Quick service and a good price! We made an appointment a week out which was the soonest we could get in anywhere for an oil change and tire rotation. I dropped the car, went for a walk, and returned at the time they said it would be done and it was done. Thumbs up from us!

North Bay always goes above and beyond to help, even when I just need my tire pressure checked. I highly recommend them!

Love these guys. Just general maintenance but I recommend them for all your vehicle needs. Honest and smart.

I have been going to North Bay Auto for decades. I keep going back because I completely trust them in every way. They are professional and very competent. Yesterday I bought tires from them and received the best price possible. In addition to installing them, they did a quick maintenance check and noticed an issue with my brakes that I had been ignoring for months. They also reinstalled a protective seal to the underbelly of my car with no charge to me. I feel very well taken care of and have complete confidence in them! They have taken care of the last four cars I have owned and I will always be faithful to them.

From my call to make an appointment to picking up my car . This place had me feeling good . Not once did I feel like I was getting any thing but the truth or felt like I was being sold on what my car needed . It was very clear and professional with no surprises. I’ll be making sure that Northbay automotive gets all of my future business when it comes to taking care of my vehicle.. I couldn’t be happier with them.Thank you Don, for the great experience!!

The manager was very attentive to all that I had to say about what I thought the car needed. He was courteous and professional at all times. He gave me his word as to cost and time of completion and kept it.

Had a vehicle serviced with an AC recharge. It was leak checked, $280. 3 weeks later it had all leaked out . I was told the the leak was found and tightened, the. Recharged again for $250. You guessed it, 5 weeks Later no AC again. Took it back they said the seal was damaged and I needed to pay for the seal change and AC again $280 but it was now guaranteed. I believe it should have been on the house for the second 2 visits due to the they should have found they leak on visit 1 and visit 2.

This is a place to go for my volvo s40. Very kind and very honest. Great experience every time I have to do scheduled maintenance. Give them a try and you werent regret it

They were great.did a great job..truck runs awesome!. I would highly recommend them.

At first, I was very excited to bring my Subaru in to this establishment as I heard many good things online and felt confident. I was bringing it in because my car was randomly overheating. The initial meet was very nice and I was excited to have my car worked on. I brought it in around 11 and did not hear anything back til around 4. When they called, they said they couldn’t find anything wrong with my car, said they would replace my thermostat for me. When I received my car back after spending $460, my check engine light was on, and the car was running unbelievably rough. A lot worse than it was when I brought it in. I immediately called and asked if I could come back in. They did not charge me for this which was nice. When I received the car this time around, the battery holders were just sitting on top of the battery, not holding anything in place, the coolant cap was not on, and it just felt like there was a lot of incompetency for $460. Not to mention, my car is still randomly overheating, so the initial problem is still a problem. I could have done all of this on my own, a lot better too, and really just feel let down as I was relying on using that car for the weekend.

Called with a problem and Don fit me in and I was soon on my way. They always provide amazing customer service.

This place had the best cheeseburgers I had the jalapeno cheeseburger with pepper cheese and the meat was so juicy and tasty and the sweet potato fries to die for definitely recommend this place

Great! Don (I believe that was his name) was efficient, friendly, and helpful. They got my car done in roughly 90 minutes for a very good price.

Very high quality and friendly customer service. Was not crowded and made availability for me very quickly . Would highly recommend!

Professional, honest service and fast.

On time, thoughtful service

July 2020Northbay Automotive at 929 Petaluma Blvd S, Petaluma, CA 94952 has once again out did itself in service! My scheduled appointment worked around my activities with ease.Don knows my vehicle and is always ready to give me outstanding service.I dropped my vehicle off and before I walked home Don called to say the work was done.Northbay Automotive is honest and trustworthy!Northbay Automotive at 929 Petaluma Blvd S, Petaluma, CA 94952 Is a wonderful and trustworthy establishment. Don has been my contact for many years for automobile service. Professional, efficient, honest, and genuinely good describe the folks at this shop.Most recently, I had my truck in for service while I was out of town. Don kept in contact with me throughout the day! My truck was repaired under warranty and was made available upon my return after working hours.Honesty and integrity is how I describe Northbay Auto. Don and staff do a yeomans job!Thank you for great service.Post dated for service on 28 April 2020:The team at Northbay Automotive is outstanding!I called with an issue and Don told me to come right in. He would squeeze me in as soon as possible. How great is that! What fantastic customer service.Everything was explained clearly including an estimate of time for completion.John came right over to evaluate the issue and recommend parts to be ordered. This was an incredible use of time. John continued to complete other work while the parts were ordered and awaiting delivery.A call to inform me that my truck was ready and no surprises in the cost.I highly recommend Northbay Automotive!

Accurate diagnosis and repair. Very professional. Thank you.

Very helpful Staff ...Don my service advisor was great...they were very upfront with everything

Our 2008 Volvo has been a regular here since we moved from the East Coast 4 years ago and needed an inspection for California registration. Whether a simple oil change or a more complex motor mount replacement, they know our car, can fix it, and do so cheerfully, quickly and at a reasonable price. It is so nice to have a local place we can trust so we can avoid the dealership as much as possible!

Excellent service!! Very informed technicians! Super reasonable rates! Highly recommend!!

This is the second time Ive taken my sweetheart car( 2008 Volvo v70). To them. Made an appointment, they looked her over fixed what was wrong, and got her back to me. I find them honest, trustworthy, easy to talk to, and not charging me for work that didnt need to be done. Being retired I will be using them for all of my car needs. TOP NOTCH!!! M Webster

Wow what a pleasure to work with these guys. Thorough honest and genuinely nice people. I would highly recommend them.

The car was towed in around noon and I was out of there by 3:30! The waiting room/office was the cleanest Ive seen in just about any repair shop. The reading materials were varied and there were enough for multiple customers. They were also quite nice about accepting a check from me because my SSI check wasnt going to be deposited until late that night. And, if youre hungry, theres a very good diner next door that closes at 2pm.

Very happy with our experience with Don at Northbay! We had a vehicle breakdown on a Sunday and had it towed to their shop. They worked us into their schedule and had the truck fixed by end of day Monday. Thank you!

New customer to Northbay Automotive and very pleased with my first service of a lube and oil. They also called to my attention a mechanical issue that will need care in the future. Very nice folks.

I had a check engine light on and the car was idling rough so I called Mike the night before and although he was very busy, he told me to bring it in the next day, and he would have the mechanic get to it before end of day. He did and when I did pick it up, it was running fine.Ive been using these guys for 20 years and have always felt like my business was important to them and they did a consistently great job.The independent service centers always have a higher bar to climb and Northbay does it very well.

Having your car break down while out of town is stressful but the staff at this shop made it as easy as possible. I got some good advice about driving there before I got there.I arrived at about 2:30 and they had the problem diagnosed and fixed within 2 and 1/2 hours. I was expecting to have to leave my car overnight so I was really pleasantly surprised. I also received a AAA discount. The staff are very friendly and made me feel at ease.

It’s a great place to get service for your car. The people there are friendly, helpful, and honest. Job well done!

I had a shake develop with my front brakes. I called Northbay Automotive and explained the problem and they told me to bring my truck in so they could take a look at it. Even though they were very busy they found time to diagnose the problem and repair it.I’ve always received outstanding service from these guys.

I brought a Tacoma in for a pre-purchase inspection and they were friendly and accommodating, but they did not catch several significant items. A slow leak in the valve cover should have been caught while inspecting the engine compartment and leaks in the rack and pinionassembly should have been observed when inspecting the underside and shocks and struts. I subsequently purchased the truck and paid significantly to have those items repaired.

The service and communication is always excellent! They do a great job every single time!

Best customer service, thorough and got it done fast!

Traveling and brake light came on. They got me in promptly. Did needed service efficiently and cost was reasonable. Very helpful and accommodating. I may have schedule servicing and travel in future. Theyre that good.

Always an awesome experience! Thank you so much!

Mike and team have consistently delivered honest, reliable and quality devices.

Reasonable price high quality service!This is only place I can trust for automotive service!!

For fifteen years I’ve felt as though Northbay Auto could handle any automotive problem I encountered, and they’ve been particularly handy with the newer Japanese cars I’ve leaned towards. Very reliable and I always feel well taken care of.

Quick service however my check tire pressure light was still on after I picked up my car.

They are always good about accommodating my time needs and are very pleasant to deal with.

Very happy with the service.

I am a new customer of Northbay. My car was sluggish to start and the starter died. I dropped off the car during a Sunday after reviewing the location online, at which point my car died. The next morning, I called and was told I would have a diagnosis on the problem that afternoon.I did not receive an estimate until four days later - a bad starter, at which I was quoted a price of $500 to fix. Upon reviewing repair pal, I found that a similarly priced starter replacement in the area was $300. When I brought this to the mechanics attention, he pointed out the price of the starter, which was $279. Since I had little recourse to get the car back, I paid, but found that the same starter was priced at $60 after getting the car home. Upon further review of the estimate, I found that the price of the estimate had been revised from $237 to $500.While the work done on the car was solid, I cannot condone the way they took advantage of my situation. I suggest that if youre a new customer, you stay away from this location.

I have had many repairs to my Jeep and been very happy with the work they did and the service.

Friendly folks, theyve been doing most of the work on my Ford Rangerd for years. Convenient location, quality work done on time, Im a happy long-time repeat customer.

These guys are amazing; the mechanics are smart, the service desk is friendly, and all are fair and trustworthy. They are upfront and honest, they will never, ever recommend something unnecessary, and you will never feel pressured in any way. On top of all that, you wont find more reasonable prices anywhere. Theres no better repair shop in Petaluma.

Simply the best! These guys are true locals, in that they give Petaluma the kind of old-town service our grandparents expected from their local mechanic. They are knowledgeable, fast, affordable, and trust worthy. They wont sell you something you dont need. And the prices are so good that when I call to pay my bill (when picking up my car after hours), I sometimes forget to even ask for the total, because I know it will always be less than what Im expecting. They service all our vehicles, no matter what model or make, and we even buy our tires from them. Although a bit more expensive than Costco or Big O for tires, we go with Northbay because their service over the life of the tires will far exceed that of Costco, Big O, etc., and in the end is well worth the price.

Honest and trustworthy, you can’t go wrong with these guys!

Always a good experience. They continue to take great care of my car.

Northbay Automotive delivers professional service at competitive prices. I have worked with these folks since early 1990s. Their attention to safety and regular maintenance issues has helped me achieve maximum life of my cars and trucks.Jay Walsh, Petaluma

Excellent

We needed our air conditioning fixed, and Northbay made an appointment the same day. They gave us a quote and then called with a cost of the repair so we knew what to expect. Their customer service was very good... professional, kind and prompt. I would heartily recommend them to anyone needed prompt work on their car.

The work was completed in a very timely manner. All of my questions were answered in a pleasant, friendly way.

I recently relocated to the Corte Madera area for Employment purposes and did not have a vehicle. Northbay Automotive, not only worked within my budget, more importantly the Staff of Northbay Automotive had a Great looking Car for me. Now when its rains i no longer have to catch the bus. Today, Northbay Automotive has me riding in style with a 2013 Chevrolet Impala that runs and Looks Fantastic. They even had a Loaner vehicle i drove to work for Two weeks until my vehicle was all set to go!!! Looking for a car but dont have the money and dont want to drive some beater around? Contact Northbay Automotive THEY WILL HELP YOU RIDE WITH A SMILE!D.Greene

Deja Vu! While shopping, the tire pressure light came on, and worried us. So it was off to trusted NorthBay right away. Sure enough a nail that would have destroyed the tire if we had waited. Dismounted, plugged AND patched and back on the car in a matter of a half hour! The very same thing that brought me here a dozen years ago for the first time, and made me a very loyal fan since!

Knowledgable and talented. . . . .best service possible. They take care of your car as if you were family. . . . .my very favorite auto repair shop anywhere Ive lived.

I was reccomended to go to NB Automotive when my Moms car broke down. Don was great! Found the problem and fixed it within a couple of hours. Fair price and excellecent customer service. So happy to have found a great mechanic!!

Good as always. I switched to here when my other mechanic could not diagnose a problemNorthbay figured it out immediately!

Good work and real human beings, I highly reccomend them

Ive brought my vehicle in a couple of times for maintenance and repair and each experience was excellent. Very professional and took the time to communicate clearly what any issues were. No surprises.

Ive been a customer of Northbay Automotive for 20 years, with 4 different vehicles (Saturn, Subaru, another Saturn, and Prius) over that time. From basic service and tires to diagnosis and repair of tricky intermittent problems, they have always been great at convenient scheduling, reliable repair and follow-up, and good communication. I also wanted to mention that Northbay Automotive (one word, on the south end of town) is not at all related to the fleeting existence (?) of North Bay Automotive (two words, north end of town) which arrived a couple of years ago, and proceeded to get bad reviews and confuse people. Stick to the south end of town folks, and you can also enjoy nearby eateries. (Mr. Moms, Aqus). I realize Im sounding like the Chamber of Commerce, but Im not. Im a neighbor, and am happy to have good businesses in my hood.

Amazing service! I would reccomend to anyone. They went above and beyond!

One of the best repair shops in Petaluma. Quality service.

I have been taking my vehicles to North Bay Auto for service for twenty years now. The latest repair was this week, when the manifold in my Buick Encore had to be replaced. Mike not only gave me a ride back to my house after I dropped off my Buick, he picked me up again when the repair was complete. He had given me a detailed explanation of the design of the manifold that made replacement necessary when a vacuum seal leak occured, and even showed me the defective manifold. In my younger days getting vehicles serviced was dicey. I wasnt always sure that I was given a fair deal, and a few times I was aware I was being ripped off and took my business elsewhere. I have a lengthy relationship with North Bay Auto because these people are honest and dedicated to doing a job well. I am secure in the knowledge that I am treated fairly and my vehicles are kept in good running order by this group. They have my highest recommendation.

Great location, prompt service, and helpful without being pushy. Ive been there several times and would definitely go back.

As a single mom with zero car sense, I am grateful to have found Don and his team: reliable, prompt, communicative, helpful and trustworthy. Who could ask for anything more?

Another vehicle, another day, same GREAT service and experience. It simply doesnt get any better or easier!!

Buy the parts then ask them to fix it

Friendly, quick service!

Knowledgeable and fair

Worked me in instantly for a flat tire repair. Half hour and back on the road.in 30 minutes!

Reasonable good mechanic

Great service

Mike was fabulous. I happened to get there at the perfect moment and he was able get get my smog done quickly. I highly recommend this business.

A good workshop I recommend it