user
Altra Collision
16628 N 32nd St, Phoenix, AZ 85032, United States
Appearance
Altra Collision

Comments
Th
Review №1

Hands down the best place you can take your car for repair. Most places try and stick it to your insurance for every last penny. Altras owner is the most down to earth and respectable guy in this field. I will be going back from here on out.

DV
Review №2

Very nice place. Very respectful workers..and it was my first time there I only had a brake light out.. thanks 😊

Er
Review №3

Casey is awesome to work with. Very accommodating and thorough. I trust that my car is in good hands. I also feel that they are genuinely honest and looking out for whats best for the the customer

Mi
Review №4

Recieved a total loss. Quoted 6K plus to fix, Insurance paid off 9K plus. When I dropped off my car I saw their Now Hiring sign. Hired as a part time Admin/Cleaning Assistant and they knew I didnt have have vehicle of my own but then ultimately fired for inability to travel to work despite efforts Re: a bus schedule. I was hired every Mon, Wed, and Fri but was often asked to cover days when Kelly was out or to stay after my scheduled shift. I always said yes. They said they would be flexible but that wasnt the case. They were flexible on their time, not mine.I lost my car and my job. I DO NOT recommend this business or as an employer. I wish I got a 2nd opinion and never inquired about their Now Hiring. Kelly also threatened to sue me, a single mom, no job, just lost her vehicle in an accident, but fortunately Im protected under the Consumer Review Fairness Act. Dont be bullied by these people and dont be fooled. See Google Photos for screenshots of conversation proving my experience. For the record, I was emotionally distraught and seeking assistance in people I trusted. Roger even warned me about Kellys inability to work with other women in a professional environment because she caused a lot of drama with women in a personal environment. I was NOT surprised SHE fired me because her husband warned me that she doesnt get along with other women. Casey also talks behind his customers back, once calling a female he knew nothing professional about as a stripper because of her tattoos.I DO recommend Community Tire, Network Alignement, and Arizona Sunbusters. They were really nice to me and very professional.Kelly, you can threaten me all you want and I BEG you take me to court and pay the fees. My lawyer and I are waiting for the summons. Whats the hold up?!Also, you guys should really wear masks. With the Delta varient youre putting you and your guests at risk especially when I had to refill the soap dispenser in the restroom from my own personal home...

ja
Review №5

I have brought a few vehicles here over the years. They do excellent work, are extremely professional and always on schedule within a day of promised date. I refer my friends here anytime they are in need of good a body shop. Highly recommend!

Co
Review №6

HORRIBLE quality, do not take your car here! I have had it “fixed” THREE times and it is still not right. The first time my fender was replaced and came back with two scratches so before looking the car over, it was sent back. When I went to pick it up the second time, I got home and discovered paint was mismatched, they forgot to fix parts of the car (side mirror, windshield, undercarriage damage) and did not put all of my tire sensors back on (which caused my tire sensors to go off). Third pickup revealed windshield was not sealed (so light and water can get through and cause damage inside my car), undercarriage was still shredded on parts, passenger side door was misaligned and did not close properly, and the fender was not placed on right (leaving a significant gap under my headlight and was not even clipped in on passenger side). The owner called me personally the second time and stated everything would be made right and he would check it over, he also offered a detail which I thought was very nice. Based on the existing damage, I am going to assume he did not check it over. Car was washed and waxed (thank you) but was no means a detail (parts of interior were still in the same condition as before as there was still dirt and marks visible). I just want to caution everyone strongly before coming here. This has been almost a month ordeal and it’s still not resolved- I want to spare anyone else this headache.

Ji
Review №7

Roger and his team are top notch!

je
Review №8

Very nice guys and they have done outstanding work on everyone of my vehicles they have repaired..

mi
Review №9

My Jeep (my first child) was involved in a hit and run and I was very stressed about finding the RIGHT place to have the repairs done, as I have invested well over $10,000 in upgrades to it. After receiving my jeep back yesterday, I know that I couldnt have made a better decision in having these guys bringing it back to life! Roger and his team have given me the best experience and customer service I have ever received in dealing with a repair shop and I strongly recommend them to anyone looking to repair any vehicle damage. I cant thank you enough guys!

De
Review №10

Helped us out with a new bumper and paint job! Great customer service!!!!!!!Thank you!Guertin’s

Ma
Review №11

I was referred to Altra from my insurance company. When I went in for the estimate, not one of their employees were wearing a mask. If they dont care about my health, why should i trust them with my truck.

Sa
Review №12

If you like to go somewhere with excellent repair work AND amazing communication skills, this place is it. The team really makes everything easy, answered all my questions and kept me updated on my vehicle. This place was recommended to me by my car shop and Im glad they did!

Al
Review №13

Excellent service and the staff is very helpful! They fixed my car back in November from a bad wreck and I have had no issues with it, except about a month ago my back up sensor popped out so I stopped by today and they fixed it for me no problem and no charge. My headlight was in need of a new bulb and they changed that for me as well even though It didn’t have to do with the previous wreck. The staff really was great and I highly recommend getting your vehicles taken care of here if you are ever in need of collision repair!

Jo
Review №14

Best Phoenix body shop. I just got my truck back from getting auto body work. They did great work, they were honest, fast, and reliable. They communicate very well with customers and worked with usaa

Jo
Review №15

Top notch professional service.

Je
Review №16

This shop is top notch! They did a great job recently on some repairs my Grand Cherokee needed. Everyone kept me in the loop on its status, and they all went the extra mile to address any concerns I had. Roger really does have a great shop and will make sure everything is done right. I highly recommend this shop....great group of people!!!

Ni
Review №17

Terrific company that does excellent work! My car had damage to my fender and bumper and looks fabulous! The people are professional, very kind, and very accommodating!

Ch
Review №18

I had some bodywork done by Altra Collision. I worked Mr Roger Douglas, his shop did exceptional work and went beyond and above expectations. Thank you again for the great service, timely updates, and great tips moving forward with my vehicle.Do yourself a favor and take your vehicle to these guys! Took great care of my vehicle!

St
Review №19

They do some mighty fine work there!

Vi
Review №20

Great service. Attentive staff. Answered all my questions and still continue to give me excellent service

Jo
Review №21

Roger the owner is awesome! Been here before back in August 2018 & these guys rocked the repair both times! Brock keeps you updated along the way! Via text message mode! They are fast do great body & paint work! I have been here 2 times in the last 4 months and the extra mile they go on their work has been prefect! They wash the car prior to return! They armor all the tires even before return! They work with insurance company with no worries to you! The vehicle looks better than new!!! I would take my collector car to them to do work, enough said!!!! Take it to them!!!!!!

Cl
Review №22

They did an excellent repair on my car and the staff was amazing. Really good people and family owned which is a big plus in my book because I know that they care about doing things right. Thank you so much again. My car was also really clean when I picked it up.

Da
Review №23

Friendly, honest, trustworthy and fair. I would recommend this business to ANYONE needing auto repair work. You leave knowing you got a fair shake and great work. This is a business (auto repair companies) with which I have always had trouble. These guys you can trust. Go there with confidence.

Ja
Review №24

I cannot emphasize enough how positive my experience has been working with Roger and his team. Integrity is the key and theyve got it. Always friendly, always communicating, always willing to go the extra mile to provide the best service possible. And not to mention how well Roger works with the insurance companies. I dont know how he does it, but he is the best!

Da
Review №25

These men have gone WAY ABOVE AND BEYOND for me, a first time client. I am so thankful that, as a female, I did not feel taken advantage of. I will RECOMMEND them to everyone that asks about body work! Brock and Casey are professional and to the point. Thank you guys!

Je
Review №26

Brock was very friendly and told me that it was damaged good the my car from my car accident yesterday.

Mi
Review №27

Amazing!We came here from an insurance claim. Amazing body work and such great service. Been back twice for little items with loose panels and Altra has fixed them like they were nothing! Love this place, will come for any and all body work. Highly recommend!

Mi
Review №28

These guys are top notch. I went to them due to a car accident to get repairs. They were friendly, efficient, and upfront. I was extremely pleased with the work that they did on my car.I didnt choose them, I only went to them because they were who the other persons insurance company used however if I ever need work done in my car, I will 100% without a doubt go to them.You will not be disappointed. Old school family values and honest service.

Ad
Review №29

I am a local insurance agent that refers clients to Altra as well as my family. I have never had a client unhappy. I have many options and many body shops that knock on my door daily to try and get my office to refer clients elsewhere. I will not. My relationship with Altra is going on 10 years and I will continue to send business to Altra. They do not give or offer me any incentives to refer business. They are a solid shop that does some of the best work I have ever seen.

Me
Review №30

They have the best and most dependable service. They made it so easy for me to get my car repaired, they even arranged an auto rental while the repairs are underway. Dont know what I would have done without them. Absolutely the best in communications!!!

Da
Review №31

I went to Altra recommended twice over after I was rear ended. Brock was super friendly and personable but still professional to deal with from the start all the way to the end. I had even went to 2 other places for a quote and neither of them made me feel as welcome as he did, I highly recommend them!

Je
Review №32

This is the first time Ive needed a body shop and if I need body work in the future I will definitely come back! They did great work and Barak was excellent at keeping me updated on the process. I work in insurance in claims and get complaints all the time of shops not communicating time frames with the vehicle owners. So I anticipated there being hiccups. I was pleasantly surprised at how seamless the process was. I would highly recommend Altra Collision.

Da
Review №33

Great service, minor issue with repair, they fixed it in 20 minutes. Been there twice, good place!

Ro
Review №34

These people treated me with respect they were very nice very helpful and got me on my way very quickly. I would recommend them to anyone as being treated nice is top priority with me I would definitely go back

Do
Review №35

I have to say that if you need body work done, this is the place to go. No fake reception here. The job was done before scheduled time, and they exceeded our expectations. Not only did they do the repair work, our car was washed, cleaned and our tires shined. Definitely without a doubt a great experience from inception to finish. Thank you!

ju
Review №36

These people are wonderful and very professional. Kept me informed by text msgs how they were progressing with my car. I will always go to them for my car fixes.

Da
Review №37

Very disappointed ☹.I do not recommend it. While they were taking part inside the door they break entire door handle and never repaired it. When I came to pick up my car Roger never mention that. When I pull door to close it handle came out right away. Also door has big pop when I open now.Before door used to close by itself but now I have to do 2 to 3 times to close it. 😏.They did not do job they suppose to. Its your money so you need to take where they will do better job.

Ri
Review №38

This place has great service and clear communication. Everyone was super efficient and traded fair with me. They offered me aftermarket parts when they could and saved me some dollars. Will update when I get my car back. So far I highly recommend.

An
Review №39

Brock was extremely helpful and knowledgeable. He explained everything in detail. No question was left unanswered. They were willing to accommodate my late schedule and provide me with excellent customer service after hours.

Gr
Review №40

I took my 1999 Mustang GT to Altra to fix the damage from when I was rear ended. My car was returned to me in a timely manner and in better shape than when I dropped it off. I would recommend them to anyone that wants quality work.

De
Review №41

We took a work truck to them that needed a new drivers door. They got us a used door and installed it. The door was perfect! It blended right into the truck and looked original. Thank you!

Bl
Review №42

This place is legit. Friendly, flexible and about the customer. I highly recommend these guys. Car looks great!

Ch
Review №43

Awesome company and great service! They have done work on several cars of ours, always fixed right the 1st time.

Do
Review №44

Its everything it says it is. Very respectful of my money. Rental car wthin 15 minutes.

Th
Review №45

Ok this is the place for any kind of body repair not just collision. They will take care of you. Honest and up front.

Na
Review №46

I just took my car for a estimate. Excellent service and honest to perfection. Roger will take my grandson to college and pick him up when it is done. Unbelievable!

pr
Review №47

Awesome service and very honest estimate. Great work car looks like new

We
Review №48

We were sent to Altra Collision by Piccione Custom Paint & Body next door after a car accident. We had little to no communication from them, aside from their app which informed us when the car would be ready. On that day we went to pick it up and no work had even been started. After several weeks of our car sitting around with no work being done, we ended up towing the car home. To add insult to injury, our gps and radar detector were both stolen from the car while at Altra.

Br
Review №49

Great shop, with extremely nice people. They have always taken care of me and my family with no problems...

Ra
Review №50

Great work, stayed in contact with me during the whole process. Felt like they really worked to try and make things exactly the way I wanted it

Jo
Review №51

Awesome communication, and did a great job on our collision repair. Would absolutely recommend Altra

Me
Review №52

Guaranteed work and prices comparative and beat competition

Do
Review №53

The shop was very professional in all aspects in the work they performed for me !! Very fast turn around on the motorcycle work I needed done !! Highly recommend them for any bodyshop work that you may need done !! Thanks Roger & Crew !!

la
Review №54

Best body shop in town. Efficient and honedt

Al
Review №55

They fix my sister in law perfectly, after my brother crash it.

Cl
Review №56

Good place to get your car fixed

Ll
Review №57

First class job

Ch
Review №58

Top rated in my book!

Ke
Review №59

Auto body shop. Free donuts and coffee

Ge
Review №60

Had my rental car keyed and they buffed out the scratch at no charge while I waited!

Du
Review №61

Good, reliable service.

Jo
Review №62

Best in town.

Information
16 Photos
62 Comments
4.6 Rating
  • Address:16628 N 32nd St, Phoenix, AZ 85032, United States
  • Site:http://altracollision.com/
  • Phone:+1 602-424-8137
Categories
  • Auto dent removal service
  • Auto body shop
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:7:30am–5:30pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations