My family and I have been with Geico for a very long time. The Customer Service is on point and pricing I mean I have compared many times and no one can beat them.

Very helpful, very reasonable price.Help a lot with any questions or concerns. I would definitely recommend you this agent for Geico insurance.

Horrible company. Had my car repaired at a Geico approved place. They screwed it up and Geoco wo t even return a call. 14 messages

Great customer service and fast and the app makes it super easy to do any claim or add vehicles

Helped me just a car insurance and made it easy very helpful and informative i definitely recommend this place

Geico works with Service King and I recently brought my car in for body work. Geico and Service King made everything seamless! Thanks!

Horrible.!!Dirty.OLD!!! KETCHUP ON MI SEAT!! RUINED MY WHOLE FAMILI DAY!!!!

The service was excellent, not happy with my rates but the young lady that helped me was very pleasant and knowledgeable.

Only one thing wrong was my name spelled wrongPaulette not Paulaette

Quick easy and great value thank you Geico !

After getting bounced around on the main Geico service line, I called into a local office to see if they could help me finalize a quote. The staff is incredibly professional, polite and punctual. They might be the same organization, but Im never calling the main line again.

I was a loyal customer for over 6 years, never had a complain and always recommend them to everyone I know, a lot of my friends switched over to this company because how well I spoke of them. This year I got “dumped”, I’m getting let go as a customer because I did not answer a questionnaire that I did not received in the mail. When I called (after getting a letter of cancellation) the person I spoke to said since I did not send proof of residency on the questionnaire and answer the questions on my policy is being cancelled. Never had a company not care of letting go of a client or try to keep them. Keep in mind all the questions were basic questions such as proof of residency which would not have been a problem since I’ve had them for years and have not moved. Very disappointed with the treatment I received after years of being a loyal customer.

Too many questions and didnt have the best rates for me by far.

Amazing experience with Andrew Curiel! He is a close friend and when he heard how under insured my family were he jumped in. I went from liability and cut rate to full coverage. It fells amazing to have the right coverage across both vehicles and I only paid an extra 20$+ a month! Andrew is a true professional and cares about the people he serves.

The wait times are incredibly long, and the customer service is subpar. The sales agent placed me on a long wait time and acted like the request was too difficult to change. She was annoyed with the situation and quickly said that I needed to be placed on hold to fix it. A 30-minute hold time for a 5-minute change was a bit much.

I’m a military member and I’ve wait over on the phone with Geico for over four hours in total to get a over payment refund. This process has been ongoing for about two weeks now and no progress has been made. I haven’t gotten a call back from a supervisor or manager in regards to my account after requesting it numerous times. My account was looked at today per Geico representative and left as is. Pretty sad stuff going on here. I hope I never get in an accident cause who knows how that would go!

I am very disappointed in geico I have never had any problems with them in the past I dont know what the difference is now this has been a nightmare I have had to call over and over it takes 30 minutes on hold to get through to anybody then another 30 minutes to fix everything and nothings fixed the same problem its as if I never called Im going to call him for the 5th time the last time I called we were ready to complete my call and I got disconnected and the person never called me back this is terrible ... I have been trying to pay them since October they pulled the money out of the wrong account I requested a refund now they are threatening to cancel my insurance as if I never paid.. I am filing a complaint on the Better Business Bureau is my next step Im going to have to find a new insurance company cosan done with geico if this doesnt get resolved .

I worked with my agent Michelle, and shes fantastic! She took the time to discuss all the coverages and what they do for me. More importantly she was able to get a payment option that worked best for me. I can only do month to month and they gave me a great monthly premium. I would recommend the Geico Local office in Phoenix to anyone. Ask for Michelle! But they are all fantastic there.

I have been with GEICO for over 20 years. The local office has consistently had exceptional customer service! They have been patient, kind, and supportive. They always put the customer first and are willing to answer any questions. I highly recommend this company and am proud to have been a long time customer.

Fantastic customer service. Brenda was wonderful. She saved us money and she was very knowledgeable and fast. I recommend this place and Brenda 100%.

Cannot recommend enough to use this company and location when shopping for insurance.Imani was incredible she really came through with my Home Owners Insurance! She is amazing

Omg that commercial was LEGIT AND HONEST. I SAVE HUNDREDS SWITCHING TO GEICO. Renters insurance & car insurance. Thank u Geico

They were very helpful

Gave me Covid relief, then my policy came up for renewal then raised my monthly premiums $16.00 more a month. Ive only been with them 6 months, lol!

I had GEICO before. Very good insurance and my agent was great.

Awesome 😎

Very nice and helpful.

My agent got a cheaper price on my auto and renters . Plus she went through everything. I was asking how much this would be if you took of that and she was very helpful.

Although this is the closest yet furthest location to my resident in Central Phoenix right off of Central and they were pretty busy when my husband and I walked in. We waited about five minutes (without an appointment) before we were asked by a gentleman employee if we had been helped (again they were very busy and we were glad to not be in rush hour traffic) but the gentleman helped us immediately got us started then a lovely woman handle the rest of my request and we were on our marry way. They were very nice and quick.

Young man I spoke to was a douchebag. Rude and not professional at all.

As a small company business owner rating reviews is very important. It is a wise decision to always get feedback on companies youve never dealt with before. And the 5 star rating is on the feedback comments not Geico. Because Ive never had them, but from the looks of this ive noticed the only ones giving good ratings are the ones who recieved a good quote at a lower price and have never seemed to have filled a claim. All the ones with the low star ratings have been the customers who have filled claims with bad experiences. Which lets us know what type of company you are dealing with. I ran across many comments not once did I see one that filled a claim on good terms all where low bad ratings. Thank you all for your feedback it is well appreciated. C.E.O. & Founder of (S.G.S.) Raul Sandoval

Although it took quite a bit to get to talk to someone, once I did make contact I was able to address numerous issues and resolved everything.

Must say, this is the cleanest, most well maintained office I have ever seen. The staff was well spoken, kind, and thoroughly interested in helping. I insured my home, boat, RzR, and 3 cars! I have a clean driving record with NO TICKETS OR ACCIDENTS, and I truly was given a great rate! So glad I brought my business to the GEICO office on camelback & 95th ave

Never been there

Was involved in a wreck in which I was rear ended. Going thru geico has cost me so much and to never get a solid answer in this timeI’m going to State Farm ASAP

***DO NOT GET GEICO*** We had FULL coverage, and Renters insurance. Our personal belongings were stolen out of our car during a move. The cars were vandalized, windows busted out. Around 6,000.00 or more was stolen out of our cars, tampered with our UHAUL. One of our cars was totaled due to damage. With renters insurance they will only pay up to 200.00 of YOUR personal belongings. And, they play with the words, they will use the first words you use when calling with a claim. So, for instance if you know it’s just your windows broken & personal belongings stolen, call in and state your personal belongings were taken. They will have you pay for your own windows, but now your out of the money of your personal belongings. You have say first your claim of personal belongings. They DO NOT WANT TO PAY FOR 1 thing!!! They take the first words you state. They did not even pay 200.00 (which maybe more, just Get your money worth). This company is horrible. Yes, the price is low but, you get what you pay for. NOTHING!!!! BYE BYE GEICO.

Great company. I feel like my rates are always going down.

I have my first quote 4 Years ago and I request an additional quote with an other insurance and guess what better price by GEICO

We have to pay insurance. Its the law. So make it an enjoyable process, as I have found over the years, by visiting John Nix and his staff at this office. The office is spacious, and beautiful. All the staff are very helpful and indeed go out of their way to offer the very best prices. I have compared their policy to other companies and those other companies just cant compare.

Im not much of a review writer, but Geico is worth the good review. Anytime you deal with insurance its a pain in the butt, and usually youre already frustrated going into because your property is most likely damaged. I always try to stay calm and understanding but some company customer service representatives make it so difficult. But Ive only had positive experiences from my interaction with Geico customer service. They always respond very quickly (within 2 minutes by phone call) and are patient yet efficient. If a no-stress insurance experience is what youre looking for, Geico is the best discount insurance you can get.

Excellent service, they are always on top of their jobs and very knowledgeable of your needs.

The people here where so nice and so helpful they helped my dad get insurance and he was so happy with the price.

Thank you Diavanni you were my angel today,policy was canceled after a miss understanding,tried for 2 days talking to other agents at Geico and they did nothing to resolve the issue,was in tears,called today and got you,there was no stopping you trying to resolve the problem,your amazing,excellent service again thank you for the peace of mind

Geico gave us the lowest rates for our car insurance when we shopped around. The agent we worked with, Brad, was very helpful. He was courteous and professional, and responsive to our needs. When I was in a car accident, the claims department was very helpful to settle the matter promptly and hassle-free. I would highly recommend Geico to my friends.

I needed roadside assistance and they came out in a reasonably short. Of time

The best hands down

Excellent service

CALLED (CALLED THE WORLDWIDE CUSTOMER SERVICE NUMBER) SO I COULD GET A QUOTE ON AUTO INSURANCE AND WITNESS HORRIBLE CUSTOMER SERVICE. I WAS ATTACKED AND CALLED SELFISH FROM THE AGENT BECAUSE OF A SITUATION HE KNEW NOTHING ABOUT. WEAK MONEY HUNGRY COMPANY ONLY CONCERNED WITH CLOSING THE DEAL. HE TRIED EVERYTHING; CALLED ME SELFISH, INSINUATED THAT I DID NOT KNOW WHAT I WAS DOING, SAID I WAS HOLDING BACK. VERY CONDESCENDING! GEICO IS A JOKE! HA! I COMPARED RATES AND STATE FARM, STATE FARM IS ON TOP AND THE AGENTS ARE SUPERB! IF I HAD THE AGENTS NAME FROM GEICO I WOULD EXPOSE HIM RIGHT NOW. JOKE-OF-AN-AGENT! GEICO, STOP BEING SO THIRSTY AND MONEY-DRIVEN! IT IS VERY APPARENT! DONT GET GEICO! BEWARE! F N JOKE!

My Insurance keeps going uo, for no reason ! I need to go to a Different place, to buy Insurance !

Edra hang up on me she should be fired

Horrible insurance company. I had full auto coverage at a great price and they cancelled my insurance the very day the payment was due because the card they had on file expired this month so I called them just a couple days after to give them my new card information and they told me there was nothing they could do and they couldnt give me my insurance policy and same rates back even thought I JUST HAD IT 5 days ago? Their policies are stupid and youre better off going somewhere else.

Very helpful. My renters policy was wrote through Geico but not provided by them so all of the details were transferred and I lost everything I couldnt even find my policy number. Two weeks went by and I finally decided to call Geico for help and the representative searched until she located what I needed to make a connection with my insurance company. Thanks Geico!

Ive ran the gamut with insurance agencies and this one is top notch.

Geico is a rip-off and so are there insurance adjusters they look for anything to get out of paying for claims even though you pay your insurance. I will be canceling and they will no longer receive my business. If I could get them zero Stars I would.

I went on October 24 got a quote that I was satisfied, but didnt sign up because I was still shopping for insurance who had better rates. I went in today to sign up for the quote I received on October 24, 2017 and was helped by the guy in the front office with beard. The guy working front office wasnt helpful at all. I got quoted $196.69 on October 24, 2017 and somehow he raised my price up to $260 a month. How is that possible? How can you guys lie and raise my price up. He was being a dick and not helpful.

I like Geico insurance good costumer services...been with them for two years and hopefully more to come..great company..

GEICO has always taken care of me, although tree hey do have very very long waits for roadside assistance.

When both people at Geico have the same insurance and it has accident both of them guts get screwed and get almost nothing

John Nix and his crew deserve an excellent rating all around. Every time I contact that office, I get outstanding service. Kudos!

Geico sucks they are outrageously expensive even to great drivers as soon as i could i switched to ROOT car insurance i went from paying 300 to 100 in car insurance for the exact same thing. Not only that i let my last payment for them go through then i called them to cancel my policy out i was harshly questioned on why i was canceling. Of course they offered only a part of my refund back never received and now theyre saying i never paid them their last payment. GO TO ROOT CAR INSURANCE.

Hours are listed as closing at 6pm the agents close the doors at 5:30pm. My husband went to have them pull up some information on our policy and he arrived just after 5:30 pm. The staff was rude and very disrespectful. They should be ashamed of how they treated him because he arrived after 5:30 when hours show 6pm. We have been with Geico for 12 years and have never been treated in such a disrespectful, rude, and ignorant manner. Geico should be ashamed of the agents at this local!!!

I unfortunately was in an accident in a parking lot. From the time I called Geico I was taken care of immediately. One always fears that you will be left stranded when such an unforeseen accident occurs NO not Geico they helped me with my car which was totaled (yes I did say in a parking lot). They towed my car to my preferred autobody which was over 70 miles away where it was assessed and deemed a total loss. I cant commend the care that I received its not just a job to them they truly care about ones self being and are genuine with taking care of you. Thankyou Brendan Brewer for being their for me and genuinely caring about me as a person and not as just another customer.

Best price for car insurance and so easy over the phone.

Stay away from this insurance company!!!We’ve had Geiko insurance for auto, off-road vehicles, boats and Home going on 14 years with ZERO claims filed. Last week my windshield cracked from a rock and spilt my windshield across the entire length. Because we have Arizona windshield coverage, I called to file a claim. To say they made jump through major hoops is a gross understatement. They insisted on performing an inspection, for which they never showed up or called. So, back on the phone again! Then they drilled me with a host of incident questions....... going on 2 days by now and my vehicle is parked so that I avoid a ticket. Still no resolution. All for $250 and I’ve probably paid in 10x that per yer for the past 14 years. So sad to be treated this way as a loyal customer.I’m cancelling everything with this incompetent and disgraceful company. They take your money no problem but can’t seem to deliver when needed.

My agent was Vivien she was very helpful and a great attitude

BEST insurance hands down never going back to something else

Rates are competitive.......The Staff is very helpful and efficient! They always go that extra mile for me if I have any problems or questions! I would highly recommend GEICO......

The sales associates were very helpful and took care of me quickly. My insurance rate is now lower as a result of their great service!

Had me out of there fast. Great job. Manager, great job.

Better rates than others, but I got in an accident, was side swiped, and they took liability for it, claiming I lied. The evidence is in the photos, the damage, and the way the cars were aligned when the police came. The report contradicts itself with the charges. Geico will NOT fight for your case, they just want to raise the amounts you will pay. If you ever get unlucky in an accident you didnt cause, well Geico is basically worthless. I will be leaving this insurance soon and starting a court case. Thank you.

Fast costumer service when in accident, if you are looking to sign up I would recommend going into the office instead of calling in for faster service.

First they said I was at fault by 80% and paid out 80% to the other party. Seeing that my insurance company didnt even fight for me. I got an attorney to fight for me. Now Im only at fault by 35% and will be getting some money back. Which is not what you think sense attorneys are like sharks. They lost money by paying out to another party and lost services with my family. I would never recommend Geico to anyone ever! I have to put at least one start. I would give 0/5 if I could

The casher is a five star girl. She is the short girl.

I’ve had geico for years and I wouldn’t trade for any other! The response time is amazing and the customer service is great!

Brad was very nice and professional. Getting insurance was fast and easy. Thanks Brad!

Great service, great prices

Location is pretty easy to find and they were very helpful

Everything you need

This is the first time my husband and I have gone with Geico, and we will NEVER go with them again!! We were told we have a 14 day grace period, and that if we wouldnt be able to make the payment to call and let them know, NOT to withdraw the monies from our account. So that is in fact what my husband had to do. However his request was completely ignored, and Geico did withdraw the monies, that we did not have and put us in the negative with our account. Upon talking to four people it has been a complete pain in our(Well you know). We have done all that they have asked us to do, and in the process making us feel as though we did something wrong! Plain and simple Geico took money from our account without our consent, and further more no one is or has been willing to give it back. The last I remember thats called stealing, but what do I know. Angry? You bet. Shame on you Geico! So even though Im sure not everyone will experience this, just be aware, of the possibility of this happening. And the only and I mean only reason I have a star is because you cant write a review without doing so. But Geico deserves nothing!!

Geico insurance is rip off they tell you that your insurance will go lower after 6 months and it went up like $159 stead of going lower, they always come up with different excuses . ..... I had an accident that wasn’t my fault Geico put it as 50% my fault and 50% the other Party fault And i renew my policy again it went up $159 when accident wasn’t even my fault so pist off because now other insurance company are charging me higher .....rip offs just like other insurance companies.....

The rating is based on customer service.I went their to pay a bill and I had questions about the different payments I could do and i wanted a break down of the payment plans. Therefore, I asked questions to the lady for attend me and I wasnt understanding everyrhing she said, so I asked questions and immediately I noticed that she was losing her patience with me. As a result, I didnt like that because she could have done better .Ending result- I wont be going back if she is going to provide customer service to me.

This agency keeps calling my cell phone leaving me messages for a Richard and that they are getting back to him about his online quote. Stop calling me and texting me.

I have always had good customer service experiences with Geico.

Dont trust them... giecos the only leagal scam artist i currently know. Puts a whole new name to Shady insurance company. Giecos so rich they can have all those commercials to intice you, And they dont get that way by paying out on claims.Whether youre the customer or the victim of one of their customers they will take your money they will keep your money and they give you no customer service!!!!! its not about the individual agents its the company at self.Be warned look up online geico reviews and do some research before giving these crooks your money

I just dropped my payment off. Its easy.

Fastest customer service I have received from insurance and I’m thankful for it

First accident forgiveness

Average

Geico has been nothing other than Awesome

The best company of inchure

Needed to lower my insurance rates for home, 3 autos, ATV and travel trailer. I previously had Liberty Mutual for 10 years, I shopped around and found that Geico literally saved me HALF of my premiums amount. Over $3k a year and about $170.00 a month with 98% all the same coverage. My agent at the Camelback location, Heath Eutsler was thorough and prompt in helping me as I went to get all this handled on my lunch hour. We finished all the policies within that time frame. Thank you Heath and thank you Geico for the savings. Hopefully I will be customer for life.

So far, not impressed. My truck was hit while parked by a Geico customer. Adjuster named Jeff Larsen came out to my house three days later to get the claim started, and severely underestimated the cost of the repairs. The following day, I notified him that my 8 month old truck would require body panel replacement, not repairs,and that Id need a similar vehicle, capable of towing, as I have certain requirements of my vehicle. Because of this, I had to spend about 90 minutes of my work day on the phone trying to locate and reserve a proper replacement vehicle. Now, Im sitting at Enterprise Truck Rental, waiting for Geico to do what they should have done all along, and get the reservation set up showing that they are paying for the rental. In the meantime, Im missing appointments that are costing me money. One thing is guaranteed: Ill never use them as my insurance company.

They are great when you sign up but no help at all when you have a problem !

GEICO INSURANCE is by far the WORST COMPANY to deal with in relationship to customer service.Employees lie to you give you false information and are outright lie to customersThey hired the most inempt employees who have no idea how to speak with customer or how to handle and resolve problems.If your thinking about, doing business with this company I would think twice before giving them 1 dime for your insurance needs.Look at other companies as if your looking for any type of customer service you wont find it that this company.JeffPhoenix

I had called other locations that wouldnt answer but this location was helpful I had talked to Brandon and he was friendly and polite definitely calling this location more often.

Geico did not restore my vehicle to pre-accident condition and refuses to do so because of cost. Im taking my business to USAA. GEICO HAS SHORT ALLIGATOR HANDS!

This place is busy, I went in there looking for a quote and they where friendly and helpful. They couldnt really save me much, so I stayed with my old insurance company.

I was assisting an friend of mine who doesnt speak very good english with a Geico Claims Rep., Alexis. Alexis knew that my friend had retained a lawyer due to his pending medical injuries. We were calling regarding a rental car ; when Alexis thought i had stepped away from the phone she tried to get a recorded medical statement from my friend. Being on a three way call, which I guess Alexis wasnt aware, I immediately reprimanded Alexis for her devious act. She was caught off guard and was speachless and than disconnected the call. We called her back & got her voice mail where i left her a firm message regarding her unethical methods of handling my friends claim. I would never consider GEICO for any insurance products. I have USAA and several friends have Progressive & State Farm... Laugh at the commercials but stay AWAY from Geico.

Great place and location, plus the service was amazing!

Vivien and christina are the best