Arrive on time at service center, made me wait more than 20 minutes for some to acknowledge me. It never happened so I left. Use OutWest Garage instead.

This service department is very courteous and efficient albeit super pricey like most dealers. But the friendliness of the employees is amazing.

Very positive place thank you

Katie and the service staff are amazing. They are so patient, kind and understanding. Car repairs can be scary, but they really go the extra mile to provide excellent service. The repairs are always good and they navigate the extended warranty I got very well.Thank you Hansel Honda Service Team, you are so helpful!

Going here for years, they never done me wrong.

Petaluma Honda has the best service dept. in the area. I would recommend it to everyone!!!

Friendly service and efficient. Appreciate the free shuttle.

Update! I suppose you get what you pay for (sometimes). I went in for a routine oil change and tire rotation, but also needed the skid plate at the front of my car reattached. No additional charge for labor and parts (fasteners) only cost about $14 so saved ~ $165 in labor. **Update

This place is one of my favorite places to go because the hospitality is amazing there has cookies and lots of popcorn and they have a phone charger with every cord you can think of

Helpful team members

I’ll start with the fact that I never leave bad reviews, I’ve worked retail for 6 years and for the most part I try to give everyone the benefit of the doubt, and I’ve had all my car work done at Hansel Honda since I moved to the area 4 years ago.My service at Hansel Honda changed that.I left my car to have the battery replaced, with sweet friendly service. Came back right before close to pick up my car. I find that the IMA light is now on, the radio won’t turn on, and the acceleration of my car HUGELY lowered. (To the point where getting onto the freeway was difficult)I call, and was told no problem, bring it in tomorrow morning.So this morning, I drop my car off to be fixed. I’m warned that it’ll be $165 to take a look. I was open that I was not pleased with this, as that part of my car was working fine on the way there (i listened to the radio and had no problem getting on the freeway before my car was serviced, so I am certain there was nothing wrong with the IMA battery.) she told me no problem, if it was their mistake it would be free, they’ll just have to see. I left my car there for the day.I just picked it up again (for the second time) and was told that the IMA light was on when I dropped the car off originally, and that the mechanic noted it, so I’m responsible for the $165 in labor to fix the broken fuse.Here’s where I call bullshit.1. If the light was on when I came in, why wouldn’t you tell me and fix it the first time? This makes no sense. Why would you replace one battery, NOTICE that there was another alert light and that none of the electronics work, and not say anything when I pick up the car?2. I listened to the radio and drove on the freeway to my initial visit. This means that they couldn’t have been broken. I also would have noticed 2 large alert lights, and would have asked them to fix it the first time.I’ve honestly never been more dissatisfied with service in my young life. It is completely unbelievable to me to charge a customer for a mistake that happened while the car was in their possession.I asked for some form of proof or anything that the issue had already occurred and their response shows that it’s simply my word against the mechanics. I just cannot buy that if the mechanic noticed it upon initial inspection why in the world would they not call me and offer to fix that?I’ve never been this customer, but I am certain that I will never be returning to Hansel Honda. I feel so scammed, and the whole reason I went to a dealership was to avoid being scammed. Lost a loyal Honda customer today.

This is just the BEST service shop for my HONDA. A loyal customer since 2000.

Excellent service, and follow-up.

Excellent and fast service

The service was quick .

Very good places