I would highly recommend this dealership and their sales force to anyone looking for a new or used car BMW. Randy was great aak for him by name hell take care of you.

This was my first experience with BMW and I was very impressed not only with the facility but with the can-do attitude of the customer service representatives. They were pleasant, helpful and kept me informed the whole time of the status of my car maintenance. I would highly recommend them!

BIG THANKS to John Knight, Randy Johnson and Neil Merrick for making our car buying experience the best anyone could ever ask for! I will definitely refer all of my friends and family to y’all. Thank you so much!

I love Sandy Sansing BMW in Pensacola! We have purchased 4 cars from them and have received excellent customer service each time. Lori is such a knowledgeable and friendly salesperson. It was a joy working with her to build our X-7. She kept us informed of each step of the process. Love my new car!

Ben Brooks is AMAZING! He knew the 2022 Mini he sold me, like the back of his hand. Truly a professional gentleman. Todd in finance was just as great!Love my new Mini!

I sent a review earlier not sure if it went through.I had to send another to ensure everyone knows how great of a service I received from Tony Claxton and John a Knight, they were absolutely Amazing!Also the online rep for BMW Sandy Sansing her name slips me but she was Absolutely wonderful! Also the financial representative! Hands down to your crew there, my very first BMW purchase was phenomenal, I am a customer for life! Thank you all again!!

So nice, helpful. Every thing was 5 star service. When I picked up my Vehicle they had washed, waxed and cleaned the interior! Judy in service brought me my vehicle. I appreciated the level of service she provided. 5 star the entire experience!

We test drove an X5 at a different lot and wanted the expertise of a BMW dealer and found this location off the main strip only because of the Giant Balloon! Manager and Sales rep were extremely helpful and informative. 5 stars to follow if we purchase from them. Highly recommend!!!

I usually avoid dealerships. Yep I said it. I usually take my car to a local BMW mechanic. However, since I have moved here I havent found anyone that actually has good customer service. I am now a client for life for this dealership. They always go above and beyond for me.

First time here for servicing my Mini. It was a very easy process from check in to check out. Waiting area comfortable w/great coffee machine. I will definitely continue to bring my vehicle here.

The dealership was clean and the service associates were friendly. The actual service manager Ivan actually came out to help when the staff were too busy. I saw him explaining the status to most of his service customer including myself. I brought my car to FWB BMW several times and never once saw the service manager even when they screw up my car. Im glad to be able to find a dealership I can rely on. Its worth the hour drive.

My partner and I bought two BMWs from Sandy Sansing BMW yesterday and I have to say the service was impeccable. John Knight and Ken made us feel welcome and went above and beyond to find the perfect cars for us. Anyone that’s in the market for a BMW go see John Knight at Sandy Sansing! You want regret it.

Love Sandy Sansing’s BMW Service Department. They are prompt, professional and always so courteous. Work performed is excellent. It’s a true pleasure to have my car serviced. Thank you Guys… you’re the best.!! 👍👍

I have always had the best experience with this dealership..Randy goes above with the way he treats you. I live my new M4..

Mini dealerships are wonderful! I had a great experience with Ben. I made a one day deal and drove out in a new Mini Hardtop 2 door! The experience was easy, smooth, and relatively quick. I was relieved to find a Mini in stock, having heard about all the shortages due to Covid.

At the beginning of April 2021 I sent a message through the Sandy Sansing BMW website that I was interested in purchasing/ordering a car. At the time I was not residing in the area and I didnt need the car until I arrived. Wendy Fitch contacted me quickly and was able to answer all questions. I had used the Build Your Own function which I shared with her. Having owned BMWs in the past, I knew what I wanted in my sedan. She was not able to find a match in the area with my specifications so we started the ordering process that worked with my needs. Having done this before, I was familiar with timelines for building and shipping from Germany. Wendy was diligent in keeping me informed of all the steps during the just over two months it took. She made the entire purchasing/financing process seamless with no missed steps. Met Wendy in person for the first time when I went to pick up the car. Again Wendy handled the process professionally with zero flaws. Im thrilled with my new Ultimate Driving Machine! Wendy Fitch will be the person I contact for all future BMW purchases!

Although the oil/filter change and brake flush service performed on 7/7/2021 as part of our maintenance agreement was fine, Sandy Sansing BMW failed to perform (or if is they did was grossly inadequate) an overall vehicle inspection. If a professional inspection of the vehicle was conducted they would have discovered that the tires were experiencing excessive and early wear, especially on the tread interior, with one tire (passenger rear) showing wear down to the belts. As a result my wife experienced within days of Sandy Sansing servicing the vehicle a sudden loss of air pressure with the passenger rear tire while driving on I10 during a torrential thunder storm. Luckily she was able to safely bring the vehicle home, but the situation could have been far worse if the tire had experienced a complete blowout. Sandy Sansing BMW has been the only company to service this vehicle and should have caught this issue earlier and addressed the matter to ensure the vehicle was safe and to preserve overall tire performance and longevity. Sandy Sansing BMW should be ashamed of the service they provided to a long time BMW owner.

Wanted to surprise my wife with a new BMW. Went to see Sandy Sansing BMW. I was greeted by Lori. Knowledgeable and professional. First offer she presented was more than fair. No high pressure. No games. I was completely comfortable in the dealership. Offered me far more than expected for my trade. I went home with a new BMW. From start to finish, the entire process from walking in to the delivery of the vehicle was simple and enjoyable. Went well beyond my expectations. I went back 2 days later with my sister and she bought a new BMW too!

First time at Sandy Sansing Mini. Called and made an appointment for service. Very efficient. I drove 3 hours to get my vehicle serviced. They took my Mini in immediately, got the work done while I ate lunch and it was ready on time. It was also washed and vacuumed perfectly. Service advisor Chris was great.Highly recommend their service.Thanks.

Kenny and John are really great to work with and helped me understand the whole process. They made buying a car quick, easy and got me into exactly what I wanted.

Our sales rep Wendy went above and beyond to help with our purchase. She was very helpful, spending several hours with us to find a car. My 2 star rating is due to the finance manager. He was very rude, verbally attacking Wendy in front of my wife and I. Obviously the management of this dealership is ok with this type behavior or the finance manager would be fired!

John and Ken are excellent to work with. They are straight up and honest people. If you are looking for a new or used BMW I highly recommend going to Sandy Sansing BMW.

They recognized who you are when you go pick up your car after maintenance. Courteous and reasonable charge comparing to Mercedes in Pensacola.

The folks at Sandy Sansing BMW are wonderful. They fixed us up with an emergency repair of a broken wheel. Overnighted the new wheel and had us back on the road after washing and vacuuming the 535i. Judy at the service desk, you could not find a nicer lady. Friendly and knowledgeable. If we are in the area again, we will stop in just to say hi...

I’d like to give a huge shout out to Sandy Sansing BMW in Pensacola. I went there Saturday 8/7/21 to trade in my vehicle and get a X6. I was already approved for an X5 but really wanted the X6. My salesman Ben Caerek and the sales manager John Knight busted there tails to make sure that I walked out of there with nothing less then what I wanted at a price that I could afford. Even the financial guy made sure that I had in place what I needed and still had a great payment. Did I mention that they were short staffed!!! This is my 3rd Sandy Sansing vehicle and because of people like them, I will be back!!! Thanks again guys for working so hard for me!

We stopped by to look at used BMW’s, and after spending time with our very knowledgeable salesman, Ken Haddad, we ended up purchasing a used Mini Cooper! Ken and the whole team took very good care of us. We will definitely be back!

Chris Cheeseman, in service is an exemplary employee!!He gave me great advice as I learned about drive Trans, fuel tanks and steering racks down to tires. It was quite an ordeal (not brought on by Mini of Pensacola.), which could have been very stressful! But…Chris kept me informed as each new issue arose. Communication is very important to me especially when I’m not in my comfort zone.This is my 3rd Cooper from Sandy Sansing and I’m sure will not be the last!Small wins!!

Made appt for oil change but shop took care off brake flush too since it was due in 2 months anyway, all while waiting. great service.

I like that Sandy Sansing BMW has that hometown feel to it. I don’t feel like its one of those stale corporation sort of businesses that seem to be happening in the neighboring areas. They treat you like a person and not a number. I like the ease of scheduling and how they keep you up to date. Having the ability to get a loaner car while my vehicle is in the shop puts my mind at ease. Definitely recommend this dealership and if I ever plan on purchasing another vehicle in the future Sandy Sansing will be my go to.

Tony was amazing, went above and beyond to make the experience a great one. Took the time to make sure everything went smooth. I was dreading buying my next car because of bad experiences Ive had in the past but this was not one of them! Highly recommend the crew over at Sandy Sansing BMW

Did the blower motor and air bag recalls pretty quick. Very comfortable lounge to wait as they did the work.Go-to bmw in the panhandle

Ben was an amazing salesman! He didn’t try selling me a car, he helped me buy the car I wanted 😁 I spent hours there (we all know the car buying process) but Ben made me feel welcomed & took amazing care of me the entire time I was there. He has great spirit & you can tell he loves what he does!

Everyone at the dealership was attentive and professional as well as friendly. I have been working with them for past few months to get my custom designed 2021 440i convertible here from the factory. If anything, they were more excited than I was that it arrived! Awesome car and great experience!

I used the new BMW app to setup service for 2019 BMW 540i, so easy. Friendly representative name( Judy) took care of the needs for car and myself. Out in time to play golf ⛳😎

Our car buying experience here was stress free and actually pleasant. Our Client Advisor Randy listened and realized what was important to us in a new car. He helped us make a decision without pressure, his knowledge of the product was very good. The price we paid was very fair and received a good deal on our trade in. Overall couldnt be happier with this experience.

We saw a new car we were interested in while our current vehicle was being serviced. Made a call to Oscar, and he handled everything while we were at work. We drove back to check out the car and it was the easiest process. He had it cleaned, filled with gas, and paperwork ready to go. In and out the door in about an hour with our new car. Thanks Oscar!

This was my first time getting service at this Mini dealership. Im always a little nervous at a new dealership. What a great service experience. In and out within the time they quoted. Very polite. And thanks for the Mini socks! Im actually looking forward to my next service experience!

Had an amazing experience at Sandy Sansing BMW purchasing my BMW X3. Everyone was was so courteous and accommodating, especially my sales rep, Lori, who made the process seamless and enjoyable! Highly recommend!

Prompt and excellent service! I actually waited comfortably inside and felt the service appointment went by quickly! Thanks Raphael and service team!

Great experience, thanks to the professional atmosphere created by Raphael Glover in service and Ken Haddad in sales. Both of the two gentleman went above and beyond any expectations. Im a firm believer that you buy service when purchasing a vehicle. I will definitely be using Sandy Sansing BMW!

Matt was very helpful, and open about everything that was being done with my mini. Explained everything thoroughly and gave options on things we could do. I would highly recommend Mini of Pensacola, they know what they’re doing, and are very friendly.

Kathy made certain all maintenance requirements were accomplished and coordinated with my maintenance warranty. She also ensured I received an excellent deal on a set of new tires. This is why I always come back to Sandy Sansing.

Very polite, clean and relaxing showroom and service area. Chris took the time to explain what my car required for service. Thank you.

Tow truck driver never told BMW what was going on but I’ll take care of that issue, as far as BMW service! It was fast and quick for the repair, only issue is they are hard to get ahold of on the phone

I am glad the service department did a great job on my wife’s car, much appreciated. I am giving three stars for a few reasons, I left a message with my service advisor and did not receive a call back until I left a second message, that was a bit over 14 hours from the original call, they washed the car upon completion, but there were streaks of unwashed dirt all down the sides.I decided that after my wife left that I would secretly buy her a new or newer BMW for our 30th wedding anniversary in two days. Not one “ Welcome, may I help you “, I was on the lot long enough to walk it and the Mini Cooper lot, it was odd. I sold cars and worked the desk for over a dozen years, it was like a ghost town. I was ready to sign papers if someone would’ve just helped me a little bit.I drove to your Nissan lot and found a salesman, his name is Tray, while all the other salesmen sat on the company golf cart, he was willing to help, Good on you young man. I’ll be in touch with youUpdate 2: Mr Sansing, thank you again for reaching out. Although I didn’t talk to the GM, I did leave a message for Tray, but he had either Brett or Brent call me back. I asked about the used 4 series, he asked what else I was considering, I told him the new Supra. I guess I didn’t know the Z4 and the Supra were the same vehicle. I appreciate his honesty and how polite he was. That guy saved me about $22,000 for the same exact car, so thank you. That was really great

Windshield gasket repair; best service, ever! Great communication. Highly recommend.

I can only comment to the few people I worked with, but talk about awesome, helpful, and something not often seen today, Caring people to work with. Special thanks to Mrs. Iliana (internet sales) for taking time to go out of their way to make sure the vehicle we were looking at was available for us. If you want or are looking for these type of people to work with, look no further. I would definitely recommend if youre looking for great service and compassion. Thank you so very much to your team for the service and helpfulness.

BMW was very helpful and knowledgeable during the purchase of my new car . It was also was fun and enjoyable ! I love my new car ! Thank you

The absolute best car buying experience I have ever had…Ken Haddad, John Knight & Todd Zuleger went above and beyond to ensure that my wife’s and I car buying was smooth and exceptional. Thank you so much for your time and patience to ensure that we got the vehicle that we wanted. I will make sure that my next vehicle purchase will be from Sandy Sansing BMW of Pensacola.Thank you guys…

This is the best experience I’ve ever had purchasing a car. John Knight and Randy Johnson are true professionals. They listened to everything that I needed and wanted and they exceeded my expectations. I will refer everybody I know to this particular dealership I drove 2 1/2 hours to get there and I would drive even longer. Thank you for your excellent customer service I love my new car and I’m grateful that I found your dealership.

Excellent service and professionalism! Matt, my service writer was extremely helpful, friendly, easy to converse with. This was my first time there and found the experience quite pleasant.

Don’t recommend talking to the parts department here if you can help it! Find another BMW dealer to speak to or a website (FCP Euro is great!) The guy was SO rude. I called to ask him about a part for my BMW and while he couldn’t help me (not very well I’ll add) I still thanked him for trying and then he quite literally slammed the phone down and hung up. Using terms like “bud” and shortly saying “I don’t know what to tell you” is soooo in the realm of unprofessional. He never said his name so I didn’t catch it. I normally handle people with sticks up their butts pretty well but DANG. I don’t know if he had a bad day or what but hopefully someone gets him some coffee or something better. 😅

The car was ready and clean when I arrived and my service techs went over each item of service performed today, correlated the charges, and reminded me of a couple of maintenance issues that I postponed. They also gave me a list of maintenance that should be due over the next couple of years and approximately when. Competence and eagerness of service techs gives me more confidence in my investment in a BMW and makes me look forward to the next BMW that we buy. Thanks, Sansing Group!

My experience was very pleasant. Staff was very professional and cordial, and my BMW was finished before scheduled time.

Ben Brooks was so wonderful to work with! I’ve never met such a warm car salesman... didn’t seem like a salesman at all! He was very knowledgeable about the new electric Mini I ordered and was very accommodating every step of the process.

We took my 2019 Mini Cooper for a regular service here. The associates listened to all of our concerns and explained every type of service that is due and clearly broke down the pricing for each. They even applied a discount coupon for parts. They gave a complimentary wash and even vacuumed inside the car! I was very impressed with the level of detail and care that was put into work.Thank you, guys!

Good buying experience overall. As with all dealers they struggle with inventory and staff but they strive to do better than most.

SIMPLY AN AWESOME EXPERIENCE! SANDY SANSING BMWREP LORIE ESSER IS THE BEST!2ND VEHICLE WE HAVE PURCHASED FROM THEM AND IT WAS GREAT BOTH TIMES! MY WIFE IS A HAPPY OWNER!

I had a few issues with the car I had just purchased. I got in contact with Shawn Powell and he has been amazing. He has gone way beyond the call of duty to make me happy. Even though the problems I was having had nothing to do with him. I had to have some work done on the car and he got me in contact with the Service Mgr. Ivan. He has also been extremely helpful and has made sure his staff was aware of my needs and made sure I was taken care of.

Judy was friendly, knowledgeable and professional. Technician did a great job.

From the moment we ordered our BMW, we got world class service! Our salesperson, Lori was so good at keeping us informed on the status our order. When the car was delivered, she set up a birthday surprise for me in showroom...it was unbelievable!

Drove from Santa Rosa Beach to look at a car. Made a deal on very nice used BMW. There were some paint and leather issues that needed to be touched up, so we returned to pick up the car and close the deal about a week later. Just as we were about to go into the finance office to close, I had an interaction with the sales manager. He was unnecessarily rude. Believe me, my wife and I are a salespersons dream. We are very easy to work with. However, we were so shocked and surprised at the sales managers comments that we decided to walk away from a deal and a car that we were very excited about.

Had a flat tire last month. Had to wait 3 days for the tire to come in. Replaced the 2 rear tires. This week I got another nail in the same tire, but thankfully i kept one of the old ones as a spare and had it changed at Walmart. I called BMW monday to make an appointment, and the lady said to come wednesday. I show up and the tire has NOT been ordered. The young man checking me in handled it very well and I appreciate that. I just feel if your cars need runflats, maybe you should keep ONE of each size in stock so loyal customers dont have to wait 3 days to replace it runflat tire.

Lot’s of warmth and details to define driving safely. Thank you very much.

Knowledgeable sales staff, no pressure sales, buying the car was simple and quite efficient in terms of paperwork and time spent a dealership. 5 Stars!!

Wendy and Neal were awesome. I am truly pleased. Great vehicle, awesome deal. Great package..Thank you so much for your service provided.

Traveling when ac stopped working. This dealership happily checked the problem and fixed it while we waited. Very professional and friendly.

I always have a pleasing experience when I come here to get my Mini Cooper serviced! I purchased my mini in 2017 and have had great customer service ever since! The staff is very friendly and always know how to get the job done no matter the circumstances.The one reason I did not give 5 stars is the labor rate increased to $140 and for me that seems a little high. But I guess that’s what you pay for when you own a luxury car!

This is my second vehicle purchased from Sandy Sansing BMW in the last 2 years. Both times was a enjoyable, no stress or pressure experience. Randy Johnson helped me both times and I will be sure to see him again when we purchase a car for my son in the not to distant future.

Absolutely terrible! I had what I thought was a bad battery and also needed an oil change. It took me 2 weeks to get an appointment. I live an hour away and needed to wait while they worked on my car. I waited 4 hours and was told that it was my starter and that the part was not in stock and needed to be ordered. They took me to Enterprise to rent a car and I waited there an hour. When I got home I was called at the end of BMWs day and was told that I could pick up my car anytime the following day because it ended up being that the battery needed to be replaced and it wasn’t the starter. Very Frustrating!

Whether its buying a new vehicle or getting service its always a pleasure to work with the team at MINI of Pensacola!

Needed an oil change while in vacation and they fit me in with very little delay for our trip.Everyone I talked to was very friendly and helpful.

Judy was an excellent service representative. She was very friendly and extremely helpful. KUDOS TO JUDY!

I appreciate your great service and staff. I’m loving our Mini Clubman!

Love Sandy Sansing BMW. From Oscar in Sales to Ralph in Service, they provide exceptional service and professional courtesy at every turn. Their knowledge and personable attitude reflects well on them and the entire Sandy Sansing organization. Im very pleased that my wife and I both have safe, reliable BMWs from Sandy Sansing, and wouldnt shop for cars anywhere else!

From the initial telephonic conversation with Sandy Sansing BMW, I was impressed with the courteous and professional dialogue regarding their inventory. The SalesManager “John” was AWESOME and EXTREMELY informative.Upon my arrival to Sandy Sansing BMW, I was greeted by the most WONDERFUL and SINCERE Ms. Lori ESSER! The warm and radiant smile and the kind and honest reception, I knew I was in the one and only BMW dealership and had no doubt I was going to drive off in the BMW of my choice. I told my wife, there is NO NEED to look and further, “MY FRIEND and Sales Adviser” LORI is my one and only stop!Moreover, Sandy Sansing BMW has the most competent and technically skillful Certified TECH I have ever encountered. If you are looking for a NEW, CERTIFIED or USED vehicle, “googlelize” SANDY SANSING BMW in Pensacola, FL.

I worked with John Knight and Randy Johnson on getting my wife and I new cars. I’ve had excellent service from start to finish! I highly recommend them if you are in the market for a vehicle.

Really happy with my purchase at Sandy Sansing and the customer service is awesome I was lucky to have salesman “Oscar Sevilla “ to help me with all the information I was looking for. I like the fact that their was no pressure towards the sale. He knew exactly what I was looking for, first vehicle he showed me was the one! He also help me out the price of the vehicle and the payment I was looking to be able to afford . Oscar was literally running around to make it happen 😀 I had a great experience I would recommend anyone who is interested in buying a reliable vehicle and that you will enjoy go see Oscar Sevilla he knows what he is doing very professional.

Any interior items for example steering wheel and other items that could be changed or altered were. I purposely turned off my radio; it was on and the channel changed. I can only pray to God that any of the warranty services were done. I do know that the set of new tires that I purchased are on . Thank you for a very bad experience, one that will be remembered but forgiven. I did not immediately turn to return to the service area. I was both hurt and upset.

Ralph was very nice in the service department. I have confidence that he is very knowledgeable. Had a good experience and will definitely go back.

Customer service was spot on. The internet sales rep, Iliana, responded to my email inquiry promptly and scheduled me for a test drive with Lori, who was a fantastic sales rep! I didn’t feel pressured at all, Lori made the process comfortable and seamless! I will certainly be using her services again in the future and will be sure to recommend my friends and family! Thanks so much!!

Ralph has been our service representative for many years now.Ralph has always taken the time to explain what services will be performed and what costs we should anticipate.Ralph has always been courteous professional and prompt. When we were ready to trade our older BMW for newer model, he directed us to the person he thought would give us the best service and price. Well done Ralph.Our sales representative was Randy Johnson. Great deal and trade in.

The customer service at the dealership was superb. I was in transit from California in need of front tires. They took me in the same day and took care of the problemThanks

I shipped my BMW to Florida from Europe, it is 15 years old so I called Sandy Sansing BMW in Pensacola in advance to make sure they had everything they needed to fix or replace my brakes. When I arrived at the shop I waited for 2 hours before looked at my car fully knowing I was in a hurry. When they finally checked my car they told me it needed new pads, brake fluid, oil change and the microfilter changed. I was good with all that. 2 hours late they tell me they dont have the brake pads but did everything else. I asked why?? The main problem was the brakes that is the only thing they didnt do!!?? Also the $120 microfilter they changed the car computers shows it was never replaced. I will never use this shop again....

I had an awesome experience at Sandy Sansing! Great people to work and deal with and got a full tank of gas to make it home on :)!

I would like to give a special thanks to Mr. Ben Brooks for your patience and dedication with the process of our car purchase.We are just ecstatic with our 2022 Countryman.You made our trip from Alabama worth while.Also thank you Mr. Zuleberg for your assistance as well. Had it not been for you both making provisions on that 2nd day trip, we would’ve been stranded.Keep up the good work and continue to make Mini of Sandy Sing proud and the number #1best-selling mini dealership in the nation.With admiration,Shunda & Kathy

Chris and Matt who serviced my mini Cooper were professional and cooperative at all times. The reason for four stars instead of five is that I had to call many phone numbers for several days and get on my hands and knees to beg that my car, still under warranty, be towed back to me in New Orleans when it was finished being repaired. But they did finally tow it back.

The guy was very friendly and knew what he was talking about. Very efficient service department, in and out quickly. Even finishing jobs before their suppose to be done. Five stars in my book. Thank you

My daughter moved to Pensacola and we started using this company in 2019 for her BMW. These people are outstanding and go above and beyond with their service and truly made me feel like they really cared! She has had a couple of pretty bad wrecks and not only did they take great care of her car but they took great care of her! With me living so far away this was extremely comforting to me to know that she was in such good hands! They are also very good at calming down upset moms worried about their kids! LOL I just cannot say enough good about these folks and I would highly recommend this company for all your service and repair needs!

Outstanding dealer experience and a great sales team - Tony Clayton got us a tremendous used car deal.

I’ve bought two cars from Sandy Sansing dealership. Randy helped us pick the perfect car for my family. Highly recommend Sandy Sansing BMW, be sure to ask for Randy!

We bought a previously owned BMW convertible two weeks ago from here. Ordered Luxcare to be applied. Appointment was made, and I received daily reminders of appointment and confirmation requests, which I made. When I arrived, loaner car was ready, but I had completed all required paperwork at purchase...no good, had to resubmit everything again. The service reps (there were 3?) looked at each other, saying I was the 4th Luxcare installation scheduled for the day; appeared overbooked. Was told by the salesman and finance manager that second key and owners manuals would be provided along with “expert” appointment to go over all the features on the car. Key and manual had not been ordered. Salesman was on vacation. Told the “expert” retired. Luckily, the expert was there, training her replacement, so I did get to spend some time with her. Was pleased with the Luxcare coating. I live 45 minutes away, I am hoping that this dealership will live up to its promises and commitments as we purchased extended warranty, tire and service packages. Not a great first impression.

Great... love everything about Mini.Friendly people.No long wait time.They get you in by appointment time andStart to work right away.Love them

We had great service in the service dept on short notice, as we were on a long road trip. We appreciate the military discount as well. Our shuttle driver Isaac was prompt and personable. Thank you!

My parents recently bought a car here and they got excellent customer service from Oscar. If you are looking for a car, go see Oscar! He is great

So the sales manager Tommy set things up, and salesman Ben knocked it out of the park. We placed a custom order with Tommy several months back, the process was a good experience. Nobody pushy salesmanship, just a genuine “we’re here to serve you” mentality. So a few months later Tommy let us know our new car had arrived. Several options given, obviously we picked the earliest date available which brought Ben into the picture. Ben by email walked us through a whole bunch of the paper even before we arrived at the dealership to expedite our time on the car lot. He even went so far as to assist us in returning our previous lease. Through and through it was one of the most top notch car buying experiences I have ever had. Kudos to Tommy and Ben both, a job well done.

Service personnel were super nice and kept me informed while my car was being serviced. Just a great environment.

Awesome service today. Went in for recall issue on Monday and was in and out.

Very nice experience, easy and comfortable.These people are professionals. Thanks to Ben for my new car and Lisa for back up. Highly recommend.

They were great and so fast and I felt like at home waiting there for my car. I travel a lot and my car is very important to me. They took care of my car like it’s their own. I can’t be more appreciative for Sandy Samsung BMW in PENSACOLA Florida. They are the best BMW place ever.