Was scheduled for a new patient appointment to be held via a telehealth service. I checked to make sure my device was compatible and logged in at the appropriate time. I stayed online for 30 minutes and the provider never showed up. No one contacted me or advised that my appointment was running behind or had to be canceled. I called and left multiple messages on the office number. Never got a call back or an explanation as to why my appointment was apparently canceled. Incredibly rude considering I had to call out of work for the appointment time.

Gina Mead is a great therapist. Very empathetic and a nice calming demeanor.

I can’t stress more what a terrible place this is to receive care!! Don’t go here! They need to have their licensing taken. I’ve been an RN for 30 years and have received care 38 years and have never seen such terrible behavioral health care as I’ve seen here. The building is dirty and delapitated, the front reception staff are unfriendly and rude, not once was I evaluated by the psychiatrist, they over charge and refuse to give you the money back, Kim, my nurse practitioner, has absolutely no advise regarding your condition and very little knowledge of her specialty.This clinic is a racket only there to take money and provide below standard care.

I have been going here for 3 years... always professional an understanding. They seem to go through a lot of therapists, but that could be staff find something better, who knows. Love them!!!!

I have been going here for years and let me tell you, they take care of their customers. They offer an abundance of advice and warm-hearted ness when I visit.

Do not waste your time here. Not only is their turnover for enployees very high, i can almost never get any one employee to answer any line of theirs. They also almost never call back after leaving messages either. I have been seeing different people here for 2 years, and my daughter for 9 months. My child has been out of medication for two weeks.

This place is a joke.. They expect you to be honest, and up front, while lying to your face... Definitely not about helping you to feel better, or get better.. Excuses, excuses as why they cant help.. Ive wasted so much time, just to leave in tears... Best of luck..

Therapist Valerie is WONDERFUL, this is NOT about her AT ALL.But after calling constantly for 2 months trying to get a refill for my daughter, I decided to stop all association with this business. They dont care about their patients. Now, two months out of medication, I am scrambling with the insurance company to find another mental health facility to see my daughter.

Service is absolutely horrendous... would give negative stars if possible. Constant problems with prescriptions being ready or not being sent electronically in a timely manner. The office doesnt have anyone on site that can write prescriptions so when things get fouled up, its easy to play blame game. In addition, I have had numerous occasions of arriving for an appointment only to be told oh, youre appointment was canceled, didnt you receive a call? Well of course not or I wouldnt have driven to another county. Ill definitely be searching for a Healthcare provider that is closer to home and better reviews.

I am so thankful for Florida Therapy Services in Pensacola. Not only do I feel welcome there, but I feel that the therapists are very concerned about their clients care and well-being. All of the staff there makes me feel like I am not just another name on their list but a real person. I always feel better after I leave there. I recommend Florida Therapy Services in Pensacola to anyone looking for therapy!!

I’ve been going to Florida therapy for almost a year and I absolutely love it . I’ve had nothing but a positive experience with this company . Everyone is very caring, understanding, and professional . Going in I was really scared and nervous but they’ve always made my visits so comfortable. The two front office girls are very nice and caring ! The nurses & Kim are great! I’ve recommended this company to friends and family and they’ve had the same experience. I definitely recommend Florida Therapy to anyone who’s looking for a great outpatient mental health experience.

I have been going to Florida therapy services for a bit now. i have never once experienced anything less than perfection. The atmosphere of the facility is wonderful and caring. Which is surprising because of what they go through on the daily. i will never step foot in another facility. im glad i met such a wonderful office and staff .

You can never get a hold of someone on the phone at this place... like NEVER! Don’t even try leaving a voice message with questions or concerns, they won’t return your ph call. Be prepared with a pen & paper because the recorded greeting will spit out a plethora of ph #s directing to other departments, cause no one is answering the phones here. And the recorded greeting is very patronizing... “if you’ve reached us during business hours we are either on the other line or working with a patient at the front window... if you would like a return call, you must leave us a message... & don’t leave multiple messages, as this will only delay our response time... this voicemail is checked daily & we’ll get back to you in 24hrs”first, I’ve been at that window 🙄 they are not that busy. Second, who doesn’t want their calls returned? Third, I admit, I’ve left multiple messages. I had serious scheduling & medication issues & I needed to speak to a professional, not to mention it was a time sensitive matter. Fourth, they obviously do not check their voicemail box daily. I left several messages on Monday & it’s Wednesday. So either they received the messages & chose not to acknowledge my questions or decided my concerns are not worthy enough for a response or their lying.

I love Florida Therapy Services. I have been going for years and have never had one bad experience. My intake was flawless and my annual review is great. I had a snafu with my insurance and they made sure I had enough medication until I saw a provider. The problem was resolved and I AM BACK AT HOME. Clauda and my new psych is awesome. I would recommend this place to anyone. Best in Pensacola.

With having a doctor you know who trust comes into play that is really important for you to have trust with your doctor its hard when you get changed doctors every month and you dont get no warning about it either And they dont give you the medication that the other doctor prescribe to you the month before because they dont agree with what the other doctor puts you on so none of that makes any sense that that doctors office so beware of being tossed around

The therapists here are always welcoming and helpful. The office ladies, while overwhelmed at times, go out of there way to answer questions. Recent changes seem to be putting more pressure on them but they’ve been sympathetic to our concerns and the nurses have gone above and beyond for us. Me and my family love our therapists because they’ve given us far more in the way of success than anything else. Highly recommend.

Update: I originally loved this office. The appointments were quick, most of the office staff is awesome.But then I was in crisis (and still am). My meds were changed and between the withdrawal of one and the ineffectiveness of the other, I needed help. Serious help. I couldn’t/can’t get out of bed. I told them that and called several times, as my job was/is hounding me for paperwork proving a doctor was being seen. I called FTS to see if it’s possible that they could give me some time off work while I was withdrawing off the meds and tweaking the other. I left messages or was told I would be called back. When I did finally get a call back several days later, I was told it was my fault that I had to call out of work and now I’ve tied everyone’s hands. That I should’ve went to the hospital. That I did it to myself. And if that isn’t the rudest, most hurtful thing to say to a patient in a deep depressive state, reaching out for help, I don’t know what is.I have had nothing but amazing, positive experiences at this practice. Kim, the nurse practitioner, is absolutely amazing. She listened to my concerns. She asked about how I would like to approach my care. She made me a participant in my treatment. I’ve, so often, come across physicians who just prescribe meds and don’t care your opinion. Kim was the complete opposite and such a breath of fresh air.I, also, go there for therapy services and see Brandy. Not only has she helped me deal with some of the trauma I haven’t been able to deal with before, she also does so in a way that’s challenging, but loving at the same time.The program director is a sweetheart and it felt like she genuinely cared about me, even though we had just met.The receptionists are so sweet and kind and accommodating.I would recommend this place to LITERALLY any and everyone who needs help with their mental health.

Unprofessional and Inconsiderate Facility. My appointment was for 12; they asked I arrive at 11:45 to complete forms. I complied. I sat there and watched counselors (dressed unprofessionally I might add) traipse in and out with lunches. No one acknowledged me to take me back for my first appointment (intake). I left the facility and took my paperwork at 12:27. I waited 43 minutes for nothing. I took off work for this appointment. They called me at 12:32 asking where I was. Apparently, the counselor (Rebecca Johnson) was running late. I informed them there is a thing called communication. Someone should have TOLD me she was running late instead of letting me sit there waiting. The staff was unprofessional, the place is just downright nasty (especially the bathroom) and it looks like a free clinic, but its definitely NOT free. I would never go back to this place. If they cannot manage their own time and be professional, they cannot help me. This was HORRIBLE

My insurance company called ahead and verified same week appointment for my daughter. So I called for referral information (12x before someone picked up.) While explaining what’s going on the desk clerk, she sent me to the office manager that didn’t bother asking anything and told me I needed to get her in a hospital. No she’s been in care for 3 years. Thanks for asking, just looking for a new doctor. After 5 minutes of telling me what I need to do as a parent and still not asking anything relevant still trying to get an intake appointment. Called back today and immediately sent to the office manager that I’m assuming has neither children nor a mental health background. I really hope I don’t have to meet her ignorant self and the “process” speeds up. When reaching out for help it shouldn’t take days and attitudes. Ask questions and answer mine.

I find Florida Therapy to be both professional and friendly. They seem truly concerned about their clients. When we needed our daughter to be seen, they were quick to set up an appointment. Their case manager is the best. She makes sure that her clients are getting the best services. The client is an individual and not a number. I would recommend Florida Therapy.

Florida Therapy is AMAZING, the front desk ladies always try their best to make sure the clients are taking care of. i know With the APRN leaving it has been a nightmare but all the staff have made the transition as smooth as possible. OH and have you seen the new front lobby ... it looks amazing!!!I love this place !

5 stars. Ive been to multiple therapy places, and this one by far has been the best one Ive been to. The staff there have been super helpful when I need something done, or have questions. My therapist, and other Drs are wonderful. I drive an hour to an hour and a half to get there, and the drive is worth it. I dont plan on going anywhere else. I highly recommend this place.

Very professional and attentive team!

There wasn’t an option to give no stars so they’re getting more credit than earned. “They lost one of their best nurse practitioners, Jennifer Banuelos but we found her in Milton! She opened a private practice there. We highly recommend her!”

I called three times to make an appt with no call back. When I finally call and get a hold of someone I was told it would be over a month to get seen. I waited on hold for 24 minutes before being able to speak with a nurse.

I have Well Care Insurance (not the best in the world). I went to my last appointment. I was rudely informed that my co pay went from $10 to$20. She claimed that all the Well Care clients had an increase. When questioned they could not tell me when. I was told to contact Well Care because they supposed to let me know. I did contact Wellcare and they were NOT happy. Infact they told me to contact Medicare and inform them of the fraudulent activity. Im only required to pay $10. DONT pay any increase WITH OUT talking to your insurance company. Im going to contact Medicare and Wellcare and most likely the Department of Inspector General because I get my insurance through Medicare. I would recommend the same action for everyone to read. These people are NOT GONNA get away with this. I dont play this game.

Getting a hold of any one there takes an act of Congress!

Florida Therapy Services is amazing between the doctors and the counselors they have helped my family and myself tremendously. I recommend anybody struggling with mental health or overall struggles with daily life to reach out to Florida Therapy. My particular doctor is Stephanie at first we got off to a rough start but once I let my guard down and realized I was being pre judgmental and scared to see a new doctor I have fallen in love with her I would not trust anybody else with my medication or care with my mental well-being. Stephanie if you can read this you freaking Rock. And Lisa you already know I love you...

The staff behind the desk are rude argumentative and clueless. Im not surprised Mr. Scott up and left. Have fun getting in touch with any one when you call. They dont even call you back as the pre recorded message states. When asked to fill out, sign and fax a form to CIGNA they faxed it after a month but never filled it out. Pretty sure to shut me up because I repeatedly had to ask them to fax it. Jokes on them because Ive now contacted my lawyer re this. The form was also faxed after I was told they may have shredded it and I had to get them a new one. Why would you shred my daughters medical form?

Never picks up the phone or calls back,reschedules your appointment without your consent or knowledge and then says they tried to call which is a lie. This has happened to us several times over the last few months they cannot even keep staff everyone keeps leaving. They referred us to lakeview. This place is a trainwreck

This place is so stocked up with patients they can’t handle it. If you don’t already have your entire year of visits set up good luck ever getting seen.They don’t call back. They say it takes up to48 hours but it’s been 3 weeks since I left my first message. 72 hours since my last and I’ve heard nothing.It took a year and a half to get a bill for the charges they said I had. They expected me to just hand over $1000 because they said so.Find someone else. They clearly already have more than they can handle.

Lack of care, professional responsibilities, competence. For Florida Therapy Services Inc that invokes “patient-centered care” as a mantra, this office is startlingly inattentive, at times actively indifferent to a patients needs. I hope that patients aren’t alone in feeling that providers are failing them. I wish that here would be the hope, behind the scenes, S Allan feels the same way.

Very positive interactions with the therapists and staff. Highly recommend.

Did not like it here. Low quality mental healthcare find someplace better.

REALLY READ THIS!!!!! I use to love Florida Therapy ServicesWhen Dr.Hayes was there. He truly cared for his patients and wanted the best for them. He REALLY listened to his patients & NEVER JUDGED them. When he left. I got a nursetheres no true doctor there since Dr.Hayes left that doesnt care nor REALLY listens. She judges people & has NO COMPASSION!! Just because theres people in the world that abuse medication. DOESNT MEAN EVERYONE IS LIKE THAT!! She has took away medicine & the medicine I do have.Shes cut it in half. Ive bought this concern to a Counselor twice & The Main Director. I have yet to get any response or a change in a new nurse. I have ALOT of mental health issues. And EVERYDAY is a dam struggle. Exspecially being a mother & a mother that has lost a son! I thought FINALLY in my life Im feeling a little like a normal person. And it felt WONDERFUL & I was getting better a little at a time until my doctor had to leave. Now Im in HELL AGAIN!!!!

I have Mrs Rebecca and Mrs Michelle and they both listen to my personal issues both are just simply amazing

I have been calling and leaving My information for 4 months and cannot get the first appointment scheduled for My 14 Year old. You are either too lazy to return calls or need a new Staff. Her Primary Care Drs. Office has even tried and failed to get a response. This is Rediculous.

This place shouldnt even get a good review period, this is the worst place ive ever been to. My daughter is a client here and I do not have a problem with her doctor or her counselor that she sees. But the staff here especially the ones sitting behind the desk are very rude and have absolutely no respect. And as i sit here and looked for the 1st time today no wonder why they have such a bad review rating on their website. If im able to find my daughter another therapy place to be able to go to i will be quick to get her out of this place real quick.

Ive been going here a year and I really couldnt imagine going anywhere else. This is a great place to experience genuine care and I say that for both me and my family alike.

My experience with the people at this organization has been top notch.

Poor knowledge in the mental health feild. No MD or PHD on staff . The nurse practitioner has no concern for patient well being. Stephanie Allan( seems the think she god like with her degrelicensed ualified professional behavior. Office manager(Julie) very rude and disrespectful. Over charging according to my insurance. The only qualified person that we meet here was Jacob Price. I would highly recommend going elsewhere. (IMHO) my father-in-law attended one session with Stephanie Allan she had no clue how to answer questions as my father-in-law is a licensed medical doctor. She was dumb founded.

Honestly, i am really surprised to see some of these reviews. i am 100% satisfied with the health care i have received at florida therapy. my counselor visits me at my own home every two weeks and truly has been a blessing to me in helping me work through some very difficult times in my life that i know i could not have handled on my own. i have some health issues with anxiety and panic so having a therapist that visits me faithfully is most appreciated since my anxiety climbs when i have to leave my home. although DR SCOTT is apparently a nurse practitioner it appears by some of these comments but i always believed he was an actual psychiatrist with the professional way he has treated me and helped me cope. i have seen many psychiatrist/psychologists during my struggles with life challenges but he is the best Ive seen. i dont believe this should be of concern for anyone because most mental and physical health doctors now are being replaced with practitioners, atleast this has been my experience. atleast at florida therapy i see this as a PLUS because they are highly skilled and not too busy to listen to their patients and help out when they can. i feel very fortunate to have both dr scott and lisa guiding me through life. i dont usually write reviews but i felt led to write this one because the level of care i have received is nothing short of EXCELLENT.

They accused me of being off my meds (Im not) and refused to refill my prescription. Ill never go back

Be extremely weary of this agency. They are advertising themselves as providing psychiatric services when in fact, they only have a nurse practitioner with no doctor on site. This is illegal in the state of Florida. The law states that a nurse practitioner can not diagnose, treat, or prescribe medications without the oversight of a doctor. My pcp referred me here for my narcotic prescriptions and possibly counseling. When I called and made the appointment, It was known the particular medications. At no time did the office staff disclose that they did not have a psychiatrist. I attended my appointment with my ppo insurance and 20 dollar copay, only to speak to a counselor. My intention was to see the doctor and receive my prescriptions that a certified psychiatrist from the state in which I moved from, had prescribed 2 years earlier. I left the meeting and was told that I would have to make a separate appointment with the doctor to receive those scripts. Once again, it was made aware of what medications I was on, and still they omitted that their office did not provide a certified doctor. Creating quite a fuss about the situation to the staff, I made another appointment to do this. Again, I show up and have to pay another 20 dollar copay. Oddly, the staff mentioned that their were no nurses due to the holiday, which I thought was strange because why would she mention that. I was greeted by a young woman named Stephanie. I commented on how young she was to be a doctor, only to find out she was a nurse practitioner. In my mind, I thought the staff said there was no nurses. So she began to ask me standard questions and then about my medication and making snide comments about their effectiveness. In a way as if my condition did not require those medications. And before you know it, the meeting is over and I left feeling deceived and misled as this unqualified professional was treating me and diagnosing issues that a qualified doctor had already done. I became furious and confronted the office manager about the deception of their office. What they are doing is against the law and they are profiting from people unknowledgeable about process and procedure of the healthcare system. As I stated earlier, the state of Florida nurse practitioners are restricted in diagnosing, treating, and prescribing medication unless overseen by a doctor. The office manager stated their has never been a doctor in that office, and when asked for referral of a psychiatrist, I was given numbers to totally different offices.

My nurse practitioner is ok. They dont have any MDs on staff. All they do is provide scripts. No counseling services.

I am a retired Army vet! All I want to say to all of my brothers and sisters in arms is Please! Please! Please! Stay away from this pace! I think the clerks at the desk seriously should get the pay that the nurses and doctors get there!

Update- After a bit of a rough start, Im getting the help I needed to get me through this difficult time.

You would be better off seeing Scott at Apex.Interactions with Kim have left several leaving feeling very unpleasant.