The experience was very positive. The 2020 Kona was taken in for its 15,000 mile maintenance checkup and to address the recent recall regarding the piston oil rings. (The rings turned out to be just fine.) I was promptly greeted by Melissa. Because it could be a long wait, she arranged for a Lift to take me home and bring me back when the work was completed. At their cost! Melissa phoned me a few hours later that all the work was completed. She went over thoroughly what was done. I am pleased with the professional manner in which everything was handled..

We were past our first oil change and I was told when I made the appointment it would not be free. However, Dustin, our service person was more than accommodating and made sure that the oil change would be covered under the new system of free oil and inspection for 3 years or 36,000 miles. The atmosphere in the waiting room was very pleasant. All of the customer service people were friendly.

The employees were friendly, timely and their work was great. After the appointment, the car felt younger and ran much smoother and quieter. We always feel assured after getting work done here. Thank you so much to Dirk and his team, as well as Ericka in customer service!

I bought my 2018 Santa Fe at this dealership in 2018, and have had all the service work done there since the purchase. This visit was for the 30,000 mile service package, which includes various recommended aspects: transmission fluid flush and replacement, air and cabin filter replacement, fuel filter replacement, oil/filter change, tire rotation, wiper replacement, and so on. I have had the same service representative, Ashleigh, since the car purchase, and she did a great job explaining the work that would be done, which would be checked and then either recommended or not depending on the current wear. Ive always been very satisfied with Ashleigh and feels shes honest in her appraisal. She does not upsell me on work just to increase the cost of the visit. Since this is a vehicle that I plan to keep for another five or more years, Im glad to have a service advisor and service department in which I have a lot of confidence.

Great service, very speedy. Appt was at 1:00 and I received call that service complete at 1:40. Everyone was very professional and helpful. I love my new Hyundai. I want to give Dirk Dunham a score of 10 for outstanding customer service. Hyundai Peoria has helped answer our questions about some of the options on vehicle and how to set and use them. Never make you feel bad for asking simple questions about some of the electronics. Thanks so much.

LOVE ANA!!! She is great! Very nice, professional and kept me informed if the status of the repair. Would very much recommend dealing with her. We will be back because of Ana. 😊

Here is the deal- somehow they service manager wants us to believe a rock came down from the sky and hit our moonroof just perfect to shatter it, while driving south on the 101 in Arizona with no overpasses in sight. So, we had to make a claim on our insurance ( I have had the car for less then six months), yet I did find that another owner of the same model in June 2021 also had their sunroof shatter while driving, yet the service department conveyed this to me 😳. The service manager besides on the phone, took zero time out of day to help me understand how this could have happened when we were face to face with him- I feel like I was held hostage to an act of god situation- not acceptable ! Then we get the car, no car wash and grease finger prints on the interior shade for the sunroof- yes more time out of my day to take it back to have them clean up their mess! Over all the experience evaluation deserves two stars.. hopefully Larry Hyundai uses this feedback as an opportunity!

My car would not start so the dealership had it towed in for us which was a great service. Allit needed was the battery changed which was under warranty. They said they could get us an appt on Thursday morning. Okay I thought three days without my vehicle was a bit extreme for a simple battery but benefit of the doubt they were busy. The appt was for 0940 Thursday and when I called at 3pm they still had not taken my car into the shop. At 445 I finally received a call that it was finally being looked at would it be okay if they had to keep it another day. At this point. What choice did I have. The sales person saidHe would call me back in 20 minutes which he did not do. I called the dealership at 0700 the next morning and asked for the person who was helping us at which time he said the car had been fixed and in fact was just the battery needed to be charged and the car was ready for pick up. What this tells me is the car was ready the evening before and no one called me. I could have made arrangements to pick up my car that morning but instead both my husband and I had to leave work early to pick it up. I have been a Hyundai customer for 13 years and this is my second vehicle and this was the first time I have been disappointed in the service I received. The lack of communication was very disappointing and the fact I was without a vehicle for three days because for a battery charge not even a change I feel is unacceptable. I am hoping this is just a fluke and does not happen again. Matt is who we were dealing with and his lack of customer service, communication, and refusal to listen to our concerns does not strike a vote of confidence in us. Next time if we need a service and Matt is on duty we will be asking for another person to help us.

I always get great service from Larry H. Miller Hyundai in Peoria. Every one is so professional and takes pride in the work that they do.Ashleigh Ray is my Service Advisor and she is awesome.

Larry H Miller Hyundai service department is efficient, professional and friendly. Ashley has always taken care of me going above and beyond. Highly recommended

Service is always great at Larry Miller in Peoria. I had a routine oil change and waited. They were quick and they washed my car!

Vehicle recall. Prompt appointment. Quick diagnostic. Rick is all about family.

Anna was a wonderful service advisor And very professional Not a lot of wait time service was done quickly

Ashleigh was very helpful and vehicle ready earlier than promised. When I buy my next Genesis I will ask to have Ashleigh as my service provider

Dirk was very helpful and there when I had questions. The whole experience was quick and efficient.

Had a great experience here at Larry Miller they took care of my transmission problem before the 100,000 mile warranty was up and Im very satisfied

From the time I arrived, checked in and had my car serviced, it was such a smooth, professional experience, I tell all my friends.

Ashley is the best. She called me with recommendations and had my car ready when she said it would be ready. Love Hyundai Peoria

The oil change was done on time and quickly and I have always been satisfied with their service.

Everything went very smooth. I was given a very accurate wait time and all staff were friendly and helpful

After having a service writer who was more interested in adding on billable items, I contacted the service manager KEVIN NAYLOR, who took direct charge of my problem. The problem was with the ADAPTIVE SPEED CONTROL SYSTEM. It was sending messages to the main display which said EMERGENCY BRAKING SYSTEM TEMPERATELY NOT AVAILABLE. AND SPEED CONTROL WAS NOT OPERATING CORRECTLY.the service manager, KEVIN NAYLOR had me come in and personally handled the problem, having a top notch technician trouble shoot the problem and within 2 hours the problem was rectified. THE PROBLEM WAS A SENSOR WHICH CAME LOOSE AND WAS GIVING INCORRECT READINGS.My compliments to MR. NAYLOR for his professionalism and taking my problem as his own, giving it priority and making things right.

Just had one of three free oil changes from the purchase of my vehicle. Everything went well and was great service.

Diagnosed quickly and repair was completed in less than an hour. Very professional!

Fantastic!! The service department is quick, professional, courteous and doesnt constantly upsell

Made an appointment by phone via a friendly helpful lady. Got my car there for an oil change, they got right to it and brought it back washed (for free). Very fast, friendly, efficient service.

Great friendly professional service. I feel safer driving my vehicle thanks to Dirk!

Easy to schedule service and I appreciate that they assign one person to manage repairs/maintenance.

Very efficient and completed repair while I waited in 2.5 hrs

Great customer service and overall a good experience from the staff. Service was performed on time.

Everytime I am at LHM Hyundai, I feel that they are fast, friendly, and courteous. Ashley has been an amazing service rep and never forces an upsale or service I do not need. I was in and out in under 45 min compared to other shops I had been to in the past. I will continue to do service with LHM Hyundai.

Ashleigh always takes awesome care of us. Gets us in, gets us out quick.

Excellent costumer service, appointment on time . I will recommend to my friends.

The service was great! The charges were explained before they began working on my car and there were no surprises.

All went well. Treated extra special

Ashleigh is always very helpful and friendly, and goes out of her way for her customers. It makes taking your car in a lot less painful.

The front shield under my car that covers my radiator partially came off and was dragging. I spoke with Dirk in the Service Dept. He didnt have any spots available but said he personally could take a look at it & see if he could help me with a temporary fix. He explained thoroughly what was wrong, showed me what was wrong and did a sturdy but temporary fix. He suggested reporting to my insurance & he would take pictures & explain to my insurance what is wrong. He went above and beyond. I am so grateful for his assistance. Dirk at Hyundai in Peoria on Bell Rd rocks!

No problems. Went well as usual

Excellent professional service. Dirk is an outstanding service representative.

Nice people just very busy and had to wait 2 hours for an oil change.

Professional and very good service

My battery died around 3pm today Sept 17th. I called the service desk, and they said get your car into us by 5pm. I arrived at 4pm, battery replaced, and on the road by 5pm. Ashleigh once again showed me that her customer service skills are outstanding. She had room in the shop for my car on short notice. I did not wait long. for service. I have nothing but kind words for Ashleigh. She has exceeded my expectations on service for me today. Thanks Ashleigh.

They diagnosed and fixed my cars problem of losing power when you turn on the headlights.

They do an amazing job at this dealership. Never disappointed with my trip here!

Ashleigh Rae is INCREDIBLE!

They did everything they said they would.

Engine light went on, needed a part.

They did a oil change.

Dirk was Great

Wait time to long

Good customer service!!

Quick service, friendly service

Great

Easy to use!!

Good service but very expensive