors, and are only leaving a review of our experience before paying, e.g. sales scams, and continued sales calls, all asking us to pay for services we have never heard of, and getting hung up on once we try to get further information. As far as I am concerned, consumers should be aware that these companies who are rated A+ by the BBB who are lying to the BBB, they dont work with individuals, and as far as the BBB is concerned, they regurgitate the lies and ignored our complaints because we did not fall for the A+ companies sales scams and refused to pay.

Ann C was great. She was very friendly and helped me through the process! I am proud to have my business represented by the BBB Arizona!!

Francis and Sons went above and beyond in resolving the issue. they buffed out the mark, they gave me a complimentary wax. This is much appreciated. I also want to thank BBB for the attention and support.

Weve been a member of the BBB for several years and I can say that its been a pleasure to deal with everyone. Our rep, Katie Schaab, has always been available to answer any questions on our membership or accommodate any changes we need to make to our profile page. The BBB has been an integral part of our advertising and marketing plan and will continue to be in the future. We also recently found out they have rooms to use, free for members, so we will be using that in the next months. Thanks again for all you do!

Just spoke with Chuck at the BBB. He was very helpful, knowledgeable, and extremely nice - and called when he said he was going to :) Very responsive also and sent me all the information I needed right away. He was great to work with!

At the end BBB was very helpful, but in the beginning I did not understand which side BBB stands for: the buyer or Mega Furniture Business with their sneaky policy and rude customer service.Thank you, Carolyn for getting involved to our issue. If you would not get involve, We would not know where to turn. We feel so much relieved now!

The BBB is very responsive when you file a complaint. The only problem I had with BBB is not enough time to respond back to their emails. I work late and by the time I get home it is time to get ready for the next day and I dont always look at my emails. Otherwise, I refer everyone I know to the BBB website and I am glad they post your comments or complaints so everyone can see the type of customer service business provide. My representative was very good. Thank you

The BBB community offices are beautiful and a great asset to the community. An even greater asset is Allison, shes welcoming, helpful, organized and very professional. Allison is a super star!

So far, all of my interactions with the BBB Arizona have been amazing! As a newly accredited business (LegalShield Independent Associate), the staff at the location have been so knowledgeable and helpful to me. They go above and beyond to make sure that you are getting all of the benefits of membership and your feel comfortable in the environment. A special kudos goes out to Chuck Avery! This guy really knows his stuff and I can tell he genuinely cares about the success of this organization and its participants. The facility is gorgeous and convenient. The business connections are both powerful and ethical, which makes them a pleasure to work with. Thank you, Helen Esquivel, for the introductions! I look forward to the future with BBB!

Very professional with a quick resolution. I appreciate all the help she provided very much!Thank you!

Very prompt action to address my issue. Highly satisfied with BBB! Great service!

Michelle was extremely helpful and business like - unlike PlatePass whom my complaint was against. She should have been working for them. They need someone like her. Many thanks

I saw JD with Black Hat Security at a neighbor’s house. JD and BHS have been super responsive getting us scheduled and installed. They offer an array of options for reasonable pricing.

We have used BBB for some of our business events, most recently our Staff Appreciation Day. They are professional with awesome facilities! Great venue!

Tierra, Faustine, and the rest of the team at the BBB are fantastic! They made our event so special and effortless. Thank you BBB staff!

I have turned to the BBB a number of times regarding complaints against companies who regard the individual as insignificant. Each time the BBB has reached a positive resolution with the other party and me. I feel certain that without the assistance from the BBB I would not have reached a resolution quickly or equitably.

We highly appreciate the support, knowledge and advice that we receive from this organization. They are a great asset to any business and will always listen to the second side of a story before posting a negative complaint as opposed to Yelp which dose not care about hearing your side of the story which as most people understand will always contradict their negative reviews.