First time here. Had hard time finding. I called store to find out exactly where they were located the worker directed me to the store better than Google did. When I arrived he greeted me. He was very nice and professional. I received my equipment in a timely manner.

The staff was friendly and professional. One salesperson was helpful enough to get me back to my bus stop. The only drawback is that this location is very difficult to find.

Under staffed and no queue! When I arrived, only two employees, one who just got in around 115 PM ! There was no sign up, or queue or way of establishing why you were there. I was picking up FIOS equipment, already paid for. Took 35 minutes for one of them to ask, they broke into an existing customer to check me out, which took all of 90 seconds. A lady behind me had equipment to return, another 90 second transaction. She had been there 25+ minutes when I left.

The line was 12 people deep, with one very efficient and patient employee. The line moved fast and I got the router I came for. Felt badly for the employee being alone, yet he was wonderful!

So I just want to say Lawrence is amazing!!! I was looking for a car charger and nothing worked and he was nice enough to charge my phone for me. I was stranded without my phone and he literally saved me!!! And he convinced me that I need to switch to Verizon, so I will be considering it. But he is an absolute gem and very knowledgeable about the products. Thank you Lawrence 😊

Shamika is seriously the BEST. Most experiences at Verizon especially in the past have been stressful, frustrating, and unpleasant and she made it so easy and stress free. It was also super quick and she’s SO helpful and knowledgeable. Overall great experience, highly recommend her!

Fast and friendly service. Very clean inside and out around the grounds. I went to return modem..... and was on my way in about 5 minutes.

Lawrence was an excellent and knowledgeable sales associate. He was extremely helpful when I was there to purchase a new iPhone. He took care of all my needs from purchasing the phone to helping me choose and then he applied the appropriate screen protection product. He answered all my questions and made sure that the phone was up and running before I left.

I didnt end up purchasing a plan here. They had some nice phones but wasnt happy with the plans. Im much more partial to T MOBILE if you ask me. In fact, I dont like Verizon Fios either for Digital On Demand TV. Xfinity is a million times better. Verizon needs to step it up or find a new game in my opinion.

Thinking we were upgrading our phones and service, we were sold Sumsung Galazy A425G cellphones at a supposed great price. However, if the phone cannot detect 5G signal attempts to make a call results in warnings that your phone is not connected to a network. Neither can texts be sent or received. This happened in metropolitan Philadelphia a mile from downtown. Worse yet phone calls or visits in dealing with multiple Verizon agents not only failed to point out this shortcoming of the phone instead offered a variety of solutions, none of which worked. Even though we have been verizon wireless customers for more than a decade, Verizon convinced us to go to T-Mobile. It appears that they were pawning these phones off onto unsuspecting customers. It was a nightmare. If able would not even give them 1 star.

Returned Wi-Fi route, was quick and easy.

Fast and curtious and helpful. I returned equipment for my Verizon fios . they only took back the actual boxes because of the coronavirus . they cant take back remotes and the cords so i had to keep em.. Smh

Its a drop off spot to drop off your equipment customer service representative handled it excellent

The guy Lawrence was very good and knew his job. Everything was smooth. My husband and I are happy with the service we received.

Lawrence was great. He helped me with an order for new IPhone 12 Pros and then helped me set them up the day that I picked them up. The transfer of all kinds of data including apps was initiated and completed quickly. The apps continued to download after leaving the store because the versions for the 12 Pro were very different than the versions for my 5C. He was great .. very calm, pleasant,and polite.

Nice location, I went to get my router, owner was very helpful and very professional.

Could not help me. All I need is a service person to install my wifi. I think I will return my equipment and cancel my account.

Staff helped me quickly and courteously.

Harry was incredibly efficient and helpful. Sorted through several glitches to ensure that I received the right phone fir me. I highly recommend Harry!

They were excellent. They fulfilled all my phone needs.

Nice arrangements, but too far from me. Doesnt look like that picture right now. All boarded up but open. Nice, efficient,and professional associates inside. Very quick service, had to be since it was desolate when I was there. Been there couple timesonly to either get or to turn in the set top boxes, last time we returned the boxes, going to cut the cord!

The line was long but everyone was socially distances and masked. There was only one person working but he was very polite and did his best to help everyone.

It was fine. I was there to return a set top box. Downsizing.

Absolutely amazing place to get your phone serviced. Joe was incredibly helpful and fast with his customer service, as well as kind and knowledgeable about our options while upgrading. I would come back any day to get help from him. My trip was super quick, efficient and painless. I would recommend this store and Joe specifically to any acquaintances in search of assistance from Verizon.

Worker was very courteous and helpful.

I was moving and terminating my Philadelphia equipment.just a drop off but all went well no problems.was quick and efficient.

The only reason I give this Verizon Authorized Retailer-TCC a one star was due to awful and disrespectful customer service from Mike (I couldnt tell you if that was his real name and he didnt want to disclose his last name when I asked him). I went to this store on the 19th of December 2020 at roughly 1 P.M. I remained calm during the whole conversation exchange and I was thankful my wife was present to repeat what I had said, since he didnt understand me. He spoke to me as if he didnt understand me, and I remained calm. We were having issues activating 5G sim card which was ordered online from Verizon, and we told Mike, We bought it online from Verizon. Mike told us, To go where we bought it to have it fixed. As you can imagine the conundrum of going to the location online to have it fixed. My wife then asked, Where is the official closest Verizon store? Mike responded, Downtown. Then my wife asked, Is there any place in the Northeast? I dont want to go downtown, the traffic and parking is crazy. Mike then said with attitude, Well, if you want to drive 45 minutes on the boulevard and get into an accident and die go right ahead. After that statement, my wife asked him, Whats your problem? Mike said, You got an attitude. My wife then said, What are you talking about, I was just asking where else to go. My wife replied, You have terrible customer service skills. Mike responded with, Do I? Do I? Goodbye.Me and my wife are both middle aged, and I wouldnt recommend sending anyones grandparents here to be disrespected by someone who doesnt care who you are or how polite you may be. I was bewildered and astonished that the exchange had occurred. The manager/supervisor was not present at the time, at least thats what I was informed from Mike. Needless to say, hiring someone of that stature under the company of Verizon clearly indicates the type of behavior that they condone.

I was in dire need to upgrade my old iphone 4. I went to Verizon on columbus blvd.I was greeted by an associate named Lawrence. He was kind, courteous, & professional. He offered exceptional customer service & answered all my questions. He went above and beyond by helping me pick out an otter box, and a screen saver. He even installed them for me.As a direct result of Lawrence’s customer service. I will always come to this store.

I visited the Verizon store yesterday to swap some equipment. The experience was by far the best I have ever had in a retail environment. I dont make it a practice to write reviews, but the service that was provided to me was outstanding and worth sharing. Its clear that Total Customer Satisfaction is the goal of this location and they clearly achieved that during my visit. If I need to visit a Verizon location in the future, the Columbus Blvd location will be my choice!

I wanted to Compliment Shameika on her Outstanding Service. She was working alone and multitasking doing a Paramount Job!!!! Her Professionalism was just PHENOMENAL ALONG WITH HER MANNERISM!!! She had several people getting to each one of us with completed Service while attending incoming calls. She was AMAZING! I can truthfully say I have not had such Great Service anywhere!  I had to make sure She was recognized for A JOB WELL DONE. SHE IS OVER THE TOP SERVICE!!!!! Just hope your Company Appreciates this motivated YOUNG Lady!!!     Ty Ms Terez LandOn Thu, Jul 23, 2020 at 12:59 PM,

Ness here to get help and after waiting 20Minutes (not a problem) and just as I started to get help the employee answered 3 phone calls instead of helping the person they started to help. If you want better service go literally anywhere else.

Joe was so awesome! It felt like my family & I knew him forever! He got my 4 daughters & I awesome deals on new service & phones. Hes also hilarious! His female co-worker (I forgot her name) was awesome too. Great customer service!

Dillon is so patient and professional! Made my upgrade and got my new iPhone and put on my case and screen for me. I will be back every time I want a new phone. Dillon also just cut our bill almost in half by going through our bill and taking off things we didn’t need. Joe was so supportive, helpful and so funny! He Kept us laughing and motivated to buy all the things we need.

They dont have anything in stock. Useless but the man was nice about it.

I want to give shout out to this Verizon store. Joe was so helpful and patient helping me with my new phone. He actually sat there and troubleshooted all issues that were important to me. I would recommend this location to anyone. The store manager Zach was also helpful. They deserve more then 5 stars.

Zach was very helpful in getting my FiOS equipment swapped out. He also told me about their great charity programs to help children. I donated $20 and feel great about helping a great cause. This store and their staff is excellent!!

Joe C is amazing! He helped me change phones and update the new phone 100%. He is personable and has amazing follow up. Very patient with a process that is frustrating for customers. One last comment, Joe was able to keep the flow of customers moving, during our transaction without anyone feeling neglected. Kudos and thank you so much, I am glad I came to this Verizon location.Sue B

All Good..Excellent customer service

I started a new service with Verizon yesterday and went to pick up the new router. As you can imagine, due to Covid-19 the store was operating at limited capacity but people still need their services provided. Luckily Joe C. was on the job. While getting me set up, he encountered an error message in the system hat he had never seen before. Nevertheless, he sat with me patiently as he continued to field multiple phone calls from other customers throughout the duration of my visit. He displayed excellent customer service skills, multitasking proficiency, and a dedication to problem solving. Not only did he ultimately handle my internet issue but he also spoke to a customer service representative to ensure that I would not have to make another trip back to store. Joe is an incredible person who Verizon is fortunate enough to have manning their store during these trying times. Thanks again Joe!

Alex was friendly and extremely helpful

Lawrence is amazing! Helped us get our new phones, he was realny patient. Thank you! We will definitely be back!

I walked into the store to pay my phone bill. The associate was on the phone walking all over the store. After five minutes of me standing there he asked me what I came in for. After I told him I wanted to pay my bill he told me to use the payment kiosk. I put $300 in cash. 48 hours later my bill is still not paid, customer service is threatening to turn my service off, and I have received no assistance. Customer service said they can no find the transaction. Now I am out $300. Thank you TCC

As a long-time Verizon phone service customer, wanted to share the worst customer service phone experience Ive had in decades. Had an insured iPhone that died, and was given totally wrong information by their sales rep Anthony. He assured us that we could have the replacement phone delivered for pick-up at their store. Wrong--had to take a day off work to sign for the delivered phone ( FedEx dropped the phone in a marked package on our stoop and ran, vs getting my signature). Anthony said we could do an early upgrade. Wrong--When we came back to turn in the phone, Sebastian the rep said there was nothing he could do. Paid full price for the phone, had to use another family members upgrade, and still have to pay for the old replacement phone for 10 months. Didnt even get a break on a screen guard price. Next phone issue, our family will switch carriers-thats the only way to get a discount now.

Dillon & Joe were amazing! Helped us get our new phones and gave us A1 service & some good laughs! We will definitely be back!

I was in your store and Joe C helped me find the perfect phone for me. His knowledge and customer service was beyond expectations. I would totally recommend visiting this store if you were to purchase a new phone. Total WOW experience. Super friendly and super easy.

Super quick easy and painless. Dina was great and got me in and out with all the information I needed after opening up a new plan with Verizon. Thanks again!

Joe went above and beyond what customer service is about! Explained all my options and was extremely helpful in downloading and transferring my data. If he was my employee I’d give him a raise! I would highly recommend coming to this store. A+++

Good service. Very sharp sales personnel.

My prepaid phone was no longer. Zach was very helpful in getting me a better plan where I will get a bill in the mail and a great new Samsung phone. The staff there is knowledgeable and friendly. I highly recommend them!

Experience was great. Had a very smooth transfer and phone upgrade situation. I feel very informed and would recommend this store.

Sebastian is beyond helpful!!! Until him the entire Fios process was pure hell. I was given a million different answers over the phone and online and nothing made sense. UNTIL SEBASTIAN ANSWERED ALL MY QUESTIONS BIG AND SMALL! HE IS SUPER HELPFUL AND SUPER GREAT and didnt make fun of my dumb questionsSkip going online or over the phone and comehere in person and you will be very happy!

The agent was not helpful. We got the internet but they automatically switches our plan to the highest plan even though we asked and agreed on the lowest plan. Also they were super iffy about the promotions. Try calling customer support and we were on the line for hours and nobody picked up.

Zach was great. Super helpful. He helped save my parents $100 a month and guided me thru a process that is challenging to most. Very knowledgeable and best Verizon experience I’ve ever had.

The agent was cool, calm and collected.. She knew her job and was able to multitask by helping others with questions or Box returns getting them in and out!!

Great experience. Lenny really made sure everything I needed was taken care of before I left.

Zach the manager is incredibly knowledgeable and helpful! He made what could have been a difficult experience into smooth sailing and I am thankful for his help! Customer service is a priority at this location.

Once again Joe saved the day! The best customer service ever. If you have any questions or concerns ask for Joe. He is an expert and the best Verizon employee I have ever come across.

I would go out of my way just to hit this store over others in area. This was the best verizon experience ive had. Joe and the rest of the staff were extremely well educated on the products and the custmer service was outstanding. I was in and out with a brand new phone in almost no time. Everything from my old phone was transfered in a breeze. I highly recommed this store.

First of all, My service was excellent!! Most of all, the wonderful gentleman who helped me was excellent. He had a very nice way about him! His name is Abe. I was very fortunate to have him explain my new phone in detail. He made me feel very comfortable. I wish I could come in contact with more people as thoughtful and helpful as Abe. He is a real gentleman and a plus for your company! Thanks Abe for being such a wonderful person!

Service was terrific and very informative, friendly and helpful. I will definitely be referring my friends and family to this store

I have an android that got stuck on Bixby speaks. It wouldnt shut up! Every time I touched the screen it spoke, so frustrating! Zack had it fixed in 30 seconds. He and the staff are so awesome! Definitely buying my next phone here!

Helpful, friendly staff. Shout out to my man with the hairless cat - thanks! Quick 10-15 mins -> New phone - who dis?

The service was terrible

Zachary was kind and had great recommendations. In and out in no time after a terrible day!

Came in and received a real unwelcoming approaching by the lady behind the counter.I was kind of ignored by her, she didnt even tried to help. I felt so unwelcome that I left.Maybe it is me being a white trans was the issue.

My husband and I visited this store 12/23/2019. We were greeted immediately by Zach as he helped another client. Unfortunately, the phone I wanted was out of stock (not a reflection of their stock, it is out everywhere) so of course I got the next one up. But Zach informed us of the BOGO $700 off, $200 giftcard for switching and that my husband has been missing out on a $25 discount per line each month which totally negated the cost of the up-sale. My husband failed to back up his phone so we were in their for hours but with the friendly staff, free parking and nearby stores the time went quickly.

Came in to get internet setup Zach & Joe made the process very easy for me they were very helpful and friendly I would recommend the service to anyone!

Bryant greeted me immediately as I walked in and helped me with my phone problem. I would definitely recommend this store! So happy with the results! Thank you

The staff was great, especially DIA who made the whole process of replacing a damaged phone fun. I would always choose this store over the one in Center City. There is less of a wait and the staff is superb... and parking!

Super speedy and friendly. Satisfied Fios customer!

Young white kid was to lazy to show me how to operate the pay machine and began to bad mouth when I told him he was lazy. The 21 century kids need to wake and learn how to respect people. He really took me out of my character. He did the same thing to and older white gentlemen before me. Race wasnt an issue just lazy and a lack of respect . Then had the nerve to be eye balling me as I left when hes 140 pounds soak and wet. What a character. Ive always had pleasant experience going there until I met that lazy big mouth employee of yours

After spending nearly half an hour waiting at the store in Center City, I decided to give this one a try, hoping for better service. I got fantastic service. DIA was wonderful. Friendly, intelligent and helpful. Go here! Plua they have parking!

Joe and Zach helped me out and did such a wonderful job. Top notch customer service!

Returned my FiOS router to Diamond. She greeted me with a smile and invited me to her computer desk. There were only 2 employees in the store - Diamond and a new trainee - however, the store was clean, organized, and the atmosphere was calm and friendly. My transaction took less than 5 minutes. Diamond was courteous and cheerful.

Shamika was such a great help! She took the stress of getting a new phone and made it a non-issue. Im loving my new G8 ThinQ. Thanks Shamika!

Bryant in Verizon was extremely helpful, polite and knowledgeable about products. He also helped with with fixing my plan to benefit my needs. Five thumbs up!

With I friend.

Zach was awesome. I had a great experience, everyone was friendly and helpful I highly recommend

Shamika was extremely helpful and pleasant! Made the process quick but thorough.

I have had two very bad experiences with this location. I never intended to go there again after the first experience but had to due to location and my need. The first time I was told I was being given something when in-fact I was being charged monthly. Both items I never even used because I had no need,and one is still in it’s unopened package. A year later was contacted by a collection agency. I had no idea what they were talking about and had to get Verizon to help me figure it out. The sales person misrepresented (LIED).My second experience was two weeks ago I returned a phone. They knew I was coming in and the salesperson was there. There were 3 employees in the store and they told me no one there could do a return could I come back. Only when I sat down saying I would wait for the manager to call back did the salesperson asked me for my card and made the return.The attitude was I was the problem. They, all 3 of the employees, LIED, saying they could not do an exchange when they could.This is more than bad service, this is out and out deceit. Then the fact that I returned the phone never got to Verizon and I received my bill with the charges for the new phone. I spent about 45+ mins while Verizon tried to straighten it out and although they know I returned the phone, spoke to Verizon about it they insist I must go in and speak to the manager. I called, asked for manager and was told he/she stops in now and then. I told them I need to come to deal with this problem and have to speak to the manager so how do I know when he is there. Person said call tomorrow and see. Extremely poor service. It’s not even service.

Great service! I was in and out with a new iPhone in no time. Thanks Zach

This is NOT a real Verizon store🤦🏾‍♀️ What a waste of time!!

Definitely the most inept Verizon location I’ve come across in terms customer service in my 15 years of owning a Verizon phone. All 5 workers I spoke with gave me a different answer regarding my very simple issue. Not only that, a manager was never available between the 4 times I called and 1 time I went in store. Now I have to waste even more of my time going back again because I have to coordinate with when a specific person is working. Are you kidding me? Once I get this issue resolved I will definitely be taking my business elsewhere.

I really only ran in to use the machine to pay the cable bill... But the couple of Verizon stores Ive been to the employees are very courteous and helpful, even if its only for a minute, lol.

Sebastian was extremely helpful and patient! Great experience.

Miles spent over an hr helping me transfer my info and went above and beyond making me feel secure with this phone. Well with the trip!

Called to inquire for a phone. Lady associate (refuse to give her name when i ask) rushing and do not give me details on the phones im asking. She say’s she with a other customer. Im like why help me if your with a other customer. Smh. And when as her name, she hang up. I should’ve read the reviews first before contacting this verizon wireless store.

Very helpful staff and very safe

The bill never ends up being what your signature agreed to. It suspiciously doubles.

I have a galaxy j3 phone and the voice from my end does not work a common thing with that phone. Having been a recent amputee i aent my sister and brother in law to change phones Verizon gave them a hard time as a result im typing this on a phone I cant talk on.this horrible experience has me never wanting anyone to have to deal with this company again

Zach and Joe were great!!! such good service! :)

The guy name Joe was really helpful.

I love Verizon

The female was very professional and helpful.

I worked with Shamika Jul 19th 2019 to sign up for Verizon prepaid plan and port over my existing number. After over an hour of fumbling, the end result was non-functioning phone and suspended telephone number. While troubleshooting she reset my network configuration and put my new SIM into her personal phone. The end result was suspended account (due to, according to Verizon, her using a lost or stole device no less), and a number I could not port out. After 24 hours of technical support, 2 visits to a Verizon store, switching to postpaid plan and lots of grief, I finally was able to get cell service. Shamika simply stated that she did everything correctly, my phone is the culprit ad gave me a tel number for Verizon support. To be fair, I was offered a refund.Im at loss of words to express just how unprofessional and unpleasant the whole experience was, walking into a store with a working phone and leaving with a useless brick. Needless to say, avoid at all costs09/20/2019 updateNot having received the promised refund, I opened a dispute with my credit card. 3 months later, the CC wasnt able to resolve the dispute and I decided to go to the store one last time. Worked with Sebastian (who tried to be helpful), who waited close to 30 min for override authorization from his manager Rodney, authorization that never came. Apparently the manager is never there, nor does he respond to his employees for extended periods of time. No refund, adding insult to an injury, and another hour wasted on this process.If you werent sufficiently warned (avoid like the plague) by the initial review, I think think might do the trick.

Too expensive. You can find better deals at other phone stores

Nice customer service,great reps and the wait wasnt long

I have been standing outside for almost a half hour waiting for this place to open, and nobodys here yet. This place needs more reliable staff members

Smug workers. Told me theyd hold equipment for me and after I arrive at the store they tell me I was never told this. Didnt even try to help either. I wont be coming back here again. Experiences like this make people switch.

This place is amazing! Great staff! They sell everything for your Verizon wireless and Fios needs!